Android Fully managed enrollment
Hi, i am trying to enrol Android devices as Enterprise Corporate owned fully managed. I have successfully managed this using the Samsung A10, A32 and A33 devices but some users in the field using these same devices are having issues. They can go through the steps below on their device Reset phone to factory default. Tap 5 or more times on the white area of the welcome \ getting started screen It will ask you to scan a QR code - scan the correct one Connect to WIFI network - make sure it’s a good Wi-Fi signal and no captive portal or login screen. Agree that it’s a managed device \ belongs to your organization. Setup your phone - choose continue Agree that the device isn't private. Phone Checks for updates and carries on with setup Welcome to chrome: choose use without account Asks you to login to work m365 account - with MFA At this point it says logged in successfully but then takes them to a screen which says "Cant setup device" and gives them three options: Sign in - you just end up in a loop between steps 10 & 11 above Help & feedback - which doesn't help Factory reset - which again just loops between steps 1 - 11. I've checked the devices are on the latest Android and One UI they support and cant find any differences. Anything else i can look at, any useful logs in intune which might give me a clue as to what's going wrong?