Odd Issue with Response Groups and Calls Transfered to RG Causes S4B to Crash on Computer
We are using Response Groups in a lot of areas for our work. We had it reported to us that in one popular area where a lot of calls come in from other campus phones that once the call is transferred, the Skype for Business client on the computer crashes. The call continues directly on the phone (Polycom VVX 310), but the Skype client on the computer crashes. After learning about this issue, I put myself and a few others in a test Response Group so we could test. We were able to duplicate the issue. We applied some Windows updates which then corrected the issue, but with the latest updates from Microsoft, the issue is back. Curious if anyone else has seen this issue and has a solution. Again, the scenario that causes the issue. Caller X calls Caller Y (Y is campus phone), caller Y transfers to Caller R (response group) to say who they are transferring, Caller Y transfers the call (consultative transfer), Caller R has their Skype for Business app crash on their computer. The call continues, but Caller R has to start up the Skype for Business program again on their computer for that integration. Below are details we pulled from the last failure when we tried this process. Again, looking for a solution as the area getting these calls is having their Skype for Business app close out on them multiple times a day. It appears to be related to Windows Updates. Problem signature: Problem Event Name: APPCRASH Application Name: lync.exe Application Version: 16.0.4654.1000 Application Timestamp: 5a5f2e45 Fault Module Name: Uc.dll Fault Module Version: 16.0.4654.1000 Fault Module Timestamp: 5a5f36e1 Exception Code: c0000005 Exception Offset: 00a22e55 OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 1033 Additional information about the problem: LCID: 1033 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt If anyone has any ideas, please let me know. Thank you! John
