Office Applications only print 1-2 pages

First published on TECHNET on Sep 25, 2015

Hello AskPerf!  My name is Susan, and today we are going to discuss an issue where printing through Office applications only produce 1-2 pages out of a multi-page document.

For example, you have Windows 2003/2008 Print Server with (e.g. Lexmark Universal v2 PS3 (2.2.5.71)) and Windows 8.1 clients attempt to print from Office applications; only the first page or 2nd pages will print.

Other symptoms you may observe:

• You can print only 2 pages, for example: page 2-3 of a 10 page document
• You print just fine out of other applications
• If you print to PDF from Office, the files print as expected

Cause There are two main causes of the behavior above.  The first is missing fonts from the Print Server - the buffer simply fills and overflows and only ~2 pages will print.  The second cause is a legacy Bluetooth service is installed as well as its add-on component.

Resolution #1

Install the missing fonts on the Print Server.  You do not need to install Office, only the fonts.

Here are the fonts that should be installed:

Fonts that are installed with Microsoft Office 2013 products

Fonts supplied with* Office 2010

Office 2010 printing errors with Calibri font when printing through a Windows Server 2003 or 2008 print server

Resolution #2

For the Bluetooth Driver, there are two pieces: the service as well as the add-on that is registered under the Office applications.  The add-ons should be disabled for all Office applications under multiple keys.

Option 1

1. Check with the vendor to determine if there are any updates to your Bluetooth device.

Option 2

1. Uninstall Bluetooth

a.      Please confirm it is completely uninstalled via checking MSCONFIG and running Services.msc

b.      Next, you will need to modify registry keys in two  locations  and change the loadbehavior to 0 or delete.

For example : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\AddinsBtmoffice.connect

And also under  BTMOffice.connect is loaded in Access, Excel, Project, Outlook, Powerpoint, Word for each application.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Access\Addins\AddinsBtmoffice.connect

And also under  BTMOffice.connect is loaded in Access, Excel, Project, Outlook, Powerpoint, Word for each application.

Option 3

1. Disable Bluetooth as a test

a.      Stop the service from running in Services.msc

b.      Change the loadbehavior in the above registry keys to 0

-Susan