Where is Microsoft Support When you REALLY need them?
Asking legitimately. We have rolled out SfB online only with Polycom VVX phones. Everything was working fine, then one day PSTN calling stopped working. Now no PSTN calls can be connected. We have tried multiple VVX firmware versions. Tested on an Audiocodes phones and get the same result. Tested multiple networks including corporate network and local ISP. From what we can tell they switched the SIP pool on us about a week and a half ago and that's when the issue started. I have a ticket open with Microsoft (really AccountabilIT) since Nov. 25th with ZERO progress other than, "Let's help you collect some logs". I have reported the incident to the SfB Service Health page with only a generic auto reply. Is there some other Emergency number I can call to get some real help on this? What Microsoft doesn't get is that all PSTN calling is affected by this, including 911. To my knowledge nothing has changed on our end, but I would be happy to be proven wrong and just get this fixed. IMO, PSTN calling with Microsoft's cloud only solution is great solution on paper, but the lack of urgency in fixing system-wide issues like this is a deal breaker.
Polycom VVX 411 Host login fail - Common area Phone
Hi all, Few random questions regarding common area phone functionality and Skype. 1. I have a Polycom VVX411 setup as common area phone, auto logging on as a hotdesk account in our SfB on-prem environment. I can sign in as a guest user and all works as expected. Problems with this are (a) the sign out button only seems to show up on the lock screen, is there a way of getting it to be one of the main screen options (b) the latest 5.9.1 firmware doesnt even prompt the user to create a lock code when signing in as guest, so no logout button is available anywhere. 2. When a guest users logs in, the time format in the top right of the screen changes to a full month name, meaning its too long and flashes between parts of the date, i thought this was a common format for the phone, not per user. 3. When i sign in as a guest, it asks if i want to log out the host account, if i say yes, it then prompts for extension for guest user, but then if i press exit, it leaves me in a signed out state. There are two options available for Host / Guest, if i press host, it seems to try and sign back in as a the common area account, but sits on a screen saying discovering skype then times out and fails back to a completely unconfigured state... Are any of the above normal behaviour, if not am i missing some strange config somewhere.