Hi Poornima,
have you been able to solve the issue yet? I have the same issue.
Also I found that BTS2020 CU2 claims support for WINSCP 5.17.8 or above but it is hard wired to WinSCP 5.17.6! For cyber security reasons an upgrade to 5.17.10 minimum would be very desirable, as some major CVEs have been fixed in 5.17.10.
However I recommend the developers mark the reference to winscp , newtonsoft etc dlls. as Requires Specific Version = False before compiling .... and then just document what version was tested working so upgrades to newer versions can be applied and tested by customers such as us.
Also BTS2016R2 CU8 adds the new O365 Adapter but the 2016 R2 version of that adapter is not HTML email capable, whilst the 2020 CU2 version does send HTML emails (followed by Object reference not set to an instance of an object. as resumable in the Messagebox...but it did send the email )
I logged two tickets before and never got a reply... So is it worthwhile logging tickets or better shaming on forums to be publicly exposed to receive some attention?