Is there no way to get better support for Azure - esp for SEV A tickets
We have had a sev A ticket open for over 5 days, and are incurring thousands in losses every day, and despite assurances from the Azure Support that it is being solved in hours and then having confirmations that it is solved, the issue is still not solved. I have asked numerous times to get our teams in touch with actual microsoft employees, not front end contractors, who is more like level 1 support, and just running messages between customer and back end team, and really are powerless to handle any suport issues themselves, and they are on complete mercy of "other teams" yet as a customer, apparantly we cant even get on a call with these other teams, and the poor front end contractors are getting the brunt of our pain. Absolutely are in the dark, as to what is actually happening in the back end, other than "trust me bro" we are working on it. No eta, no explanation.. hard to fathom how this can go on like thisApplying DevOps Principles on Lean Infrastructure. Lessons From Scaling to 102K Users.
Hi Azure Community, I'm a Microsoft Certified DevOps Engineer, and I want to share an unusual journey. I have been applying DevOps principles on traditional VPS infrastructure to scale to 102,000 users with 99.2% uptime. Why am I posting this in an Azure community? Because I'm planning migration to Azure in 2026, and I want to understand: What mistakes am I already making that will bite me during migration? THE CURRENT SETUP Platform: Social commerce (West Africa) Users: 102,000 active Monthly events: 2 million Uptime: 99.2% Infrastructure: Single VPS Stack: PHP/Laravel, MySQL, Redis Yes - one VPS. No cloud. No Kubernetes. No microservices. WHY I HAVEN'T USED AZURE YET Honest answer: Budget constraints in emerging market startup ecosystem. At our current scale, fully managed Azure services would significantly increase monthly burn before product-market expansion. The funding we raised needs to last through growth milestones. The trade: I manually optimize what Azure would auto-scale. I debug what Application Insights would catch. I do by hand what Azure Functions would automate. DEVOPS PRACTICES THAT KEPT US RUNNING Even on single-server infrastructure, core DevOps principles still apply: CI/CD Pipeline (GitHub Actions) • 3-5 deployments weekly • Zero-downtime deploys • Automated rollback on health check failures • Feature flags for gradual rollouts Monitoring & Observability • Custom monitoring (would love Application Insights) • Real-time alerting • Performance tracking and slow query detection • Resource usage monitoring Automation • Automated backups • Automated database optimization • Automated image compression • Automated security updates Infrastructure as Code • Configs in Git • Deployment scripts • Environment variables • Documented procedures Testing & Quality • Automated test suite • Pre-deployment health checks • Staging environment • Post-deployment verification KEY OPTIMIZATIONS Async Job Processing • Upload endpoint: 8 seconds → 340ms • 4x capacity increase Database Optimization • Feed loading: 6.4 seconds → 280ms • Strategic caching • Batch processing Image Compression • 3-8MB → 180KB (94% reduction) • Critical for mobile users Caching Strategy • Redis for hot data • Query result caching • Smart invalidation Progressive Enhancement • Server-rendered pages • 2-3 second loads on 4G WHAT I'M WORRIED ABOUT FOR AZURE MIGRATION This is where I need your help: Architecture Decisions • App Service vs Functions + managed services? • MySQL vs Azure SQL? • When does cost/benefit flip for managed services? Cost Management • How do startups manage Azure costs during growth? • Reserved instances vs pay-as-you-go? • Which Azure services are worth the premium? Migration Strategy • Lift-and-shift first, or re-architect immediately? • Zero-downtime migration with 102K active users? • Validation approach before full cutover? Monitoring & DevOps • Application Insights - worth it from day one? • Azure DevOps vs GitHub Actions for Azure deployments? • Operational burden reduction with managed services? Development Workflow • Local development against Azure services? • Cost-effective staging environments? • Testing Azure features without constant bills? MY PLANNED MIGRATION PATH Phase 1: Hybrid (Q1 2026) • Azure CDN for static assets • Azure Blob Storage for images • Application Insights trial • Keep compute on VPS Phase 2: Compute Migration (Q2 2026) • App Service for API • Azure Database for MySQL • Azure Cache for Redis • VPS for background jobs Phase 3: Full Azure (Q3 2026) • Azure Functions for processing • Full managed services • Retire VPS QUESTIONS FOR THIS COMMUNITY Question 1: Am I making migration harder by waiting? Should I have started with Azure at higher cost to avoid technical debt? Question 2: What will break when I migrate? What works on VPS but fails in cloud? What assumptions won't hold? Question 3: How do I validate before cutting over? Parallel infrastructure? Gradual traffic shift? Safe patterns? Question 4: Cost optimization from day one? What to optimize immediately vs later? Common cost mistakes? Question 5: DevOps practices that transfer? What stays the same? What needs rethinking for cloud-native? THE BIGGER QUESTION Have you migrated from self-hosted to Azure? What surprised you? I know my setup isn't best practice by Azure standards. But it's working, and I've learned optimization, monitoring, and DevOps fundamentals in practice. Will those lessons transfer? Or am I building habits that cloud will expose as problematic? Looking forward to insights from folks who've made similar migrations. --- About the Author: Microsoft Certified DevOps Engineer and Azure Developer. CTO at social commerce platform scaling in West Africa. Preparing for phased Azure migration in 2026. P.S. I got the Azure certifications to prepare for this migration. Now I need real-world wisdom from people who've actually done it!Burst / B series VMs
Hi everyone, in Cost Management reports I see a line item called “Windows Server Burst” associated with B-Series VMs. I’ve been trying to understand this for a while, but I haven’t been able to find any official Microsoft documentation that clearly explains what this charge covers. My assumption is that it refers to the Windows Server license cost for burstable VMs, and not an additional variable charge when the CPU actually goes into burst mode but I’d like to confirm. Has anyone found an official Microsoft reference or can provide clarification? Thanks a lot!
Scaling Smart with Azure: Architecture That Works
Hi Tech Community! I’m Zainab, currently based in Abu Dhabi and serving as Vice President of Finance & HR at Hoddz Trends LLC a global tech solutions company headquartered in Arkansas, USA. While I lead on strategy, people, and financials, I also roll up my sleeves when it comes to tech innovation. In this discussion, I want to explore the real-world challenges of scaling systems with Microsoft Azure. From choosing the right architecture to optimizing performance and cost, I’ll be sharing insights drawn from experience and I’d love to hear yours too. Whether you're building from scratch, migrating legacy systems, or refining deployments, let’s talk about what actually works.Exploring Azure OpenAI Assistants and Azure AI Agent Services: Benefits and Opportunities
In the rapidly evolving landscape of artificial intelligence, businesses are increasingly turning to cloud-based solutions to harness the power of AI. Microsoft Azure offers two prominent services in this domain: Azure OpenAI Assistants and Azure AI Agent Services. While both services aim to enhance user experiences and streamline operations, they cater to different needs and use cases. This blog post will delve into the details of each service, their benefits, and the opportunities they present for businesses. Understanding Azure OpenAI Assistants What Are Azure OpenAI Assistants? Azure OpenAI Assistants are designed to leverage the capabilities of OpenAI's models, such as GPT-3 and its successors. These assistants are tailored for applications that require advanced natural language processing (NLP) and understanding, making them ideal for conversational agents, chatbots, and other interactive applications. Key Features Pre-trained Models: Azure OpenAI Assistants utilize pre-trained models from OpenAI, which means they come with a wealth of knowledge and language understanding out of the box. This reduces the time and effort required for training models from scratch. Customizability: While the models are pre-trained, developers can fine-tune them to meet specific business needs. This allows for the creation of personalized experiences that resonate with users. Integration with Azure Ecosystem: Azure OpenAI Assistants seamlessly integrate with other Azure services, such as Azure Functions, Azure Logic Apps, and Azure Cognitive Services. This enables businesses to build comprehensive solutions that leverage multiple Azure capabilities. Benefits of Azure OpenAI Assistants Enhanced User Experience: By utilizing advanced NLP capabilities, Azure OpenAI Assistants can provide more natural and engaging interactions. This leads to improved customer satisfaction and loyalty. Rapid Deployment: The availability of pre-trained models allows businesses to deploy AI solutions quickly. This is particularly beneficial for organizations looking to implement AI without extensive development time. Scalability: Azure's cloud infrastructure ensures that applications built with OpenAI Assistants can scale to meet growing user demands without compromising performance. Understanding Azure AI Agent Services What Are Azure AI Agent Services? Azure AI Agent Services provide a more flexible framework for building AI-driven applications. Unlike Azure OpenAI Assistants, which are limited to OpenAI models, Azure AI Agent Services allow developers to utilize a variety of AI models, including those from other providers or custom-built models. Key Features Model Agnosticism: Developers can choose from a wide range of AI models, enabling them to select the best fit for their specific use case. This flexibility encourages innovation and experimentation. Custom Agent Development: Azure AI Agent Services support the creation of custom agents that can perform a variety of tasks, from simple queries to complex decision-making processes. Integration with Other AI Services: Like OpenAI Assistants, Azure AI Agent Services can integrate with other Azure services, allowing for the creation of sophisticated AI solutions that leverage multiple technologies. Benefits of Azure AI Agent Services Diverse Use Cases: The ability to use any AI model opens a world of possibilities for businesses. Whether it's a specialized model for sentiment analysis or a custom-built model for a niche application, organizations can tailor their solutions to meet specific needs. Enhanced Automation: AI agents can automate repetitive tasks, freeing up human resources for more strategic activities. This leads to increased efficiency and productivity. Cost-Effectiveness: By allowing the use of various models, businesses can choose cost-effective solutions that align with their budget and performance requirements. Opportunities for Businesses Improved Customer Engagement Both Azure OpenAI Assistants and Azure AI Agent Services can significantly enhance customer engagement. By providing personalized and context-aware interactions, businesses can create a more satisfying user experience. For example, a retail company can use an AI assistant to provide tailored product recommendations based on customer preferences and past purchases. Data-Driven Decision Making AI agents can analyze vast amounts of data and provide actionable insights. This capability enables organizations to make informed decisions based on real-time data analysis. For instance, a financial institution can deploy an AI agent to monitor market trends and provide investment recommendations to clients. Streamlined Operations By automating routine tasks, businesses can streamline their operations and reduce operational costs. For example, a customer support team can use AI agents to handle common inquiries, allowing human agents to focus on more complex issues. Innovation and Experimentation The flexibility of Azure AI Agent Services encourages innovation. Developers can experiment with different models and approaches to find the most effective solutions for their specific challenges. This culture of experimentation can lead to breakthroughs in product development and service delivery. Enhanced Analytics and Insights Integrating AI agents with analytics tools can provide businesses with deeper insights into customer behavior and preferences. This data can inform marketing strategies, product development, and customer service improvements. For example, a company can analyze interactions with an AI assistant to identify common customer pain points, allowing them to address these issues proactively. Conclusion In summary, both Azure OpenAI Assistants and Azure AI Agent Services offer unique advantages that can significantly benefit businesses looking to leverage AI technology. Azure OpenAI Assistants provide a robust framework for building conversational agents using advanced OpenAI models, making them ideal for applications that require sophisticated natural language understanding and generation. Their ease of integration, rapid deployment, and enhanced user experience make them a compelling choice for businesses focused on customer engagement. Azure AI Agent Services, on the other hand, offer unparalleled flexibility by allowing developers to utilize a variety of AI models. This model-agnostic approach encourages innovation and experimentation, enabling businesses to tailor solutions to their specific needs. The ability to automate tasks and streamline operations can lead to significant cost savings and increased efficiency. Additional Resources To further explore Azure OpenAI Assistants and Azure AI Agent Services, consider the following resources: Agent Service on Microsoft Learn Docs Watch On-Demand Sessions Streamlining Customer Service with AI-Powered Agents: Building Intelligent Multi-Agent Systems with Azure AI Microsoft learn Develop AI agents on Azure - Training | Microsoft Learn Community and Announcements Tech Community Announcement: Introducing Azure AI Agent Service Bonus Blog Post: Announcing the Public Preview of Azure AI Agent Service AI Agents for Beginners 10 Lesson Course https://aka.ms/ai-agents-beginners
Former Employer Abuse
My former employer, Albert Williams, president of American Security Force Inc., keeps adding my outlook accounts, computers and mobile devices to the company's azure cloud even though I left the company more than a year ago. What can I do to remove myself from his grip? Does Microsoft have a solution against abusive employers?Celebrating One Year of Open at Microsoft
It's funny how time flies. ⌛Guess what? It's been a whole year of diving into the wonders of different open-source tools. It's been one year of working with product teams within Microsoft to showcase open-source tools, platforms and frameworks that merge innovation with collaboration. Surprising, right? Trust me, IT IS!WingetCreate: Keeping WinGet packages up-to-date!
In the ever-evolving landscape of software development, efficiency is key. Windows users have long awaited an experience, where the simplicity of installing, updating, and managing software could be as seamless as executing a single command. Enter Windows Package Manager, or WinGet, a powerful tool that reshapes the way we handle software packages on the Windows platform. WinGet brings the simplicity of Linux package managers to the Windows environment, enabling users to use the command-line for installing their favorite packages.Empowering the AI Generation: Microsoft's Open-Source Initiative
In a world increasingly driven by open collaboration and community-driven innovation, Microsoft has undergone a remarkable transformation. The tech giant is on a mission to provide students, startups, AI developers, and entrepreneurs with the tools and resources they need to build groundbreaking solutions. Embracing open source is at the heart of this journey.
