Hallo community,
I forgot to share the outcome of my experience.
After a couple of weeks of ranting at Microsoft support, I managed to get a sort of acknowledgment that the documentation on this feature is at best poor.
https://docs.microsoft.com/en-us/powershell/module/exchange/set-externalinoutlook?view=exchange-ps
The feature works great on mobile Outlook apps and on OWA, but does not work yet in Outlook desktop client.
The official reply I got, after my 3rd support request is the following:
Explained to customer that according to Microsoft Tech community and response from our internal team, the feature is expected to become available in Semi Annual Channel starting with Version 2202 which means it for Outlook for windows it is currently unavailable for any other version other than upcoming Semi-Annual Channel starting with version 2202.
But the above is not documented anywhere
Regards,
Nicola