By Scott Duffey | Senior Program Manager, Microsoft Endpoint Manager
I’m excited to announce that today we started rolling out a feature giving you the ability to change a device’s primary user...
Updated Dec 01, 2023
Version 9.0
Blog Post
Our help desk users recently lost the ability to change the primary user of devices. They are able to click the "Change primary user" button and select a user, but they receive an error message when they save the change. The error is "The PrimaryUser must be licensed with a Microsoft Intune License." This is a new issue for us that started in the past week. Prior to this, they were able to change the Primary User without issue. They receive the same error when changing the Primary User from the Intune and Entra consoles.
- Our end users are licensed with M365 E3 licenses.
- Our help desk staff has the Help Desk Operator role in Intune.
- I've also tried creating a custom role that gives the Managed Device/Set primary user permission.
- The issue goes away if I give them the Intune Admin role in Entra, but we do not want them to have full admin privileges in Intune.
Is there a specific permission set that they need in Entra in order to make this change in Intune and Entra?
Any update to this item? We are currently experiencing the same issue here SD is getting a message "The PrimaryUser must be licensed with a Microsoft Intune License" when attempting to change Primary User. They are able to do this with the Intune Admin role, however we do not want to allow this level of management.
