How to sync sprints between Atlassian Jira and Microsoft Azure DevOps?
Teams involved in a sprint need to be able to exchange information in real time. This will keep all stakeholders and team members in perfect sync. Let’s say the connection is between a team of developers handling work items in Azure DevOps and the IT team using Jira Cloud for service management. To make all updates on one system reflect on the other one, both Jira Cloud and Azure DevOps need to be connected. In the absence of native integration solutions, tools like Exalate can bridge the gap between both platforms. Let me show you how teams can sync sprints between Jira and Azure DevOps. What to consider when syncing sprints between Jira and Azure DevOps? The first thing to bear in mind when syncing Azure DevOps and Jira is security. Considering that both sensitive data will be flowing between the systems, there should be measures to keep the information safe at rest and in transit. Protocols like tokenization, pseudonymization, and firewalls will keep data secure from unauthorized users. Other features like authentication, endpoint detection, and role-based access controls can bolster your security. With security nailed down, pay attention to the flexibility of the integration solution. As the number of tickets increases, the integration should be able to handle the network demands. Due to the dynamic nature of sprints, the tool connecting Jira Cloud and Azure DevOps should also have the scalability to handle an increase in ticket volumes. Another thing to check for is customization. The more sync options and custom connectors available, the broader the application of use cases. How to sync sprints between Jira and Azure DevOps? Assuming you want to sync a Jira sprint with Azure DevOps. Let’s break down what this entails from a technical standpoint. The connection should support data synchronization between standard fields (comments, attachments, etc.) and custom fields. If a sprint gets created in Azure DevOps, it should be automatically replicated on the Jira side with the same information. Issues created in Jira should be channeled to the correct sprint with the iteration path value from Azure DevOps. A custom field named “Team” (Azure DevOps side) should sync to a custom select field called “ADO Team” (Jira side). If any new values are added to the custom field on the Azure DevOps side, these should also be dynamically created on the Jira side. Exalate also supports AI-powered Groovy scripting for setting up syncs between Jira and Azure DevOps. You can use it to set up a two-way integration as well as event triggers for real-time sync and bulk operations. First, install it on both Jira and Azure DevOps. Follow this step-by-step Getting Started guide to connect both of them. This use case can only work with the Exalate Script Mode, which allows you to configure the sync however you want. Open Exalate in your Azure DevOps dashboard, go to the connection you want to edit, and click on the “Edit connection” icon. You have two options: Outgoing sync (on the Azure DevOps side) refers to the data being sent over to Jira. Incoming sync (on the Jira side) refers to the data to be received from Azure DevOps. Here is the code to control what fields and entities go out from Azure DevOps as part of the sprint [Azure DevOps Outgoing sync]: def res = httpClient.get("/<<project_name>>/<<team_name_in_ADO>>/_apis/work/teamsettings/iterations",true) def flag = 0 int i = 0 for (;i<res.value.size(); i++){ if (res.value[i].path == replica.iterationPath){ flag =1 break } } if (flag == 1){ replica.customKeys."sprint_name" = res.value[i].name replica.customKeys."sprint_start" = res.value[i].attributes.startDate replica.customKeys."sprint_end" = res.value[i].attributes.finishDate } The code snippet uses httpClient to fetch the iteration path and uses the flag to assign the name of the sprint (sprint_name), the start date (sprint_start), and the end date (sprint_end). Let’s check out the code to control what’s coming into the Jira Cloud project in the sprint [Jira Cloud Incoming Sync]. def list = httpClient.get("/rest/agile/1.0/board/3/sprint") int flag = 0 for (int i=0; i<list.values.size(); i++){ if (list.values[i].name == replica.customKeys.'sprint_name') flag = 1 } String startDate, endDate; if (flag == 0){ if (replica.customKeys."sprint_start"){ startDate = replica.customKeys."sprint_start".trim() startDate = startDate.replaceAll("Z",".000+05:00").trim(); } if (replica.customKeys."sprint_end"){ endDate = replica.customKeys."sprint_end".trim() endDate = endDate.replaceAll("Z",".000+05:00").trim(); } def res = httpClient.post("/rest/agile/1.0/sprint", "{\"name\": \"${replica.customKeys.'sprint_name'}\", \"startDate\": \"${startDate}\", \"endDate\": \"${endDate}\", \"originBoardId\": boardId}") } def res = httpClient.get("/rest/agile/1.0/board/"Board id"/sprint") for (int i=0; i<res.values.size(); i++){ if (res.values[i].name == replica.customKeys.'sprint_name') issue.customFields.Sprint.value = res.values[i].id } Similar to the Azure DevOps incoming sync snippet, this code fragment fetches the sprint startDate and endDate as customKeys. The httpClient uses POST and GET methods to point to the path or the board containing the sprint name. Congratulations! You have successfully synced your Jira sprint with Azure DevOps. Triggers for the Sync Azure DevOps users can use the Work Item Query Language to configure triggers in Exalate. [Work Item Type] = 'Task' AND System.TeamProject = 'SprintMarch' This triggers the synchronization of any work item (task) in the project named “SprintMarch”. On Jira Cloud, triggers are available via Jira Query Language. project = SprintMarch AND labels = sprint This trigger starts the synchronization if any issue in the project “SprintMarch” has been updated with the label “sprint”. If you still have questions or want to see how Exalate is tailored to your specific use case, discuss your use case with us.Jira Service Management and Azure DevOps Integration: Optimize ITSM and Development Workflows
This article dives into how integrating Jira Service Management (JSM) with Azure DevOps can improve ITSM and development workflows. Let’s face it, businesses can no longer ignore the friction that comes from siloed support and dev teams. Integration, when done right, brings real-time updates, better visibility, and a smoother customer experience. For such integrations, you need tools that help you connect these multiple platforms together. Integration isn’t about one side changing its behavior to meet the needs of the other. It’s about combining strengths, working together, and reducing waste of time and resources on both sides. Exalate connects teams within and across companies by providing a scalable, reliable, and AI-assisted integration solution, eliminating the need to switch between multiple ITSM systems. How does Exalate work? Exalate works as a dedicated app on each system you want to integrate. Each tool admin stays in control. You decide what goes out and what comes in. Exalate is a script-based integration solution. It’s Groovy-based scripting engine allows the flexibility to implement deep integration between Jira and Azure DevOps. Got an edge case that doesn’t quite fit in the standard mold? Bring it on. It’s also available for other systems like Salesforce, ServiceNow, Freshdesk, Zendesk, and more. To make scripting faster (and more approachable), it also provides AI Assist. You describe your sync logic in plain language, and it turns it into dynamic sync rules, right inside the Exalate admin console. Replica and Triggers Exalate allows you to define sync rules that hold what data gets shared and how it maps across systems. Sync rules have a replica. A replica is a copy of an issue/work item that holds the data you want to share. Each integrating side has incoming and outgoing sync rules. In Jira, the outgoing sync will define what information should be transferred to Azure DevOps, and the incoming sync will decide how you map the information coming from Azure DevOps. Triggers kick off syncs automatically, based on conditions written in native query languages like JQL (Jira Query Language) or WIQL (Work Item Query Language). Some common use cases that you can implement. First Use Case: Support Escalation to Dev When a customer raises a ticket in JSM, some of those need to be escalated to the dev team in Azure DevOps, either as Bugs or Features. Map request types from JSM to work item types in Azure DevOps e.g., ‘Report a bug’ → Bug | ‘Suggest a feature’ → Feature Sync status and priority between both platforms. This ensures both teams stay aligned as tickets progress Triggers Used When the project name is SUPP and the request type is a bug or feature, send the ticket over to Azure DevOps. Second Use Case: Product Support Flow The product team creates epics and user stories in Azure DevOps. These entities on the project board are unidirectionally synced to Jira Cloud as epics and stories. The relation hierarchy between Azure DevOps and Jira is maintained. For instance, ‘Relations’ in Azure DevOps are mapped as ‘Issue links’ in Jira. Statuses are synced between Jira Cloud and Azure DevOps to reflect accurate progress. Integrate Azure DevOps and Jira: Get Started Integrating Jira and Azure DevOps is not only a tech decision, it’s a business strategy. With Exalate, you can tailor the integration to your workflow, your logic, and your comfort level. Got a unique use case? Think Exalate might be the answer to your scattered support processes and manual ticket escalations? Drop a comment below, or if you’d rather chat one-on-one, book a call with us. Let’s make your integration work for you, not the other way around.