Microsoft
Today, we are excited to announce the ‘Send-as’ and Send-on-behalf of feature for groups in Outlook, which brings you one step closer to turning your email into a great customer support solution.\nWith the new ‘Send as’ and ‘Send on behalf of’ feature, members of the group can respond to conversations using the shared identity of the Group instead of their individual personal identity - without losing the personal, individual touch. Because sometimes, that’s just what you need.\nLike other groups in Outlook, members can read all messages sent to the group. But with this feature turned on, responses look like they come from the group rather than the individual.\nHere's what Send on Behalf and Send As look like from the recipient’s perspective:\n
| Send on Behalf | \nSend As | \n
![\"clip_image002\"](\"/legacyfs/online/media/2017/01/clip_image00213.png\" "\\"clip_image002\\"") | \n![\"clip_image004\"](\"/legacyfs/online/media/2017/01/clip_image0045.png\" "\\"clip_image004\\"") | \n
![\"image\"](\"/legacyfs/online/media/2017/01/image641.png\" "\\"image\\"")
\nThe recipient (customer) would see the following:\n![\"image\"](\"/legacyfs/online/media/2017/01/image642.png\" "\\"image\\"")
\n2. Some organizations may also want to use ‘Send as’ or ‘Send on behalf of’ for an internal group. For example, if you want all expense reports sent to a Billing department alias rather than bombarding a specific person.\nBilling@contoso.com can be set up as a group to receive all your organization’s billing inquiries. Individuals who work in the billing department and are a part of this group can respond back as the Billing department identity.\nSound like what your business needs? Learn how to turn it on.\nAllow members to send as or send on behalf of an Office 365 Group - Admin help\nSend email from or on behalf of an Office 365 group\n","kudosSumWeight":0,"postTime":"2017-01-24T09:32:08.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:announcements","text":"announcements","time":"2016-09-02T14:56:34.014-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:exchange online","text":"exchange online","time":"2016-07-01T10:01:46.940-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:office 365","text":"office 365","time":"2016-06-27T01:27:02.990-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:outlook","text":"outlook","time":"2016-06-22T16:10:40.153-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"rawTeaser":"","introduction":"","coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""},"currentRevision":{"__ref":"Revision:revision:606382_2"},"latestVersion":{"__typename":"FriendlyVersion","major":"2","minor":"0"},"metrics":{"__typename":"MessageMetrics","views":112130},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"placeholder":false,"originalMessageForPlaceholder":null,"contributors":{"__typename":"UserConnection","edges":[]},"nonCoAuthorContributors":{"__typename":"UserConnection","edges":[]},"coAuthors":{"__typename":"UserConnection","edges":[]},"blogMessagePolicies":{"__typename":"BlogMessagePolicies","canDoAuthoringActionsOnBlog":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.blog.action_can_do_authoring_action.accessDenied","key":"error.lithium.policies.blog.action_can_do_authoring_action.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"revisions({\"constraints\":{\"isPublished\":{\"eq\":true}},\"first\":1})":{"__typename":"RevisionConnection","totalCount":2},"body":"Today, we are excited to announce the ‘Send-as’ and Send-on-behalf of feature for groups in Outlook, which brings you one step closer to turning your email into a great customer support solution.\nWith the new ‘Send as’ and ‘Send on behalf of’ feature, members of the group can respond to conversations using the shared identity of the Group instead of their individual personal identity - without losing the personal, individual touch. Because sometimes, that’s just what you need.\nLike other groups in Outlook, members can read all messages sent to the group. But with this feature turned on, responses look like they come from the group rather than the individual.\nHere's what Send on Behalf and Send As look like from the recipient’s perspective:\n
| Send on Behalf | \nSend As | \n
![\"clip_image002\"](\"https://techcommunity.microsoft.com/legacyfs/online/media/2017/01/clip_image00213.png\" "\\"clip_image002\\"") | \n![\"clip_image004\"](\"https://techcommunity.microsoft.com/legacyfs/online/media/2017/01/clip_image0045.png\" "\\"clip_image004\\"") | \n
![\"image\"](\"https://techcommunity.microsoft.com/legacyfs/online/media/2017/01/image641.png\" "\\"image\\"")
\nThe recipient (customer) would see the following:\n![\"image\"](\"https://techcommunity.microsoft.com/legacyfs/online/media/2017/01/image642.png\" "\\"image\\"")
\n2. Some organizations may also want to use ‘Send as’ or ‘Send on behalf of’ for an internal group. For example, if you want all expense reports sent to a Billing department alias rather than bombarding a specific person.\nBilling@contoso.com can be set up as a group to receive all your organization’s billing inquiries. Individuals who work in the billing department and are a part of this group can respond back as the Billing department identity.\nSound like what your business needs? Learn how to turn it on.\nAllow members to send as or send on behalf of an Office 365 Group - Admin help\nSend email from or on behalf of an Office 365 group\n"},"Conversation:conversation:606382":{"__typename":"Conversation","id":"conversation:606382","solved":false,"topic":{"__ref":"BlogTopicMessage:message:606382"},"lastPostingActivityTime":"2020-10-29T09:44:12.460-07:00","lastPostTime":"2020-10-29T09:44:12.460-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:606382":{"__typename":"ModerationData","id":"moderation_data:606382","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:606382_2":{"__typename":"Revision","id":"revision:606382_2","lastEditTime":"2019-07-01T16:29:42.056-07:00"},"BlogReplyMessage:message:606386":{"__typename":"BlogReplyMessage","id":"message:606386","conversation":{"__ref":"Conversation:conversation:606382"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":606386,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:Exchange"},"subject":"Re: Send-as and Send-on-behalf of for groups in Outlook","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:606386"},"parent":{"__ref":"BlogTopicMessage:message:606382"},"body":"Will this be coming to On-Prem?","body@stringLength":"31","rawBody":"Will this be coming to On-Prem?","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-02-02T08:24:23.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:606386_1"},"latestVersion":{"__typename":"FriendlyVersion","major":"1","minor":"0"},"metrics":{"__typename":"MessageMetrics","views":66227},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743058185045":{"__typename":"CachedAsset","id":"theme:customTheme1-1743058185045","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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