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Intune Customer Success
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Remote Help on Windows: Unattended Support with Remote Sign-In Is Here

Intune_Support_Team's avatar
Intune_Support_Team
Silver Contributor
Aug 25, 2026
By: Rodolfo Bermudez | Sr. Product Manager & Kara Wang | Product Manager 2 - Microsoft Intune Helpdesk teams have long asked for a way to remotely troubleshoot Windows devices without needing the u...
Updated Aug 25, 2026
Version 2.0
jrngsg's avatar
jrngsg
Iron Contributor
Aug 25, 2026

i have challenges doing step 3. i could not find the settings. anyone also same? i am on intune service release 2608 in north America tenant location

 

  • Lauzon's avatar
    Lauzon
    Brass Contributor
    Aug 27, 2026

    Yes, I ended up using:

    OMA-URI:
    ./Device/Vendor/MSFT/Policy/Config/RemoteDesktopServices/AllowUsersToConnectRemotely

    Data type:
    String

    Value:
    <enabled/>

  • creechd's avatar
    creechd
    Copper Contributor
    Aug 26, 2026

    Administrative Templates > Remote Desktop Services Remote Desktop Session Host Connections.

  • Kizitopet's avatar
    Kizitopet
    Tin Contributor
    Aug 26, 2026

    The correct setting is under.

    Administrative Templates > Remote Desktop Services Remote Desktop Session Host Connections

  • Imran Kamaluddin's avatar
    Imran Kamaluddin
    Copper Contributor
    Aug 26, 2026

    I have the same issue, cannot find the following in step 3:-

    1. Add setting: Search for Remote Desktop > Enable "Allow users to connect remotely using Remote Desktop"

      My tenant is on service release 2608.

      what is the correct setting to use ?
    • Kizitopet's avatar
      Kizitopet
      Tin Contributor
      Aug 26, 2026

      I saw the setting under Administrative Templates > Remote Desktop Services Remote Desktop Session Host Connections.