CDOC Contact Information - Responses Failing to Reach CDOC Team
Good afternoon, I'm not sure if this is the correct forum to post this but I thought it might be the best place to start. I have been unsuccessfully trying to recover my child's compromised account for almost a month. Each of the 5 times I have followed the same steps, which eventually lead me to receiving an email with and SIR number, and telling me I need to provide more information to verify ownership of the account. When I reply to the email (from email address removed for privacy reasons and email address removed for privacy reasons ) it's like my response are black-holed somewhere. Eventually I get an email saying the following: This is NAME with Microsoft Customer Support again. I hope your day is going well. I wanted to touch base as I have not heard back from you. We want to be able to assist you with your request, but I still need the information that I requested to be able to consider moving forward with a resolution. I apologize in advance for the length of this email, but I wanted to be sure that I included everything. and then : Hello, This is NAME again with Microsoft Support. I initially e-mailed you on DATE with a request for the information required to confirm what your previous [recovery e-mail] was yours. your previous [recovery e-mail] is required before we can assist with your request. As no response was received, we have closed your case and any further replies will go to an unmonitored mailbox. If you still need assistance, please open a new case with us at Recover your Microsoft account | XBOX Support. You will receive an automated e-mail with confirmation that we have received your ticket. Please respond to that e-mail and reference this ticket number. Or Hello, Thank you for reaching out. This case was previously closed as it was either resolved or closed due to non-response after multiple contact attempts. In both situations, a closure email explaining the reason would have been sent to you. If you require further assistance, please open a new case by visiting hxxps://support.microsoft.com/. No matter what I tell the online chat agent, they tell me to be patient and submit the form. There seems to be no way to escalate the fact that my emails are not reaching the CDOC Team. Is there a workaround to reach them so they can receive the information that I'm providing and recover my child account? J
Security Experts... Please advise the necessary people
I'm exploring this forum as a last resort, having exhausted all other options. My story involves a serious flaw in Microsoft's security framework, which has devastatingly impacted my once-thriving business. As a small yet vital enterprise of 15 employees, functioning as an MSP and Microsoft Silver Partner, I faced an unforeseen betrayal. During my absence for spinal surgery, a rogue Microsoft CSP Direct Partner, who was only supposed to manage my business temporarily, exploited their Microsoft affiliation. Utilizing social engineering and their insider status, they illegitimately transferred my company's goodwill and assets to themselves. This included the theft of two decades' worth of private data. The gravity of their deception extends beyond my business; they now control my client base, mainly consisting of solicitors and accountants. Despite clear evidence of their phishing and scamming activities, Microsoft has remained passive, allowing the situation to deteriorate. The suppliers, duped by fraudulent documents, are now realizing their mistake but continue to deny my rights to my own business. This inaction, shared by both Microsoft and the suppliers, leaves me entangled in debt and potential litigation. Interestingly, I am still aware of the physical whereabouts of these scammers. Moreover, I possess pages and pages of IOCs that further substantiate their illicit activities. If Microsoft genuinely engaged with this issue and worked collaboratively towards a resolution, perhaps we could transform this into a tale of rectification and justice. But, having pursued every possible channel without success, I am compelled to raise awareness on public forums. With nothing left to lose, I am calling for attention to this matter. Should you be able to assist, or know someone who can, please reach out. My contact details are linked to my forum ID, and Microsoft can easily access my tenant and phone information. Regards, bozzaman