Blog Post

Intune Customer Success
1 MIN READ

Known issue with iOS/iPadOS passcode reset token

Intune_Support_Team's avatar
Intune_Support_Team
Icon for Microsoft rankMicrosoft
Jul 18, 2023
There's a known issue where some iOS/iPadOS 13 and newer devices enrolled in Microsoft Intune don’t return the token needed to allow a passcode reset. We first reported on this issue in the blog post...
Updated Dec 01, 2023
Version 3.0
JenniferKelly's avatar
JenniferKelly
Copper Contributor
Aug 09, 2023

Any updates from Apple on the issue? I am seeing the failed passcode on devices that have iOS 16+ A current device I am working on was enrolled in June 2023 and the VPP Token was just renewed in April 2023.