Historically, Google releases a new Android version every year in late Q3/early Q4, and mandates that by mid-Q4, apps uploaded to the Play Store “target,” or are optimized to run on, the previous yea...
Updated Dec 19, 2023
Version 9.0
Blog Post
I'm using Endpoint Manager. Enrolled 18 Android tablets last year. They are registered as Corporate Owned Dedicated Devices. Currently running Android 11 & 12. All was fine until recently.
We're a health care organization. Each tablet is at the front desk of one of our clinics. They have one app on them: athenaCapture. This app needs to be updated but because the tablets are Corporate managed, users are not able to update the app. In Endpoint, some of them are updated to the latest version of the app and some are not.
This is when I discovered that even though Endpoint shows them as "there" none of these tablets are reporting in. For example, I had one tablet in front of me and ran a remote restart - nothing happened. Then it said 'restart complete."
Now ALL tablets are showing Out of Compliance and when I do a "locate device" on the one in front of me, it fails.
How do I use Endpoint to manage these devices? What am I missing (besides the hair I've pulled out??