Disable reschedule option/remove button from email
Hi, I've seen several posts requesting a solution for this but none have been provided. One post recommended going to the 'customer actions' section but there isn't one available. Can anyone tell me how to disable the 'reschedule' option in confirmation emails please? It seems Teams is imprinting the original staff member as the organiser on the rescheduled meeting, which means the only way they can be removed is by creating a new meeting.
Rescheduling an appointment bug, won't allow users to reschedule within their booking time
I services available for users to self book that have a 2 hr minimum booking time. If a user tries to reschedule their booking within that time it will not allow them, they have to cancel their booking completely and book again. e.g. A service is available from 10am - 6pm. A user books a service from 10am (10am - 12pm) , they go to reschedule the booking to start at 11am instead (making it 11-1pm). They get message that says "This time is no longer available. Please choose another one" however they are the user that has booked that time. Is this a bug or is there something that I can change in the settings for this service that will allow users to reschedule within their booking time? Any tips are appreciated thanks.
Time slots updating incorrectly when customers reschedule.
I am testing the reschedule option because some other Booking Page admins have reported that appointments are not retaining duration and buffer time when customers reschedule their appointment. I documented the steps taken below. At this time, my only workaround is to uncheck "allow customers to manage their appointment", but that feature does not seem to remove the "reschedule" button from the customer email, which isn't helpful. Below is my adventure in managing one single booking appointment. What I've found is that rescheduled meetings are moving the Buffer time and shortening the meetings unexpectedly. Test Service details: 1 hour duration +15 minute buffer before meeting "let customers manage appointments" and "send a meeting invite to the customer" are Unchecked: New booking created by customer. 8/17 11:45am: Staff Outlook calendar: 11:30-12:45 (correct) Staff Booking calendar: 11:45-12:45 (correct) Customer received confirmation email and .ics for 11:45-12:45 (correct) Customer clicks "reschedule" from email (shouldn't be available) Selects 3:15 time slot Confirmation page and email reflect 3:30 time slot (wrong) Customer and staff receive a Meeting Update email showing 3:30 - 4:15 (meeting shortened and buffer disappeared or moved) Staff Outlook calendar did not update at all (still shows 11:45-12:45) Staff Bookings calendar shows 3:30 - 4:15 Staff edits meeting from Booking calendar: Buffer time is not enabled, toggled that on and select 15 minutes before meeting Changed meeting time to 3:30 - 4:30 and clicked Update Booking" Booking calendar and staff confirmation email are now correctly showing the appointment from 3:30 - 4:30 Staff Outlook calendar shows buffer time again: 3:15 - 4:30 Customer received updated meeting notification showing 3:30 - 4:30. Conclusion: meetings cannot be managed by the customer.
