- Loss of functionality with enterprise management/monitoring software for various machines. Software examples: Microsoft SCOM/SMS, IBM Tivoli, LANDesk Management, HP OpenView, BMC Patrol, etc.
- Loss of functionality related to Citrix terminal services load-balancing
- Loss of functionality for WMI-based scripts
- Slow user logon times on Citrix terminal servers
- Slow user logon times on Windows clients where WMI-based group policy filters are in-place
- Starting the computer may be slow (3-4 minutes to start)
- Logging onto Windows may be slow
More granular symptoms:
- Unable to connect to rootdefault, rootcimv2 and/or rootcitrix namespaces via WBEMTEST
- Repository growing large related to OBJECTS.DATA file
- Note repeating-nested CITRIX namespace entries in WMIMGMT.MSC. WMI CONTROL > PROPERTIES > SECURITY > expand ROOT structure to note missing/repeating namespaces
And here are the hotfixes that we recommend if you are experiencing WMI problems in Windows:
Hotfix list for Windows 7 and Windows Server 2008 R2
2831347 Roaming user profiles are corrupted when a monitoring program executes a WMI query on a Windows Server 2008 R2 SP1-based RDS server
http://support.microsoft.com/?id=2831347
2705357 The WMI process stops sending events to WMI clients from a Windows 7-based or Windows Server 2008 R2-based server
http://support.microsoft.com/kb/2705357
2692929 "0x80041001" error when the Win32_Environment WMI class is queried by multiple requestors in Windows 7 or in Windows Server 2008 R2
http://support.microsoft.com/kb/2692929
2617858 Unexpectedly slow startup or logon process in Windows Server 2008 R2 or in Windows 7
http://support.microsoft.com/kb/2617858
2465990 "0x80041002 (WBEM_E_NOT_FOUND)" error occurs when you try to open a WMI namespace on a computer that is running Windows 7 or Windows Server 2008 R2
http://support.microsoft.com/kb/2465990
2492536 Msinfo32.exe takes a long time to display or export system information on a computer that has many MSI-X-supported devices and that is running Windows 7 or Windows Server 2008 R2
http://support.microsoft.com/kb/2492536
982293 The Svchost.exe process that has the WMI service crashes in Windows Server 2008 R2 or in Windows 7
http://support.microsoft.com/kb/982293
974930 An application or service that queries information about a failover cluster by using the WMI provider may experience low performance or a time-out exception
http://support.microsoft.com/kb/974930
Hotfix list for Windows Vista and Windows Server 2008
2639845 The memory usage of an application or a service keeps increasing when it loads and unloads the Netshell.dll module frequently in Windows Vista or in Windows Server 2008
http://support.microsoft.com/kb/2639845
2464876 The WMI repository is corrupted on a computer that is running Windows Server 2008 or Windows Vista
http://support.microsoft.com/kb/2464876
973243 The default gateway is missing on a computer that is running Windows Server 2008 or Windows Vista after the computer restarts if the default gateway is set by using the Netsh command
http://support.microsoft.com/kb/973243
Hotfix list for Windows Server 2003 SP2
2257980 "0x80041002 (WBEM_E_NOT_FOUND)" error code occurs when you try to open a WMI namespace on a computer that is running Windows Server 2003 SP2
http://support.microsoft.com/kb/2257980
For all supported x86-based versions of Windows Server 2003
Hotfix list for Windows XP
933062 A hotfix is available that improves the stability of the Windows Management Instrumentation repository in Windows XP
http://support.microsoft.com/kb/933062
Til next time,
Blake Morrison
Microsoft