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Configuration Manager Blog
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Cloud management gateway: addressing common challenges

Danny_Guillory's avatar
Danny_Guillory
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Apr 30, 2020
As members of the Microsoft Experience & Devices Customer Acceleration Team, my colleague Jason Sandys and I work with customers every day to get their Configuration Manager and Microsoft Intune envi...
Published Apr 30, 2020
Version 1.0
cloud-attached management
Danny_Guillory's avatar
Danny_Guillory
Icon for Microsoft rankMicrosoft
May 27, 2020

tobeadvised There's a lot to unpack here but I am going to take a shot at some things you might want to look at.

 

  • Check the logs on the client device and verify that the device is trying to get the content from the CloudDP. The logs will rule out with certainty where the client is trying to get the content from.
  • The other thing I would encourage you to look at is to make sure the device is/is not connected to VPN and that VPN is not having an overlap with another boundary. 
  • Also, check to make sure that the client setting is assigned to make sure your device can leverage cloud resources

If you continue to have challenges, feel free to DM me and we can kick some ideas around and discuss more specifics as my time allows. Also, feel free to lob a support case if this is something urgent you are trying to solve.