Blog Post

Azure Communication Services Blog
5 MIN READ

From Call Transcripts to CRM Gold: AI-Powered Post-Call Intelligence

seankeegan's avatar
seankeegan
Icon for Microsoft rankMicrosoft
Sep 24, 2025
Call transcripts are full of business intelligence that never makes it to your Customer Relationship Management (CRM) software. Customer sentiment, promised follow-ups, escalation signals – all lost ...
Updated Sep 24, 2025
Version 2.0