Azure support team not responding to support request
I am posting here because I have not received a response to my support request despite my plan stating that I should hear back within 8 hours. It has now gone a day beyond that limit, and I am still waiting for assistance with this urgent matter. This issue is critical for my operations, and the delay is unacceptable. The ticket/reference number for my original support request was 2410100040000309. And I have created a brand new service request with ID 2412160040010160. I need this addressed immediately.Applying DevOps Principles on Lean Infrastructure. Lessons From Scaling to 102K Users.
Hi Azure Community, I'm a Microsoft Certified DevOps Engineer, and I want to share an unusual journey. I have been applying DevOps principles on traditional VPS infrastructure to scale to 102,000 users with 99.2% uptime. Why am I posting this in an Azure community? Because I'm planning migration to Azure in 2026, and I want to understand: What mistakes am I already making that will bite me during migration? THE CURRENT SETUP Platform: Social commerce (West Africa) Users: 102,000 active Monthly events: 2 million Uptime: 99.2% Infrastructure: Single VPS Stack: PHP/Laravel, MySQL, Redis Yes - one VPS. No cloud. No Kubernetes. No microservices. WHY I HAVEN'T USED AZURE YET Honest answer: Budget constraints in emerging market startup ecosystem. At our current scale, fully managed Azure services would significantly increase monthly burn before product-market expansion. The funding we raised needs to last through growth milestones. The trade: I manually optimize what Azure would auto-scale. I debug what Application Insights would catch. I do by hand what Azure Functions would automate. DEVOPS PRACTICES THAT KEPT US RUNNING Even on single-server infrastructure, core DevOps principles still apply: CI/CD Pipeline (GitHub Actions) • 3-5 deployments weekly • Zero-downtime deploys • Automated rollback on health check failures • Feature flags for gradual rollouts Monitoring & Observability • Custom monitoring (would love Application Insights) • Real-time alerting • Performance tracking and slow query detection • Resource usage monitoring Automation • Automated backups • Automated database optimization • Automated image compression • Automated security updates Infrastructure as Code • Configs in Git • Deployment scripts • Environment variables • Documented procedures Testing & Quality • Automated test suite • Pre-deployment health checks • Staging environment • Post-deployment verification KEY OPTIMIZATIONS Async Job Processing • Upload endpoint: 8 seconds → 340ms • 4x capacity increase Database Optimization • Feed loading: 6.4 seconds → 280ms • Strategic caching • Batch processing Image Compression • 3-8MB → 180KB (94% reduction) • Critical for mobile users Caching Strategy • Redis for hot data • Query result caching • Smart invalidation Progressive Enhancement • Server-rendered pages • 2-3 second loads on 4G WHAT I'M WORRIED ABOUT FOR AZURE MIGRATION This is where I need your help: Architecture Decisions • App Service vs Functions + managed services? • MySQL vs Azure SQL? • When does cost/benefit flip for managed services? Cost Management • How do startups manage Azure costs during growth? • Reserved instances vs pay-as-you-go? • Which Azure services are worth the premium? Migration Strategy • Lift-and-shift first, or re-architect immediately? • Zero-downtime migration with 102K active users? • Validation approach before full cutover? Monitoring & DevOps • Application Insights - worth it from day one? • Azure DevOps vs GitHub Actions for Azure deployments? • Operational burden reduction with managed services? Development Workflow • Local development against Azure services? • Cost-effective staging environments? • Testing Azure features without constant bills? MY PLANNED MIGRATION PATH Phase 1: Hybrid (Q1 2026) • Azure CDN for static assets • Azure Blob Storage for images • Application Insights trial • Keep compute on VPS Phase 2: Compute Migration (Q2 2026) • App Service for API • Azure Database for MySQL • Azure Cache for Redis • VPS for background jobs Phase 3: Full Azure (Q3 2026) • Azure Functions for processing • Full managed services • Retire VPS QUESTIONS FOR THIS COMMUNITY Question 1: Am I making migration harder by waiting? Should I have started with Azure at higher cost to avoid technical debt? Question 2: What will break when I migrate? What works on VPS but fails in cloud? What assumptions won't hold? Question 3: How do I validate before cutting over? Parallel infrastructure? Gradual traffic shift? Safe patterns? Question 4: Cost optimization from day one? What to optimize immediately vs later? Common cost mistakes? Question 5: DevOps practices that transfer? What stays the same? What needs rethinking for cloud-native? THE BIGGER QUESTION Have you migrated from self-hosted to Azure? What surprised you? I know my setup isn't best practice by Azure standards. But it's working, and I've learned optimization, monitoring, and DevOps fundamentals in practice. Will those lessons transfer? Or am I building habits that cloud will expose as problematic? Looking forward to insights from folks who've made similar migrations. --- About the Author: Microsoft Certified DevOps Engineer and Azure Developer. CTO at social commerce platform scaling in West Africa. Preparing for phased Azure migration in 2026. P.S. I got the Azure certifications to prepare for this migration. Now I need real-world wisdom from people who've actually done it!
RHEL In-place upgrades and Azure Update Manager
Following the process in this article will cause a disconnection between the data plane and the control plane of the virtual machine (VM). Azure capabilities such as Auto guest patching, Auto OS image upgrades, Hotpatching, and Azure Update Manager won't be available. To utilize these features, it's recommended to create a new VM using your preferred operating system instead of performing an in-place upgrade. According to https://learn.microsoft.com/en-us/azure/virtual-machines/workloads/redhat/redhat-in-place-upgrade, Azure Update Manager will break if any RHEL in-place upgrades are performed due to data/control plane disconnect. As a Microsoft product, this dilemma seems to defeat the benefits of AUM if you're someone like me who uses Redhat 'pet' VMs (as opposed to 'cattle' VMs) for work, and would frankly like to centralize all operations within the lifecycle of a Linux box inside the Azure tenant (patching, upgrading, rollback, any possible automation/application deployment etc). Unfortunately it would seem that this issue is largely something outside of the Azure customer's control. So, to anyone with esoteric Azure knowledge: what gives? Why and how is there a data disconnect between the control planes? What does the process look like from a bird's eye view? Given that the issue exists in the first place I would imagine that there is some kind of developmental contradiction, otherwise a feature like this probably would have been figured out a while ago (or that it is, as I suspect, simply not high priority enough despite a solution which may already exist in development). Furthermore, for those who may have more intimate info on the matter, does any sort of discussion or planning of a solution for this issue exist? With kindness, MadDogOfShimanoHow to deploy n8n on Azure App Service and leverage the benefits provided by Azure.
Lately, n8n has been gaining serious traction in the automation world—and it’s easy to see why. With its open-source core, visual workflow builder, and endless integration capabilities, it has become a favorite for developers and tech teams looking to automate processes without being locked into a single vendor. Given all the buzz, I thought it would be the perfect time to share a practical way to run n8n on Microsoft Azure using App Service. Why? Because Azure offers a solid, scalable, and secure platform that makes deployment easy, while still giving you full control over your container and configurations. Whether you're building a quick demo or setting up a production-ready instance, Azure App Service brings a lot of advantages to the table—like simplified scaling, integrated monitoring, built-in security features, and seamless CI/CD support. In this post, I’ll walk you through how to get your own n8n instance up and running on Azure—from creating the resource group to setting up environment variables and deploying the container. If you're into low-code automation and cloud-native solutions, this is a great way to combine both worlds. The first step is to create our Resource Group (RG); in my case, I will name it "n8n-rg". Now we proceed to create the App Service. At this point, it's important to select the appropriate configuration depending on your needs—for example, whether or not you want to include a database. If you choose to include one, Azure will handle the connections for you, and you can select from various types. In my case, I will proceed without a database. Proceed to configure the instance details. First, select the instance name, the 'Publish' option, and the 'Operating System'. In this case, it is important to choose 'Publish: Container', set the operating system to Linux, and most importantly select the region closest to you or your clients. Service Plan configuration. Here, you should select the plan based on your specific needs. Keep in mind that we are using a PaaS offering, which means that underlying compute resources like CPU and RAM are still being utilized. Depending on the expected workload, you can choose the most appropriate plan. Secondly—and very importantly—consider the features offered by each tier, such as redundancy, backup, autoscaling, custom domains, etc. In my case, I will use the Basic B1 plan. In the Database section, we do not select any option. Remember that this will depend on your specific requirements. In the Container section, under 'Image Source', select 'Other container registries'. For production environments, I recommend using Azure Container Registry (ACR) and pulling the n8n image from there. Now we will configure the Docker Hub options. This step is related to the previous one, as the available options vary depending on the image source. In our case, we will use the public n8n image from Docker Hub, so we select 'Public' and proceed to fill in the required fields: the first being the server, and the second the image name. This step is very important—use the exact same values to avoid issues. In the Networking section, we will select the values as shown in the image. This configuration will depend on your specific use case—particularly whether to enable Virtual Network (VNet) integration or not. VNet integration is typically used when the App Service needs to securely communicate with private resources (such as databases, APIs, or services) that reside within an Azure Virtual Network. Since this is a demo environment, we will leave the default settings without enabling VNet integration. In the 'Monitoring and Security' section, it is essential to enable these features to ensure traceability, observability, and additional security layers. This is considered a minimum requirement in production environments. At the very least, make sure to enable Application Insights by selecting 'Yes'. Finally, click on 'Create' and wait for the deployment process to complete. Now we will 'stop' our Web App, as we need to make some preliminary modifications. To do this, go to the main overview page of the Web App and click on 'Stop'. In the same Web App overview page, navigate through the left-hand panel to the 'Settings' section. Once there, click on it and select 'Environment Variables'. Environment variables are key-value pairs used to configure the behavior of your application without changing the source code. In the case of n8n, they are essential for defining authentication, webhook behavior, port configuration, timezone settings, and more. Environment variables within Azure specifically in Web Apps function the same way as they do outside of Azure. They allow you to configure your application's behavior without modifying the source code. In this case, we will add the following variables required for n8n to operate properly. Note: The variable APP_SERVICE_STORAGE should only be modified by setting it to true. Once the environment variables have been added, proceed to save them by clicking 'Apply' and confirming the changes. A confirmation dialog will appear to finalize the operation. Restart the Web App. This second startup may take longer than usual, typically around 5 to 7 minutes, as the environment initializes with the new configuration. Now, as we can see, the application has loaded successfully, and we can start using our own n8n server hosted on Azure. As you can observe, it references the host configured in the App Service. I hope you found this guide helpful and that it serves as a useful resource for deploying n8n on Azure App Service. If you have any questions or need further clarification, feel free to reach out—I'd be happy to help.
Scaling Smart with Azure: Architecture That Works
Hi Tech Community! I’m Zainab, currently based in Abu Dhabi and serving as Vice President of Finance & HR at Hoddz Trends LLC a global tech solutions company headquartered in Arkansas, USA. While I lead on strategy, people, and financials, I also roll up my sleeves when it comes to tech innovation. In this discussion, I want to explore the real-world challenges of scaling systems with Microsoft Azure. From choosing the right architecture to optimizing performance and cost, I’ll be sharing insights drawn from experience and I’d love to hear yours too. Whether you're building from scratch, migrating legacy systems, or refining deployments, let’s talk about what actually works.
Error Running Script in Runbook with System Assigned Managed Identity
Hello everyone, I could use some assistance, please. I'm encountering an error when trying to run a script within a runbook. I'm using PowerShell 5.1 with a system-assigned managed identity. The script works find without using the managed identiy via powershell outside of azure. Error: System.Management.Automation.ParameterBindingException: Cannot process command because of one or more missing mandatory parameters: Credential. at System.Management.Automation.CmdletParameterBinderController.PromptForMissingMandatoryParameters(Collection1 fieldDescriptionList, Collection1 missingMandatoryParameters) at System.Management.Automation.CmdletParameterBinderController.HandleUnboundMandatoryParameters I am using this script Connect-ExchangeOnline -ManagedIdentity -Organization domain removed for privacy reasons # Specify the user's mailbox identity $mailboxIdentity = "email address removed for privacy reasons" # Get mailbox configuration and statistics for the specified mailbox $mailboxConfig = Get-Mailbox -Identity $mailboxIdentity $mailboxStats = Get-MailboxStatistics -Identity $mailboxIdentity # Check if TotalItemSize and ProhibitSendQuota are not null and extract the sizes if ($mailboxStats.TotalItemSize -and $mailboxConfig.ProhibitSendQuota) { $totalSizeBytes = $mailboxStats.TotalItemSize.Value.ToString().Split("(")[1].Split(" ")[0].Replace(",", "") -as [double] $prohibitQuotaBytes = $mailboxConfig.ProhibitSendQuota.ToString().Split("(")[1].Split(" ")[0].Replace(",", "") -as [double] # Convert sizes from bytes to gigabytes $totalMailboxSize = $totalSizeBytes / 1GB $mailboxWarningQuota = $prohibitQuotaBytes / 1GB # Check if the mailbox size exceeds 90% of the warning quota if ($totalMailboxSize -ge ($mailboxWarningQuota * 0.0)) { # Send an email notification $emailBody = "The mailbox $($mailboxIdentity) has reached $($totalMailboxSize) GB, which exceeds 90% of the warning quota." Send-MailMessage -To "email address removed for privacy reasons" -From "email address removed for privacy reasons" -Subject "Mailbox Size Warning" -Body $emailBody -SmtpServer "smtp.office365.com" -Port 587 -UseSsl -Credential (Get-Credential) } } else { Write-Host "The required values(TotalItemSize or ProhibitSendQuota) are not available." }
Azure Form Recognizer Redaction Issue with Scanned PDFs and Page Size Variations
Hi all, I’m working on a PDF redaction process using Azure Form Recognizer and Azure Functions. The flow works well in most cases — I extract the text and bounding box coordinates and apply redaction based on that. However, I’m facing an issue with scanned PDFs or PDFs with slightly different page sizes. In these cases, the redaction boxes don’t align properly — they either miss the text or appear slightly off (above or below the intended area). It seems like the coordinate mapping doesn't match accurately when the document isn't a standard A4 size or has DPI inconsistencies. Has anyone else encountered this? Any suggestions on: Adjusting for page size or DPI dynamically? Mapping normalized coordinates correctly for scanned PDFs? Appreciate any help or suggestions!Skill Up On The Latest AI Models & Tools on Model Mondays - Season 2 starts Jun 16!
Quick Links To RSVP for each episode: EP1: Advanced Reasoning Models: https://developer.microsoft.com/en-us/reactor/events/25905/ EP2: Model Context Protocol: https://developer.microsoft.com/en-us/reactor/events/25906/ EP3: SLMs (and Reasoning): https://developer.microsoft.com/en-us/reactor/events/25907/ Get All The Details: https://aka.ms/model-mondays Azure AI Foundry offers the best model choice Did you manage to catch up on all the talks from Microsoft Build 2025? If, like me, you are interested in building AI-driven applications on Azure, you probably started by looking at what’s new in Azure AI Foundry. I recommend you read Asha Sharma’s post for the top 10 things you need to know in this context. And it starts with New Models & Smarter Models! New Models | Azure AI Foundry now has 11,000+ models to choose from – including frontier models from partner providers, and thousands of open-source community variants from Hugging Face. But how do you pick the right one for your needs? Smarter Models | It's not just about model selection, but about the effort required to use the model and validate the results. How can you improve the user experience and build trust and confidence in your customers? Solutions like Model Router and Azure AI Evaluations SDK help. The Challenge? | New models, features, and tools being released daily - the information overload is real. How do we keep up with the latest updates – and skill up on model choices? Say Hello to Model Mondays! Model Mondays is a weekly series with a livestream on Microsoft Reactor (on Mondays) and a follow-up AMA on Azure AI Foundry Discord (on Fridays). Here are the three links to know: Visit the Model Mondays repo: https://aka.ms/model-mondays Watch the Model Mondays playlist: https://aka.ms/model-mondays/playlist Join #model-mondays on Discord: https://aka.ms/model-mondays/discord Visit the playlist or repo to catch up on replays from Season 1 (above). Learn about topics like reasoning models, visual generative models, open-source AI, forecasting models, and local AI development with Visual Studio AI Toolkit. Each 30-minute episode consists of: 5-min Highlights. Catch up on top model-related news from the previous week. 15-min Spotlight. Get a deep dive into a specific model, model family, or related tool. Q&A. Ask questions on chat during the livestream, or join the AMA on Discord on Friday. Register Now to Join Us for Season 2! Microsoft Build showed us that the model catalog is expanding quickly – and so are the tools that are available, to help you select, customize, and evaluate, your AI application. In Season 2, we’re going to dive deeper into advanced topics in models and tools. Some of the topics that we hope to cover include: Advanced Reasoning Models – Deep Research, Visual Reasoning and more. Model Context Protocol – What it is, examples of MCP Servers today. SLMs and Reasoning – We dive into the Phi-4 model ecosystem for insights. Foundry Labs – Explore projects like Magentic-UI and MCP Server. Open-Source Models – Explore the 10K+ community models from Hugging Face. Edge Models – Explore Foundry Local and the rise of on-device AI capabiltiies. Models for AI Agents – Explore the Agent Catalog samples like Red-Teaming Model Playgrounds – Explore Image, Video, Agent, Chat, Language playgrounds Advanced Fine Tuning – Learn to fine GPT models, and use the Foundry Portal AI Developer Experience – Get productive with AI Toolkit & VS Code Extension pack Our first three episodes below are open for registration right now! EP1: Advanced Reasoning Models: https://developer.microsoft.com/en-us/reactor/events/25905/ EP2: Model Context Protocol: https://developer.microsoft.com/en-us/reactor/events/25906/ EP3: SLMs (and Reasoning): https://developer.microsoft.com/en-us/reactor/events/25907/ Let's build our model IQ and get starting developing AI applications on Azure! Want to Build AI Apps - and need resources to accelerate your journey? Chat with us on Azure AI Foundry Discord - https://aka.ms/aifoundrydiscord Provide feedback on our Discussion Forum - https://aka.ms/aifoundryforum Skill up with the Azure AI Foundry Learn Course - http://aka.ms/learnatbuild Review the Azure AI Foundry Documentation - http://aka.ms/AzureAI Download and explore the Azure AI Foundry SDK - http://aka.ms/aifoundrysdk
