Use Microsoft Viva Pulse to measure employee sentiment for Microsoft 365 Copilot implementation
We are pleased to announce that Viva Pulse is now included with your Microsoft 365 Copilot subscription. Together with Viva measurement, it helps highlight opportunities to better plan and accelerate your organization’s Copilot journey by understanding the most impactful actions to improve outcomes. Using Viva Pulse to measure Copilot implementation Viva Pulse is a real-time survey feedback tool, offering flexible and democratized capabilities for change leaders, local champions and managers to gather and act on employee feedback quickly when it matters most. Viva Pulse empowers leaders to gather real-time feedback from teams during Copilot implementation through brief surveys. Pulse helps identify challenges and concerns quickly, enabling prompt and localized responses to improve the Copilot journey. With Viva Pulse, users can unlock answers to the key questions for how teams experience change: How are teams adjusting to Copilot? What Copilot adoption barriers do we need to address? How can we better support Copilot transformation across different groups? Readiness: gauge how willing and capable the target population is to embrace and adopt Copilot when compared to desired goals. Readiness also includes the identification of all tasks and workflows that may benefit most when Copilot-assisted. Adoption: understand how the target population is experiencing Copilot, how Copilot-assisted tasks and roles are being affected, and identify actions to improve implementation, usage, and value. Impact: recognize the value created and outcomes achieved for different levels in the organization and show how ongoing changes in your Copilot journey are enhancing the organization. Lessons learned are applied to other areas of the business, spreading across different processes and teams to create a compounding effect over time. Viva Pulse survey results for the Copilot impact template will be automatically shared to the Microsoft Copilot Dashboard. At this time, individual Copilot impact sentiment will not be joined to behavioral metrics in Viva Insights Analyst Workbench. Look for Copilot Readiness & Adoption Pulse results in Viva Insights Analyst Workbench in the future. Viva Pulse Premium experience vs included with Copilot subscription Viva Pulse is available both as a premium experience and a limited experience available with a Microsoft 365 Copilot subscription. The following list of capabilities are available to Pulse authors and administrators as part of these experiences. Capability Pulse Premium Experience Pulse experience with Microsoft 365 Copilot subscription Pulse content Full access to all research backed templates. Content administration experience to create your own organizational content. Use Copilot standalone & Series templates to measure employee sentiment for Copilot adoption. (Copilot series templates is available in Private Preview right now!) Survey authoring All customization capabilities, including creating your own questions, requests, and series. Authors can rename, delete, reorder questions and schedule Pulse requests. Cross-Viva experiences Integration with Insights Analyst Workbench & Glint follow up surveys. (Both these capabilities to launch in the near future) Integration with Copilot Impact dashboard for Copilot impact Pulse results. Get started with Pulse experience with Copilot subscription For further information on how to get started with the Viva Pulse experience included with your Microsoft 365 Copilot subscription, please read the documentation shared below. Global tenant or Pulse administrators can set up the Pulse experience for their tenant’s users and configure the in-app experience by following the steps mentioned at Set up the in-app Viva Pulse experience. Please make sure the users who will be sending the Pulse requests have a Microsoft 365 Copilot or a Viva Pulse premium and a Microsoft Forms license assigned to them. In order to access the Viva Pulse experience and send Pulse requests, please visit the Viva Pulse home page. If you have any trouble or see the No Access error, please retry in a few minutes. If you continue to face issues loading the Viva Pulse home page, reach out to your account team or Microsoft support team and log an incident with us. Engage with our Viva Product teams to provide feedback What questions does your organization have about measuring Copilot and AI tool’s effectiveness? Are you interested in engaging with us or providing feedback to inform us about the needs during an AI transformation & Copilot implementation journey and how Viva Pulse could help you navigate that? If yes, please contact your account team.Beyond the hype: turning Microsoft 365 Copilot and agents into real business outcomes
Microsoft Ignite 2025 in San Francisco was an electrifying gathering that brought together over 30,000 tech professionals, business leaders, and innovators from around the globe. This year’s event set a bold tone for the future, spotlighting the transformative role of Copilot and agents in modern workplaces and unveiling a wave of advancements across the Microsoft 365 ecosystem. The energy on the ground reflected both the excitement and the urgency of this new era, making it clear: Microsoft 365 Copilot and agents are not just the future—they are redefining the way companies get work done today. As I spoke with partners and customers, I was inspired by how organizations are embracing these tools to unlock new ways of working and developing rich business solutions. I want to take a moment to reflect on some of my highlights from the event. Extend familiar management infrastructure to agents with Microsoft Agent 365 Over the last week, I heard time and time again how business leaders are embracing the Frontier Firm wave, steering their organizations toward partnering people with agents across every workflow. Thousands of agents are already automating business processes, and by 2028 IDC projects there will be 1.3 billion in circulation.* For enterprise customers, this will bring a massive new digital workforce to manage. As agents get added to every workflow and become more capable, some business leaders have expressed concerns about how to accelerate AI innovation securely. Microsoft Agent 365 turns this challenge into an opportunity. Operating as a control plane for AI agents, Agent 365 extends the existing infrastructure used to manage people to also manage agents, equipping them with the same apps, protections, and context. For IT leaders, Agent 365 gives organizations a single platform to deploy, govern, and organize agents, transforming them from isolated actors into an integrated part of business operations. Agent 365 helps protect and manage agents across the organization by unifying Defender, Entra, and Purview, and provides a single view of their entire agent fleet with the Microsoft 365 admin center. To ensure agents have the context they need to provide the most accurate results, Agent 365 connects Microsoft 365 apps and Semantic Index through WorkIQ. For organizations ready to take advantage of this unified foundation, Agent 365 will offer a robust ecosystem. For example, Microsoft agents like the new, fully autonomous Sales Development Agent; partner agents from Adobe, Cognition, Databricks, Genspark, Glean, Kasisto, Manus, NVIDIA, n8n, SAP, ServiceNow, Workday, and more; and open-source agents from Anthropic, Cursor, LangChain, OpenAI, Perplexity, and Vercel. For developers looking to build their own Agent 365-compatible agents, they can start with Copilot Studio or Microsoft Foundry. For deeper integrations, Microsoft Agent Framework or Agent 365 SDK enable unified discovery, governance, and collaboration across Microsoft 365. Simplify HR and IT support with the Employee Self-Service agent Another impactful way businesses are integrating agents into operational workflows is by replacing fragmented employee-support systems for HR or IT tasks. At Ignite, we announced the general availability of the Employee Self Service (ESS) agent, which brings AI-powered service delivery directly into Microsoft 365 Copilot to improve HR and IT employee support scenarios. Within Copilot, employees can ask questions, submit requests, and complete routine tasks in one trusted place without disrupting workflow. Natively built into Copilot Studio, the ESS agent provides a customizable foundation for intelligent employee service. It works with HR and IT systems such as Workday, ServiceNow, and SAP SuccessFactors and can easily be expanded through low-code extensions, connectors, and integrations with enterprise systems. Employees can tailor workflows, embed organizational knowledge, and adapt the experience to match their organization’s systems, resulting in a faster and more connected support experience. Frontier Firms in action: Turning AI innovation into business outcomes On Thursday, I hosted a panel session with leaders from several enterprise customers who are well on the path to becoming Frontier Firms: Sean Alexander, SVP, Connected Ecosystem, Lumen Tim Holt, VP, Health Answers Tech Lead & Architect, Pfizer Mona Riemenschneider, Head of Global Communications, GenAI, BASF John Whittaker, Director, AI Platform & Products, Ernst & Young Two themes emerged from our panel discussion. First, the most successful organizations are moving from experimentation to operationalization, developing agent-specific KPIs, governance structures, and more. These are not science experiments, but production tools already embedded directly into some of the world’s most complex enterprises. For example, Pfizer is leveraging Copilot Studio at scale with over 300 agents deployed across their organization, including a specialized agent that provides continuous manufacturing improvement with prioritized opportunities across the supply chain. Second, leaders on the panel emphasized that the future of work is human-led and agent powered. At Lumen, they’ve developed a declarative agent that synthesizes internal data, external filings, and real-time insights to generate tailored executive briefings, reducing cognitive load and surfacing the context needed to prepare for partner and customer meetings. At BASF Agricultural Solutions, they’re using a Copilot agent to transform global corporate communication efficiency. The Copilot agent streamlines the compilation of internal and external communication messages, efficiently and securely, resulting in significant time savings. "If 2025 was the year of the agent, then 2026 will be the year of the agents," said EY’s John Whittaker. “That’s where I think we’re going to see the consolidation of processes into far faster, more real-time, improved outcomes.” Learn how partners and customers are already unlocking new value with AI agents It’s exciting to see how our rich ecosystem of customers and partners are using Microsoft technology to create their own agents to solve real-world challenges, accelerate transformation, and scale human-agent collaboration. Ignite 2025 featured several Microsoft partners and customers who are building innovative agents, designed to work with Microsoft 365 Copilot to help save time, boost productivity, and accelerate business transformation. ADP - The ADP Assist agent for Microsoft 365 Copilot is purpose-built to support HR and will simplify payroll tasks by bringing key workflows into Copilot Chat and Microsoft Teams. Employees will be able to check time-off balances, review pay statements, and confirm direct deposit settings, all without leaving their flow of work. Blue Yonder - Blue Yonder Inventory Ops for Microsoft 365 Copilot automates demand forecasting using advanced machine learning and generates optimized, constraint-based supply plans covering production, distribution, and procurement to meet business objectives and enhance planner productivity. Freshservice - Freddy AI Agent now integrates seamlessly with Microsoft Copilot, bringing instant IT and support assistance into Word, Outlook, Teams, and more. This deep integration boosts adoption, eliminates context switching, and empowers employees to resolve issues effortlessly inside their everyday Microsoft 365 tools. monday.com - monday.com has integrated its MCP server with Microsoft Copilot both as a ready-to-use agent in the Agent Store and as a "Tool" for users to build custom agents on Copilot Studio. Users can now directly access their monday.com data, surface boards and items, or even update statuses directly within their Teams app or Microsoft 365. Sophos - Sophos Intelix will integrate real-time threat intelligence into Microsoft 365 Copilot, empowering IT teams and business users to check links and files, and make faster, more informed security decisions while democratizing enterprise-grade cybersecurity insights within everyday Microsoft 365 workflows. Wipro – Wipro has implemented Copilot-powered agents across sales, procurement, finance, and talent functions, enhancing knowledge access and decision-making to drive faster, more accurate, and consistent business operations. These aren’t the only incredible agents helping businesses. Thousands more are available in Microsoft Marketplace, where partners like the ones below are already reaching customers at scale. Shape the future of work with AI agents What inspires me most coming out of Ignite 2025 is seeing how customers and partners are already building the foundation of their Frontier Firms—people and agents working together to transform productivity and decision-making. This shift is no longer theoretical, it’s happening now across industries, powered by Copilot. To learn more about agents in Copilot and gain access to Microsoft resources, follow the links below. Check out recorded sessions from Ignite and watch demonstrations of agentic solutions from leading software companies Read about the exciting AI innovations for software developers who are building agents Start building agents with Microsoft Copilot Studio and Microsoft Visual Studio Get resources for building and customizing agents from the Microsoft 365 Dev Center and the AI Agents Hub *IDC Info Snapshot, sponsored by Microsoft, 1.3 Billion AI Agents by 2028, #US53361825 and May 2025From Challenges to Triumph: The Judge Group's AI Transformation with Microsoft 365 Copilot
Learn how The Judge Group overcame challenges with data security, compliance, and human error by adopting Microsoft 365 Copilot. Their journey to enhanced productivity and streamlined operations with AI is a must-read!
