Data Latency and Data loss Issue in Azure portal for Application Insights - 03/20 - Resolved

Final Update: Friday, 20 March 2020 12:00 UTC

We've confirmed that all systems are back to normal with no customer impact as of 03/20, 10:39 UTC. Our logs show the incident started on 03/20, 10:21 UTC and that during the 18 minutes that it took to resolve the issue some customers may have experienced data latency and data loss issues in South Africa North and West Europe regions. 

• Root Cause: The failure was due to an issue in one of our dependent services.
• Incident Timeline: 18 minutes - 03/20, 10:21 UTC through 03/20, 10:39 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Madhuri