Updated Automatic Australian RGS/Response Groups Holiday Sets v.2.20
Update 19/05/2018 Released Version 2.2 to fix an issue with multiple pool selection, typos and even cleaning up my code with ISESteriods About the tool For those that don't know, I've been writing and maintaining this script for a few years over on TechNet This is a script that adds/maintains the relevant Australian Holidays to your Skype4B / Lync environment for the next 12 months based on data available from the Australian Government Website. I re-wrote most of the script from scratch and added a whole bunch of code to try and catch a lot of the errors etc that happened in the older versions. I’ve also tried to make it alot simpler to use for everyone that’s not me. Data is taken from http://www.australia.gov.au/about-australia/special-dates-and-events/public-holidays and I have done my best to be as error free as possible. Shout of to Greig in Sydney for beta testing and providing the red pen. That guy would have made a brilliant English teacher. Instructions Download, and run on a Frontend or any machine with the Lync / Skype4B management tools installed The script will attempt to detect your Skype4B Setup and proceed accordingly If it only detects a single FrontEnd it will prompt you to confirm the selected pool and then configure new Holiday sets Should it detect multiple pools it will ask you to confirm which pool to use and configure new Holiday sets If it finds Holiday sets with the same name they will automatically have any existing entries removed If you already have holiday sets with the name names or you need to add a country code. You can specify a string with the -RGSPrepend parameter to prepend to the Holiday set names. Unattended (Scheduled Task) execution You can also use the script on a scheduled task to automatically pull and update the latest holidays on a monthly basis if your server has internet access. Simply specify -FrontEndPool <FEPoolFQDN> and -Unattended in the scheduled task. You can also still specify the -ServiceID and -Unattended parameters at the commandline if you want to specify the ServiceID directly. Use Get-CsRgsConfiguration -Identity Frontend.Skype4bAdmin.com to see valid service id’s Note either of these options will disable script update checking. So it pays to check manually every now and again. Applying the Holiday sets After you have run the script, you can find the time frames in the Response Groups Editor, Simply tick the states you want the workflow closed for. Note: each of the states already includes the National holiday set, so there is no need to tick both. Fork Me As alot of my code is open source, I’ve moved from storing my Git repo on VSTS over to GitHub. Feel free to fork the code for your own purposes over here https://github.com/Atreidae/New-CsRgsAustralianHolidayList Advanced The default holiday set names are “National”,”Victoria”,”New South Wales”,”Queensland”,”ACT”,”Northern Territory”,”South Australia”,”Western Australia”,”Tasmania” If you need to change these for whatever reason update the following lines in the script 1 2 3 4 5 6 7 8 9 $National = $RGSPrepend+"National" $Vic = $RGSPrepend+"Victoria" $NSW = $RGSPrepend+"New South Wales" $QLD = $RGSPrepend+"Queensland" $ACT = $RGSPrepend+"ACT" $NT = $RGSPrepend+"Northern Territory" $SA = $RGSPrepend+"South Australia" $WA = $RGSPrepend+"Western Australia" $Tas = $RGSPrepend+"Tasmania" Version history Update 19/05/2018 Released Version 2.2 Fixed a bug with logging system culture Removed some old redundant code Passed script through ISESteriods PSSharper and applied corrections Fixed a few typos Fixed a few bugs introduced cleaning up my dodgy code Fixed a bug with multiple pools using the same holiday set names Deprecated the ServiceID parameter, Specify the pool FQDN instead Added warning for deprecated ServiceID Updated Pat Richard's website Removed PowerShell 5.1 cmdlet (Get-Timezone), now using a WMI query instead Update 11/05/2018 Released Version 2.1 with TLS 1.2 support Added Script logging Updated to use my new autoupdate code Added ability to switch between devel/master branches Added timezone offset detection / warning Added TLS 1.2 support for the new Govt website requirements Update 09/10/2017 Released Version 2.0 with a Massive Overhaul, updated for 2018! Added Autodetecton of single RGS pool : Added Autodetecton of single RGS pool Complete Rewrite of existing rule rewrite code , Should make for alot less red text! More User friendly and better instructions Fixed a few typo’s causing dates to be incorrect. You no longer need to “Reassign” the holiday sets to response groups anymore. Update 2/11/2016: Released Version 1.1 of the script. Fixed Onedrive download link Fix for Typo in Victora Holiday set causing import to fail Fix ForEach loop not correctly removing old time frames Fix Documentation not including the SID for ServiceID parameter Update 26/09/2016: Fixed some Typo’s. Thanks Grieg
Forward Response Group call directly to Voicemail
We are in the process of setting up a Response Group with a small caveat. This team from time to time has meetings during regular working hours and need the ability to have all staff attend the meeting. Having said this, they do not want calls sitting in the Response Group since no one can take the calls. Nor do they want the calls to wait 60 seconds until it forwards to Voicemail. Is there a way to redirect calls direct to VM (immediately) where they will have a greeting notifying callers that they are currently unavailable? I'm accustomed to traditional Telephony systems where it's rather trivial to perform this kind of solution.
Skype for Business Response Group Stops Working When Adding 1 Particular User.
a bit of a strange one. We currently manage our response groups via Microsoft Exchange Distribution Groups which seems to work ok. The problem I have is that whenever I add a particular user into any response group all users then do not receive calls to the response group. I have ensured the affected user has Enterprise Voice as we as a LineURl. I have deleted the user and re-created on another pool to no avail. I have deleted the distribution group and recreated but whenever I add this 1 user in it stops working. User is not suspended in AD or disabled. Any Ideas?After file store move, RGS not working
Hey all At a customer I had to move the Skype for Business File Store from a Enterprise Pool to a new Location. I used the MS Docs: https://docs.microsoft.com/en-us/skypeforbusiness/manage/topology/move-file-store-data Almost all went well, but after removing the old Share, the RGS won't work anymore. In the eventlog the following error is showing: Event ID: 31192 Source: LS Response Group Service General: Workflow has setting that are not valid. The workflow "xx" with GUID "xxx" has settings that are not valid and will be terminated: File "\\old_share\....." not found. Why the RGS still search on the old Share? When I create a new RGS the same happend. The file will saved in the new File Share, but the Event is showing, that the file is not found in the old Location. What I missed? Where can I configure the Path of the Files? Regards
Skype for Business Response Group Email address and IM
When a response group is created in Skype for business and someone views the contact card of the Response Group. The user can see an email address, (which is not valid). and an IM which is also not valid. Is there a way to remove these settings or replace them with valid emails and IM's. I have checked the attributes of the response group and can see msRTCSIP-PrimaryUserAddress and proxyAddresses but am reluctant to change these values as if I do the response groups may not work. I cannot see any specific email address fields in the attributes of the response group. If anyone can shed any light that would be great. Thanks M@
