Can IC work without SharePoint savvy?
I've seen a few posts on LI recently around the use of SharePoint in IC and associated frustrations. Full disclosure, I'm a diehard advocate of SharePoint but would be the first to admit what it does well - perhaps best - is information management. That said, SharePoint Online is a huge improvement on earlier iterations. To fully exploit the features of SharePoint you need to understand the nuances of audience targeting and Microsoft groups, metadata to increase your search capabilities and lifecycle retention so the Christmas Jumper competition circa 1997 doesn't surface in your feed. In-house SharePoint training has become a unicorn and online tutorials are rarely targeted at specific problems. So, just how technically savvy do communicators need to be to use their SharePoint based intranets effectively - and more importantly - is this something they see as part of their role? Should SharePoint (out of the box) provide more intuitive features or bells and whistles in the way third party "wrappers" do, or is there just a huge gap in training offerings? I'm writing an article for Reworked on this topic and would love to get the Microsoft and communications community perspective. 🤲
