Microsoft 365 E5 configuration grayed out - TrackingID#2607060030007237
Hello Team, We are currently facing an issue while setting up the Microsoft 365 E5 Sandbox through Microsoft 365 Developer Program. Users are only seeing the option to create an Instant Sandbox, which appears to require billing details. However, the Configurable Sandbox option, which does not involve any cost, is currently grayed out and cannot be selected. We tested this with multiple users within our organization, and the same behavior was observed for both users. This issue was not encountered earlier, as users were previously able to view and select both options — Instant Sandbox and Configurable Sandbox — by default. All impacted users are signing in with organizational email accounts associated with valid Visual Studio Dev Essentials, Professional, or Enterprise subscriptions. We also raised a MS Support case regarding this issue. However, we were informed that this falls outside the scope of a break/fix support case and were advised to post the issue in Microsoft 365 Developer Community forum. This is surprising, as the issue appears to be impacting multiple organizational users and may potentially affect many more members. Requesting your support to review this issue on priority and advise on why the Configurable Sandbox option is disabled, along with the recommended resolution or next steps. Previous Microsoft Support Case related to M365 Developer program different issue: 2601080030003703 Thank you.