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Intune Customer Success
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Re: Support tip: Troubleshooting Microsoft Intune management agent on macOS

beazer's avatar
beazer
Copper Contributor
Jul 12, 2025

Intune_Support_Team​ 
Great article, BUT....

What happened to the IntuneMDMAgent log file with macOS 15? I have a bunch of macOS devices managed by Intune and I can't find the IntuneMDMAgent log file under ~/Library/Logs/Microsoft/Intune anymore.

Published Jul 12, 2025
Version 1.0

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  • Intune_Support_Team's avatar
    Intune_Support_Team
    Silver Contributor
    Jul 16, 2025

    Hi beazer​ 

     

    Glad to hear that you like the article, and we'd love to help with the issues you are facing. 

     

    To start off, can you DM us a screenshot of what you are able to see within /Library/Logs/Microsoft/Intune and verify that the processes are running?

    And can you confirm the transaction logs are working as expected?

     

    Thanks!

    Intune Support Team

    • beazer's avatar
      beazer
      Copper Contributor
      Jul 17, 2025

      <Edit>
      Sorry I didn't saw that you want a screenshot from the system logs not from the user folder. But there currently just 3 IntuneMDMDaemon 2025-xx-xx*.log files.
      </Edit>

      If there were a folder I could screenshot, I would — but it’s not just the IntuneMDMAgent*.log file that’s missing. The entire Microsoft folder under the user’s ~/Library/Logs/ directory is absent, meaning the ~/Library/Logs/Microsoft/Intunepath doesn’t exist at all.

       

      The Microsoft Intune Agent is installed at /Library/Intune, and this issue isn’t isolated — we’ve seen it on around 40 devices. I even performed a fresh installation yesterday, and the folder was missing from the very beginning.

       

      Despite this, Intune scripts are still executing successfully.

       

      Others are reporting the same issue:

      • Microsoft Q&A thread:
      • https://learn.microsoft.com/en-sg/answers/questions/2200680/where-are-intunemdmagent*-log-files-on-macos-15
      • There’s also at least one post in the LinkedIn MacAdmins Group, where I raised the question. One response confirmed they’re also not seeing any Agent logs on macOS 15.
      • Intune_Support_Team's avatar
        Intune_Support_Team
        Silver Contributor
        Jul 21, 2025

        Hi,

         

        Thanks for the info, and sharing the findings we've requested.

         

        So we can continue a more constructive investigation into the issues you are facing, can you DM us the following please:

        • Confirm if you are able to extract the logs from Microsoft Intune portal?
        • Confirm if Company Portal is available on the device and can initiate a sync?
        • Do you have at least one shell script assigned to the affected devices: https://learn.microsoft.com/en-us/intune/intune-service/apps/lob-apps-macos-agent#how-is-the-agent-installed
        • Do you have an open support case for this issue?

         

        Keep us posted!

        Thanks! 

        Intune Support Team