Revolutionizing IT administration for small and medium sized businesses
At Ignite 2024, we announced the upcoming general availability of Copilot in the Microsoft 365 admin centers, a set of groundbreaking Copilot features that revolutionizes IT administration by leveraging generative AI to streamline and enhance the Microsoft 365 management experience. Designed to help IT access real-time, contextually-relevant information and enhance productivity and decision-making, we’ve begun by rolling out Copilot to the Microsoft 365 admin center, with Copilot in the specialized admin centers like Teams and SharePoint being added in the coming months. Empowering IT Admins in SMBs generative AI IT administration can pose numerous challenges for small and medium-sized businesses (SMBs). One of the primary hurdles is the need to manage a wide variety of tasks. With limited resources and smaller teams, IT admins often find themselves juggling multiple responsibilities, from ensuring cybersecurity and managing user access to maintaining hardware and software systems, and staying updated on the latest technological advancements. Microsoft 365 Copilot is already having an incredible impact boosting the productivity of employees in businesses of all sizes, and we’re excited to expand those capabilities to those who also have IT management responsibilities. If your organization has purchased 1 license of Microsoft 365 Copilot, anyone with access to the Microsoft 365 admin center can take advantage of these new AI-powered capabilities, without needing a Microsoft 365 Copilot license assigned to their account. You can access Copilot in the Microsoft 365 admin center by selecting the Copilot icon on the top ribbon. Copilot respects Role-based Access Controls (RBACs), only surfacing information that the user has access to, upholding privacy and security. Here are some of the most powerful ways you can use Microsoft 365 Copilot in the Microsoft 365 admin centers today! Focus on what’s most important in your tenant Microsoft 365 Copilot can quickly get a personalized and concise summary of key insights and trends across all admin areas, such as Service Health, Message Center, Experience Insights, and more all in one place so you can save time jumping from one report to another. Simply ask Copilot to “Recap relevant info from across the admin center”. Copilot checks your tenant status against current service advisories and quickly lets you know whether any of them affect your tenant. It also reviews all the updates from the message center and identifies messages that are most relevant to your tenant so you can immediately focus on what’s most important. Lastly, Copilot surfaces relevant information about your user groups and suggests action items based on recommended actions so you can ensure continuity through the lifecycle of the group and reduce risk of data access loss. Find relevant solutions in an instant Microsoft 365 Copilot taps into the wealth of support and technical articles that have been published to surface support and guidance for IT admins to quickly get help when needed. Following the example above, Copilot can identify service incidents that might be affecting your organization and even provide solutions to guide you on how to take action. For example, you can ask Copilot “How do I restore a deleted user?” or “How do I setup Multi-factor authentication?”. Copilot not only provides you with the steps, but surfacing links to the appropriate setting so you can take action, saving you time navigating the admin center. Optimize your admin workflow Copilot can help create more efficiency in your workflow by providing end-to-end guidance for tasks like deploying Microsoft 365 Copilot to your users by providing steps and guidance, including links to specific configurations where appropriate. Ask Copilot to “Review Copilot user readiness” and Copilot can check that the user has the appropriate device configuration and whether tenant policies are appropriately configured. It surfaces links to the configuration page, saving you time navigating, and also suggests recommended actions that help drive more adoption with your users. Try it out now Copilot in the Microsoft 365 admin center is simply the start. We continue to invest in delivering new skills for Copilot to help admins, and to more surfaces including the specialist admin centers. We invite you to try out these prompts and explore how Copilot can transform your IT administration workflow. Your feedback is invaluable, as it helps us refine and enhance these tools to better meet your needs so we encourage you to use the thumbs up/down button as you explore the feature. For more detailed guidance and to discover additional ways to leverage Copilot in the Microsoft 365 admin centers, please refer to this article.What’s new in Microsoft 365 Copilot | Jan 2025
Welcome to the January 2025 edition of What's new in Microsoft 365 Copilot! Every month, we highlight new features and enhancements to keep Microsoft 365 admins up to date with Copilot features that help your users be more productive and efficient in the apps they use every day.Use Microsoft Viva Pulse to measure employee sentiment for Microsoft 365 Copilot implementation
We are pleased to announce that Viva Pulse is now included with your Microsoft 365 Copilot subscription. Together with Viva measurement, it helps highlight opportunities to better plan and accelerate your organization’s Copilot journey by understanding the most impactful actions to improve outcomes. Using Viva Pulse to measure Copilot implementation Viva Pulse is a real-time survey feedback tool, offering flexible and democratized capabilities for change leaders, local champions and managers to gather and act on employee feedback quickly when it matters most. Viva Pulse empowers leaders to gather real-time feedback from teams during Copilot implementation through brief surveys. Pulse helps identify challenges and concerns quickly, enabling prompt and localized responses to improve the Copilot journey. With Viva Pulse, users can unlock answers to the key questions for how teams experience change: How are teams adjusting to Copilot? What Copilot adoption barriers do we need to address? How can we better support Copilot transformation across different groups? Readiness: gauge how willing and capable the target population is to embrace and adopt Copilot when compared to desired goals. Readiness also includes the identification of all tasks and workflows that may benefit most when Copilot-assisted. Adoption: understand how the target population is experiencing Copilot, how Copilot-assisted tasks and roles are being affected, and identify actions to improve implementation, usage, and value. Impact: recognize the value created and outcomes achieved for different levels in the organization and show how ongoing changes in your Copilot journey are enhancing the organization. Lessons learned are applied to other areas of the business, spreading across different processes and teams to create a compounding effect over time. Viva Pulse survey results for the Copilot impact template will be automatically shared to the Microsoft Copilot Dashboard. At this time, individual Copilot impact sentiment will not be joined to behavioral metrics in Viva Insights Analyst Workbench. Look for Copilot Readiness & Adoption Pulse results in Viva Insights Analyst Workbench in the future. Viva Pulse Premium experience vs included with Copilot subscription Viva Pulse is available both as a premium experience and a limited experience available with a Microsoft 365 Copilot subscription. The following list of capabilities are available to Pulse authors and administrators as part of these experiences. Capability Pulse Premium Experience Pulse experience with Microsoft 365 Copilot subscription Pulse content Full access to all research backed templates. Content administration experience to create your own organizational content. Use Copilot standalone & Series templates to measure employee sentiment for Copilot adoption. (Copilot series templates is available in Private Preview right now!) Survey authoring All customization capabilities, including creating your own questions, requests, and series. Authors can rename, delete, reorder questions and schedule Pulse requests. Cross-Viva experiences Integration with Insights Analyst Workbench & Glint follow up surveys. (Both these capabilities to launch in the near future) Integration with Copilot Impact dashboard for Copilot impact Pulse results. Get started with Pulse experience with Copilot subscription For further information on how to get started with the Viva Pulse experience included with your Microsoft 365 Copilot subscription, please read the documentation shared below. Global tenant or Pulse administrators can set up the Pulse experience for their tenant’s users and configure the in-app experience by following the steps mentioned at Set up the in-app Viva Pulse experience. Please make sure the users who will be sending the Pulse requests have a Microsoft 365 Copilot or a Viva Pulse premium and a Microsoft Forms license assigned to them. In order to access the Viva Pulse experience and send Pulse requests, please visit the Viva Pulse home page. If you have any trouble or see the No Access error, please retry in a few minutes. If you continue to face issues loading the Viva Pulse home page, reach out to your account team or Microsoft support team and log an incident with us. Engage with our Viva Product teams to provide feedback What questions does your organization have about measuring Copilot and AI tool’s effectiveness? Are you interested in engaging with us or providing feedback to inform us about the needs during an AI transformation & Copilot implementation journey and how Viva Pulse could help you navigate that? If yes, please contact your account team.What’s new in Microsoft 365 Copilot | November 2024
Welcome to the November 2024 edition of What's new in Microsoft 365 Copilot! Every month, we highlight new features and enhancements to keep Microsoft 365 admins up to date with Copilot features that help your users be more productive and efficient in the apps they use every day.
