Resolve customer issues faster with Queues app's collaborative calling for Microsoft Teams
Queues app for Microsoft Teams turns an existing call queue into a collaborative workspace where calling representatives and supervisors work the same set of customer conversations together in Teams. Eligible organizations can try it with a 90-day Teams Premium trial and discount opportunity. Terms and conditions apply.Focus on the Teams Phone calls that matter most with intelligent call delegation
We're excited to announce that intelligent call delegation can now help answer your incoming Teams calls and schedule follow-up appointments on your behalf. This experience helps users focus on engaging with the calls that matter most and is available through the Frontier program.Adaptive by Design: How Microsoft Discovery Explores Science
In Microsoft’s ALE evaluation, Discovery Engine with CLIO enabled leads publicly benchmarked agentic harnesses across three scientific domains. Microsoft Discovery is incorporating CLIO into Discovery Engine. Discovery Engine can effectively test competing hypotheses, learn from unsuccessful approaches, and revise reasoning toward the strongest path for success. Microsoft Discovery is incorporating CLIO (Cognitive Loop via In-Situ Optimization) into the latest releases of Discovery Engine, now available in the Discovery app and coming soon to the enterprise platform. Discovery Engine using CLIO mode achieved higher scores than all other publicly benchmarked agentic harnesses across the three scientific domains evaluated to date. With CLIO mode enabled, Discovery Engine can effectively explore competing hypotheses using tools and models, evaluate evidence, learn from unsuccessful approaches, and adjust its reasoning as new information emerges. To test the value of this update to the Discovery Engine, we ran the Agent’s Last Exam (ALE) benchmark with GPT-5.6 Sol as the default model while providing dynamic access to a broader mixture of models. Discovery Engine scored 61.6% in health and medicine versus 57.2% (+4.4%) for Codex with GPT-5.6 Sol, 75.2% in physical sciences versus 66.6% (+8.6%) Claude Code with Opus 5, and 64.6% in life sciences versus 60.8% (+3.8%) Codex with GPT-5.6 Sol. Built for the Scientific Mindset It is well established that agentic harnesses are important for accomplishing useful work. GitHub Copilot, Claude Code, Codex, and many others have made significant contributions on top of LLMs. However, these harnesses have largely been focused on workflows as they relate to software development, rather than scientific research. Discovery provides a harness for the rest of science and engineering, bringing both the scientific mindset of ideation and evidence collection, and the engineering rigor of problem decomposition and structured work to a collaborative environment. Importantly, CLIO reflects on regrets, treating unsuccessful paths as valuable information that informs its next course of action: it identifies why an approach failed, updates downstream reasoning, and redirects exploration without discarding what was learned. With Discovery Engine’s CLIO mode, we are rapidly increasing the ability to explore ideas that do not have a clear or well-researched solution. Figure 1 – Discovery Engine with CLIO enabled increased performance across all three scientific domains and provides consistency compared to individual models. Ultimately, this test of Discovery Engine's reasoning process and ability to use multiple models shows the benefit of how to increase the outcomes above any of the available models. The benefits increase further as you move from bounded direct workflow execution through exploration of new ideas and designs, but these results show that the increase even holds across a broad swath of scientific questions. Adaptive by Design Discovery Engine’s CLIO mode expands ideation and reflection to identify better options in addition to using multiple fallback models when the base model underperforms. Built using GitHub Copilot as the base harness, CLIO adds additional depth and exploration that is fit for purpose for the technical problems encountered in science and engineering. As the model ecosystem becomes increasingly diverse across performance and efficiency, having the flexibility to change is crucial to always adopting model strengths. One example of this benefit is in pursuit of Agent’s Last Exam questions where Discovery Engine switches models dynamically when facing false rejections or is otherwise unable to answer questions sufficiently using the base model. If we compare Discovery Engine to using a single specific model and harness combination, as you would experience when using a model-provider specific solution, the performance gaps expand dramatically (e.g., to +18.3% in physical sciences versus Codex with GPT-5.6 Sol, and +8.6% from Claude Code with Opus 5). The progress of ALE science tasks represented as performance average across life sciences, physical sciences, and health & medicine questions. Discovery Engine's harness and use of multi-models is crucial to improving performance and consistency. About Agent's Last Exam ALE is a large-scale, multi-disciplinary rolling benchmark released in June 2026, with 152 publicly available tasks spanning 13 professional domains and 55 subfields. Unlike benchmarks centered on question answering, ALE focuses on measuring agentic performance on tasks ranging from minutes to hours, completing deliverables using real data and tools. The questions in ALE are sufficiently difficult to stress the benefits of this update to Discovery Engine and importantly test the ability to react to scientific tools which are gathering new information in a long running agentic process. Consistent with Microsoft Discovery’s scientific focus, our evaluation focuses on three of ALE’s thirteen top-level domains: Physical Sciences, Health & Medicine, and Life Sciences. Example tasks include clinical variant annotation, molecular simulation, epidemiological forecasting, and medical-image analysis. For consistency with public benchmarking, we mirror ALE’s Strengths by Domain analysis, which reports domain level scores only for domains containing at least 10 tasks. We therefore exclude domains below that threshold as the published analysis does not provide corresponding comparison scores. Furthermore, as specified in the analysis, we benchmark comparably by following the five-hour time limit evaluation protocol rather than the two-hour limit. All attempts were immediately terminated after five hours and graded on the work produced, allowing partial credit for completed portions of the task. With CLIO mode, Discovery Engine can explore each ALE task through multiple independent approaches, within the same five-hour limit. By comparing these approaches, Discovery Engine identifies gaps, shares learnings across belief states, and successfully resolves the strongest path for each task into a single, evidence-backed answer. Accordingly, all reported domain scores are presented as Pass@1, demonstrating not only the performance gain but also the increase in reliability. Get Started Today While benchmarks like Agent’s Last Exam are useful in demonstrating Discovery’s utility for execution of scientific workflows, it has also generated real-world outcomes for high impact scenarios. Discovery Engine with CLIO mode was recently used to discover a novel organic redox flow battery negolyte. In the coming weeks, we will continue to demonstrate additional scientific use cases from chip design to radio frequency (RF) engineering to wastewater epidemiology, showing the depth and breadth of scientific applications which Discovery can enable. We are excited to see how Microsoft Discovery and CLIO can enable your hardest scientific or engineering problems. The Microsoft Discovery app is available in preview as a localized experience that gives researchers, students, academic labs, and scientific teams a simpler way to begin using Microsoft Discovery capabilities without starting with a full enterprise deployment. It is available for download on the Microsoft Discovery GitHub and users can get started with a GitHub Copilot account. Co-authored by Christine Caggiano, Joshua Bradley, Steven Truitt, and William ChappellWhat’s New in Microsoft Teams | July 2026
I hope everyone is having a great summer - July has flown by. As we head into the second half of the year, we're continuing to innovate in Teams to help people collaborate with people and AI to get work done more efficiently. This month's updates bring together new ways to stay informed, simplify everyday tasks, and put AI to work across more scenarios and roles. One highlight is the new Meeting Recaps app, which makes it easier to find, revisit, and catch up on important conversations across your meetings. We're also expanding how organizations manage apps and agents in Teams with improved request experiences that provide greater transparency for users and more control for admins. You'll also find updates that make collaboration more seamless, from accessing Viva Engage communities directly in Teams to improving calling experiences on mobile. Read on to see everything that's new in Microsoft Teams this month. Feature categories: (All features listed are generally available unless otherwise noted) Chat and Collaboration Meetings Teams Phone Workplace - Places and Teams Rooms Fundamentals and Security Platform Frontline Workers Certified for Teams Devices Chat and Collaboration Access Viva Engage communities in Teams Staying connected to your communities meant leaving Teams to check Viva Engage. Now you can open and interact with your organization's communities straight from the Teams left rail and get notified in Activity when something relevant happens. Keyboard Shortcut Dialog has search functionality. Long shortcut lists are hard to scan when you just need one. The keyboard shortcut dialog now lets you search by shortcut name or by the key combination itself. LinkedIn Hiring Assistant integration for Microsoft Teams Recruiting teams can now bring LinkedIn Hiring Assistant directly into Microsoft Teams to streamline candidate review and hiring manager collaboration. Recruiters can share candidates in Teams, collect structured feedback, and keep hiring decisions moving without requiring hiring managers to switch tools. The integration helps teams reduce feedback delays, improve alignment earlier in the hiring process, and collaborate where work is already happening. Available for LinkedIn Hiring Assistant customers. Learn more: Hiring Assistant for LinkedIn Recruiter & Jobs Meetings Meeting Recaps app Stop hunting through chats and calendars for the meeting notes you need. The Meeting Recaps app brings your intelligent recaps together in one convenient, pinned app in the Teams sidebar, making it easier to find and catch up across your meetings. Browse meetings with Recap from the past 30 days and use quick filters to instantly surface the meetings that matter most, like when you were mentioned in the discussion. You can also generate a podcast-style Audio Recap summary across multiple meetings so that you can conveniently catch up on the go. Teams Phone Queues app for Microsoft Teams in GCC High Government organizations need advanced collaborative call handling without leaving their compliance boundary. Now available in the GCC High environment, the Queues app brings advanced queue management, reporting, and supervisor tools directly into Teams, helping agencies deliver faster, more efficient service to constituents calling government offices and to internal customers, such as employees contacting an IT Help Desk. Queues app is available through Teams Premium. View the interactive Queues App demo for more details. Teams Phone user multi-line on Teams Mobile (iOS) Juggling separate devices or accounts for different roles is a hassle. Teams Phone multi-line now works on Teams mobile iOS: admins can assign up to 10 numbers to one user, each appearing as its own tab, so you can stay organized across roles or regions from a single Teams account. If the player doesn't load, open the video in a new window: Open video Speed dial on Teams mobile Finding the right person to call should not slow you down. A dedicated speed dial tab in Teams mobile now lets users more easily add, edit, and label key contacts by role or priority, with updates synced across devices for a consistent calling experience. For frontline workers such as nurses, that means reaching the right contact faster to help accelerate patient care. Workplace - Places and Teams Rooms AI-powered notes for in-person meetings with Facilitator in Teams Rooms on Android and Windows Avoid ending in-person meetings with no record of what was decided. In Teams Rooms on Android, the Facilitator agent captures notes, decisions, and actions for in-person meetings alongside scheduled and hybrid ones. Invite it with one tap of the room console; notes appear on the front of room display or touch board and are available in meeting recap when shared, then deleted if no one keeps them. Nothing stays in the room. Available with Teams Rooms Pro. Bulk application of app settings to Teams Rooms on Android devices in the Pro Management portal Configuring rooms one at a time eats up an IT Admins day. Admins can now apply Teams Rooms on Android app settings to multiple devices in bulk from the Pro Management portal. Available in Teams Rooms Pro. Digital signage support for Teams panels Screens sitting dark outside meetings are a missed opportunity. Idle Teams panels can now display digital signage, just like Teams Rooms front of room displays, with source and settings managed in the Pro Management portal. Available with Teams Rooms Pro or Shared space licenses. Human interpreter listening mode supported in Teams Rooms on Windows Multilingual meetings lose nuance when there's no live interpretation. Professional interpreters can now listen in and translate in real time in Teams Rooms on Windows, without disrupting the speaker. Organizers preset the languages, and participants choose and switch among them. Available with Teams Rooms Pro. Teams Phone devices support for Interpreter (VoIP calls) Don’t let language barriers impact calls. With AI Interpreter, Teams Phone devices provide real‑time language interpretation directly within the call experience. Users can participate naturally in multilingual conversations while the device interprets spoken audio, reducing language barriers and supporting clearer communication in everyday calling scenarios. Entra passwordless resource account support for Teams Rooms on Windows devices Shared room accounts with passwords are a security weak spot. Teams Rooms on Windows now support Entra resource accounts for secure, passwordless sign-in that separates device and user identities. A migration wizard and Pro Management portal dashboard make moving over and tracking progress straightforward. Individual settings page with 2-way settings sync between device and the Pro management portal for Teams rooms on Android and panels Not knowing how a device is configured makes troubleshooting slow. A new individual settings page in the Pro Management portal shows how each Android-based device is set up, with two-way sync so changes flow between the device and the portal, for Teams Rooms on Android and panels. Call quality feedback surveys for Teams Rooms on Android Organizations can't fix call quality problems they never hear about. Users can now rate calls and meetings and give feedback on audio, video, and screen-sharing in Teams Rooms on Android, helping your organization keep experiences consistent. Join Google Meet meetings in Teams Rooms on Windows for GCC and GCC-H Cross-platform meetings shouldn't be off-limits for government organizations. GCC and GCC-High now get two-way Direct Guest Join between Google Meet and Teams: Teams Rooms on Windows can join Google Meet, and Google Meet devices can join Teams, with one-click join from the calendar or by meeting ID. Fundamentals and Security Choose how Teams on the web handles sign-in Teams on the web now honors a user's sign-in preference, giving them the choice to stay signed in across browser sessions or be prompted to sign in again when the browser is reopened. This helps balance convenience on personal devices with security on shared computers. Platform Improved request flows for apps and agents blocked by admins We're making it easier for users to request access to apps and agents that aren't currently available to them in Teams. A simplified and more transparent request experience helps users understand what action is needed, track the status of their requests, and receive updates when decisions are made. For admins, enhanced request management capabilities in Teams Admin Center and new request notifications make it easier to review and act on requests, helping organizations accelerate access to approved apps and agents. Frontline Workers Get Started Faster with Improved Onboarding First impressions matter, and the new onboarding experience makes day one in Shifts a breeze. The app adapts to who you are — frontline manager or worker — and surfaces the right next step exactly when you need it. Managers can now spin up a brand-new team and its first schedule in a single action. One-click access to help articles and clear guidance on permissions means no one hits a dead end. Whether it's your team's first day in Shifts or your hundredth, you'll be productive in moments. Easily Restore Deleted Schedules Accidental deletions happen, but getting back on track should not slow your team down. With schedule restore, managers can quickly recover a previously deleted schedule right from the schedule creation flow. Simply choose the version you want to bring back, restore it in a few clicks, and pick up where you left off — no rebuilding from scratch, no lost momentum, and no extra support needed. It is a simple safety net that helps teams move confidently, even when plans change or mistakes happen. Reach the right people and close the loop with Follow Up Frontline managers often spend too much time chasing updates across chats, messages, and meetings. With Follow Up in Frontline Agent, a manager can send a single Teams request, automatically collect responses by a set deadline, and review a consolidated summary in one place. This helps teams quickly confirm task completion, shift coverage, handoffs, compliance requirements, and operational readiness. Managers can also track responses, follow up with non-responders, edit requests, and add recipients, with support for up to 20 people per request. Run hands-free inspections with voice-driven Site Walkthrough Site Walkthrough transforms inspections, audits, and compliance checks into a hands-free, voice-driven experience. Workers can start a walkthrough with or without a checklist, speak observations naturally, and let Frontline Agent capture and organize everything automatically. When complete, Frontline Agent generates a structured report, checks off completed tasks, flags follow-up items, and records timestamps for audits and compliance. This helps teams complete checklists faster, stay focused on their environment, and capture critical insights without manual data entry. Experience Teams for Frontline with a new interactive demo Curious what Microsoft Teams looks like for frontline workers? The new Teams for Frontline demo experience lets you step into the shoes of a retail associate, nurse, or warehouse worker and explore a fully functional frontline environment in just one click. No purchase, trial, or sign-up required. Immerse yourself in the day-to-day experience of frontline work and see how Teams helps employees stay connected, manage schedules, and get work done with AI-powered assistance. Check it out at aka.ms/FLWdemo! Certified for Teams Devices Q-SYS Scheduling Panel The Q-SYS Scheduling Panel is built on the Microsoft Device Ecosystem Platform (MDEP), as a Microsoft Teams Panel. Displaying meeting details, availability, and allowing users to reserve meeting spaces on the spot. MAXHUB XT20-VB Kit The MAXHUB XT20-VB Kit integrates the XCore Kit Pro and XBar U50 to deliver a complete Microsoft Teams Rooms solution for small to medium meeting spaces. XCore Kit Pro includes an 11.6-inch touch console and a 12th gen Intel Core i5 mini-PC running Microsoft Teams Rooms for seamless collaboration, with 4K wired content sharing and dual-screen display capabilities. XBar U50 is a 100MP dual-lens USB videobar with 12 beamforming microphones, dual 15W speakers, AI video features including Auto Framing and Speaker Tracking, and FlexMount for easy installation. MAXHUB's Pivot Plus enables remote device management. The kit includes a 3-year warranty and local support. ThinkPad Dual-mode Wireless ANC Foldable Headset 8550 (USB-A & USB-C, Teams) Certified by Microsoft Teams for open office, ThinkPad Dual-Mode Wireless ANC Foldable Headset 8550 (Aura Edition) redefines best-in-class portable headset for hybrid work, featuring a foldable, lightweight design that’s effortless to carry anywhere. Adaptive hybrid ANC and AI-powered ENC keep distractions at bay, letting you enjoy crystal-clear calls and immersive sound for next-level focus. Sound by Bose technology delivers expertly tuned audio for both calls and music. Connect with tap or via Bluetooth® Receiver- and experience how seamless productivity can be. Lenovo Wireless Speakerphone 6000 Equipped with eight beam forming microphones and advanced AI noise cancellation, it ensures crystal-clear communication-ideal for today’s hybrid work environments. Its high-fidelity speaker provides rich, immersive sound, while Microsoft Teams certification guarantees reliable audio quality and exceptional voice pickup performance for seamless collaboration. Extron Medium and Extra-large conference rooms This system accommodates up to ten people for the medium conference room, and 18+ people in the Extra-large conference room, and includes Microsoft Teams Rooms conferencing capabilities, enabling participants in remote locations to join meetings. Extron AEC – acoustic echo cancellation, ceiling speakers, control processors, and power amplifiers deliver enterprise level security, intelligible speech, and consistent sound levels across the entire meeting area in conjunction with a Audio‑Technica Engineered Sound Wireless systems. This Design Solution has been designed and meticulously tested for best-in-class performance and ease of use. Logitech Express Install: Logitech Rally Bar & Ashton Bentley AB One65 for Teams Rooms on Windows & Android Logitech, in partnership with Ashton Bentley and Samsung, is simplifying room installations with Express Install solutions for Microsoft Teams Rooms on Windows and Android, making high-quality meeting spaces more accessible and easier to deploy. Logitech's Express Install kit for Medium rooms can be installed in under an hour, with minimal labor and no specialist help needed. MAXHUB Panel SP10 The MAXHUB Panel SP10 is a room scheduling solution with native Microsoft Teams integration, empowered by the MDEP. This 11-inch panel delivers a crystal-clear, real-time view of room availability, enabling seamless calendar synchronization and effortless on-the-spot reservations for efficient workspace management. High-visibility LED bars indicate room occupancy at a glance, while one-tap booking enables ad hoc reservations with real-time schedule sync. The mounting bracket is included as standard—no extra purchase needed—along with an industry-leading 3-year warranty that reduces lifecycle costs for bulk deployments. Adapt to any architecture with 4-way installation options: standard wall mount, glass partition, slim door frame, or a flush embedded aesthetic. AudioCodes C456HD Touch Expansion Unit Gen2 The AudioCodes C456HD is a native Microsoft Teams desk phone built on MDEP and Android OS for robust security and simplified, enterprise-grade management. Featuring a vibrant 5” color touch screen (1280 x 720) and a dedicated programmable emergency call button, it can deliver a seamless and intuitive user calling experience. For enhanced productivity, an optional multi-purpose expansion module with a 5” color touch screen is also available. The C456HD also features support for an optional hardware-based Mic Off for secure locations. AudioCodes C456HD Microsoft Native Teams Touchscreen Desk Phone The AudioCodes C456HD is a native Microsoft Teams desk phone built on MDEP and Android OS for robust security and simplified, enterprise-grade management. Featuring a vibrant 5” color touch screen (1280 x 720) and a dedicated programmable emergency call button, it delivers a seamless and intuitive user calling experience. For enhanced productivity, an optional multi-purpose expansion module with a 5” color touch screen is also available. The C456HD also features support for an optional hardware-based Mic Off for secure locations.Introducing smarter bot protection in Microsoft Teams meetings
Organizations need confidence that the right people and tools are participating in their discussions. That's why we're introducing a new Teams admin policy designed to give organizations more visibility and control over external bots in their meetings. This new experience helps organizers identify bots, and adds safeguards before they're admitted, giving organizations greater confidence that only the intended participants and tools will be present.Turn conversations into code with GitHub Copilot in Microsoft Teams
Coding where context lives and collaboration happens The best prompt may be the conversation your team has already had or is currently having. Until now, using a coding agent often meant paying context and coordination taxes. Developers had to leave the discussion, open another tool, and reconstruct the problem in a lengthy prompt: what happened, what the team decided, which constraints matter, and what needs to be built. With GitHub Copilot in Teams, teams can move directly from conversation to action. @mention GitHub Copilot when the team is ready to act, and it can use the conversation alongside repository context to understand the request, implement the change, and create a pull request for review. This makes working with a coding agent more collaborative and visible. Instead of one developer privately reconstructing the request, teammates can contribute context, correct assumptions, refine the approach in real time, and review the resulting work together. Let’s explore the new GitHub Copilot in Teams experience to see how it can streamline development tasks: If the player doesn’t load, open the video in a new window: Open video GitHub Copilot in Teams is available in Teams channels, group chats, meeting chats, and 1:1 chats. Once the GitHub app is installed and added to the conversation, @-mention GitHub Copilot to bring it into the discussion and start a task. During public preview, users can complete the following scenarios with GitHub Copilot in Teams: Build a feature based on requirements discussed in Teams Implement a fix for a bug Expand test coverage or improve documentation Create and update a pull request No copying the discussion into a CLI. No rewriting it in a desktop app. No asking one developer to translate a team decision into the perfect prompt. GitHub Copilot works where the context already lives, and because that context is shared, working with GitHub Copilot becomes a team activity. Built around the controls teams already use GitHub Copilot in Teams works within existing GitHub permissions and repository policies. Branch protections and required reviews continue to apply, and people remain responsible for deciding what gets merged, ensuring that humans stay in the loop at every step. Availability GitHub Copilot in Teams is now available in Public Preview. To try it, install the GitHub app for Microsoft Teams and check out our documentation to get started! Less context reconstruction. More progress from the conversations already happening.Meeting Recordings in Microsoft Teams are available for M365 subscribers
At Microsoft, we’re always listening to our users — and now, we’re proud to launch a new feature that reflects that commitment: meeting and call recordings. Built to help you capture, store, and share meeting content securely, this capability is now live for all Microsoft 365 Personal, Family, or Premium subscribers in Microsoft Teams. Whether you’re a music teacher saving a piano lesson, a creator recording a podcast interview, or volunteers documenting planning calls, recordings make it easy to revisit and share the moments that move your work and passions forward. And when capturing what matters is this simple, anyone can do more, share more, and bring their ideas to life faster than ever. What's available: On all platforms, M365 Teams users can now: Record meetings and calls with a single click — just select Start recording from the More options (...) menu during any session. Access recordings securely in the cloud for up to 30 days after the meeting ends. Watch and replay recordings directly in Teams from the meeting chat — everyone who joined the meeting can access them there. Download recordings for offline viewing. Learn more: See the Record a Meeting in Teams support article for step‑by‑step guidance and tips. How to Get Started To use recordings: Ensure you have an active Microsoft 365 subscription. Update your Teams app to the latest version. Join a meeting or call and select Start recording from the More options (...) menu. Your recording will be available in the meeting chat for 30 days, ready to view, download, or delete. We Want Your Feedback Your input helps us make Teams better. Here’s how you can share your thoughts: Report bugs or issues using the in-app feedback form—include logs and screenshots for faster investigation. Learn more how to send feedback or suggest a feature in Teams Free Suggest features or vote on ideas at the Microsoft Teams Free Feedback Portal.
