AI Didn’t Break Your Production — Your Architecture Did
Most AI systems don’t fail in the lab. They fail the moment production touches them. I’m Hazem Ali — Microsoft AI MVP, Principal AI & ML Engineer / Architect, and Founder & CEO of Skytells. With a strong foundation in AI and deep learning from low-level fundamentals to production-scale, backed by rigorous cybersecurity and software engineering expertise, I design and deliver enterprise AI systems end-to-end. I often speak about what happens after the pilot goes live: real users arrive, data drifts, security constraints tighten, and incidents force your architecture to prove it can survive. My focus is building production AI with a security-first mindset: identity boundaries, enforceable governance, incident-ready operations, and reliability at scale. My mission is simple: Architect and engineer secure AI systems that operate safely, predictably, and at scale in production. And here’s the hard truth: AI initiatives rarely fail because the model is weak. They fail because the surrounding architecture was never engineered for production reality. - Hazem Ali You see this clearly when teams bolt AI onto an existing platform. In Azure-based environments, the foundation can be solid—identity, networking, governance, logging, policy enforcement, and scale primitives. But that doesn’t make the AI layer production-grade by default. It becomes production-grade only when the AI runtime is engineered like a first-class subsystem with explicit boundaries, control points, and designed failure behavior. A quick moment from the field I still remember one rollout that looked perfect on paper. Latency was fine. Error rate was low. Dashboards were green. Everyone was relaxed. Then a single workflow started creating the wrong tickets, not failing or crashing. It was confidently doing the wrong thing at scale. It took hours before anyone noticed, because nothing was broken in the traditional sense. When we finally traced it, the model was not the root cause. The system had no real gates, no replayable trail, and tool execution was too permissive. The architecture made it easy for a small mistake to become a widespread mess. That is the gap I’m talking about in this article. Production Failure Taxonomy This is the part most teams skip because it is not exciting, and it is not easy to measure in a demo. When AI fails in production, the postmortem rarely says the model was bad. It almost always points to missing boundaries, over-privileged execution, or decisions nobody can trace. So if your AI can take actions, you are no longer shipping a chat feature. You are operating a runtime that can change state across real systems, that means reliability is not just uptime. It is the ability to limit blast radius, reproduce decisions, and stop or degrade safely when uncertainty or risk spikes. You can usually tell early whether an AI initiative will survive production. Not because the model is weak, but because the failure mode is already baked into the architecture. Here are the ones I see most often. 1. Healthy systems that are confidently wrong Uptime looks perfect. Latency is fine. And the output is wrong. This is dangerous because nothing alerts until real damage shows up. 2. The agent ends up with more authority than the user The user asks a question. The agent has tools and credentials. Now it can do things the user never should have been able to do in that moment. 3. Each action is allowed, but the chain is not Read data, create ticket, send message. All approved individually. Put together, it becomes a capability nobody reviewed. 4. Retrieval becomes the attack path Most teams worry about prompt injection. Fair. But a poisoned or stale retrieval layer can be worse, because it feeds the model the wrong truth. 5. Tool calls turn mistakes into incidents The moment AI can change state—config, permissions, emails, payments, or data—a mistake is no longer a bad answer. It is an incident. 6. Retries duplicate side effects Timeouts happen. Retries happen. If your tool calls are not safe to repeat, you will create duplicate tickets, refunds, emails, or deletes. Next, let’s talk about what changes when you inject probabilistic behavior into a deterministic platform. In the Field: Building and Sharing Real-World AI In December 2025, I had the chance to speak and engage with builders across multiple AI and technology events, sharing what I consider the most valuable part of the journey: the engineering details that show up when AI meets production reality. This photo captures one of those moments: real conversations with engineers, architects, and decision-makers about what it truly takes to ship production-grade AI. During my session, Designing Scalable and Secure Architecture at the Enterprise Scale I walked through the ideas in this article live on stage then went deeper into the engineering reality behind them: from zero-trust boundaries and runtime policy enforcement to observability, traceability, and safe failure design, The goal wasn’t to talk about “AI capability,” but to show how to build AI systems that operate safely and predictably at scale in production. Deterministic platforms, probabilistic behavior Most production platforms are built for deterministic behavior: defined contracts, predictable services, stable outputs. AI changes the physics. You introduce probabilistic behavior into deterministic pipelines and your failure modes multiply. An AI system can be confidently wrong while still looking “healthy” through basic uptime dashboards. That’s why reliability in production AI is rarely about “better prompts” or “higher model accuracy.” It’s about engineering the right control points: identity boundaries, governance enforcement, behavioral observability, and safe degradation. In other words: the model is only one component. The system is the product. Production AI Control Plane Here’s the thing. Once you inject probabilistic behavior into a deterministic platform, you need more than prompts and endpoints. You need a control plane. Not a fancy framework. Just a clear place in the runtime where decisions get bounded, actions get authorized, and behavior becomes explainable when something goes wrong. This is the simplest shape I have seen work in real enterprise systems. The control plane components Orchestrator Owns the workflow. Decides what happens next, and when the system should stop. Retrieval Brings in context, but only from sources you trust and can explain later. Prompt assembly Builds the final input to the model, including constraints, policy signals, and tool schemas. Model call Generates the plan or the response. It should never be trusted to execute directly. Policy Enforcement Point The gate before any high impact step. It answers: is this allowed, under these conditions, with these constraints. Tool Gateway The firewall for actions. Scopes every operation, validates inputs, rate-limits, and blocks unsafe calls. Audit log and trace store A replayable chain for every request. If you cannot replay it, you cannot debug it. Risk engine Detects prompt injection signals, anomalous sessions, uncertainty spikes, and switches the runtime into safer modes. Approval flow For the few actions that should never be automatic. It is the line between assistance and damage. If you take one idea from this section, let it be this. The model is not where you enforce safety. Safety lives in the control plane. Next, let’s talk about the most common mistake teams make right after they build the happy-path pipeline. Treating AI like a feature. The common architectural trap: treating AI like a feature Many teams ship AI like a feature: prompt → model → response. That structure demos well. In production, it collapses the moment AI output influences anything stateful tickets, approvals, customer messaging, remediation actions, or security decisions. At that point, you’re not “adding AI.” You’re operating a semi-autonomous runtime. The engineering questions become non-negotiable: Can we explain why the system responded this way? Can we bound what it’s allowed to do? Can we contain impact when it’s wrong? Can we recover without human panic? If those answers aren’t designed into the architecture, production becomes a roulette wheel. Governance is not a document It’s a runtime enforcement capability Most governance programs fail because they’re implemented as late-stage checklists. In production, governance must live inside the execution path as an enforceable mechanism, A Policy Enforcement Point (PEP) that evaluates every high-impact step before it happens. At the moment of execution, your runtime must answer a strict chain of authorization questions: 1. What tools is this agent attempting to call? Every tool invocation is a privilege boundary. Your runtime must identify the tool, the operation, and the intended side effect (read vs write, safe vs state-changing). 2. Does the tool have the right permissions to run for this agent? Even before user context, the tool itself must be runnable by the agent’s workload identity (service principal / managed identity / workload credentials). If the agent identity can’t execute the tool, the call is denied period. 3. If the tool can run, is the agent permitted to use it for this user? This is the missing piece in most systems: delegation. The agent might be able to run the tool in general, but not on behalf of this user, in this tenant, in this environment, for this task category. This is where you enforce: user role / entitlement tenant boundaries environment (prod vs staging) session risk level (normal vs suspicious) 4. If yes, which tasks/operations are permitted? Tools are too broad. Permissions must be operation-scoped. Not “Jira tool allowed.” But “Jira: create ticket only, no delete, no project-admin actions.” Not “Database tool allowed.” But “DB: read-only, specific schema, specific columns, row-level filters.” This is ABAC/RBAC + capability-based execution. 5. What data scope is allowed? Even a permitted tool operation must be constrained by data classification and scope: public vs internal vs confidential vs PII row/column filters time-bounded access purpose limitation (“only for incident triage”) If the system can’t express data scope at runtime, it can’t claim governance. 6. What operations require human approval? Some actions are inherently high risk: payments/refunds changing production configs emailing customers deleting data executing scripts The policy should return “REQUIRE_APPROVAL” with clear obligations (what must be reviewed, what evidence is required, who can approve). 7. What actions are forbidden under certain risk conditions? Risk-aware policy is the difference between governance and theater. Examples: If prompt injection signals are high → disable tool execution If session is anomalous → downgrade to read-only mode If data is PII + user not entitled → deny and redact If environment is prod + request is destructive → block regardless of model confidence The key engineering takeaway Governance works only when it’s enforceable, runtime-evaluated, and capability-scoped: Agent identity answers: “Can it run at all?” Delegation answers: “Can it run for this user?” Capabilities answer: “Which operations exactly?” Data scope answers: “How much and what kind of data?” Risk gates + approvals answer: “When must it stop or escalate?” If policy can’t be enforced at runtime, it isn’t governance. It’s optimism. Safe Execution Patterns Policy answers whether something is allowed. Safe execution answers what happens when things get messy. Because they will, Models time out, Retries happen, Inputs are adversarial. People ask for the wrong thing. Agents misunderstand. And when tools can change state, small mistakes turn into real incidents. These patterns are what keep the system stable when the world is not. 👈 Two-phase execution Do not execute directly from a model output. First phase: propose a plan and a dry-run summary of what will change. Second phase: execute only after policy gates pass, and approval is collected if required. Idempotency for every write If a tool call can create, refund, email, delete, or deploy, it must be safe to retry. Every write gets an idempotency key, and the gateway rejects duplicates. This one change prevents a huge class of production pain. Default to read-only when risk rises When injection signals spike, when the session looks anomalous, when retrieval looks suspicious, the system should not keep acting. It should downgrade. Retrieve, explain, and ask. No tool execution. Scope permissions to operations, not tools Tools are too broad. Do not allow Jira. Allow create ticket in these projects, with these fields. Do not allow database access. Allow read-only on this schema, with row and column filters. Rate limits and blast radius caps Agents should have a hard ceiling. Max tool calls per request. Max writes per session. Max affected entities. If the cap is hit, stop and escalate. A kill switch that actually works You need a way to disable tool execution across the fleet in one move. When an incident happens, you do not want to redeploy code. You want to stop the bleeding. If you build these in early, you stop relying on luck. You make failure boring, contained, and recoverable. Think for scale, in the Era of AI for AI I want to zoom out for a second, because this is the shift most teams still design around. We are not just adding AI to a product. We are entering a phase where parts of the system can maintain and improve themselves. Not in a magical way. In a practical, engineering way. A self-improving system is one that can watch what is happening in production, spot a class of problems, propose changes, test them, and ship them safely, while leaving a clear trail behind it. It can improve code paths, adjust prompts, refine retrieval rules, update tests, and tighten policies. Over time, the system becomes less dependent on hero debugging at 2 a.m. What makes this real is the loop, not the model. Signals come in from logs, traces, incidents, drift metrics, and quality checks. The system turns those signals into a scoped plan. Then it passes through gates: policy and permissions, safe scope, testing, and controlled rollout. If something looks wrong, it stops, downgrades to read-only, or asks for approval. This is why scale changes. In the old world, scale meant more users and more traffic. In the AI for AI world, scale also means more autonomy. One request can trigger many tool calls. One workflow can spawn sub-agents. One bad signal can cause retries and cascades. So the question is not only can your system handle load. The question is can your system handle multiplication without losing control. If you want self-improving behavior, you need three things to be true: The system is allowed to change only what it can prove is safe to change. Every change is testable and reversible. Every action is traceable, so you can replay why it happened. When those conditions exist, self-improvement becomes an advantage. When they do not, self-improvement becomes automated risk. And this leads straight into governance, because in this era governance is not a document. It is the gate that decides what the system is allowed to improve, and under which conditions. Observability: uptime isn’t enough — you need traceability and causality Traditional observability answers: Is the service up. Is it fast. Is it erroring. That is table stakes. Production AI needs a deeper truth: why did it do that. Because the system can look perfectly healthy while still making the wrong decision. Latency is fine. Error rate is fine. Dashboards are green. And the output is still harmful. To debug that kind of failure, you need causality you can replay and audit: Input → context retrieval → prompt assembly → model response → tool invocation → final outcome Without this chain, incident response becomes guesswork. People argue about prompts, blame the model, and ship small patches that do not address the real cause. Then the same issue comes back under a different prompt, a different document, or a slightly different user context. The practical goal is simple. Every high-impact action should have a story you can reconstruct later. What did the system see. What did it pull. What did it decide. What did it touch. And which policy allowed it. When you have that, you stop chasing symptoms. You can fix the actual failure point, and you can detect drift before users do. RAG Governance and Data Provenance Most teams treat retrieval as a quality feature. In production, retrieval is a security boundary. Because the moment a document enters the context window, it becomes part of the system’s brain for that request. If retrieval pulls the wrong thing, the model can behave perfectly and still lead you to a bad outcome. I learned this the hard way, I have seen systems where the model was not the problem at all. The problem was a single stale runbook that looked official, ranked high, and quietly took over the decision. Everything downstream was clean. The agent followed instructions, called the right tools, and still caused damage because the truth it was given was wrong. I keep repeating one line in reviews, and I mean it every time: Retrieval is where truth enters the system. If you do not control that, you are not governing anything. - Hazem Ali So what makes retrieval safe enough for enterprise use? Provenance on every chunk Every retrieved snippet needs a label you can defend later: source, owner, timestamp, and classification. If you cannot answer where it came from, you cannot trust it for actions. Staleness budgets Old truth is a real risk. A runbook from last quarter can be more dangerous than no runbook at all. If content is older than a threshold, the system should say it is old, and either confirm or downgrade to read-only. No silent reliance. Allowlisted sources per task Not all sources are valid for all jobs. Incident response might allow internal runbooks. Customer messaging might require approved templates only. Make this explicit. Retrieval should not behave like a free-for-all search engine. Scope and redaction before the model sees it Row and column limits, PII filtering, secret stripping, tenant boundaries. Do it before prompt assembly, not after the model has already seen the data. Citation requirement for high-impact steps If the system is about to take a high-impact action, it should be able to point to the sources that justified it. If it cannot, it should stop and ask. That one rule prevents a lot of confident nonsense. Monitor retrieval like a production dependency Track which sources are being used, which ones cause incidents, and where drift is coming from. Retrieval quality is not static. Content changes. Permissions change. Rankings shift. Behavior follows. When you treat retrieval as governance, the system stops absorbing random truth. It consumes controlled truth, with ownership, freshness, and scope. That is what production needs. Security: API keys aren’t a strategy when agents can act The highest-impact AI incidents are usually not model hacks. They are architectural failures: over-privileged identities, blurred trust boundaries, unbounded tool access, and unsafe retrieval paths. Once an agent can call tools that mutate state, treat it like a privileged service, not a chatbot. Least privilege by default Explicit authorization boundaries Auditable actions Containment-first design Clear separation between user intent and system authority This is how you prevent a prompt injection from turning into a system-level breach. If you want the deeper blueprint and the concrete patterns for securing agents in practice, I wrote a full breakdown here: Zero-Trust Agent Architecture: How to Actually Secure Your Agents What “production-ready AI” actually means Production-ready AI is not defined by a benchmark score. It’s defined by survivability under uncertainty. A production-grade AI system can: Explain itself with traceability. Enforce policy at runtime. Contain blast radius when wrong. Degrade safely under uncertainty. Recover with clear operational playbooks. If your system can’t answer “how does it fail?” you don’t have production AI yet.. You have a prototype with unmanaged risk. How Azure helps you engineer production-grade AI Azure doesn’t “solve” production-ready AI by itself, it gives you the primitives to engineer it correctly. The difference between a prototype and a survivable system is whether you translate those primitives into runtime control points: identity, policy enforcement, telemetry, and containment. 1. Identity-first execution (kill credential sprawl, shrink blast radius) A production AI runtime should not run on shared API keys or long-lived secrets. In Azure environments, the most important mindset shift is: every agent/workflow must have an identity and that identity must be scoped. Guidance Give each agent/orchestrator a dedicated identity (least privilege by default). Separate identities by environment (prod vs staging) and by capability (read vs write). Treat tool invocation as a privileged service call, never “just a function.” Why this matters If an agent is compromised (or tricked via prompt injection), identity boundaries decide whether it can read one table or take down a whole environment. 2. Policy as enforcement (move governance into the execution path) Your article’s core idea governance is runtime enforcement maps perfectly to Azure’s broader governance philosophy: policies must be enforceable, not advisory. Guidance Create an explicit Policy Enforcement Point (PEP) in your agent runtime. Make the PEP decision mandatory before executing any tool call or data access. Use “allow + obligations” patterns: allow only with constraints (redaction, read-only mode, rate limits, approval gates, extra logging). Why this matters Governance fails when it’s a document. It works when it’s compiled into runtime decisions. 3. Observability that explains behavior Azure’s telemetry stack is valuable because it’s designed for distributed systems: correlation, tracing, and unified logs. Production AI needs the same plus decision traceability. Guidance Emit a trace for every request across: retrieval → prompt assembly → model call → tool calls → outcome. Log policy decisions (allow/deny/require approval) with policy version + obligations applied. Capture “why” signals: risk score, classifier outputs, injection signals, uncertainty indicators. Why this matters When incidents happen, you don’t just debug latency — you debug behavior. Without causality, you can’t root-cause drift or containment failures. 4. Zero-trust boundaries for tools and data Azure environments tend to be strong at network segmentation and access control. That foundation is exactly what AI systems need because AI introduces adversarial inputs by default. Guidance Put a Tool Gateway in front of tools (Jira, email, payments, infra) and enforce scopes there. Restrict data access by classification (PII/secret zones) and enforce row/column constraints. Degrade safely: if risk is high, drop to read-only, disable tools, or require approval. Why this matters Prompt injection doesn’t become catastrophic when your system has hard boundaries and graceful failure modes. 5. Practical “production-ready” checklist (Azure-aligned, engineering-first) If you want a concrete way to apply this: Identity: every runtime has a scoped identity; no shared secrets PEP: every tool/data action is gated by policy, with obligations Traceability: full chain captured and correlated end-to-end Containment: safe degradation + approval gates for high-risk actions Auditability: policy versions and decision logs are immutable and replayable Environment separation: prod ≠ staging identities, tools, and permissions Outcome This is how you turn “we integrated AI” into “we operate AI safely at scale.” Operating Production AI A lot of teams build the architecture and still struggle, because production is not a diagram. It is a living system. So here is the operating model I look for when I want to trust an AI runtime in production. The few SLOs that actually matter Trace completeness For high-impact requests, can we reconstruct the full chain every time, without missing steps. Policy coverage What percentage of tool calls and sensitive reads pass through the policy gate, with a recorded decision. Action correctness Not model accuracy. Real-world correctness. Did the system take the right action, on the right target, with the right scope. Time to contain When something goes wrong, how fast can we stop tool execution, downgrade to read-only, or isolate a capability. Drift detection time How quickly do we notice behavioral drift before users do. The runbooks you must have If you operate agents, you need simple playbooks for predictable bad days: Injection spike → safe mode, block tool execution, force approvals Retrieval poisoning suspicion → restrict sources, raise freshness requirements, require citations Retry storm → enforce idempotency, rate limits, and circuit breakers Tool gateway instability → fail closed for writes, degrade safely for reads Model outage → fall back to deterministic paths, templates, or human escalation Clear ownership Someone has to own the runtime, not just the prompts. Platform owns the gates, tool gateway, audit, and tracing Product owns workflows and user-facing behavior Security owns policy rules, high-risk approvals, and incident procedures When these pieces are real, production becomes manageable. When they are not, you rely on luck and hero debugging. The 60-second production readiness checklist If you want a fast sanity check, here it is. Every agent has an identity, scoped per environment No shared API keys for privileged actions Every tool call goes through a policy gate with a logged decision Permissions are scoped to operations, not whole tools Writes are idempotent, retries cannot duplicate side effects Tool gateway validates inputs, scopes data, and rate-limits actions There is a safe mode that disables tools under risk There is a kill switch that stops tool execution across the fleet Retrieval is allowlisted, provenance-tagged, and freshness-aware High-impact actions require citations or they stop and ask Audit logs are immutable enough to trust later Traces are replayable end-to-end for any incident If most of these are missing, you do not have production AI yet. You have a prototype with unmanaged risk. A quick note In Azure-based enterprises, you already have strong primitives that mirror the mindset production AI requires: identity-first access control (Microsoft Entra ID), secure workload authentication patterns (managed identities), and deep telemetry foundations (Azure Monitor / Application Insights). The key is translating that discipline into the AI runtime so governance, identity, and observability aren’t external add-ons, but part of how AI executes and acts. Closing Models will keep evolving. Tooling will keep improving. But enterprise AI success still comes down to systems engineering. If you’re building production AI today, what has been the hardest part in your environment: governance, observability, security boundaries, or operational reliability? If you’re dealing with deep technical challenges around production AI, agent security, RAG governance, or operational reliability, feel free to connect with me on LinkedIn. I’m open to technical discussions and architecture reviews. Thanks for reading. — Hazem AliAzure Policies for Automating Azure Governance - Automating Policies
In the earlier post, I covered issues and concerns organizations may face and how many built in Azure policies can address these problems. Now we are going to take it a step further and discuss how to enforce policies and automate their creationModel Mondays S2E12: Models & Observability
1. Weekly Highlights This week’s top news in the Azure AI ecosystem included: GPT Real Time (GA): Azure AI Foundry now offers GPT Real Time (GA)—lifelike voices, improved instruction following, audio fidelity, and function calling, with support for image context and lower pricing. Read the announcement and check out the model card for more details. Azure AI Translator API (Public Preview): Choose between fast Neural Machine Translation (NMT) or nuanced LLM-powered translations, with real-time flexibility for multilingual workflows. Read the announcement then check out the Azure AI Translator documentation for more details. Azure AI Foundry Agents Learning Plan: Build agents with autonomous goal pursuit, memory, collaboration, and deep fine-tuning (SFT, RFT, DPO) - on Azure AI Foundry. Read the announcement what Agentic AI involves - then follow this comprehensive learning plan with step-by-step guidance. CalcLM Agent Grid (Azure AI Foundry Labs): Project CalcLM: Agent Grid is a prototype and open-source experiment that illustrates how agents might live in a grid-like surface (like Excel). It's formula-first and lightweight - defining agentic workflows like calculations. Try the prototype and visit Foundry Labs to learn more. Agent Factory Blog: Observability in Agentic AI: Agentic AI tools and workflows are gaining rapid adoption in the enterprise. But delivering safe, reliable and performant agents requires foundation support for Observability. Read the 6-part Agent Factory series and check out the Top 5 agent observability best practices for reliable AI blog post for more details. 2. Spotlight On: Observability in Azure AI Foundry This week’s spotlight featured a deep dive and demo by Han Che (Senior PM, Core AI/ Microsoft ), showing observability end-to-end for agent workflows. Why Observability? Ensures AI quality, performance, and safety throughout the development lifecycle. Enables monitoring, root cause analysis, optimization, and governance for agents and models. Key Features & Demos: Development Lifecycle: Leaderboard: Pick the best model for your agent with real-time evaluation. Playground: Chat and prototype agents, view instant quality and safety metrics. Evaluators: Assess quality, risk, safety, intent resolution, tool accuracy, code vulnerability, and custom metrics. Governance: Integrate with partners like Cradle AI and SideDot for policy mapping and evidence archiving. Red Teaming Agent: Automatically test for vulnerabilities and unsafe behavior. CI/CD Integration: Automate evaluation in GitHub Actions and Azure DevOps pipelines. Azure DevOps GitHub Actions Monitoring Dashboard: Resource usage, application analytics, input/output tokens, request latency, cost breakdown, and evaluation scores. Azure Cost Management SDKs & Local Evaluation: Run evaluations locally or in the cloud with the Azure AI Evaluation SDK. Demo Highlights: Chat with a travel planning agent, view run metrics and tool usage. Drill into run details, debugging, and real-time safety/quality scores. Configure and run large-scale agent evaluations in CI/CD pipelines. Compare agents, review statistical analysis, and monitor in production dashboards 3. Customer Story: Saifr Saifr is a RegTech company that uses artificial intelligence to streamline compliance for marketing, communications, and creative teams in regulated industries. Incubated at Fidelity Labs (Fidelity Investments’ innovation arm), Saifr helps enterprises create, review, and approve content that meets regulatory standards—faster and with less manual effort. What Saifr Offers AI-Powered Compliance: Saifr’s platform leverages proprietary AI models trained on decades of regulatory expertise to automatically detect potential compliance risks in text, images, audio, and video. Automated Guardrails: The solution flags risky or non-compliant language, suggests compliant alternatives, and provides explanations—all in real time. Workflow Integration: Saifr seamlessly integrates with enterprise content creation and approval workflows, including cloud platforms and agentic AI systems like Azure AI Foundry. Multimodal Support: Goes beyond text to check images, videos, and audio for compliance risks, supporting modern marketing and communications teams. 4. Key Takeaways Observability is Essential: Azure AI Foundry offers complete monitoring, evaluation, tracing, and governance for agentic AI—making production safe, reliable, and compliant. Built-In Evaluation and Red Teaming: Use leaderboards, evaluators, and red teaming agents to assess and continuously improve model safety and quality. CI/CD and Dashboard Integration: Automate evaluations in GitHub Actions or Azure DevOps, then monitor and optimize agents in production with detailed dashboards. Compliance Made Easy: Safer’s agents and models help financial services and regulated industries proactively meet compliance standards for content and communications. Sharda's Tips: How I Wrote This Blog I focus on organizing highlights, summarizing customer stories, and linking to official Microsoft docs and real working resources. For this recap, I explored the Azure AI Foundry Observability docs, tested CI/CD pipeline integration, and watched the customer demo to share best practices for regulated industries. Here’s my Copilot prompt for this episode: "Generate a technical blog post for Model Mondays S2E12 based on the transcript and episode details. Focus on observability, agent dashboards, CI/CD, compliance, and customer stories. Add correct, working Microsoft links!" Coming Up Next Week Next week: Open Source Models! Join us for the final episode with Hugging Face VP of Product, live demos, and open model workflows. Register For The Livestream – Sep 15, 2025 About Model Mondays Model Mondays is your weekly Azure AI learning series: 5-Minute Highlights: Latest AI news and product updates 15-Minute Spotlight: Demos and deep dives with product teams 30-Minute AMA Fridays: Ask anything in Discord or the forum Start building: Watch Past Replays Register For AMA Recap Past AMAs Join The Community Don’t build alone! The Azure AI Developer Community is here for real-time chats, events, and support: Join the Discord Explore the Forum About Me I'm Sharda, a Gold Microsoft Learn Student Ambassador focused on cloud and AI. Find me on GitHub, Dev.to, Tech Community, and LinkedIn. In this blog series, I share takeaways from each week’s Model Mondays livestream.AZ-500: Microsoft Azure Security Technologies Study Guide
The AZ-500 certification provides professionals with the skills and knowledge needed to secure Azure infrastructure, services, and data. The exam covers identity and access management, data protection, platform security, and governance in Azure. Learners can prepare for the exam with Microsoft's self-paced curriculum, instructor-led course, and documentation. The certification measures the learner’s knowledge of managing, monitoring, and implementing security for resources in Azure, multi-cloud, and hybrid environments. Azure Firewall, Key Vault, and Azure Active Directory are some of the topics covered in the exam.Microsoft 365 Champion community call | June 2025 | AM
Join our next community call on June 24, 2025, to learn more about SharePoint agents, agent governance, and the Get Stuff Done campaign with Karuana Gatimu. Host: Tiffany Lee Guest: Karuana Gatimu Moderator: Jessie Hwang 📢 NOTE: our community call format has changed to using Teams webinars to enable more dynamic discussions! Join link is still the same but you must register to be able to join the call when it starts: https://aka.ms/M365ChampionCallAM ⏰ 🗨️ Each call includes an open Q&A discussion section, where you'll have a chance to ask your questions about Microsoft 365. 👋 Join the Microsoft 365 Champion program today! Champions combine technical acumen with people skills to drive meaningful change. Our community calls are open to everyone but only Champions have access to the presentation resources (access link in the initial welcome email and in the monthly newsletters). Join now: https://aka.ms/M365Champions. Note: If you are unable to watch the recording on YouTube, try watching it here.Microsoft 365 Champion community call | June 2025 | PM
Join our next community call on June 24, 2025, to learn more about SharePoint agents, agent governance, and the Get Stuff Done campaign with Karuana Gatimu. Host: Tiffany Lee Guest: Karuana Gatimu Moderator: Jessie Hwang 📢 NOTE: our community call format has changed to using Teams webinars to enable more dynamic discussions! Join link is still the same but you must register to be able to join the call when it starts: https://aka.ms/M365ChampionCallPM ⏰ 🗨️ Each call includes an open Q&A discussion section, where you'll have a chance to ask your questions about Microsoft 365. 👋 Join the Microsoft 365 Champion program today! Champions combine technical acumen with people skills to drive meaningful change. Our community calls are open to everyone but only Champions have access to the presentation resources (access link in the initial welcome email and in the monthly newsletters). Join now: https://aka.ms/M365Champions. Note: If you are unable to watch the recording on YouTube, try watching it here.MVP Collective Launches In-Depth Guide on SharePoint Content AI
MVP and Regional Director Gokan Ozcifci, together with eight fellow Microsoft MVPs, has co-authored SharePoint Content AI, Solutions and Advanced Administration - a new book that delves into the intersection of artificial intelligence and SharePoint. We spoke with the authors to learn more about their collaboration, what inspired the project, and the key themes they explore. What inspired you to collaborate on this eBook, and how did the idea for focusing on AI and SharePoint come about? Gokan Ozcifci, Belgium: The inspiration behind this book stems from observing how rapidly AI is transforming the way organizations manage content, particularly within Microsoft 365 and SharePoint. As this transformation accelerated, I noticed a growing gap: many industry experts, digital transformation directors, and business leaders were eager to embrace these AI-driven tools but found it difficult to understand how capabilities like Autofill, AI-powered metadata, OCR, or governance solutions translate into real-world value. That’s when a group of SharePoint enthusiasts, MVPs, consultants, and practice owners joined forces with a shared goal—to bridge that gap. We set out to create more than just a technical guide. We aimed to build a resource grounded in practical experience, offering clear explanations and actionable insights for those navigating the evolving world of Content AI. SharePoint naturally became our focal point due to its central role in enterprise content management and its rapid evolution in tandem with Microsoft’s AI strategy. Our goal was to demystify the technology, understand the requirements, translate the needs, and show how AI can empower organizations to manage content more intelligently, securely, and efficiently. Can you share a real-world example where AI significantly enhanced SharePoint content management or administration? Frane Borozan – MVP, Croatia: A global enterprise had a use case to classify thousands of legacy contracts in SharePoint. SharePoint content AI extracts metadata, such as expiration dates, the names of signatories, and the validity period of the contract, as well as similar information that is available within the contract. This cut manual effort by almost 90% to hire the workforce to review all these legacy contracts. Noorez Khamis – MVP, Canada: For one client they previously had 5–10 interns manually logging into 20 banking websites each month to download client statements, upload them to SharePoint, tag metadata, and update Salesforce—an inefficient and error-prone process. Now, an automated solution using Power Automate Desktop Flows handles document retrieval, Syntex extracts key metadata, and a validation Power App ensures data accuracy before integrating with Salesforce for approvals and updates. This end-to-end system eliminates manual effort, increases accuracy, and streamlines document processing across platforms. Drew Madelung – MVP, USA: As an M365 consultant, I work with multiple customers and write unique and complex statements of work. I actively utilize SharePoint Content AI features, such as autofill columns, to help summarize and provide key metadata from statements of work, enabling me to discover details from prior and existing projects where overlap is likely to occur. Mike Maadarani – MVP, Canada: AI was deployed at a university to manage their application admissions process. The Content AI significantly improved the classification and extraction of information from various application formats. This process reduced manual work by over 98%, resulting in substantial savings and a high return on investment for the client. Antonio Maio – MVP, Canada: I had a client who greatly benefited from Content AI models in SharePoint Online. They’re a corporate real estate firm that utilizes Content AI models to process lease agreements and rental contracts, automatically extracting key metadata values from these content types. This metadata automatically populates columns in SharePoint libraries, which then drives business process automation and retention policies for those documents. This all happens by users simply uploading new documents into SharePoint libraries. How do you see the role of AI evolving in the SharePoint ecosystem over the next few years? Frane Borozan – MVP, Croatia: SharePoint, as the content management platform, doesn't have a future without the help of AI. Use cases are varied, ranging from extracting metadata from content to helping create new content. I believe that with the help of AI, the possibilities of SharePoint are unlimited. Noorez Khamis – MVP, Canada: Copilot is making SharePoint the go-to content management system by transforming how you discover, create, and interact with content. You can now ask for what you need, generate pages from your existing documents, and get personalized answers through AI-powered SharePoint Agents. With more intelligent automation, beautiful intranet design, and fewer clicks, SharePoint feels more like an intelligent assistant than a static site. Vlad Catrinescu – MVP, Canada: AI will continue transforming how we work, and SharePoint is no exception. Today, we’re already seeing AI help fill in metadata for document libraries. But imagine if AI could go further: automatically suggest and create the right columns, build content types based on the documents you upload, or even configure web parts through natural language prompts. SharePoint has always been a powerful platform, but it hasn’t always been the easiest to use. AI has the potential to make that power more accessible to every user, not just the experts. Drew Madelung – MVP, USA: I would like to see SharePoint Content AI evolve in a way that identifies opportunities for AI using existing content that automatically configures it without user intervention to improve discoverability. The ability to configure and work with these AI features should have a minimal learning curve and be integrated seamlessly, without requiring specialized technical skills. Mike Maadarani – MVP, Canada: As artificial intelligence continues to advance, it is anticipated that content management will become fully automated, reducing the need for administrators to establish and enforce rules. AI algorithms will be significantly more sophisticated, enhancing their ability to comprehend an organization's policies, the nature of the content being added, and the necessary actions required by the rules. Antonio Maio – MVP, Canada: I think auto-fill columns will have a significant impact on SharePoint Online. Metadata is a core element of good information management, but we know that users don’t want to fill in metadata. They’re busy and often move too quickly from task to task, leaving little time to provide a wealth of metadata elements. SharePoint’s auto-fill columns offer an easy way for us to automatically extract metadata, based on a prompt that’s supplied to the column. Joanne Klein – MVP, Canada: As a security and compliance professional, I observe the evolution of AI data governance, which aims to control the proliferation, access, and lifecycle of AI solutions across SharePoint within the enterprise. We need to elevate AI to be a core pillar within an organization's holistic data governance strategy. What advice would you give to SharePoint professionals who are just beginning to explore AI-powered capabilities? Frane Borozan – MVP, Croatia: If you're starting with AI in SharePoint, taxonomy tagging is a perfect first step. It shows how AI can reduce manual effort and bring structure to your content. Set up a managed metadata column linked to your term store and let AI handle tagging based on document content. It’s a simple way to improve search, consistency, and governance—without heavy customization. Start here, learn the basics, and expand as you go. Noorez Khamis – MVP, Canada: Start with the basics and learn how to prompt effectively while using the full Microsoft 365 Copilot capabilities across all the workplace tools you use every day, such as Teams, SharePoint, Word, Excel, PowerPoint, and Outlook. Take the time to revise your prompts and use templates that have been proven to work, saving you time, streamlining tasks, and boosting productivity. In SharePoint specifically, explore how to create pages, rewrite content, and use AI-powered SharePoint agents. Vlad Catrinescu – MVP, Canada: Get hands-on as early as possible. Theory is great, but real understanding comes from testing in your environment. Set up a lab, start small, and explore practical use cases where AI can help automate or enhance existing processes. With the Pay-As-You-Go model, there’s no upfront cost—you only pay for what you use. That said, I highly recommend setting a budget cap in Azure to avoid surprises. Drew Madelung – MVP, USA: SharePoint remains essentially unchanged in many ways, and it is still essential to understand the concepts of content types, columns, and permission hierarchies to implement advanced AI solutions against your organization's content effectively. Mike Maadarani – MVP, Canada: IT professionals must stay current with evolving technologies, particularly in the rapidly changing field of AI. With the emergence of AI agents, I recommend acquiring skills in creating, managing, and deploying agents within Microsoft 365 to enhance the integration and utilization of AI in their organizations. Antonio Maio – MVP, Canada: Be curious about AI - play with the AI technology that’s built into SharePoint; experiment with it to see what best benefits your organization to improve how you specifically manage information. Your experience will be different than everyone else’s, so try different things to figure out what works for you and your users. Joanne Klein – MVP, Canada: If your SharePoint setup is a mess, your AI will be too. Solid, well-defined structure and smart governance (site owner stewardship, explicit permissions, retention/deletion to clean up ROT, and data protection controls) are like laying concrete before building—skip it, and your AI’s standing on quicksand. Access the full 194-page e-book, SharePoint Content AI, Solutions and Advanced Administration, at the following link SharePoint Content AI, Solutions and Advanced AdministrationUpcoming June 2025 Microsoft 365 Champion Community Call
Join our next community call on June 24, 2025, where learn more about SharePoint agents, agent governance, and the Get Stuff Done campaign with Karuana Gatimu. Our community calls are now in the Teams webinar format, which means you must register to ensure you will be able to join the call when it starts. An on-demand recording will still be available on our Driving Adoption > Events pages, as well as on our Microsoft Community Learning YouTube channel. The calls will still start at 5 minutes past the hour for both sessions (at 8:05 AM and 5:05 PM PT), and it will still end at the top of the hour (9:00 AM and 6:00 PM PT, respectively). The registration links for both sessions are below. Once you register, you will receive an email confirmation and calendar invite with the event join link. https://aka.ms/M365ChampionCallAM https://aka.ms/M365ChampionCallPM Since our calls are open to everyone, you must be a member of the Microsoft 365 Champion Program in order to access the presentation materials - the access link is in the initial welcome email and the monthly newsletter emails sent the week before the community calls. If you have not yet joined our Champion community, sign up here to get access to the monthly newsletters, calendar invites, and program assets (e.g., the presentations).
