Get to know Microsoft Entra Private Access
Learn how you can quickly and securely connect users to private apps from any device and any network—on-premises and across any cloud. Join us and walk through Microsoft Entra Private Access, an identity-centric Zero Trust Network Access (ZTNA) solution. We’ll show you how it can help you remove the risk and operational complexity associated with legacy VPNs while improving productivity for your hybrid workforce. This session is part of the Microsoft Entra Suite Tech Accelerator. Get a head start Watch Zero Trust in the Age of AI to learn how to simplify your Zero Trust strategy with the latest end-to-end security innovations.Microsoft Entra Suite Tech Accelerator
Explore Zero Trust with the Microsoft Entra Suite Join us for a deeper dive into the Microsoft Entra Suite. Get to know the industry’s most comprehensive secure access solution for the workforce. Learn how you can unify identity and network access security--providing you with the ability to verify users, prevent overprivileged permissions, improve detection, and enforce granular access controls for all users and resources. Microsoft Entra Suite Tech Accelerator - available on demand! Secure access for your workforce with the Microsoft Entra Suite Ask Microsoft Anything: Discover the Microsoft Entra Suite A closer look at Microsoft Entra Internet Access Get to know Microsoft Entra Private Access Ask Microsoft Anything: Security Service Edge (SSE)Ask Microsoft Anything: Security Service Edge (SSE)
Ask Microsoft Anything about securing access to any app or resource, from anywhere. Our panel of experts will answer you questions about Microsoft Entra Internet Access, Microsoft Entra Private Access, and how these products work together as part of Microsoft's Security Service Edge solution. This session is part of the Microsoft Entra Suite Tech Accelerator. Get a head start Watch Zero Trust in the Age of AI to learn how to simplify your Zero Trust strategy with the latest end-to-end security innovations.A closer look at Microsoft Entra Internet Access
Looking for ways to provide secure access to internet and SaaS apps and resources? Learn how Microsoft Entra Internet Access, an identity-centric secure web gateway (SWG), can help you better protect your organization against internet threats, malicious network traffic, and unsafe or non-compliant content. This session is part of the Microsoft Entra Suite Tech Accelerator. Get a head start Watch Zero Trust in the Age of AI to learn how to simplify your Zero Trust strategy with the latest end-to-end security innovations.Ask Microsoft Anything: Discover the Microsoft Entra Suite
Ask Microsoft Anything…about the Microsoft Entra Suite! Join our panel of experts with your questions about unifying Conditional Access policies for identities and networks, and ensuring least privilege access for all users accessing all resources and apps, including AI. Want to improve the user experience for both in-office and remote workers while reducing the complexity and cost of managing security tools? We're here to help with tips! This session is part of the Microsoft Entra Suite Tech Accelerator. Get a head start Watch Zero Trust in the Age of AI to learn how to simplify your Zero Trust strategy with the latest end-to-end security innovations.Secure access for your workforce with the Microsoft Entra Suite
With the Microsoft Entra Suite, you can enable employees to securely access any cloud and on-premises app, with least privilege access, across public and private networks inside and outside your corporate perimeter. Come hear and see how the Microsoft Entra Suite combines network access, identity protection, governance, and identity verification. This session is part of the Microsoft Entra Suite Tech Accelerator. Get a head start Watch Zero Trust in the Age of AI to learn how to simplify your Zero Trust strategy with the latest end-to-end security innovations.Embracing BYOD with Microsoft Tunnel for Mobile Application Management
Dive into the benefits and use cases of Microsoft Tunnel for Mobile Application Management (MAM). The session will cover configuring and deploying tunnel for MAM policy, differences between iOS and Android, and troubleshooting common issues. This session is part of the Microsoft Intune Suite Tech Accelerator. RSVP for event reminders, add it to your calendar, and post your questions and comments below! This session will also be recorded and available on demand shortly after conclusion of the live event.The Evolution of Microsoft Partner Support: A Personal Perspective
As a Worldwide ASfP Evangelist, I am excited to share my personal perspective on the evolution of Microsoft Partner Support. It was an honor to shadow and witness the AI Partner Skilling session hosted in London, where I gained valuable insights into the challenges our partners face and the innovative solutions available to them. In today’s fast-moving IT landscape, businesses rely on Microsoft Partner Support to navigate complex challenges and leverage new opportunities. Over the years, Microsoft’s support services have evolved significantly, adapting to the changing needs of partners, customers, and IT professionals. As technology evolves, support mechanisms are constantly improving to provide enhanced solutions. The insights shared here reflect my personal perspective based on my experience in the industry. The Early Days of Microsoft Partner Support The journey of Microsoft Partner Support began with a focus on providing basic troubleshooting and technical assistance. Initially, partners had limited access to direct Microsoft resources, relying heavily on documentation, community forums, and traditional help desks. While these resources were helpful, they often lacked the depth required for enterprise-level issues. As Microsoft expanded its enterprise solutions, it recognized the need for more structured and personalized support. This led to tiered support models, giving partners access to advanced troubleshooting and a dedicated resource to support their company. This improvement allowed businesses to receive customized assistance based on their specific needs. The Shift Toward a Proactive Support Model Over the years, Microsoft transitioned from reactive issue resolution to proactive support. This shift was driven by the increasing complexity of IT environments, where preventing problems became just as important as solving them. With programs such as Premier Support for Partners, Microsoft began offering predictive analytics, ongoing health checks, and strategic guidance. Premier Support provides partners with a large team of experts dedicated to addressing their needs, ensuring comprehensive and personalized assistance. This allows businesses to minimize downtime and optimize their Microsoft ecosystem before issues become critical. However, as cloud computing and AI took center stage, a more sophisticated support system was required to meet evolving demands. Cloud and AI: Reshaping Microsoft Support The rise of Microsoft Azure, AI-driven tools, and cloud services led to another major transformation in Microsoft Partner Support. Support services have become more intelligent, with AI-powered chatbots, automation, and advanced diagnostics helping resolve issues faster than ever before. Microsoft introduced tools such as Copilot and AI-driven agents, allowing IT professionals to streamline troubleshooting, automate repetitive tasks, and enhance customer interactions. These advancements have significantly reduced response times and improved the overall partner experience. With AI and automation now at the core of Microsoft’s support strategy, the focus is shifting towards predictive intelligence and self-service capabilities, enabling partners to resolve issues independently and more efficiently. What to Expect Next in Microsoft Partner Support As technology continues to evolve, we can expect even more enhancements to improve efficiency, reduce complexity, and empower partners. Here’s what’s on the horizon for Microsoft Partner Support: Hyper-Personalized Support Experiences Microsoft is investing in AI-driven personalization, tailoring support interactions based on a partner’s unique usage patterns, business needs, and historical data. This means businesses will receive recommendations and insights that are more relevant to their specific challenges, ensuring a more customized support experience. Deeper Integration with Microsoft 365 and Azure With Microsoft 365 and Azure at the heart of enterprise solutions, future support offerings will focus on deeper integration. This will enable seamless collaboration between partner businesses and Microsoft’s ecosystem. Expect more embedded support within Microsoft tools, reducing the need to switch between platforms for troubleshooting. Expansion of Self-Service Capabilities Microsoft continuously enhances its self-service portals, allowing partners to access knowledge bases, automated diagnostics, and virtual support agents 24/7. The goal is to empower partners with the tools they need to solve problems quickly without waiting for traditional support responses. Stronger Security and Compliance Support As cybersecurity threats increase, Microsoft is prioritizing security-focused support. Partners can expect more resources dedicated to compliance, risk management, and threat prevention, helping businesses safeguard their data and operations effectively. AI-Powered Predictive Support Imagine a support system that detects potential issues before they impact your business. With AI advancements, Microsoft Partner Support will offer more predictive insights, automatically identifying risks and providing proactive solutions to mitigate downtime. Premier Support for Partners (PSFP) Premier Support for Partners (PSFP) provides partners with a large team of experts dedicated to addressing their needs. This comprehensive support ensures that businesses receive personalized assistance, advanced troubleshooting, and strategic guidance to optimize their Microsoft ecosystem. Advanced Support for Partners (ASfP) Advanced Support for Partners (ASfP) offers technical support tailored to the evolving needs of partners. This includes access to a dedicated team of experts, proactive services, and strategic advice to help partners stay ahead of technological changes and maximize their investment in Microsoft solutions. Why IT Professionals Should Stay Ahead of These Changes For IT professionals and Microsoft partners, keeping up with the latest developments in Microsoft’s support model is no longer optional—it’s essential. As Microsoft continues refining its enterprise support approach, businesses must stay informed and proactive. This evolution presents opportunities for efficiency, innovation, and enhanced customer experiences. The Importance of Staying Informed Technology is constantly changing, and Microsoft’s support landscape is no exception. Businesses that fail to keep pace risk falling behind, while those that stay ahead gain a competitive advantage. Understanding how Microsoft’s new support structures work and adapting accordingly can significantly improve operational efficiency and reduce downtime. Let’s explore the key areas where IT professionals should focus their efforts: Leveraging AI-Powered Troubleshooting Tools Reduced reliance on traditional ticket-based support models. Faster identification of recurring issues through AI-driven insights. Proactive problem resolution before they impact business operations. For example, Microsoft’s AI-powered support can now predict when a system will likely fail based on historical data, allowing IT teams to take preventive measures. This shift not only enhances efficiency but also ensures a smoother user experience. Artificial intelligence (AI) reshapes how IT teams diagnose and resolve issues. Microsoft has integrated AI into its support systems for faster troubleshooting, predictive maintenance, and automated solutions. For IT professionals, this means: Embracing Self-Service Support Capabilities Empower end-users to find solutions independently. Reduce response times for frequent issues. Free up resources to focus on complex technical challenges. Organizations implementing self-service options often see improved user satisfaction and decreased support costs. This is a win-win situation for IT teams and the businesses they support. Self-service support is becoming a cornerstone of Microsoft’s strategy. Businesses are encouraged to leverage Microsoft’s extensive knowledge base, community forums, and automated chatbots to resolve common issues without direct intervention. By incorporating self-service solutions, IT professionals can. The Rise of Cloud-Based Support Solutions 24/7 access to cloud support services from anywhere. Automated updates and security patches to reduce vulnerabilities. Integration with Microsoft 365 and Azure for seamless enterprise solutions. Understanding cloud-based support models is crucial for IT professionals. They allow for better incident management, quicker resolution times, and improved collaboration across teams. Cloud technology continues to revolutionize IT support. Microsoft’s cloud-based support offerings provide scalable, secure, and flexible solutions that adapt to business needs. Key benefits include: Final Thoughts: Embracing the Future of Microsoft Partner Support The evolution of Microsoft Partner Support reflects the broader shift towards AI, automation, and proactive problem-solving. As we move forward, Microsoft’s commitment to enhancing partner support means businesses can access more competent, efficient, and highly personalized assistance. The key takeaway for IT professionals and businesses working within the Microsoft ecosystem is that staying informed and adapting to these advancements will ensure a seamless and optimized support experience. If you want to maximize the benefits of Microsoft Partner Support, start exploring the latest support programs and AI-driven tools available today. Are you ready for the next phase of Microsoft Partner Support? Stay informed and make the most of these evolving resources by keeping up with Microsoft’s latest updates. Note: This blog is valid until the end of June 2025.Accelerate Your Digital Journey with Modern Support
In today's fast-paced digital world, having the right support for your technology investments is crucial. Whether you're a partner or a customer, Microsoft offers a range of support options designed to meet your unique needs and help you get the most out of your technology. Let's explore the different support options available and how they can benefit you. Microsoft Unified Support For customers with a significant investment in Microsoft technologies, Microsoft Unified Support is the best option. This comprehensive support model provides: As-needed coverage for all your Microsoft products and solutions. Direct access to Microsoft engineers with deep technical knowledge and expertise. Proactive collaborations with Microsoft experts to drive your digital transformation. 24x7 problem resolution support across your entire Microsoft portfolio. Designated Customer Success Account Manager who understands your business and goals. On-demand learning content such as webcasts, workshops, and virtual labs at no additional cost. With Microsoft Unified Support, you can ensure business continuity, maximize your support services, and move your technology initiatives forward with confidence. Premier Support for Partners (PSfP) For partners looking to enhance their support capabilities, Premier Support for Partners (PSfP) offers: Direct relationship with Microsoft for cloud, on-premises, and hybrid support. Escalation management for critical cases. On-demand advisory calls for technical guidance. Access to enhanced solutions and technology-specific support services. PSfP is ideal for partners who want to provide comprehensive support to their customers while leveraging Microsoft's expertise. Advanced Support for Partners (ASfP) For partners who primarily focus on cloud services, Advanced Support for Partners (ASfP) provides: Partner Success Account Manager Team (PSAM): Pooled account managers who work with you to plan your technical strategy, support your escalations, and help you access the best resources and opportunities for your partnership with Microsoft. You will have 60 hours of PSAM support for a 12-month agreement. Technical Cloud Consults and Customized Partner Learning Planning: Tailored technical assessments and readiness plans crafted specifically for your business needs, covering various aspects of the Microsoft Cloud ecosystem. You will get 12 cloud consults for a 12-month agreement. Improved Support Entitlements: Prioritized response on Microsoft product cases when logged directly with Microsoft. For CSP Indirect partners, you will work with your Distributor to open, manage, and escalate support incidents on behalf of your customers. ASfP is perfect for partners who need specialized support for Microsoft cloud services and want to enhance their technical capabilities. Choosing the Right Support Option When selecting a support option, it's essential to consider your organization's specific needs and how you purchase Microsoft solutions. Here are some key factors to keep in mind: Investment in Microsoft technologies: For significant investments, Microsoft Unified Support offers the most comprehensive coverage. Support model: Choose PSfP for a direct relationship with Microsoft and comprehensive support, or ASfP for cloud-focused support. Partner capabilities: Ensure your partner has the necessary expertise and support infrastructure to meet your needs. By understanding the different support options available, you can make an informed decision and ensure you have the right support to accelerate your digital journey.Transform your defense: Microsoft Security Exposure Management
Learn how Exposure Management consolidates risk-based views of the attack surface and provides advanced attack path modeling. Learn how to use these capabilities to reduce your organization’s attack surface and limit an adversary’s opportunity for attack. With an expanding attack surface and adversaries constantly evolving it is critical that defenders have a comprehensive view that supports them to effectively reduce risk across the digital estate. Join this deep dive to get to know Exposure Management in and out. We'll wrap up with an Ask Microsoft Anything (AMA) section so post your questions for our product team!. This session is part of the Microsoft Secure Tech Accelerator. Add it to your calendar, RSVP for event reminders, and post your questions and comments below! This session will also be recorded and available on demand shortly after conclusion of the live event.
