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Azure Communication Services Blog
5 MIN READ

Build a low code conversational SMS bot with Azure Communication Services and Azure OpenAI

ddematheu's avatar
ddematheu
Former Employee
Feb 22, 2023
In our last blog, we walked through the process of building an SMS conversational bot. Today we want to showcase a similar bot, but this time built completely on top of low code connectors for Power ...
Updated Feb 22, 2023
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davidlime160's avatar
davidlime160
Copper Contributor
Mar 08, 2023

To build a low-code conversational SMS bot with Azure Communication Services and Azure OpenAI, we can follow these steps:

  1. Create an Azure Communication Services resource
  2. Create an Azure Function App to handle incoming SMS messages
  3. Use Azure OpenAI to generate responses to incoming SMS messages
  4. Use the Azure Communication Services SMS API to send responses back to the user

Here are the details for each step:

  1. Create an Azure Communication Services resource:

    • Go to the Azure portal and create a new Communication Services resource.
    • Once the resource is created, note down the Connection String and Access Key as we will use these later.

  2. Create an Azure Function App to handle incoming SMS messages:

    • Go to the Azure portal and create a new Function App resource.
    • Once the resource is created, create a new Function within the app to handle incoming SMS messages.
    • Use the "HttpTrigger" template for the Function.
    • Configure the Function to listen for incoming SMS messages from the Azure Communication Services SMS API.
    • Use the Connection String and Access Key from the Communication Services resource to connect to the SMS API.

  3. Use Azure OpenAI to generate responses to incoming SMS messages:

    • Use the OpenAI API to generate responses to incoming SMS messages.
    • You can create an OpenAI API key and set up the OpenAI API integration in the Azure portal.
    • Use the OpenAI API to generate responses to incoming SMS messages within the Azure Function.
    • Store the generated responses in a database or a queue for later use.

  4. Use the Azure Communication Services SMS API to send responses back to the user:

    • Once the response is generated by Azure OpenAI, use the Azure Communication Services SMS API to send the response back to the user.
    • Use the Connection String and Access Key from the Communication Services resource to connect to the SMS API.
    • Use the SMS API to send the response back to the user's phone number.

That's it! With these steps, you should now have a low-code conversational SMS bot up and running.

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