MS Phone System - SMS texting?
We have a number of field personnel setup with Teams/PSTN calling plans. They assumed that their PSTN number would be able to send/receive SMS text messages to interact with people outside the organization, but this doesn't seem to be the case. (Apparently RingCentral supports this?) We just had one field sales rep complain that their lead had been texting her, but she never received the text messages. Of course we don't want to share personal mobile numbers with business contacts, and having a separate PSTN number and Mobile cell #'s just to support this seems excessive and old school, but maybe that's the only solution. Are there any plans to support this type of functionality? I don't necessarily care whether it's Teams or Skype for Business client based - but the ability to interface Microsoft Phone System PSTN with SMS is what we need. I see some third party products that give you the ability to text from SfB, but they do so by assigning you a dedicated additional telephone number - clearly not the solution that would work for us. Thanks in advance! Bob
