Support Tip: Enrolled Windows 10 devices not able to use the CP app to install available apps

ScottDuffyThanks for taking time to reply, we have this issue on about half our workforce.  Only recently started happening since about November last year.  I had multiple tickets opened with MS Support but no resolution.  We have recently completed our SOC2 audit with the AICPA and we received Non Conformities for our use of Microsoft Intune as devices are failing to enrol successfully and when they were enrolled at least a third were misreporting as non-compliant although when you drill through the report, all items were in-fact compliant.  Furthermore, it was embarrassing explaining to auditors that the reports we used to be able to provide for items such as hardware reports or installed software are no longer present through the UI since the old Silverlight portal was closed.

We are using a combination of Hybrid Domain Join through on-prem AD and GPO and autoenrollment, Autopilot, and Azure AD Join.

In two weeks we have our ISO27001 audits and it looks unlikely we will have this resolved by that time, at present my SMT is considering dropping Intune allthogether as the management overhead has become unacceptable.