Blog Post

Intune Customer Success
2 MIN READ

Resolved - Known Issue: APP/MAM-protected apps require SDK update on iOS 14.5 beta and higher

Intune_Support_Team's avatar
Feb 03, 2021

Updated 5/18/21 - This issue has been resolved with the public release of iOS 14.5. See: GitHub - msintuneappsdk/ms-intune-app-sdk-ios or NuGet Gallery | Microsoft.Intune.MAM.Xamarin.iOS to obtain the latest versions of the Microsoft Intune App SDK for iOS.

 

Intune and Office test beta OS versions to ensure management and apps work as expected when Apple releases new updates. With the release of iOS 14.5 beta OS on February 1, we’ve discovered an issue where App Protection Policy (APP, also known as MAM)-protected apps may be unable to launch. We see the issue in Office apps with APP protection and 3rd party line-of-business (LOB) and independent software vendor (ISV) apps that use SQLite directly or indirectly.

 

We have shared feedback with Apple about this launch issue and has been resolved with the public release of iOS 14.5.

 

Remediation

If you are experiencing this issue with your LOB app, you will need to update APP-protected apps to our latest SDK, Xamarin Bindings, or wrapper.

Otherwise, please contact your software vendor to make the update.

 

Note: For the best experience, we always recommend using the latest versions of the SDKs available.

 

We will keep you posted if any changes are made to the beta. Let us know if you have any additional questions on this by replying back to this post or tagging @IntuneSuppTeam out on Twitter. Happy testing!

 

Post updated:

  • 2/4/21: Updated post to include the updated Intune SDK versions to remediate the issue.
  • 2/5/21: Updated post to include NuGet Xamarin bindings links.
  • 5/18/21: Updated post with the latest SDK version and an update that this issue has been resolved with the public release of iOS 14.5.
Updated Dec 19, 2023
Version 13.0
  • Hi sudhakarvusirika and Nostradamus, thank you both for the feedback! Confirming that this issue has been resolved with the public release of iOS 14.5 and higher. If you're encountering this issue, please see: GitHub - msintuneappsdk/ms-intune-app-sdk-ios or NuGet Gallery | Microsoft.Intune.MAM.Xamarin.iOS to obtain the latest versions of the Microsoft Intune App SDK for iOS. Once updated and if you continue facing an issue with LOB apps not working as expected, please open a support case via the Microsoft Endpoint Manager admin center's Help and Support blade or any of the methods here, as this will help the team capture all the information needed to resolve the issue. Thanks!

  • Nostradamus's avatar
    Nostradamus
    Copper Contributor

    Intune_Support_Team has the issue been resolved with the general availability of iOS 14.5? Or has there been an update from Apple on this yet? I tested one of our LOB apps. It's working fine on iPhone SE (iOS 14.5) however there seems to be issue with iPhone 12 pro.

  • Application crash on launch even after LOB app rewrapping with Intune iOS App Wrapper SDK 14.1.3.  Tried installing on iPad OS 14.4 / iOS14.4 and lower versions but the result is same. However if we install application before wrapping with Intune Wrapper SDK, we were able to install and launch application successfully.  Any help on this is much appreciated.

  • UjwalDey's avatar
    UjwalDey
    Copper Contributor

    Hi Intune_Support_Team / andysteiger : Thank you for the update. Please the issue seems to be partially resolved as the crashing issue is resolved for Microsoft Apps only, however 3rd party apps like Zoom for Intune and Service Now enrolled via Intune , the crashing issue still persists. Please advise in case we need to open cases with respective vendors ?

  • WanderingIdiot's avatar
    WanderingIdiot
    Copper Contributor

    When did they re-relase andysteiger ? I have an interesting situation

     

    iPhone 6s running 14.5B1, installed 2-Feb

    • User 1: Standard Intune enrollment with full MAM policy
    • Result: All MAM-managed function as expected

    iPhone 12Pro running 14.5B1, installed 3-Feb

    • User 1: Standard Intune enrollment with full MAM policy
    • Result: All MAM-managed apps crash on launch

     

    Apple doesn't typically re-release build wihtout version increment, do they?

  • andysteiger's avatar
    andysteiger
    Copper Contributor

    Apple has re-released IOS 14.5 beta1 (same name, new build #).

    I have tested Teams and Outlook, both are working again.

  • UjwalDey's avatar
    UjwalDey
    Copper Contributor

    Intune_Support_Team  : Please help share more details on the root cause of the issue and a tentative timeline please when the issue could be addressed as iOS beta testing activities are gated.