windows 11
373 TopicsOld Onedrive storage location on External HD causing problems with Windows apps on laptop
Hi Everyone, Until a few months ago, I used to work in an organisation, where I was given an office laptop linked to a Microsoft Onedrive account ("Official Onedrive"). I had set up a personal external HD (Per-HD1") to act as a storage location for this Onedrive account. Periodically, I would connect this Per-HD1 to my personal laptop, open the Official Onedrive, and it would sync my office data to the Per-HD1 in a sub-folder called "Sync-latest". I also had a personal laptop, an HP 2009 model, where I had built up, over the years, a sizeable inventory of personal documents. Other personal documents were saved on another external HD ("Per-HD2"). And lastly, I also used to have a personal Onedrive account since many years, which I used for storing some random news cuttings, etc, consuming less than 20% of the Onedrive allowance of 5GB. A few months ago, I left that organisation. At this point, (a) my office data was saved in Per-HD1 (b) my personal data was saved partly in the 2009 laptop, partly in my Per-HD2, and partly in my personal Onedrive. As I wanted to buy a new personal laptop and trade-in my old 2009 laptop, I copy-pasted my personal data from my old 2009 laptop to Per-HD1. I then bought the new personal laptop, loaded with MS Office 2021 Home & Student Edition, Windows 11, and simultaneously traded-in the old 2009 laptop to the seller, after formatting the hard disk. I then did the following: a) CUT-PASTED my personal data from Per-HD1 to my new personal laptop's C drive under "Documents" folder b) CUT-PASTED my last office data from the "Sync-latest" sub-folder in my Per-HD1 to my new laptop's C drive under "Documents" folder. Just to re-emphasise, the "Sync-latest" sub-folder on my Per-HD1, is the external hard drive location, where I used to sync my office data from my Official Onedrive. c) created a few more Word/Excel documents in my personal Onedrive. So now, my documents are spread out as follows: Some are in my personal Onedrive Some others are in my C drive under "Documents" Some others are in my Per-HD2 My Per-HD1, which does not contain any of my useful or relevant documents any more, but which is the source of the problem, now looks as shown below: CANNOT PUBLISH THE SCREENSHOT, LET ME KNOW HOW TO, SO THAT YOU GET A CLEARER IDEA OF THE PROBLEM The three folders shown in the red box above, have the following contents: 1. The "Sync-latest" folder has the following two (lowest level) sub-folders: (a) "Desktop" as shown below - which contains shortcuts to some personal documents (not from my old employment) which are located either in my personal onedrive, or in my Per-HD2, and whose shortcuts I created and sent them to the desktop of my personal laptop. CANNOT PUBLISH THE SCREENSHOT, LET ME KNOW HOW TO, SO THAT YOU GET A CLEARER IDEA OF THE PROBLEM and (b) "Screenshots" as shown below - which contains the screenshots that have been copy-pasted on this page, as shown below: CANNOT PUBLISH THE SCREENSHOT, LET ME KNOW HOW TO, SO THAT YOU GET A CLEARER IDEA OF THE PROBLEM As you can see, the "Sync-latest" folder on my Per-HD1, which used to earlier contain my synced office data from my Official Onedrive, and from where I had cut-pasted all my office data to my personal laptop's "Documents" folder, is still somehow "active" and contains the shortcuts that were created on my personal laptop (how??), as well as screenshots that I take from the screen snipper application on my personal laptop (how??) !!!! 2. The "OLD BACKUPS" folder contains my superceded office data 3. The "OneDrive Temp" folder looks as shown in the screenshot below: CANNOT PUBLISH THE SCREENSHOT, LET ME KNOW HOW TO, SO THAT YOU GET A CLEARER IDEA OF THE PROBLEM I noted that the above strangely numbered sub-folders were created at the time of the last syncing of my office data with Per-HD1 on the dates indicated. I recall running into some sync issues back then, but then was able to somehow (no idea how) ensure that all my office data was properly synced and available on Per-HD1, before I returned the office laptop. I have noted that deleting these sub-folders causes some unexpected problems, so restored them back from the Recycle Bin. So the PROBLEMS which require an urgent resolution are: 1. If I do not connect Per-HD1 to my personal laptop before starting it, OR if I delete the "Sync-latest" folder in Per-HD1, two major things happen: (i) each and every app on the home screen as shown in the screenshot below (in red boxes) disappears, but if I shut down the laptop, reconnect PerHD1, and then restart the laptop, these apps re-appear on the desktop and taskbar. CANNOT PUBLISH THE SCREENSHOT, LET ME KNOW HOW TO, SO THAT YOU GET A CLEARER IDEA OF THE PROBLEM (ii) none of the documents using MS office (Word, Excel, PPT, etc) can be opened, regardless of where they are stored - C drive, PerHD2, or personal Onedrive. NB: Non-MS Office documents, eg. PDF, wherever stored, can however be opened 2. If I delete the "OneDrive Temp" folder, some problem happens, whose details I have forgotten, and do not want to re-create the problem for fear of losing access to my data. In sum, as you can see, it looks like Per-HD1 has somehow got a "stranglehold" on my personal laptop, due to the fact that it used to be my Official Onedrive sync location. I need to, without losing any data, delink Per-HD1 from my personal laptop, otherwise I will have to forever carry Per-HD1 around with my laptop wherever I go. Just in case it is relevant to the issue, I had delinked my official Onedrive account from my new personal laptop, before giving my office laptop back to the organisation. And I had also delinked my old 2009 laptop from my personal Onedrive account. So now, my personal Onedrive account is linked only to my new personal laptop.35Views0likes1CommentPowerPoint: Embedded video crashes while scrubbing
Hi, we have an issue with at least 4 different computer configurations where an embedded .mp4 movie in a PowerPoint presentation crashes when scrubbing in the playback bar. The problem occurs only in the edit mode of PowerPoint. There is no problem in full screen mode (after pressing F5). PowerPoint version is the latest (Microsoft PowerPoint for Microsoft 365 MSO (Version 2212 Build 16.0.15928.20196) 64-bit). The biggest commonality between these machines seems to be the Intel Iris Xe integrated graphics unit. It occurs regardless of the operating system (both Windows 10 and 11, latest updates). The problem does not occur when the integrated GPU is disabled via Device Manager on a laptop with an additional dedicated GPU. Intel driver as well as system drivers are up-to-date. Both Dell (manufacturer of the laptops) and Intel support (integrated GPU) were contacted, but referred to contacting Microsoft as they did not find an issue on their end. Since this is a major problem for us when editing presentations, is there any way to install an updated driver or work around the problem? Any help would be appreciated.3.9KViews2likes7CommentsOutlook: Adding Gmail Acct. Error: "We couldn't log on to the incoming (POP/IMAP) server...
Running Office 365 Outlook on a Lenovo laptop and Windows 11. Hey All, I have successfully installed multiple Gmail accounts to Outlook on two different personal computers [Computer#1 (C#1) and Computer#2 (C#2)]. I am trying to install Gmail account #3 (GM#3) on my new computer (C#2) but failing. It is already installed on C#1. As a test, I just uninstalled and reinstalled on C#1 without a problem. Both computers are Lenovo laptops. I have tried the advanced options "set up my account manually", including both Gmail the and IMAP options with the same result: I get the Error Message: "We couldn't log on to the incoming (POP/IMAP) server. Please check your email address and password to try again." The troubleshooter says "Outlook desktop (MAPI) is disabled for this user's mailbox." (My little bit of research into gmail indicates that MAPI does not support MAPI.) Where I think the trouble started: In the process of installing GML#3 on C#2, I flubbed up. I had a Chrome window open under a GM#2 account and during the installation I opened a Chrome window logged into GM#3. I think (but am not positive) the Chrome's Outlook verification procedure seemed to start in the GM#2 Chrome window and finish in the GM#3 chrome window, but it was not successful in Outlook. Most solutions I have found involve deleting the account from Outlook and starting over. However, the GM#3 account has not been installed in outlook so there is no account to delete. Each time I go to install GM#3, it searches for accounts and provides GM#3 as an email address for me to select. Either automatically or manually, it does not prompt me for a password and there is nowhere I can find to confirm the password is properly entered or change it. Because Outlook seems to be holding on to information about the account and password, I conclude it has some information on GM#3 in cache or somewhere in the system. I did a complete delete of all the local Outlook cache (the process I followed indicated this would not delete information that has already been moved to the server--appended to the end of this message). On C#2, I have also deleted all the email accounts and the Outlook profile and reinstalled them but it still seems to hold onto the GM#3 email address and I assume the password (since it never prompts me for the password). As near as I can tell the settings for the GM#3 account on the corresponding Google Chrome account are the same on C#1 and C#2 -- but I have not checked every single one of them (checked "Labels" and "Forwarding and POP/IMAP" settings) Grateful for any solutions/clues/thoughts! Jim INSTRUCTIONS I FOLLOWED TO CLEAR THE LOCAL CACHE Exit Outlook and Skype for Business. From the Start menu, choose Run. In the Run window, type this path in the Open box "%LOCALAPPDATA%\Microsoft\Outlook\" Click OK Find the .ost file and rename or delete it (you may need to Show Hidden Files and Show Extensions to see the file) Remove the following files: any .xml files, any .nst files Open the RoamCache folder and delete all items Open the HubAppFileCache folder and delete all items Open the Offline Address Books folder and delete all items Open the 16 folder and delete all items Restart OutlookSolved16KViews0likes18CommentsWindows Activation O365 - Changes Status
Hello - We are having an issue where our company end clients (laptops / PCs) change activation status from active to not activated. This has been happening for 2 years now and was happening pre our move to O365 licensing. When we moved to O365 licensing the issue appeared to correct itself but then returned. This affects multiple machines in our environment and happens randomly. We are using 0365 online activation. No KMS, no ADBA. The last troubleshooting step we took with MS Support was to delete the PersistedSystemState registry key under HKEY_USERS\S-1-5-20\Software\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform on the 2 affected machines we are using for troubleshooting. So far, the activation status has not changed. I do hope this has fixed the issue but I don't understand what may have caused this initially and I am looking for an RCA which MS has not been able to provide. H Has anyone else had this issue. TIA.41Views0likes1CommentMicrosoft Defender for Endpoint -> Reports-> No data Available status
Hello All, Since few months I am able to see " No Data Available " status in Microsoft Defender for Endpoint (MDE) console under security.microsoft.com-> reports-> device health -> Microsoft defender antivirus health. Please see below screenshot. I have tried to troubleshoot with Microsoft support however as of now there is no any resolution since lot of months. Affected devices in no data available are combination of Windows 10, Windows 11, Linux, Win server 2019, 2016, 2012R2 as well as 2008R2. PS: - I have referred to Microsoft's public article below for this issue and have met all the requirements. https://learn.microsoft.com/en-us/defender-endpoint/machines-view-overview Any kind of solution would be much appreciated by the community! Regards,41Views1like1Comment