Gonzalo_Reyna
Don't lie, please. Acknowledge the problem and get on with fixing the critical problem. Or explain why you don't want to do it. What is your problem. Or are you not a developer? Where else do you have to write, that someone will take care of the critical problem. I don't understand why this is so difficult for you.
You say to take a ticket to support, but this has already been done many times.
I'm waiting to hear back from you. I hope I won't be ignored.
The problem was recorded from November 26, 2020.
You have been doing nothing for almost a year.
I personally gave the data for diagnostics:
https://techcommunity.microsoft.com/t5/fslogix-blog/fslogix-release-2105-public-preview/bc-p/2555356/highlight/true#M39
See further:
https://stefanos.cloud/blog/kb/how-to-resolve-error-group-policy-client-service-failed-the-logon-access-denied-in-citrix-and-fslogix-environments/
Update (8 Feb 2021)
This issue has been escalated to Microsoft technical support and is now waiting on action plan from Microsoft.
Update (11 Mar 2021)
A lot of Microsoft customers have been affected by this issue and a lot of tickets have been opened on the same. My ticket has been open since Jan 29th as a critical ticket. I have performed very thorough testing, took verbose traces and carried out all actions requested by MS FsLogix support team, to no avail. For some reason they are very slow in responding. The support team is having discussions with the FsLogix product group team but they have yet to provide a clear and conclusive update on how the issue will be fixed. All evidence so far points to a potential software bug but I have not yet received official confirmation on this from the technical support side, despite my numerous emails to the escalation team. Hopefully there will be action from the Microsoft side soon, since this is affecting a growing number of customers and production environments worldwide.