Microsoft's Customer Zero blog series gives an insider view of how Microsoft builds and operates Microsoft using our trusted, enterprise-grade IQ platform. Learn best practices from our engineering teams with real-world lessons, architectural patterns, and operational strategies for pressure-tested solutions in building, operating, and scaling AI apps and agent fleets across the organization.
On the Azure Functions team, we have been exploring how AI can help with investigating customer-reported incidents, root-cause analysis, and incident mitigation. This post shares our journey from ea...
Updated May 19, 2026
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Tsuyoshi_Ushio
Microsoft
Microsoft