OneDrive Shows 6.5 GB Used Despite Empty Storage | Storage Management Issues
Hello, My Microsoft account appears to have a problem with OneDrive storage management. OneDrive continuously shows 6.5 GB used out of 5 GB (130%), even though: My Files is empty The Recycle Bin is empty Personal Vault is empty Searches do not find any large files In addition, the "Manage Storage" page fails to load and displays an "Unknown Rendering Error". The issue persists after: Signing out and back in Using Incognito/Private mode Testing on different pages and services There are also related Outlook issues: Outlook on the web reports that there is not enough storage available I can no longer send emails The Outlook desktop app fails when trying to add or configure the account At this point, neither OneDrive nor Outlook shows what is actually using the reported 6.5 GB of storage. Has anyone experienced this issue before, or does anyone know how I can get the storage usage or account data checked when the storage management page itself is broken? Thank you for any help.