Understanding Apple enrollment methods in Microsoft Intune
By: Rishita Sarin – Product Manager | Microsoft Intune Microsoft Intune, together with Microsoft Entra ID, facilitates a secure, streamlined process for registering and enrolling devices to access your organization’s resources. Once users and devices are registered within your Microsoft Entra ID (also called a tenant), then you can utilize Intune for its endpoint management capabilities. The process that enables device management for a device is called device enrollment. During enrollment, Intune installs a mobile device management (MDM) certificate on the enrolling device. The MDM certificate communicates with the Intune service, and enables Intune to start enforcing your organization's policies, like: Enrollment policies that limit the number or type of devices someone can enroll. Compliance policies that help users and devices meet your organization’s requirements. Configuration profiles that configure work-appropriate features and settings on devices. This blog aims to provide an overview of Microsoft Intune’s enrollment methods for Apple devices to help you make informed decisions about device management. Enrollment methods Personal owned devices (BYOD) To get started with enrolling personally owned devices navigate to the Intune admin center, Devices > Enrollment > Apple > Enrollment types > Create. Apple’s name since 2019 Intune’s name When to use it Profile-based Device Enrollment (Previously known as User Enrollment) Device enrollment with Company Portal Secures entire personal device. Supports app takeover. Web enrollment Secures entire personal device. Supports app takeover. We recommend enabling web-based enrollment for devices running iOS/iPadOS 15 and later because it doesn't require employees and students to install the Company Portal app. Post-enrollment functionality remains the same as with app-based enrollment. Profile-based User Enrollment (Support ended in 2024) User enrollment with Company Portal (Support ended in 2024) Do not use this (Support ended in 2024) Account-driven User Enrollment Account-driven user enrollment Secures only work-related apps on a personal device. No support for app takeover. Account-driven Device Enrollment Not supported Not supported N/A Determine based on user choice Gives users the option to select if they want to secure their entire device or only work-related apps. Corporate owned devices Devices > Enrollment > Apple > Enrollment program tokens > select a token > Enrollment policies > Create Apple’s name since 2019 Intune’s name When to use it Automated Device Enrollment (ADE) (Previously known as Device Enrollment Program (DEP)) Automated Device Enrollment (ADE) for iOS/iPadOS Automated Device Enrollment (ADE) for macOS Secures entire corporate device. Enroll with User Affinity: Select this option for devices that belong to users who want to use the Company Portal for services like installing apps. Enroll without User Affinity: Select this option for devices that aren't affiliated with a single user. Use this option for devices that don't access local user data. This option is typically used for kiosk, point of sale (POS), or shared-utility devices. Enroll with Microsoft Entra ID shared mode (only iOS/iPadOS): Select this option to enroll devices that will be in shared mode. 💡 Tip: If you’re enrolling Apple devices for frontline worker scenarios, make sure to check out this detailed guide: Get started with iOS/iPadOS frontline worker devices. Improvements Based on customer feedback, Intune introduced a faster and more intuitive version of device enrollment with the Intune Company Portal called web enrollment in 2023. Web enrollment retains all the benefits of device enrollment with added benefits of reduced latency and without requiring installation of the Company Portal app. We strongly encourage you to take advantage of web enrollment for a faster and more efficient enrollment process for your users. Additionally, turning on just-in-time (JIT) registration and compliance remediation (automatically set up as part of JIT registration setup) for all iOS/iPadOS enrollments can significantly improve the registration and compliance remediation experience. By bringing the enrollment experience to where the user is, we help them get productive faster and ensure a smoother transition. This applies to both iOS/iPadOS bring-your-own-device (BYOD) web enrollment and corporate Automated Device Enrollment (ADE), specifically for Setup Assistant with modern authentication within ADE. For more information on JIT registration and compliance remediation, check out this blog post: Use JIT registration and JIT compliance remediation for all your iOS/iPadOS enrollments. As a result of recent enhancements to our enrollment workflows, the Company Portal app is no longer required for some enrollment methods. However, we recognize the use cases for the Company Portal go beyond enrollment, and we’ll continue to support and invest in improvements for the app. One example of upcoming improvements to the Company Portal is the addition of the user-less app catalog. This enhancement opens the doors for future frontline worker (FLW) scenarios, allowing for more flexible and efficient device management without the need for user-specific configurations. Stay tuned to What’s new in Intune for the release and more! If you have any questions or want to share how you’re using Apple enrollment across your organization in Intune, leave a comment below or reach out to us on X @IntuneSuppTeam or @MSIntune. You can also connect with us on LinkedIn: aka.ms/IntuneLinked.New policy implementation and web enrollment for Android personally owned work profile
We’re happy to announce two improvements for the management of Android personally owned work profile devices with Microsoft Intune, which will be released later this year. A new implementation for how Intune delivers policies to devices Web based enrollment These updates modernize how Microsoft Intune manages devices and improves the enrollment flow. Action may be required by you as we move to the new implementation. Keep reading to understand what’s changing, actions, and timelines you need to know. What’s changing New implementation We’re finalizing our work on moving the Android personally owned work profile implementation to the latest and greatest available – Google’s Android Management API (AM API). It has been almost a decade since Intune released support for Android personally owned work profile management. At that time, we accomplished this by building a custom device policy controller (DPC), in the form of the Intune Company Portal app. A lot has changed since then. Google released AM API and its companion app, Android Device Policy, which enforces AM API policy on devices. This is now Google’s recommended implementation, which we used to deliver the three corporate Android Enterprise management methods: corporate owned work profile, fully managed, and dedicated. Google no longer recommends use of custom DPCs and they’re deprecating associated functionality. The benefits of moving personally owned work profile management to AM API include: Faster release of new features across all four Android Enterprise management options. Consistent behaviors across all four Android Enterprise management options. The Microsoft Intune app will replace the Company Portal app as the user app (to manage devices, contact their IT department, collect logs, and more), providing an updated user experience and aligning it with the corporate Android Enterprise management options. Enables Intune to support the latest Android platform management capabilities, which are unavailable with custom DPC implementations. Web based enrollment The move to AM API also enables us to build a web-based enrollment flow for personally owned work profile devices, similar to web based device enrollment for iOS. The benefits of this include: Users don’t need to manually install an app to start Intune enrollment since they can start enrollment from a webpage instead. Users can access enrollment from any of the four different entry points which all launch the same webpage: Productivity apps (when the user is required to enroll before accessing corporate resources) The Company Portal app The Microsoft Intune app (new!) A URL (new!) This gives you more options for how to guide your users to get set up. 3. Android enrollment is more consistent with the iOS web-based enrollment flow. How to configure and monitor Web based enrollment We will release a new setting that will allow you to switch your tenant to the new web-based enrollment for all personally owned work profile enrollments going forward. We recommend that you configure this in a test tenant first, try out and document the user flow, and prepare your helpdesks accordingly before opting in on your main tenant. Once you opt in, there isn’t an option to opt out. In 2026, we’ll automatically configure all personally owned work profile enrollments across all tenants to be web enrollments. New implementation Devices enrolled before web-based enrollment releases aren't immediately impacted by the new implementation. We’ll release a new setting that allows you to migrate device groups to the new implementation. As a best practice, we encourage admins to evaluate migrating a smaller device set before migrating all devices. Before moving devices to the new implementation, you may want to email users or configure custom notifications to inform them of what to expect. In 2026, we’ll automatically migrate all remaining devices using the custom DPC implementation over to the new AM API implementation. Monitoring There’ll be a new report that will show how many personally owned work profile devices are on the new implementation, how many still need to move, how many are targeted and pending moving (since it may roll out over hours or days), and how many attempted to move but hit an error. Using this new report, you can see which devices are in each state. How this will affect your users Web based enrollment After you opt in to web based enrollment or after it is changed to the default for all in 2026, all devices (on all Android OS versions) will enroll with the web based flow. Their devices will be managed with AM API. After enrollment, Intune will install a few apps automatically to ensure streamlined management. Microsoft Intune: User-facing app to manage devices, contact the IT department, collect diagnostic logs, and more. Company Portal: For mobile app management (MAM). Android Device Policy: To enforce AM API policies. This app is installed in a “hidden” state, so users don’t see it in their app list and can’t launch it. Microsoft Authenticator: To provide single sign on for users’ work account. New implementation When a device is moved to the new implementation (either through admin configuration or the later automatic move), devices won’t unenroll and users won’t lose access to corporate resources. Moving enrolled devices to the new implementation will be supported on any device running supported Android OS versions for user-based management methods at that time. The changes on the device will be: The Microsoft Intune app will install, and it will be the app for users to interact with instead the Company Portal. Users will not see a notification about this app installing. The Android Device Policy app will install to enforce policies. Users will not see a notification about this app installing and it will be in a “hidden” state on their device. If a device connected to corporate Wi-Fi with username and password authentication, when they move to AM API, they will lose access to corporate Wi-Fi until they sign in to the corporate Wi-Fi again. To avoid any potential disruption, we encourage you to move to certificate Wi-Fi authentication instead (as mentioned below). Timeline We'll update these timelines to provide more specific timeframes in the coming months. First half of 2025: Use this time to revise any relevant policy configurations, update your internal documentation, and prepare your helpdesk teams, as advised below. Second half of 2025: You’ll be able to opt in for all enrollments of personally owned work profile devices to be web-based enrollments on AM API. You’ll be able to set a configuration policy to migrate groups of previously enrolled devices over to the new implementation. First half of 2026: All enrollments will be web enrollments for devices running all Android OS versions. All devices still on the custom DPC implementation and running supported Android OS versions for user-based management methods at that time will be automatically moved over to AM API. How to prepare We recommend you make these changes to prepare for the upcoming release and provide the most streamlined experience for users. Replace custom policies: Intune is ending support for custom configuration polices for personally owned work profile devices with Intune's April (2504) service release. Custom policies are not supported in the new implementation. Replace all custom policies with equivalent policies using this setting mapping. Certificate authentication for Wi-Fi: If you’re using username and password authentication for Wi-Fi policies, we strongly encourage you to move to certificate authentication instead. Devices that are connected to corporate Wi-Fi with username and password authentication will lose access to corporate Wi-Fi when they are moved to AM API until the user signs into the corporate Wi-Fi network again. Devices using certificate authentication for Wi-Fi won’t lose access, and it’s also a more secure authentication method. Evaluate biometric configuration: Devices on the new implementation won’t apply polices that prevent users from using face, fingerprint, iris, or trust agent to unlock their device. However, policies that prevent this at the work profile level are still supported. If you have this configured at the device level, consider blocking face, fingerprint, iris, and trust agents at the work profile level to protect work resources in an equivalent way. Review enrollment restrictions: In enrollment restrictions (also referred to as device platform restrictions) the “Android Enterprise (work profile)” restriction for personally owned work profile devices has a setting to Allow or Block “Personally owned” devices. This configuration will not apply to devices on AM API and the setting will be removed from the Intune admin center in the first half of 2026 when devices are moved to AM API. As communicated in the Intune Android 12 blog, this setting does not work reliably on devices running Android 12 and later. Conceptually, personally owned work profile management is meant for personal devices, so blocking personal devices from enrolling and only allowing corporate devices isn’t recommended. If you currently have the “Personally owned” setting set to Block for personal work profile devices, you should plan an alternate way for blocking these devices. Options include using a corporate management method instead (such as corporate owned work profile) or configuring the personal work profile enrollment restriction to block enrollments for all users except for users in a specified group. Update Android OS: Intune currently supports Android 10 and later on personally owned work profile devices and plans to maintain support for the four most recent Android versions going forward. We recommend you guide users to update to their device’s latest supported Android version for the best experience. Helpdesk preparation: Inform your helpdesk teams of these coming changes so they know what to expect. For devices on the new implementation, diagnostic logs are collected using the Microsoft Intune app (instead of the Company Portal). We’ll publish more information about the new enrollment flow before it’s released so you can prepare. Plan to update any user instructions you have once we release the web-based enrollment flow and devices are managed with the new implementation. iOS web based enrollment: We recommend you consider setting up web based device enrollment for iOS now or when we release Android web based enrollment for a more consistent and improved user experience. Changes to be aware of A few defaults will change as part of the move to the new implementation. Required app installation behavior: In the custom DPC implementation, users can uninstall required apps, but they are reinstalled automatically within a few hours. In the new implementation, users won’t be able to uninstall required apps from their device, which is the same experience as on corporate Android Enterprise devices. Caller ID and contact search: In the custom DPC implementation, the settings to “Display work contact caller-id in personal profile” and “Search work contacts from personal profile” are two independent settings. In AM API, they are controlled with a single setting. If you have blocked either, Intune automatically blocks both for devices on the new implementation. Intune will update the policy user interface to have a single setting once all devices are on the new implementation. Screen timeout: In the custom DPC implementation, you can configure screen timeouts either for the full device or for the work profile under “Maximum minutes of inactivity until work profile locks.” In AM API, you can only configure this at the work profile level. Intune will set this to the lesser of the two when devices move to the new implementation. We will remove the device level setting from policies when all devices are on AM API. Work profile password: AM API doesn’t support password requirements at the work profile level for devices on Android 11 and earlier. Because of this, any devices on Android 11 and earlier that have configuration or compliance policies that set a password requirement at the work profile level that web enroll or move to AM API will have their work profile level password requirement applied at the device level to ensure corporate data is protected. If the device also has a device level password requirement, Intune will compare it with the work profile level password requirement and apply whichever is the most restrictive requirement at the device level. For the smoothest user experience, consider guiding users to update their devices to Android 12 or later or revise your policies for devices on Android 11 and earlier to set device level password requirements rather than work profile level password requirements. TeamViewer support: For devices on the new implementation, support for using TeamViewer to remotely administer devices will be added in the first half of 2026 when all devices are moved to the new implementation. If you opt in to web enrollment or move devices to the new implementation before that time, you will not be able to use TeamViewer on those devices until the first half of 2026. TeamViewer will continue working for devices on the custom DPC implementation. Stay tuned to this blog for updates! If you have any questions or feedback on this change, leave a comment on this post or reach out on X @IntuneSuppTeam. Post updates 02/19/25: Updated the Timeline and How this will affect your users + New Implementations sections. 04/08/25: Updated these sections: How to configure and monitor, How this will affect your users, Timeline, How to prepare, and Changes to be aware of. 04/09/25: Updated the Changes to be aware of section to include details about TeamViewer supportability.Cloud-native Windows endpoints: Begin by beginning
By: Jason Sandys – Principal Product Manager | Microsoft Intune Cloud-native is Microsoft’s goal for all commercial Windows endpoints. By definition, a cloud-native Windows endpoint is joined to Microsoft Entra ID and enrolled in Microsoft Intune. It represents and involves a clean break from on-premises related systems, limitations, and dependencies for device identity and management. This clean break from on-premises dependencies might align with larger organizational goals to reduce or eliminate on-premises infrastructure but doesn’t prevent users from accessing or using existing on-premises resources like file shares, printers, or applications. Cloud-native for Windows endpoints is a large change in thinking for most organizations and thus poses an initial challenge of how to even begin on this journey. This article provides you with guidance on how to begin and how to embrace this new model. For additional guidance that includes a higher-level discussion of what to do with existing endpoints, see: Best practices in moving to cloud native endpoint management | Microsoft 365 Blog to learn more. Proof of concept The first step is to begin with a proof of concept (POC). For any new technology, methodology, or solution, POCs offer numerous advantages. Specifically, they enable you to evaluate the new “thing” with minimal risk while building your skills and gaining stakeholder buy-in. Because the exact end state of Windows endpoints is highly variable among organizations and even within an organization, a POC for cloud-native Windows enables you to take an iterative approach for defining and deploying these endpoints. This iterative approach involves smaller waves of users and endpoints within your organization. It’s ultimately up to you to define which endpoints or users should be in each wave, but you should align this to your endpoint lifecycle and refresh plan. Aligning to your endpoint lifecycle allows you to minimize impact to your users by consolidating the delivery of new endpoints with the changeover from hybrid join to Microsoft Entra join, which requires a Windows reset or fresh Windows instance. Additional significant criteria to consider for which users and endpoints to include in each wave are the organizational user personas and endpoint roles. An iterative POC enables you to break work effort and challenges into more manageable pieces and address them individually or sequentially. This is important since some (often many) challenges related to adopting cloud-native Windows endpoints are isolated or not applicable to all endpoints or users in the organization. Some challenges may even remain unknown until they arise, and the only way to learn about them is by conducting actual production testing and evaluation. You don’t need to address or solve every challenge to successfully begin your journey to cloud-native Windows endpoints. An easy example for this is users that exclusively use SaaS applications: these users’ endpoints already have limited (if any) true on-premises service or application dependencies, and they likely face few, if any, challenges in moving to cloud-native Windows endpoints. Initial cloud-native Windows configuration There are some common activities that need to occur before you deploy your first cloud-native Windows endpoints. Keep in mind that this list is simply the steps to begin the iterative process, it’s not all-inclusive or representative of the final state. For a detailed walkthrough on configuring these items (and more), see the following detailed tutorial: Get started with cloud-native Windows endpoints. Identify the user personas and endpoint types within your organization. These typically vary among organizations, so there’s no standard template to follow. However, you should align your POC to these personas and endpoint types to limit each wave’s impact and scope of necessary change. Configure your baseline policies. Implement a minimum viable set of policies within Intune to deploy to all endpoints. Base these policies on your organizational requirements rather than what has been previously implemented in group policy (or elsewhere). We strongly suggest starting as cleanly as possible with this activity and initially including only what is necessary to meet the security requirements of your organization. Configure Windows Autopatch. Keeping Windows up to date is critical, and Windows Autopatch offers the best path to doing this (whether a Windows endpoint is cloud-native or not). Configure Windows applications. As with policies, this should be a minimal set of applications to deploy to your POC endpoints and can include Win32 based and Microsoft Store based applications. Configure Windows Autopilot. Windows Autopilot enables quick and seamless Windows provisioning without the overhead of classic on-premises OS deployment methods. With Windows Autopilot, the provisioning process for cloud-native Windows endpoints is quick and easy. Configure Delivery Optimization. Windows uses Delivery Optimization for downloading most items from the cloud. By default, Delivery Optimization leverages peers to cache and download content locally. Edit the default configuration to define which managed endpoints are peers or to disable peer content sharing. Enable Windows Hello for Business and enforce multi-factor authentication (MFA) using Conditional Access. Enable Cloud Kerberos Trust for Windows Hello for Business to enable seamless access to on-premises resources. These items significantly increase your organization’s security posture and place your organization well on the Zero Trust path. As the iterative POC process evolves to include more user personas and endpoint roles, you can add more functional policy requirements and applications. This will involve some discovery as you learn about the actual needs of these various personas and roles. Since you aren’t targeting everything from day one, you don’t need to have all requirements defined up front or solutions for every potential issue. Additional suggestions, tips, and guidance Don’t assume something does or doesn’t work on cloud-native Windows endpoints. The POC process enables you to iteratively test and evaluate applications, services, resources, and everything else in your environment – most of which isn’t typically documented. It might simply be part of the tacit or tribal knowledge within your organization. In general, you’ll find that nearly everything works just as it did before Windows cloud-native. Document everything. As you implement, document the “what” as well as the “why” for everything you configure. This allows you and your colleagues to come back at any time and understand or refresh your memory for your cloud-native Windows implementation, as well as many other things in the environment. Microsoft doesn’t expect organizations to rapidly convert their entire estate of Windows endpoints to cloud-native. Instead, we recommend taking it slow, being deliberate, and using the iterative approach outlined above by aligning to your hardware refresh cycle to minimize impact on users. This also provides you with time to prove the solution, address gaps, and overcome challenges as you discover them without disrupting productivity. Use the built-in Conditional Access policy templates to quickly get started with MFA and other Conditional Access capabilities. The templates enable you to implement Conditional Access policies that align with our recommendations without experimentation. Accessing on-premises resources including file shares from a cloud-native Windows endpoint works with little to no configuration. Refer to the documentation for more details: How SSO to on-premises resources works on Microsoft Entra joined devices. Call to action Begin exploring your cloud-native Windows POC today. Taking this first step now will allow your organization to start reaping the benefits of enhanced security, streamlined management, and improved user experience sooner. Every organization is unique, so there’s no blueprint for comprehensively implementing cloud-native Windows. However, you don’t need a comprehensive blueprint to be successful, you just need to begin and slowly expand adoption throughout your organization when and where it makes sense. The guidance provided above along with the getting started tutorial should give you the information, tools, and confidence to move forward with decoupling your endpoints and users from your on-premises anchors and fully embrace cloud-native Windows. For a more detailed and in-depth discussion on adopting cloud-native Windows, including planning and execution, see Learn more about cloud-native endpoints. If you have any questions, leave a comment below or reach out to us on X @IntuneSuppTeam. Additional Blogs 3 benefits of going cloud native | Microsoft 365 Blog How to achieve cloud-native endpoint management with Microsoft Intune | Microsoft 365 Blog Myths and misconceptions: Windows 11 and cloud native | Windows IT Pro Blog (microsoft.com)Support Tip: Company Portal Prompt
First published on TechNet on Mar 13, 2018 Microsoft Intune and Mobile Device Management (MDM) for O365 both use certificates to ensure there’s a secure communication channel to send mobile device management policies between the service and managed end user devices.
