IMPORTANT: Support for blocking sensitive data in notifications with Outlook for iOS has been delayed due to a dependency on notification encryption. To ensure the best customer experience, we are pa...
Updated Dec 19, 2023
Version 12.0
Blog Post
Ross Smith IV, this is a poor design. You have removed a capability from customers and forced a direction you feel is necessary for everyone. What happened to allowing the customer to decide how they want to protect their data? Microsoft is not the authority on this matter - that sits with the customer - the owner of the data.
This just applied to one of my customer's tenants as we are in the middle of a migration to Office 365 and the customer is not enjoying it at all. I am formally requesting that we have the ability to view the 'sensitive' data after device authentication (Face ID). If I unlock my device and I accept that unlock as authorisation to view the data, then I should be able to view the data on the lock screen, to glance if there are any critical emails that require my immediate attention.
This change has turned the notification screen into an ocean of 'You have a new message' notifications, which are now completely pointless. You have removed functionality from customer's mobile devices. Roll this back or give us the ability to control how we access to our data from the lock screen, otherwise we will simply disable it completely, and your efforts to 'secure' customer data have completely backfired.
This is unacceptable and a really poor customer experience.
-Stefano