Blog Post

Intune Customer Success
2 MIN READ

Resolved - Support Tip: Occasionally occurring with iOS MAM and Office apps

Intune_Support_Team's avatar
Intune_Support_Team
Silver Contributor
Aug 06, 2021
Updated 04/08/2025: Our Office partners have previously rolled out a fix for the iOS sign-out issue, and users should no longer experience unexpected sign-outs. Should anyone have any further questio...
Updated Apr 09, 2025
Version 7.0
Known Issue
support tip
JaapN's avatar
JaapN
Copper Contributor
Apr 01, 2025

Hi,

Is this issue still being worked on by Microsoft? We have a customer that has this issue. Unfortunately because of security reasons end-users do not know their passwords, and they are also not allowed to receive TAP-codes. When they get logged out of Office apps they have to physically come to the office to fix this. This of course is a bit silly for something that is a known error.

Hope it'll get fixed.

  • Intune_Support_Team's avatar
    Intune_Support_Team
    Silver Contributor
    Apr 08, 2025

    Hi JaapN 

     

    Thanks for reaching out! We are sharing an update that the issue specified in the blog has been resolved. If you are experiencing issues similar to what's specified in this blog, or the same, please can you DM us with more info about the issue, any errors, and the current workaround you are leveraging to solve the issue in the interim?

     

    Thanks!