Edit 9/29/2026: a major rewrite of this blog post to consolidate information.
You may be familiar with the classic Outlook for Windows message recall feature that gives senders an opportunity to re...
Updated Sep 29, 2026
Version 15.0
Blog Post
Hi, thank you for updating the article.
However, regarding message recall from shared mailboxes in the New Outlook, the FAQ does not really address the issue. Based on the scenarios described, I am unable to find any way to recall a message sent from a shared mailbox in New Outlook. As far as I can tell, this functionality is simply not available.
The article mentions that message recall is possible when using a separate mail profile for the shared mailbox. However, creating separate Outlook profiles does not appear to be supported in New Outlook. Even when the shared mailbox is added and converted into a "full mailbox", the Recall Message option remains unavailable (greyed out). Also if the shared Mailbox is openend in Outlook for Web with the shared mailbox only as the main-mailbox, the recall option is greyed out.
Could you please clarify whether support for message recall from shared mailboxes in New Outlook is planned to be reintroduced and included on the product roadmap? This functionality has been available in Classic Outlook for a long time and works without any issues.
It seems rather odd that I can open Classic Outlook alongside New Outlook and successfully recall a message from a shared mailbox there, but cannot do the same action in New Outlook. Could you help me understand the reason for this limitation?
Thank you for any clarification or guidance you can provide.
Kind regards,
Kevin