CDOC Contact Information - Responses Failing to Reach CDOC Team
Good afternoon, I'm not sure if this is the correct forum to post this but I thought it might be the best place to start. I have been unsuccessfully trying to recover my child's compromised account for almost a month. Each of the 5 times I have followed the same steps, which eventually lead me to receiving an email with and SIR number, and telling me I need to provide more information to verify ownership of the account. When I reply to the email (from email address removed for privacy reasons and email address removed for privacy reasons ) it's like my response are black-holed somewhere. Eventually I get an email saying the following: This is NAME with Microsoft Customer Support again. I hope your day is going well. I wanted to touch base as I have not heard back from you. We want to be able to assist you with your request, but I still need the information that I requested to be able to consider moving forward with a resolution. I apologize in advance for the length of this email, but I wanted to be sure that I included everything. and then : Hello, This is NAME again with Microsoft Support. I initially e-mailed you on DATE with a request for the information required to confirm what your previous [recovery e-mail] was yours. your previous [recovery e-mail] is required before we can assist with your request. As no response was received, we have closed your case and any further replies will go to an unmonitored mailbox. If you still need assistance, please open a new case with us at Recover your Microsoft account | XBOX Support. You will receive an automated e-mail with confirmation that we have received your ticket. Please respond to that e-mail and reference this ticket number. Or Hello, Thank you for reaching out. This case was previously closed as it was either resolved or closed due to non-response after multiple contact attempts. In both situations, a closure email explaining the reason would have been sent to you. If you require further assistance, please open a new case by visiting hxxps://support.microsoft.com/. No matter what I tell the online chat agent, they tell me to be patient and submit the form. There seems to be no way to escalate the fact that my emails are not reaching the CDOC Team. Is there a workaround to reach them so they can receive the information that I'm providing and recover my child account? J