Outlook Connectivity to O365 Troubleshooter It is no secret that if you are an Exchange/Office 365 administrator you will no doubt have to troubleshoot Outlook connectivity at s...
Updated Jul 01, 2019
Version 2.0
Blog Post
What should we do when "The issue comes and goes with no changes to the client"? Last week my outlook 2013 client was only loosing connectivity a few times a day an only for a few minutes each time. This week is MUCH worse, the dropping of the connection is happening more often and can last over 30 to 60 minutes at a time. The performance of OWA has changed this week as well, it used to crash (ntdll.dll fault) internet explorer most of the time, this week it does NOT crash internet explorer (again, no changes at my end) but does hang trying to get to the Outlook.com web site (about half the time). The current OWA errors are "This Page can't Be Displayed" or ":-( something went wrong". Again no changes to my configurations (Outlook or IE) in the last couple of weeks. I am located on the Redmond campus in Studio X, these problems all started the day my email server was changed to the Office 365 email server (around May 1st).
Could you provide a simple SERVER test we can invoke to see when the Office 365 email server is actually working? (like "pinging the server" in the old days, but relevant to the Office 365 system).