Healthcare organizations continue to face immense challenges: workforce shortages, rising costs, and growing demands for patient care. The clinical staff is overburdened, leading to stress, burnout, and staff shortages. Generative AI presents a powerful opportunity when it can automate administrative workflows, surface relevant insights, and assist the clinical staff with contextual, credible and up-to-date information.
With that opportunity, we are excited to announce General Availability (GA) of healthcare agent service in Microsoft Copilot Studio.
Building responsible, AI-powered healthcare agents
With healthcare agent service, organizations can create healthcare-specialized AI applications that use generative AI within a framework that promotes trust, compliance, and real-world clinical scenarios.
Agents combine built-in credible medical sources, such as FDA, CDC, MedlinePlus, MSD Manuals, DailyMed and more, with the organization’s own knowledge sources and plugins, while leveraging healthcare-specific actions. Customers can define the intended healthcare roles, such as healthcare professionals or patients, so the behavior is relevant and appropriate for the audience and use case. Pre-built use cases include clinical documentation assistance, patient self-service, helping healthcare professionals triage by organizing information, finding medication information, accessing recent clinical guidelines information, and more.
Because responsible AI in healthcare is a top priority, healthcare agent service is infused with safeguards that are reinforced by a healthcare-adapted orchestrator optimized for safety. Clinical, chat, and compliance safeguards help keep interactions evidence-based and trustworthy, increasing the reliability and accuracy of generated responses and adherence to the highest standards of safety, privacy, and regulatory compliance.
Healthcare agent service underscores our ongoing commitment to responsible AI in healthcare, by offering customers a reliable, production-ready foundation for healthcare solutions that can be used to help support patients and medical professionals.
Extending Dragon Copilot with conversational solutions
Healthcare agent service provides a framework for building conversational AI applications that can be integrated directly into Dragon Copilot, giving partners and healthcare organizations the ability to extend its functionality in a scalable, compliant way.
Today, Information Assist in Dragon Copilot, built on healthcare agent service, delivers safeguarded generative AI answers grounded in trusted sources and enriched with patient history and context, ensuring clinicians receive accurate, timely, and context-aware insights. Clinicians can effortlessly access a broad range of clinical topics directly within their workflow using natural language, surfacing insights from leading, trusted healthcare content partners that promote more informed clinical decisions with less administrative work.
Partners and healthcare organizations can use healthcare agent service to create tailored solutions with built-in safeguards that help ensure output meets healthcare standards and supports safe decision-making at the point of care. These solutions can be integrated directly into Dragon Copilot to enhance both clinical and financial performance.
Real-world impact with customers
Healthcare organizations are already adopting healthcare agent service to bring generative AI into real-world care settings. Early adopters are seeing meaningful impact in reducing administrative burden, improving patient experience, and empowering clinicians with trusted information.
Bayer Pharmaceuticals has recently worked with Microsoft to enable new agentic AI workflows for drug submission using healthcare agent service in Copilot Studio:
“We have collaborated with Microsoft to build an AI-powered multi-agent decision board using the healthcare agent service in Copilot Studio. This multi-agent decision board revolutionizes how we strategize drug submissions, pricing, and patient targeting for global market access. By simulating expert board discussions and synthesizing diverse data—from regulatory approvals to health economics and real-world evidence—the system streamlines the complex process of securing drug reimbursement. Healthcare agent service helped us get results quicker, empowering teams to make smarter, data-driven decisions without replacing human expertise, which would enable better access to life-changing therapies for patients worldwide. Importantly, this tool is not limited to pharmaceutical companies. It also supports decision-making for health authorities, NGOs, and other stakeholders across the healthcare ecosystem—enabling more informed, collaborative, and impactful choices that benefit public health at large.”
— Shay Zohar, local Market Access Director and member of Bayer Pharmaceutical’s global Early Access team
Allgemeines Krankenhaus (AKH) Wien, the largest hospital in Vienna, Austria and the Medical University of Vienna collaborated with Microsoft to extend Dragon Copilot with healthcare agent service, to automate pre-anesthesia intake.
“Transforming pre-anesthesia assessments with AI agents for greater efficiency has a great potential to decrease the administrative burden on anesthesiologists. In this project we used healthcare agent service to extend Dragon Copilot with AI-powered agents that automate pre-anesthesia intake to enhance clinical documentation, significantly reducing the administrative workload for anesthesiologists. By orchestrating conversational and workflow agents, the solution interacts with patients, completes assessments, checks for data conflicts, and generates clinical notes, all consolidated for physician review in Dragon Copilot.”
— Dr. Oliver Kimberger, Professor for Perioperative Information Management at the Department of General Anesthesia and Intensive Care Medicine, AKH Wien.
Empowering healthcare innovation
Healthcare agent service offers a low-code interface for building and deploying custom AI solutions with chat, compliance and clinical safeguards that support safety and accuracy in generative AI. With seamless integration and the ability to extend the capabilities of Dragon Copilot, you gain the flexibility to tailor solutions to your organization’s evolving needs.
- Learn more in healthcare agent service in Copilot Studio documentation
- Explore the possibilities with Microsoft Copilot Studio
- Expand your knowledge about Microsoft for Healthcare
- Discover how we are shaping the future of health with cutting-edge solutions and collaborative efforts here
Medical Device Disclaimer: Microsoft products and services (1) are not designed, intended or made available as a medical device, and (2) are not designed or intended to be a substitute for professional medical advice, diagnosis, treatment, or judgment and should not be used to replace or as a substitute for professional medical advice, diagnosis, treatment, or judgment. Customers/partners are responsible for ensuring solutions comply with applicable laws and regulations.
Generative AI Disclaimer: Generative AI does not always provide accurate or complete information. AI outputs do not reflect the opinions of Microsoft. Customers/partners will need to thoroughly test and evaluate whether an AI tool is fit for the intended use and identify and mitigate
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