In the current era of Large Language Models (LLMs), there is a growing demand for AI in healthcare. Healthcare organizations are actively exploring ways to leverage these advanced technologies to develop their own GPT-powered copilot experiences for doctors or virtual health assistants for patients. It's important to understand that healthcare organizations will only use these tools when they adhere to the highest security and compliance standards required for healthcare purposes
The escalating demand is driven by the recognition that AI systems can significantly enhance healthcare experiences with many different tasks, such as assisting with administrative or clinical tasks. The goal is to build intelligent and engaging chat experiences that utilize generative AI, providing accurate, relevant, and consistent information based on credible healthcare information or validated customer sources.
To meet these evolving needs, we’ve seen that healthcare organizations are looking for a hybrid approach. This approach involves the integration of protocol-based flows alongside generative AI-based healthcare scenarios. The aim is to offer a more personalized and comprehensive service to both healthcare professionals and patients.
In response to these industry demands, we recently announced the private preview of the Azure AI Health Bot with generative AI capabilities. This expansion empowers healthcare organizations to bring generative AI to healthcare chatbots and virtual assistants for their organization to streamline administrative and clinical workloads.
Generative AI capabilities in the Azure AI Health Bot
We are enabling these features by integrating the Azure AI Health Bot with Azure OpenAI, Azure AI Search service and Bing Custom Search. With these integrations we are enabling the following capabilities:
- Generate customized responses by tapping into your own data sources. Integrate your Azure OpenAI service endpoint and Azure AI Search index to produce answers tailored to your preferred sources.
- Generate responses using your own websites. Incorporate your Azure OpenAI service endpoint and Big Custom Search service to utilize trusted website content for refining the Language Model.
- Harness healthcare intelligence capabilities for generative answers from reliable healthcare sources. Make use of Azure AI Health Bot's built-in credible sources, such as the National Institutes of Health (NIH) and the U.S. Food and Drug Administration (FDA).
All this is available through our Template Catalog where you can import one or more templates into your own Azure AI Health Bot instance. By importing these templates, you receive a validated scenario that shows how you can utilize these new features in the best way possible.
The different templates provide a scenario that explains how to use the new generative answers or healthcare intelligence step and also shows how you can cascade from one source to another, ensuring a robust and flexible response strategy.
Adhering to healthcare security and compliance standards
The Azure AI Health Bot prioritizes security and compliance of Personal Health Information (PHI), ensuring confidentiality and integrity of sensitive health-related data by adhering to multiple compliance standards.
The Azure AI Health Bot, which has over 50 global and regional certifications, such as GDPR, HIPAA and FedRAMP, has built-in controls for Data Subject Rights (DSRs) and compliance measures, offering a comprehensive approach to managing user data in adherence to regulatory standards.
To enable consent management, the Health Bot includes a built-in consent management system, facilitating the acquisition, retention, and renewal of user consents. This not only enhances the user experience but also enables compliance with data protection regulations.
In addition to consent management, the platform provides out-of-the-box audit trails for a detailed analysis and traceability of changes and data access. This feature promotes transparency and accountability in the handling of health-related data.
It also incorporates automated and customizable data retention policies specifically designed for conversation data. These out-of-the-box policies allow for data retention to be managed efficiently, aligning with regulatory requirements and organizational needs.
We can’t wait to see what your organization will do with these new capabilities. Feel free to request access to the private preview of these new features here: Microsoft Forms or via the template catalog in your Azure AI Health Bot instance. (Places are limited and specific product terms may apply).
We are looking forward to see how you will utilize AI to transform your way of working to reduce clinician burnout, increase patient satisfaction, or improve healthcare altogether.
Microsoft
