Azure App Service is now a trigger destination for Azure Managed Connectors
Azure Managed Connectors, currently in public preview, now lets you choose Azure App Service as a trigger destination. Connector events can be delivered directly to applications running on App Service, including ASP.NET Core, Java, Node.js, and Python applications. This is a new capability in the Managed Connectors public preview. It is not the announcement of a separate App Service preview. What's new When you create a trigger in the Managed Connectors portal, App Service now appears as a first-class destination alongside Azure Functions and the generic HTTP endpoint option. After selecting an existing App Service app, you configure: The application route that receives the event. New triggers default to POST /api/webhook , and the route can be edited. The Connector Namespace managed identity used to authenticate the callback. The Microsoft Entra audience expected by the receiving application. Managed Connectors then records the selected App Service resource, route, managed identity, and audience as part of the trigger configuration. You no longer need to select the generic HTTP destination and manually assemble the App Service callback URL. What are managed connectors? Managed connectors provide a consistent way for applications to integrate with services such as Office 365, SharePoint, Teams, Dataverse, and Salesforce. A Connector Namespace manages connections and connector operations so developers do not need to build a separate OAuth flow and service-specific client for every integration. Managed connectors support both directions: Triggers deliver events to your application, such as a new Outlook email or a file added to SharePoint. Actions let your application call operations such as posting a Teams message, flagging an email, or creating a list item. The App Service destination makes the trigger side a first-class option for existing web applications and APIs. How it works In the Managed Connectors portal, create a trigger and select App Service as its destination. Select the web app, callback route, Connector Namespace managed identity, and Microsoft Entra audience. When the source event occurs, Managed Connectors requests a token using the selected managed identity and sends the event to the App Service route. App Service built-in authentication validates the token before the request reaches application code. The application processes the event and can use Managed Connectors actions to continue the workflow. The callback is an ordinary authenticated HTTP request, so the application can use its normal framework, routing, dependency injection, logging, monitoring, and deployment practices. Configure receiving-app authentication The App Service destination configures the Managed Connectors side of the callback. The receiving application must still be configured to trust it. The reference sample uses App Service built-in authentication, also known as Easy Auth, with: A Microsoft Entra application that identifies the receiving application and its audience. A secretless federated credential configuration. The Connector Namespace managed identity pinned as an allowed principal. Authentication required for requests reaching the application. This configuration rejects unauthenticated requests and allows callbacks carrying the expected managed-identity token. The Managed Connectors trigger wizard does not currently create or update the App Service authentication configuration automatically. Try the end-to-end sample The Managed Connectors on Azure App Service email-triage sample demonstrates a complete workflow: An Office 365 Outlook trigger delivers a new email to an ASP.NET Core application on App Service. App Service built-in authentication validates the managed-identity callback. The application classifies the message and enriches the sender through the Office 365 Users connector. Important mail produces a Microsoft Teams triage card. The application flags the source email in Outlook. The repository includes the application, Bicep infrastructure, App Service authentication configuration, Connector Namespace connections, and an Azure Developer CLI deployment flow. We validated the complete workflow end to end: the authenticated callback reached POST /api/webhook , the application processed the event, a Teams card was posted, and the source Outlook message was flagged. Current limitations The capability is configured through the Managed Connectors portal, not the App Service portal. The wizard configures the Managed Connectors trigger but does not configure App Service built-in authentication on the selected web app. The current sample authentication setup requires a Microsoft Entra application, audience configuration, federated credential, and allowed-principal configuration. Depending on the application's Easy Auth configuration, authentication can apply to the whole application rather than only the connector callback route. The reference sample validates one push-trigger scenario; it is not a compatibility statement for every connector and operation. What's next The first-class App Service destination removes the generic callback URL step and provides an App Service-aware trigger experience in Azure Managed Connectors. We are also exploring ways to simplify receiving-side authentication so applications can establish connector-scoped trust without manually assembling the App Service authentication configuration. Try the reference sample and share feedback on the connectors and App Service scenarios you want to use.
Azure SRE Agent: Introducing Live Reports
Today we're introducing Live Reports in Azure SRE Agent, now in public preview. You describe a dashboard in chat; the agent builds it, and it refreshes every time you open it. Ops teams ask the same handful of questions every morning: What's burning right now? What landed overnight? Who's on call? The answers usually live across multiple browser tabs, a one-off script only one person can run, or a chat prompt retyped daily and re-read as a fresh wall of text. Live Reports provides the missing piece: somewhere to author a view once and consume it many times. Frozen structure, live data This is the core design decision: the layout is deterministic, and the data is live. The agent authors the page once, then freezes it. Charts, thresholds, column order, and styling stay put. What refreshes on every open are the tool calls embedded in the page, so the shape is identical each morning, and the numbers are up to date. That's what separates a Live Report from a dashboard an LLM regenerates on every view. The chart looks consistent every day, and the page loads like a standard web page rather than a streaming chat response because there's no model in the render path. This leads to a key operational benefit: you only spend tokens when authoring the report. Opening a report built purely on tool calls uses no additional model tokens, no matter how many times you open it. (Reports that opt into AI-powered interpretation are the exception, as explained below.) This makes it practical for your entire team to open the report every morning without incurring ongoing LLM costs. When you want changes, simply ask the agent. It will edit the page in place and save a new version, preserving earlier revisions so you can always reference previous configurations. What you can build Report data sources include the connectors your agent already has access to: any connected MCP server, logs and metrics, source control, work items, and internal services. Charts are real visualizations. Reports pull vetted charting and grid libraries from a CDN, giving you interactive, sortable tables and graphics rather than static markdown tables. Reports can also reason at view time. Alongside tool calls, a report can send a focused prompt to a fast, lightweight model as it renders: classify alerts by severity, group issues by likely root cause, or summarize a discussion thread into a single line. Every reload re-fetches and re-interprets the data, keeping real-time judgment aligned with the latest telemetry. Note: AI-powered interpretation consumes tokens each time the report loads, which is why it is strictly opt-in per report. Reports can also take actions, but only the ones you wired in. A button invokes a write tool from a connector your agent is already connected to: acknowledge an incident, post to a discussion thread, assign an owner, open a work item. It cannot call an arbitrary URL or API of its own. Every button is limited to the exact tool names saved with that version of the report, and any tool that would ask for your approval in chat asks the same way when a button fires it. That's what turns a dashboard into something you operate from, without turning it into an open shell. The security model A model-authored page capable of calling production tools requires strict guardrails. It is constrained across four layers: Sandboxed origin: Reports render in an iframe with sandbox="allow-scripts" and deliberately omit allow-same-origin, ensuring the page runs at an opaque origin with no access to session tokens or cookies. Restricted network access: Report scripts cannot make direct API calls to arbitrary endpoints. All data requests route through the Live Reports runtime, which validates each call against the approved tool manifest for that specific report version. Per-version allowlists: A report can only invoke the exact tools it was configured with. Any unapproved call is rejected server-side at runtime, rather than relying on prompt-level instructions. Explicit human approval: When saving a report with connector access, the agent presents the exact tool descriptions provided by each connector. Nothing executes until you explicitly approve the configuration. Reports remain strictly bound to your agent's existing permission boundary. Exports are sanitized to a static, offline-safe file, which is safe to attach to a postmortem. Getting started Open the Live Reports tab and select New report. Describe your scenario in chat. The agent will inspect your available connectors, ask clarifying questions if needed, and generate the layout. Review and approve the tool permissions to add the report to your gallery. What's next We're continuing to expand connector support, build richer visualization primitives, and tighten the loop between observability and automated remediation. The best reports are often the ones we didn't anticipate. What is the operational view your team finds itself rebuilding by hand? Let us know in the comments. 👉 Try Live Reports in Azure SRE AgentAnnouncing public preview: Markdown for Agents in Azure App Service
Why Markdown for Agents? Web pages often contain scripts, styles, and HTML markup that are useful to browsers but add noise when the content is sent to an AI model. Markdown for Agents removes that extra markup and returns a smaller, text-focused response that is easier for agents to process and can reduce token usage. In internal testing across more than 637,000 pages, converted Markdown responses were 97 percent smaller at the median than the source HTML, with a median conversion time of 2 milliseconds. Results vary based on the page and its content. Public preview availability Markdown for Agents is available in public preview for Windows apps on Azure App Service in all public regions. The app must use an App Service plan in the Basic tier or higher. No additional authentication setup is required for Markdown conversion. Your app's existing authentication, authorization, and network access controls continue to apply. This feature is only supported on Windows App Service at this time. Support for Linux apps will come later this year. Enable Markdown for Agents During the public preview, you can enable the feature through the REST API, ARM/Bicep template, or the Azure CLI using az rest . Dedicated Azure CLI commands and portal support are planned for a future update. Azure CLI with az rest Replace the placeholders with your subscription ID, resource group, and app name: az rest --method patch --url "https://management.azure.com/subscriptions/<SUBSCRIPTION_ID>/resourceGroups/<RESOURCE_GROUP>/providers/Microsoft.Web/sites/<APP_NAME>?api-version=2026-03-15" --headers "Content-Type=application/json" --body '{"properties":{"aiIntegration":{"markdown":{"enabled":true}}}}' Verify the setting: az rest --method get --url "https://management.azure.com/subscriptions/<SUBSCRIPTION_ID>/resourceGroups/<RESOURCE_GROUP>/providers/Microsoft.Web/sites/<APP_NAME>?api-version=2026-03-15" --query "properties.aiIntegration.markdown" To disable the feature, send the same PATCH request with enabled set to false . ARM template Add the following property to your Microsoft.Web/sites resource using API version 2026-03-15 : "properties": { "aiIntegration": { "markdown": { "enabled": true } } } Bicep resource webApp 'Microsoft.Web/sites@2026-03-15' = { name: appName location: location properties: { serverFarmId: appServicePlanResourceId aiIntegration: { markdown: { enabled: true } } } } Request a Markdown response After enabling the feature, request an HTML page from your app with the Accept: text/markdown header: curl -i -H "Accept: text/markdown" "https://<APP_NAME>.azurewebsites.net/" A successfully converted response includes these headers: Content-Type: text/markdown; charset=utf-8 x-markdown-source: easy-markdown The response body contains Markdown generated from the page's HTML. Common content such as headings, paragraphs, links, lists, images, emphasis, and code is preserved, while script and style content is removed. Pages that cannot be safely converted may return their original HTML. Clients should check the Content-Type and x-markdown-source response headers before processing the response as Markdown. What's next Linux support is planned before the feature reaches general availability. We also plan to add dedicated Azure CLI commands and a portal experience in future updates. Share your feedback Try Markdown for Agents with your Windows App Service apps and let us know how it works for your agent scenarios. Share feedback, questions, and feature requests in the comments below.Announcing General Availability of Managed Instance on Azure App Service
Today, we are thrilled to announce the General Availability (GA) of Managed Instance on Azure App Service. Following the tremendous response to our Public Preview announcement at Ignite 2025, we've spent the past nine months working closely with customers, partners, and the community to harden the platform, expand capabilities, and validate real-world enterprise migration scenarios. Managed Instance on Azure App Service is now ready for your production workloads, backed by a full enterprise SLA. The journey from Preview to GA Since November 2025, thousands of customers have used the public preview to move workloads that were previously "stuck" on-premises or on aging Windows Server VMs. The feedback has been unmistakable: Managed Instance on Azure App Service dramatically shortens the path to the cloud for legacy and complex .NET Framework applications often removing the need for code changes entirely. Enterprises across various sectors like financial services, healthcare, manufacturing, and the public sector migrated applications that depended on GAC assemblies, COM components, Windows Services, registry configuration, and mapped network drives apps that historically required expensive re-platforming or a full rewrite. With Managed Instance on Azure App Service, these workloads now run on a fully managed PaaS platform, side-by-side with modern cloud-native apps. What's new at GA Building on the preview foundation of configuration scripts, registry adapters, storage mounts, and RDP via Azure Bastion, GA brings several important additions: Production SLA (99.95%) – Full enterprise-grade availability commitment across all supported regions. Expanded regional availability – Available in at least 8 Azure regions worldwide at GA with continued expansion planned through the remainder of 2026. Deeper Premium v4 integration – Managed Instance now takes full advantage of the Premium v4 App Service Plan tier for enhanced performance, memory-optimized SKUs, and improved price-performance. Zone redundancy – Deploy Managed Instance workloads across Availability Zones for higher resiliency without additional configuration effort. Enhanced observability – First-class integration with Azure Monitor, Application Insights, and Log Analytics, including instance-level metrics for CPU, memory and disk. Improved configuration script experience – Faster startup times, richer diagnostics when scripts fail, versioning support for configuration bundles, and streamlined rollback. Managed Identity everywhere – All secrets, storage connections, and Key Vault references at GA use Managed Identity by default, eliminating stored credentials from your deployment pipelines. Azure Policy and Defender for Cloud coverage – Governance, compliance, and threat protection controls now apply to Managed Instance the same way they apply to standard App Service workloads. Bicep, Terraform, and ARM templates – Full IaC support with new resource providers and modules for repeatable, auditable deployments. GitHub Copilot Modernization - Deep Integration with GitHub Copilot modernization for Application assessment targeting Managed Instance on App Service https://learn.microsoft.com/en-us/dotnet/azure/migration/appmod/working-with-assessment Why customers are choosing Managed Instance on Azure App Service The core value proposition remains the same and it's stronger than ever at GA: 1. Lift-and-Improve legacy applications Migrate .NET Framework apps with hardcoded file paths, COM dependencies, GAC entries, or registry access with no major code rewrites. Install custom components directly on the managed instance using configuration scripts. 2. Re-platform hard-to-modernize apps Move applications with lost source code, legacy middleware (MSMQ, SMTP servers, third-party runtimes), or tight infrastructure coupling. Managed Instance removes the blockers that historically forced these apps to stay on VMs. 3. Hybrid and regulated workloads Integrate securely with on-premises resources using VNet integration and private endpoints. Enforce data residency, Bring Your Own Storage, and Managed Identity–backed access controls to meet finance, healthcare, and government compliance requirements. 4. Incremental modernization Start with "lift and Improve" then adopt PaaS features like DevOps automation, autoscaling, deployment slots, and centralized configuration at your own pace. Future-proof your portfolio without a big-bang transformation. What customers are saying During preview, we saw real numbers: Migration timelines cut from months to weeks for apps that would otherwise have required substantial refactoring. Zero code changes for a significant share of preview workloads that previously blocked App Service adoption. Reduced infrastructure footprint as customers consolidated Windows Server VMs onto managed App Service Plans with zone redundancy and autoscaling built in. We are grateful to every preview customer whose feedback shaped this release. Pricing and licensing Managed Instance on Azure App Service is billed as a capability on top of the Premium v4 App Service Plan. There is no separate Managed Instance surcharge at GA you pay for the underlying Premium v4 compute you consume. Existing App Service reservations, savings plans, and any other Azure Benefit all apply, helping you optimize the total cost of ownership as you migrate. Getting started Getting started is straightforward: Assess your workload using Azure Migrate's updated App Service assessment, which now flags candidates ideal for Managed Instance. Create a new Web App using the Managed Instance on Azure App Service option in the Azure Marketplace, or via Bicep, Terraform, or the Azure CLI. Package your dependencies into a configuration bundle (a zip file plus a PowerShell install script) and store it in Azure Storage. Grant access via Managed Identity. Configure registry values, storage mounts, and networking to match your on-premises environment. Deploy your application using the same App Service deployment mechanisms you already know—ZIP deploy, GitHub Actions, Azure DevOps, or Visual Studio publish. Operate with confidence use RDP over Azure Bastion for deep troubleshooting when you need it, and Azure Monitor for everything else. Resources 📘 Managed Instance on Azure App Service documentation 🎥 Technical Deep Dive session recording from Build 2026 🧭 GitHub Repo with sample configuration scripts, webapp and guidance for Managed Instance on App Service workloads Looking ahead GA is a milestone, not a finish line. On our roadmap we're already working on: Deeper integration with Azure Migrate's web app discovery and assessment capabilities to help identify web apps suitable for migration to Managed Instance on App Service Enhanced migration tooling with easier dependency detection and one-click configuration bundle generation. Expanded Rollout to Azure Regions across 2026 and beyond. Continuously Release new features and capabilities to make migrations easier and faster than ever before We can't wait to see what you build and what you migrate. Managed Instance on Azure App Service is here to make your modernization journey faster, simpler, and more secure than ever. Welcome to GA. 🚀 The Azure App Service Team
A simpler way to deploy ZIP packages to Azure App Service from the Azure portal
We recently introduced a simpler way to deploy applications to Azure App Service for Linux by uploading a ZIP package through Kudu. The experience lets you review the package contents, choose whether to run a server-side build, and follow the deployment through its different stages. This capability is now available directly in the Azure portal through Deployment Center. To use it: Open your Linux web app in the Azure portal. Go to Deployment Center. Select Manual Deployment (Push). Choose Publish files (new) as the source. Drag and drop your ZIP file or select Browse files. You can now upload and deploy your application without navigating separately to the Kudu site. This is useful for getting started, testing an application, or performing an occasional manual deployment. For repeatable production deployments, we recommend configuring a CI/CD pipeline. To learn more about the deployment experience, including package preview, build options, progress tracking, and deployment logs, see our previous post: A simpler way to deploy your code to Azure App Service for Linux | Microsoft Community HubZero Ops: Agents Operate, Humans Govern
How to design, build, and grow an agentic operations practice — and what becomes possible once you do. A note on scope: the patterns in this guide apply to any agentic operations platform. The specifics — the pricing model, the built-in capabilities, the primitives named throughout — are Azure SRE Agent. Where something is a property of the product rather than a universal truth, it’s called out. Remember when? Remember the 3am page? The one where you sat on the edge of the bed with a laptop balanced on your knees, hunting through six dashboards to work out whether the thing that woke you was even real. Half the time it wasn’t. Remember the cost review? Somebody exports a month of billing to a spreadsheet, three engineers spend a fortnight arguing about which resources are actually orphaned, and by the time you’ve agreed on a plan the next month’s bill has already landed. Remember the zero-day? The all-hands marathon. Two days of people cancelling everything, tracing which services pulled the affected package, hand-patching in an order nobody had time to write down. And remember the CVE backlog — the one everyone knows about, the one that only ever grows, because triaging it properly would take a team you don’t have? None of that was a failure of effort. It was the operating model. For decades it looked like this: humans operated, software assisted. We built dashboards, alerts, runbooks, automation scripts, and eventually copilots — and through every one of those advances, the human was still the operator. That’s the part that’s changing. And it’s genuinely good news. Agents operate. Humans govern. That’s Zero Ops. And the best part is you don’t have to invent it — the path is already well-worn. The five things worth knowing before you start Everything below comes from building and running agentic operations at scale. If you read nothing else, read these. 1. Zero Ops is the destination — and it doesn’t mean zero humans. It means removing operations from humans. People don’t disappear; they move up the stack. They set the intent, govern the system, and validate outcomes. Nobody’s job becomes “watch the dashboard” ever again. 2. The model is not the moat. This was the biggest surprise. The model matters less every year. You can swap models. What you cannot swap is the context and governance wrapped around them. That’s the durable asset you’re building. 3. Context creates intelligence. Agents become genuinely useful the moment they’re grounded in reality — your source code, your live telemetry, your institutional knowledge, your incident history, and the skills and tools to act on all of it. Swap the model and the system still works. Swap the context and it stops being useful. 4. Governance creates trust. Enterprises don’t trust intelligence. Enterprises trust controls. Identity, audit, evals, rollback, evidence. Governance is what earns the right to automate — and it’s liberating rather than restricting, because it’s what lets you say yes. 5. Metrics create permission. Nobody should trust an agent because a demo looked impressive. Trust comes from numbers you can run yourself. If only the vendor can produce the number, it’s marketing. If you can query it, it’s a metric. The climb, and the one thing that changes at each rung Here’s the elegant part. As an agent matures, the thing that changes isn’t how clever it is. It’s what the human reviews. Rung What the agent does What the human reviews Crawl Suggests. A human still does the work. Their own work Walk Does the work one step at a time, asking before each action. Every step Run Completes whole tasks and hands back a change to approve. The diff Fly Fixes, deploys to test, validates the outcome itself, posts the evidence. The outcome And between Run and Fly sits the review wall. When an agent produces hundreds of changes a month, reviewing someone else’s diff is nearly as hard as writing it yourself. That’s where teams plateau — not because the agent isn’t capable, but because the humans became the bottleneck. Fly is how you get past it: you move the unit of human review from the diff to the outcome. Hold that thought — we’ll come back to it, because it’s the most exciting part of the whole journey. Getting there is a design problem before it’s a technology one. Agents that climb were built to climb. So let’s start where every one of them starts — how you scope it, what you teach it, and what you connect it to. Part One — Designing your agent Before you start: what you’ll want in place The good news is that this list is short, and you almost certainly have most of it already. There’s no platform to stand up first. Diagnostic logs turned on for the services you care about. An agent can only reason about what your system actually emits. Telemetry the agent can query. It doesn’t need to live in one place — most estates have it spread across several platforms, and that’s completely fine. What matters is that each of those places is reachable and queryable. This is what turns “something is wrong” into “here’s why.” Read access to the sources that hold the answers — your subscriptions, your repositories, your incident history, your ticketing system. An identity for the agent, with permissions scoped the way you’d scope a new team member’s on day one. A repository for agent artifacts. Skills, custom agents and tool definitions are production code. They deserve version control from the first one. That’s it. Nothing here is agent-specific — it’s the same hygiene that makes a system operable by humans. If your on-call engineer can answer a question at 3am, your agent can too. Step 1: Scope it — how many agents do you actually need? Good news first: fewer than you think. Teams often assume one agent per team, and that’s usually wrong. Five considerations decide it: 1. Fixed cost. Every Azure SRE Agent carries a small baseline charge just for existing — think of it as keeping the lights on so the agent is ready the instant something happens. That means consolidating where you can is genuinely good hygiene: fewer agents, each with a clear job, means every dollar goes toward outcomes rather than idle capacity. 2. Context. This is the big one. An agent is powerful because it holds a complete picture of a system. Split one application’s context across two agents and you’ve halved what each of them knows — usually the half that mattered. Don’t split an app’s context. 3. Data residency at rest. If data legally cannot leave a geography, that’s a boundary, and it’s a real one. Separate agent, separate region. 4. Team and organisational access boundaries. Genuinely different permission sets and genuinely different blast radius deserve genuinely different agents — each with its own identity, so least-privilege actually means something. 5. At least one dev agent. Always keep a non-production agent to test changes before they touch prod. Same reason you have a staging environment. That’s the whole list. Everything else, consolidate. Ideally, this is what it looks like. A single agent per application or product module — never splitting one across two. Explicit production and test agents. A regional agent wherever residency genuinely demands one. Every split maps to one of the five considerations above. The one thing to protect in every split decision is context. When two agents need to reason about the same problem, each one only has half the picture. If you absolutely must split context — say your org structure or access boundaries require it — plan for those agents to talk to each other so the full context is still reachable. Multiple patterns work. A dedicated infrastructure team that manages AKS clusters and only cares about the upkeep of that infrastructure? A single agent scoped to those resources makes perfect sense — they have a clear domain, a clear boundary, and a clear job. An application team whose service depends on a database? Give that application’s agent access to the database rather than standing up a second agent and splitting the problem’s context across two. There’s no single right layout — the principle is: keep the context of the problems you’re trying to solve together. Step 2: Teach it — context is king This is where the magic actually comes from, and it’s the step most worth over-investing in. Your agent needs five kinds of context: Source code — what the system actually does Production telemetry — what it’s doing right now Institutional knowledge — how your team really operates Previous incidents — what broke before, and why Skills and tools — how to act on any of it Connect the first two and you have a competent log reader. Add the middle two and it starts sounding like someone who’s worked on your team for a year. How you actually bring context in: Connect the real sources — subscriptions and their telemetry, your repositories, your incident history, your ticketing system. Knowledge as markdown in a repo. This is the pattern that works best. LLMs are exceptionally good with markdown files, and putting your knowledge in a connected repository means it’s version-controlled, reviewable, and — critically — updatable by the agent itself. Your scheduled tasks can automatically improve these files as the agent learns, closing the loop between insight and artifact. Connect external knowledge via MCP. If your team’s knowledge lives in Confluence, SharePoint, or another platform, connect it as an MCP server rather than migrating it. The agent queries it at runtime. Upload documents. Architecture diagrams, architecture decision records, design docs, onboarding guides. It reads all of it. Just talk to it. This is the underrated one. Tell it how your system works. Explain that “the blue cluster” means the EU stamp, that Tuesday deploys are riskier, that this alert is always noise before 8am. Ask it to summarise your architecture back to you — where it’s wrong, you’ve found a context gap, and you can fill it on the spot. One thing to be deliberate about: don’t dump everything. If you’ve accumulated years of documentation, runbooks, and tribal knowledge, resist the urge to pour all of it in on day one. Garbage in, garbage out. The agent will work with whatever you give it, and outdated or contradictory knowledge makes it worse, not better. Curate intentionally. Start with the knowledge that matters for the scenarios you’re tackling first, make sure it’s current, and grow from there. Teaching an agent feels remarkably like onboarding a sharp new hire. The difference is it reads everything you give it, overnight, and never forgets. And you don’t have to teach it everything at once. This is the part worth saying plainly, because the size of an estate can feel paralysing. You are not trying to pour your entire organisation into an agent before it becomes useful. You teach it the parts that matter, and you do it organically — one solution at a time. Start from your toil. Write down the things that actually wake your engineers up, the tasks your team does over and over, the investigation everyone dreads because it takes four hours and always ends the same way. Pick the top one. Coach the agent through that single scenario the way you’d coach a new engineer through their first on-call shift — the context it needs, the sources it should check, the judgement calls that aren’t written down anywhere. Then do the next one. Each scenario you teach is narrow, which means it’s cheap and fast to get right. And each one compounds: the context you gave it for scenario one is already there when you start scenario three. Six weeks in, you’ll notice it knows your system well enough to help with things you never explicitly taught it. Don’t boil the ocean. Boil the thing that’s burning you. Step 3: Create the artifacts — understand the primitives, then build Before you build anything, it helps to understand the three primitives you’re building with — because the difference between them is what gives you consistency. The meta agent is your agent out of the box. It has the LLM’s world knowledge plus all the context you’ve connected — your code, your telemetry, your documents, your memory. It’s versatile: it can investigate, reason, plan, and act. But it’s non-deterministic. Ask it the same question twice and it might take different steps, in a different order, and format its findings differently. That’s fine for exploration. It’s not fine for the 3am incident that needs to run the same way every time. Custom agents give you that consistency. A custom agent is a specialist with its own instructions, its own tools, and its own scope. Think of it as the what — the plan. The Zava learning lab’s learning-ops agent is a good example: it tells the agent exactly how to handle an incident — what to check, in what order, what to post, how to format the report. Every run follows that plan. Custom agents are scoped — they’re only invoked when you specifically ask for them (via /agent in chat, or via a response plan or scheduled task). That scoping is itself a governance lever, which we’ll come back to in Step 5. Skills are the how. They’re reusable procedures that teach the agent how to do a specific thing — query your Kusto cluster, restart a container app, read an IcM incident, run a particular diagnostic sequence. Skills are universal: both the meta agent and any custom agent can use them. A single skill written once is available everywhere. The key insight: the meta agent alone will get you far, but it won’t do the same ten steps next time, or in the same order, or produce the same kind of report. Custom agents and skills give you that repeatability — and repeatability is what you need for automation you trust. Now — how you actually create them. There are exactly two on-ramps, and which one you take depends on whether you already know the answer. Path A — you have a runbook (a known problem). Throw the runbook at the agent and ask it to build the artifacts: the skill, the custom agent, the tool definitions. Review what it produces, refine it, and have it cut a pull request into your repository. A procedure you’d have hand-written over a week arrives in an afternoon. Path B — you don’t (a complex or unknown problem). Work it interactively. Hand the agent the live problem and investigate together. Let it dig, watch it waver, correct its wrong turns, point it at the source it didn’t know about. When you finally crack it — that’s the moment. Ask it to turn what just happened into a custom agent, a skill, a tool. The next time that problem appears, it’s automatic. Path B is the one people don’t expect, and it’s the more valuable of the two. Your best artifacts aren’t written at a desk. They’re precipitated out of real investigations that worked. Every hard incident you solve together becomes an incident you never have to solve again. This isn’t unusual, either — teams everywhere now run skill-creating skills, agent-building skills, and MCP-server-building skills. Using the agent to build more of the agent is simply how this works now. Step 4: Test it — playground first, then non-prod Treat agent artifacts like code, because they are. Start in the playground — a safe space to exercise a skill against realistic inputs without touching anything. Then promote to a non-production system where the agent can act for real against resources that don’t matter. You won’t get everything right before production, and you don’t need to. Get the critical parts right — the core logic, the safety boundaries, the happy path — and then put it on real work. That’s where you find out what it’s actually like. From there, use evals to improve continuously. Every real run produces one, and reading them is how you find out whether the artifact holds up outside the playground. Part Two covers what to do with that signal — including how to wire it back into the artifacts automatically. And because these are production artifacts, they belong in source control from the beginning — with review, diffs, and rollback. Step 5: Govern it — earn the right to automate Remember principle four: governance creates trust. This is where you make it concrete. Before anything touches production, you decide who the agent is, what it’s allowed to do, what rules gate its actions, and what checks run in context. These controls layer on top of each other, and together they’re what lets you say yes to autonomy with confidence. Identity and access Your agent authenticates as a managed identity — system-assigned or user-assigned — and you scope it with normal Azure RBAC at the subscription, resource group, or management group level. Out of the box, Azure SRE Agent offers two access tiers: Reader — read-only access to your resources. This is all your agent needs for investigation, root-cause analysis, and reporting. It’s the right starting point. Privileged — adds resource-type-specific contributor roles (like Container App Contributor) based on what’s detected in your environment. This is what the agent needs for actions: restart, scale, rollback, configuration changes. Most teams start with Reader and add Privileged only on the resource groups where they want the agent to act. If neither tier fits — maybe you want the agent to restart App Services but never touch network rules — create a custom RBAC role with exactly the permissions you need and assign it to the agent’s managed identity. The agent’s identity is its security boundary; treat it the way you’d treat any other service principal. Run mode This is the single biggest lever. In Review mode, the agent proposes actions and waits for a human to approve each one. In Autonomous mode, it acts on its own within the bounds you’ve set. Most teams start every scenario in Review, watch it work for a few weeks, and then selectively move well-understood scenarios to Autonomous. That graduation is the Crawl-to-Run climb in practice. There’s a third thing worth understanding: what happens when the agent doesn’t have the privileges to act. If the agent’s managed identity lacks the RBAC permission for an action, it doesn’t fail silently — it asks. An Administrator can grant temporary elevation via on-behalf-of (OBO), which lets the action execute using the human’s credentials rather than the agent’s identity. This is the human-in-the-loop pattern at its most precise: the agent does the investigation, proposes the action, and a human with the right privileges authorises it in context. The agent never accumulates permissions it doesn’t need permanently, and the audit trail shows exactly who approved what. Tool controls Every tool the agent has access to can be set to one of three states: Allow — the tool executes without asking. Good for safe read operations you’re confident about. Ask — the tool pauses for human approval before running. Good for actions you trust but want to see before they happen. Off — the tool is completely disabled. The agent can’t use it at all. This is the first governance layer — simple, per-tool toggles. Need the agent to query your Kusto cluster but never write to it? Allow the read tool, turn the write tool off. Need it to restart an App Service but never delete one? Allow the restart, turn delete off. This is how you define the agent’s basic operational envelope. Some actions — like restarting a healthy service or scaling up a container app — may not need any gating at all. Others — like modifying a network security group or changing a database configuration — absolutely do. The right setting depends on how much autonomy you want the agent to have and how much you want a human involved. There’s no single right answer; there’s the answer that fits your comfort level today, and it can change tomorrow. Tool access policies Tool controls are per-tool on/off switches. Tool access policies go deeper: they let you write pattern-based rules that match tool names and even command arguments. Examples: - “Deny any command containing delete “ — bash(az * delete *) matches any az ... delete ... command regardless of which tool executes it. - “Allow all monitoring queries without approval” — so your read-only investigation flow runs uninterrupted. - “Ask before any deployment command” — so deploys always pause for a human. Policies apply at three scopes: Scope Who sets it What it can do Global Admin Allow, Ask, or Deny — across the entire agent Custom agent Admin or author Allow only — widen access within global boundaries for a specific custom agent Thread Any user Allow only — temporary override for one conversation The key principle: a global deny cannot be overridden by a lower scope. A custom agent or thread can widen access but never weaken a global deny. This means an admin can set a floor — “nobody, human or agent, can run a delete command” — and know it holds. Hooks Policies match patterns. Hooks evaluate context. This is the layer that handles the cases patterns can’t express. Four hook events: Event When it fires What you’d use it for Start A new thread begins Seed context, validate the trigger, tag the conversation PreToolUse The agent is about to call a tool Inspect the arguments, allow/deny/ask based on what you see PostToolUse A tool just returned Audit the result, flag sensitive output, trigger follow-up Stop The agent is about to finish Validate that the work is complete, reject and keep the loop running if it’s not Hooks can be prompt-based (an LLM judge evaluates the situation) or command-based (a bash or Python script runs deterministically). They sit at the highest priority in the decision chain — a hook allow overrides everything below it, and a hook deny blocks immediately. Here’s where it gets practical. Say the agent is investigating a performance issue and discovers a corrupt database index. It decides to drop and rebuild the index — exactly what a DBA would do. But you don’t want the agent to ever drop a table. How do you allow one and prevent the other? Three layers, working together: Tool access policy: a global deny on any command matching *DROP TABLE* . Pattern-based, unconditional, always enforced. Custom agent scoping: create a database-maintenance custom agent with instructions that explicitly say “you may drop and rebuild indexes; you may never drop tables.” The custom agent only has the database tools it needs — nothing else. The blast radius is contained by design. PreToolUse hook: a script that inspects the actual SQL command. It allows DROP INDEX , denies DROP TABLE , and can require approval for any DDL command above a risk threshold you define. The policy catches the obvious pattern. The custom agent constrains the scope. The hook handles the edge cases that patterns miss. This is the full stack working together. Scoping automations to a custom agent is one of the most powerful governance levers you have. Instead of giving the meta agent broad database access, you create a specialist with its own tools, its own instructions, its own tool access policies, and its own hooks. The meta agent can investigate and recommend. Actual database changes only happen through the custom agent, with guardrails purpose-built for that domain. Who can configure the agent RBAC extends to the agent itself. Four built-in roles govern who can do what: Role What they can do Administrator Full control — approve actions, manage connectors, configure hooks and policies, change run mode, deploy artifacts Author Create custom agents and tools, upload knowledge, author response plans and incident configurations, manage connectors Standard User Chat, run diagnostics, request actions, create scheduled tasks Reader View conversations and configuration — read-only Separation of duties applies here the same way it applies everywhere else: the person who builds a skill shouldn’t necessarily be the person who promotes it to Autonomous. Only Administrators can approve infrastructure actions — Standard Users and Authors cannot. And only Administrators can create hooks and tool access policies, because those controls govern what every other role can do. How it all fits together These controls layer: identity sets the boundary, run mode sets the default posture, tool controls set the envelope, policies set the rules, and hooks handle the judgement calls. They’re not restrictions — they’re what lets you say yes to progressively more autonomy, with evidence that each step is safe. A useful mental model: governance isn’t a gate you pass through once. It’s the dial you turn up gradually, scenario by scenario, as each one proves itself. The agent that’s fully autonomous for certificate renewals and fully gated for database changes isn’t half-governed — it’s precisely governed. Step 6: Promote to production — your agent configuration is code This is the step that turns your dev agent into a repeatable, auditable production system. Your dev agent is your workshop — the place where you experiment, teach, build artifacts, and iterate until things work. Once they do, the configuration you’ve built there becomes your golden state: the skills, custom agents, tool definitions, knowledge base, response plans, scheduled tasks, and memory that together define how this agent operates. All of it can be declared, versioned, and deployed programmatically: Infrastructure as Code — define agents and their configuration in Bicep or Terraform, same as any other Azure resource. Your agent’s entire shape lives in a template. CLI and REST API — create, update, and configure agents with az commands or direct API calls. Useful for CI/CD pipelines that promote artifacts from dev to prod as part of a normal release. Artifact repositories — skills, custom agents, and tool definitions are files in your repo. Push them to your production agent the same way you push code: through a pipeline, with review, with rollback. This means everything your dev agent learned can flow to production through your existing change process. A new skill gets built and tested in dev, reviewed in a PR, merged, and deployed to the production agent by the pipeline — no portal clicking, no manual replication, no drift. It also means consistency across a fleet. If you run multiple agents — per module, per region, per environment — they can all be powered from the same artifact repository. Update the skill once, deploy it everywhere. The agent-per-module pattern from Step 1 works precisely because IaC makes it cheap to keep them consistent. And when something goes wrong, you roll back the same way you roll back anything else: revert the commit, redeploy the template, and the agent is back to its last known-good state. Step 7: Wire it up — an artifact does nothing until something calls it A skill sitting in your repository doesn’t do anything until it’s bound to a trigger — something in your world that fires it without a human deciding to. It’s an easy step to skip, and worth not skipping. There are three you’ll use constantly: Incident response plans. Attach the artifact to an alert class, so that when that alert fires, that skill runs. This is the single highest-value wiring you can do. Scheduled tasks. For work that should happen on a rhythm rather than in response to a signal — the nightly sweep, the weekly review, the monthly audit. HTTP triggers. For everything else in your ecosystem that wants to start agent work: a pipeline stage, a webhook, a work item transitioning to Ready. Here’s why this matters more than it looks. Remember the climb — Crawl, Walk, Run, Fly. Teams often assume they’ll graduate by making the agent smarter. They won’t. A brilliantly capable agent that only ever runs when someone opens a chat window is still at Walk, permanently, because a human is still initiating every piece of work. Capability doesn’t promote you. Triggers do. Wiring is the actual line between Walk and Run. Cross it deliberately. Step 8: Mimic your production process Here’s the step that turns a clever assistant into an operations teammate: the agent should follow the process your humans already follow. Not a parallel workflow. The workflow. An incident arrives → the agent acknowledges it, so everyone can see it’s owned → it investigates, pulling telemetry, correlating recent deploys, checking dependencies → it posts its findings to the incident, where the on-call already lives → it proposes or applies the mitigation → it updates status → it documents the root cause → it resolves. That’s end-to-end incident investigation and remediation, in the same lifecycle, the same ticket, the same channel your team already watches. No new tool to learn. The on-call engineer just notices the work is already done. And this covers more ground than people expect. Most teams think of incidents in three flavours: outages, where something is down; performance issues, where something is slow or degrading; and manual errors — the config change somebody made by hand at the end of a long day, the setting that got flipped in the portal and never made it back into source control. That third category is the one teams under-count and the one agents are unusually good at, because catching it is mostly a matter of comparing what’s running against what was declared — patient, unglamorous work that nobody wants to do at 2am. A worked example. The Zava learning lab agent runs exactly this loop — incident-triggered investigation and remediation across a live estate. Looking at its real runs: a typical end-to-end run takes about 32 tool calls and lands in a 5-to-12-minute band, with a median around 8.6 minutes from signal to finished work. Roughly five minutes to a mitigation, ten to a full resolution. Compare that with what it replaces: a page, someone waking up, ten minutes to orient, a scramble across dashboards, a colleague pulled in for a second opinion. Ninety minutes and two engineers, on a good night. A second example, from the other end of the lifecycle. A large software vendor running a multi-region estate — dozens of subscriptions, tens of thousands of resources — wired their agents into delivery rather than just incidents. A work item moves to Ready, and that’s the trigger. A custom agent picks it up, writes the code, opens the pull request, deploys the change to a test environment, and runs the validation suite against it — synthetic checks and browser-driven tests, the same ones a human would have run. Then it posts the result on the original work item. The engineer’s first involvement is reading an outcome that already has evidence attached. Same five design considerations from Step 1 govern their fleet: one agent per product module, explicit prod and test agents, and one extra agent in-region purely for data residency. These two examples bookend the same idea. One agent closes incidents; the other closes work items. Both were built the same way — context first, artifacts second, triggers third. Beyond incidents — the agent as a proactive partner It’s easy to think of agents as incident responders, because that’s where the value is most visible. But the best teams use them just as heavily when nothing is broken. Understand your system better. Ask the agent to explain your architecture back to you. Ask it what depends on what. Ask it to map the blast radius of a change you haven’t made yet. Ask it to find every resource in your estate that hasn’t been touched in six months, or every configuration that drifts from what’s declared in code. These aren’t investigations — they’re conversations. And the answers come grounded in your actual telemetry and source code, not a wiki page that was last updated in 2023. Get recommendations you didn’t ask for. Set up a scheduled task that reviews your infrastructure weekly and surfaces opportunities: resources that could be right-sized, SKUs that could be downgraded, replicas that could be consolidated, regions where you’re paying for redundancy you’re not using. The same task can check for reliability gaps: services without health probes configured, storage accounts without soft-delete enabled, deployments running without a rollback path. The agent sees all of it because it already has the context — it just needs a reason to look. Run proactive reliability reviews. Ask the agent to evaluate your service against the Azure Well-Architected Framework, or against your own best practices checklist. Ask it to compare your production configuration against your staging configuration and tell you what’s different — and whether the difference is intentional. Ask it to trace a customer-facing flow end to end and identify the single points of failure. Shift from reactive to preventive. This is the compounding value of the platform. Every incident the agent resolves teaches it something about your system. Over time, the agent that started as an incident responder becomes the thing that prevents incidents — because it’s seen enough of your system to spot the preconditions before they become symptoms. The cost analysis that catches the runaway resource before finance does. The capacity check that raises the quota before the 429s start. The configuration audit that catches the drift before it becomes an outage. The agent that only responds to incidents is useful. The agent that also prevents them is transformative. Part Two — Running it well Two loops, not one queue Once agents are working real incidents, the question stops being can it and becomes which ones. Make that a routing decision rather than a judgement call. Run two loops: an agent loop and a human loop. Every incident class is registered to one of them, so where an incident lands is a property of the class, decided in advance — not something someone works out at 3am. Promotion between loops is deliberate. Moving a class into the agent loop is a reviewable change with a written gate, and a written demotion trigger for when it stops earning its place. The safety net belongs to the incident system, not the agent. Define the conditions your process cares about — not acknowledged within x minutes, not mitigated, not handed off — and let the incident system escalate to the human loop when they’re breached. An agent that has stalled can’t be relied on to report that it has stalled; something outside it has to notice. And escalation should carry the work with it, so the human arrives to evidence already gathered rather than a blank page. Cost: know what an outcome costs One of the quietly wonderful things about agentic operations is that you can finally price an outcome. Agents consume metered units, and every unit maps to work. So instead of “what does our on-call cost?” — a question nobody has ever answered honestly — you get: this incident, end to end, cost this much. For the loop above: an entire incident investigated, mitigated, documented and resolved, in minutes, for under $30. Now price the alternative. Two engineers, ninety minutes, out of hours, plus the context-switch tax on whatever they were doing, plus the meeting the next morning to explain what happened. You’re comparing tens of dollars against hundreds — and that’s before you count the ninety minutes of customer impact that didn’t happen because the fix landed in eight minutes instead of an hour and a half. Multiply by your monthly incident volume and it stops being a cost conversation and starts being a capacity one. The question isn’t “can we afford this?” — it’s “what do we do with the engineering time we just got back?” But be careful not to measure the return only in money and minutes, because the larger part of it never shows up on an invoice. It’s the engineer who slept through the night. It’s the on-call rotation people stop quietly dreading, and the weekend that stayed a weekend. It’s the postmortem that never had to be written — and with it, the whole uncomfortable ritual of working out whose change it was — because the problem was caught and fixed while it was still one degraded instance rather than a customer-visible outage. Teams feel that long before finance notices the bill. Morale has always been a reliability metric; it just never had a dashboard. A few practical habits: - Set a consumption budget deliberately, and know who can raise it and how fast before you need them. - Watch cost per resolved outcome, not total spend. Total spend rising while cost-per-outcome falls is exactly what success looks like. - Use the right trigger for the job. Incident response plans and HTTP triggers bring the work to the agent the instant it matters. Scheduled tasks handle the work that belongs on a rhythm — the nightly sweep, the weekly review. Both have a place; the key is matching each scenario to the trigger that fits it. Live Reports — the UI beyond chat Most people first encounter their agent in a chat window, and chat is genuinely good for investigation and conversation. But it’s not the only surface — and for a lot of operational work, it’s not the best one. Live Reports are interactive HTML applications built by the agent and hosted on the platform. They call the same tools the agent uses — Kusto queries, Azure CLI, incident APIs, connector tools — and render the results as charts, tables, grids, and interactive controls. They’re not screenshots of a past conversation. They’re live applications that re-fetch data every time you open them. Here’s the part worth understanding from a cost perspective: the agent spends tokens when it builds the report — the conversation where you describe what you want. After that, opening the report calls the tools directly. No LLM is involved, so there’s no ongoing token consumption. Build it once, open it a hundred times, share it with your team — the investment is in the creation, and it pays off every time someone opens it. Think of Live Reports as the place where your agent’s intelligence becomes a permanent, shareable surface rather than a conversation that scrolls away. Scenarios where Live Reports shine: Morning triage view. What happened overnight? Which incidents are open, which were resolved autonomously, which need human attention? A single page your on-call opens at the start of every shift — always current, no queries to run. Agent fleet health. Across all your agents: which are healthy, which have degraded tool reliability, which haven’t run in a week? Per-tool success rates, outcome counts, cost-per-resolution trending. The monitoring dashboard you’d otherwise build in Grafana, except it’s already wired to the data. Governance and compliance. NSG audit results, CVE exposure by service, resource compliance against your policy baseline. The report that used to take two engineers a day to compile — now it’s a page that’s always current. Cost analysis. Per-agent spend, per-outcome cost, consumption trending with visual charts. The data that makes the cost conversation in Part Two actually work. On-call handover. A shift handoff report: what happened during this rotation, what’s still pending, what to watch. Built once, regenerated for every handover. Stakeholder status pages. Service health for leadership or customers — uptime, incident summary, SLA adherence — without exposing the underlying tools or conversations. Interactive explorers. Not just viewing data but acting on it. A compliance report where you can drill into a finding and ask the agent to open a remediation PR, right from the report surface. The pattern is the same every time: you tell the agent what you want to see, it builds the report, and from that point forward the report is a zero-cost, always-current application that anyone on your team can open. It’s the agent’s intelligence crystallised into a surface that doesn’t need the agent to be running. Monitor the agent You’ll want a few different lenses, because each sees something the others can’t: Layer What it gives you Live reports Your measurement dashboard — autonomy by scenario, throughput, tool reliability — refreshed from your own connectors every time you open it Scheduled tasks The agent reporting on itself: a weekly health narrative, and the loops that keep artifacts current Your own observability platform Independent health and reliability monitoring outside the agent — the layer that still works when the agent doesn’t Foundry Control Plane Auto-discovers your SRE agents across the subscription: status, error rate, run counts, plus start/stop/block lifecycle control, governed by normal Azure RBAC Agent 365 Organisation-wide registry, governance and security posture across every agent platform you run. Agent 365 is generally available; SRE Agent integration into it is on the roadmap One field-tested tip: track tool failure rate per tool, not in aggregate. The overall success rate in large estates typically sits above 98%, which is reassuring — but it can mask a single connector that needs a configuration fix. Watching each tool individually lets you catch those early, and the fix is usually straightforward: a stale token, a permission gap, a connector that needs reconnecting. Knowledge, evals and learning — insist on these Context isn’t a one-time setup. It’s a living asset, and it’s the thing that compounds — but only if your platform is built to let it. This is the section where what you’re running starts to matter a great deal, so it’s worth being direct about what to demand. Insist on an agent that learns without being told to. The common failure mode of agentic tooling is that all the good material stays in the chat thread. Someone works a hard problem with the agent at midnight, finally cracks it, and the reasoning evaporates when the tab closes. What you want instead is derived learning: the agent distils what it just worked out — the query that got there, the dead end worth avoiding, the service that behaves nothing like its documentation — and files it as durable, structured knowledge on its own, without anyone remembering to write it down. Azure SRE Agent does this automatically. Every investigation deposits something. What still needs your attention is the round trip to the original source of truth. Derived learning lives with the agent. Your runbook, your architecture note, your alert definition lives in your repository — and that’s the copy your humans read. Wire the automation that pushes a learning back into the original artifact as a pull request, so the knowledge doesn’t quietly fork into two versions. This is the single most valuable piece of plumbing most teams haven’t built yet. Insist on evals that run forever, not once. Evals get widely misread as a pre-production gate: test the skill, it passes, it ships, done. That’s the smaller half of the value. The bigger half is relentless — continuously evaluating the agent’s real runs in production. Did it stay in scope? Did it reach the right conclusion? Did it stop and ask when it should have? Did that skill quietly start failing at step four last Tuesday? Real traffic finds things no test suite will, and it finds them on your actual estate rather than on a fixture. Then close the loop, so eval results become work rather than a report nobody opens. Azure SRE Agent ships this as a first-class loop: scheduled tasks that watch the eval signal, notice the degradation, and act on it. Self-improvement — where it gets fun Which is where something rather lovely happens: the agent starts improving itself. It notices a runbook is out of date and updates it. It sees a skill failing at the same step and rewrites that step. It spots a recurring investigation and proposes a new custom agent to own it. It watches its own eval scores and opens a pull request against the artifact that slipped. Teams run learning-loop agents alongside their fleets, and watchdog agents that review other agents’ work. Every completed task should make the next task easier. That’s the flywheel — and it only turns when all three pieces are present: knowledge that accumulates by itself, evals that keep scoring real work, and automation wired to act on both. Put them together and the system stops being something you maintain and starts being something that maintains itself. Part Three — The Zero Ops journey: the art of the possible Now the fun part. Here’s what each rung actually feels like, across the scenarios teams really run. Crawl — the agent suggests, you do the work You’ve connected context and you’re asking questions. It’s already useful: “Which of these 40 alerts overnight actually mattered?” — and it tells you, with reasoning. At this rung the governance sweep produces its first report: here are your idle resources, here are the network rules that don’t match policy, here are the CVEs you’re exposed to. Just a list — but it’s a list nobody had time to produce before, and it took four minutes. The certificate scan tells you what expires in the next 90 days. The cost analysis names your top ten spenders and why they moved. The change reviewer reads an incoming change request and tells you, in plain language, what it actually touches and what depends on it — the blast-radius analysis somebody used to do by hand in a change advisory board meeting. You still do all the work. But for the first time, you can see everything. Walk — the agent does the work, one step at a time Now it acts, asking before each step. This is where investigation and root-cause analysis come alive. An alert fires and the agent has already pulled the telemetry, correlated the recent deployment, checked the dependency, and posted a probable cause on the incident — before the on-call has finished reading the title. The question responder starts answering “is the EU region healthy?” in your team channel, with evidence. The governance sweep grows a spine: it doesn’t just list the orphaned resources, it recommends what to do about each. The CVE report becomes a prioritised remediation plan. The change reviewer stops describing the change and starts drafting it — the implementation plan, the validation steps, and the rollback procedure, written before anyone approves anything. You approve every step. It feels slow. It is also where you discover exactly what your agent is good at — and every gap you find becomes tomorrow’s artifact. Run — the agent completes whole tasks; you review the change Triggers are wired now — incidents, webhooks, schedules — and work starts without you. This is the rung where the 3am page stops arriving. The alert-class handler takes a whole class end to end: fires on arrival, investigates, applies the safe mitigation — restart, scale up, roll back the release — documents it, resolves it. You read about it in the morning. This is the rung where the word self-healing finally earns its place. It’s worth being precise about what it means, because it’s a phrase that gets stretched: self-healing is when the agent detects a known failure class, decides on the response, and acts on it within bounds you pre-approved. Not “the agent does whatever it thinks best.” The class is chosen by you. The safe actions are enumerated by you. The agent’s contribution is that it does the work at 3am, correctly, without waking anyone — and tells you exactly what it did. And notice that this is granted per alert class, never per service. It’s completely normal for one fleet to run some classes at near-total autonomy while other classes sit at a deliberate zero, because nobody’s ready yet. That’s not inconsistency. That’s the control working. The capacity agent sees the quota curve heading for a wall and raises it before anything breaks. The certificate agent opens the renewal PR on schedule. The maintenance agent handles the planned work that used to eat somebody’s weekend — the scheduled patching round, the index rebuild, the node pool rotation — running it in the window, verifying it landed, and reporting on it. The change agent executes the approved change in non-production, validates it, and raises the pull request and the change record together. The governance sweep stops recommending and starts acting — opening pull requests against your infrastructure-as-code to close the findings it used to just report. The CVE backlog that only ever grew? It starts going down, because something is working it every single day. And the work-item loop appears: a backlog item goes in, a custom agent writes the code and opens a pull request. You review the diff. Which is exactly when you meet the review wall. Fly — the agent proves the outcome, and improves the system Fly is not “the agent can execute.” It’s two much better things. Fly, part one: the agent can prove the outcome is correct. It builds the fix. It deploys it to a test environment. It runs the validation itself — synthetic checks, browser tests, the full suite. Then it posts the evidence. You stop reviewing the diff and start reviewing the outcome. That’s how the wall comes down. Now the work-item loop closes completely: backlog item → code → deploy → tested → evidence posted. The release-safety agent doesn’t just roll back after an incident, it gates the deploy beforehand — validating in test and blocking the bad one. The governance sweep pushes its own fix to production, having proven in test that it works. And your standard changes — the well-understood, pre-approved, thousand-times-executed ones — get carried out in production end to end, validated, and the change record closed with the evidence attached. The change advisory board stops reviewing procedure and starts reviewing outcomes, which is what it always wanted to be doing. Fly, part two: the agent improves the system. It learns from every incident. It improves knowledge, artifacts, runbooks, skills — and its own custom agents. The alert-quality loop turns inward: it notices which of your alerts are chronic false positives and opens PRs to fix the alert rules themselves. Your monitoring gets better while you sleep. The system gets better without a human editing it. And back to where we started That 3am page? A whole class of them doesn’t reach a person anymore. The fortnight-long cost review? A standing job that finds the waste and opens the PR. The zero-day marathon? The agent maps exposure across every service in minutes, patches in test, proves it works, and hands you evidence. The CVE backlog that only grew? Something works it every day, and it shrinks. That’s Zero Ops. Not zero humans — zero operations for humans. Your people set intent, govern the system, and validate outcomes. Everything below that line takes care of itself. The proof We run Microsoft this way. Every number here is queryable — these aren’t product metrics, they’re trust metrics. Today: - 2,500+ Microsoft engineering teams - 5,400+ agents running in production - Median time from alert to mitigation: 4 minutes To date: - 1.47M incidents processed - 221K mitigated autonomously - 1.25M enriched for the on-call engineer - ~1M developer hours saved* In the last month alone: - 480K incidents handled - 91K mitigated autonomously - 32M agent actions executed - 60K deploy-and-validate runs - 97.9% of agent work ran autonomously That last number is the one worth sitting with. Ninety-eight percent of the work happens with no human in the conversation — and the two percent that does reach a person is the two percent that genuinely needs judgement. In closing It isn’t about building a better agent. It’s about building a system that deserves autonomy. Context makes it intelligent. Governance makes it trustworthy. Metrics make it provable. When those three come together — agents operate, and humans govern. And the best news: you don’t have to build this from the ground up. Azure SRE Agent already carries these learnings — the context, the governance, the evidence, and the metrics — so your team can start today. Pick one scenario. Give it context. Teach it your system. Work a real problem with it, and turn what you learn into something that persists. Then do it again next week. Start your Zero Ops journey: aka.ms/sreagent · Resources and community: aka.ms/sreagent/links *AI-calculated estimate, based on a conservative earlier baseline.How to build long-running MCP tools on Azure Functions
Recently, a customer building servers with the Azure Functions MCP extension reached out and asked: How do I handle tools that take longer than the client is willing to wait? This becomes especially relevant when tool calls move beyond simple request/response into multi-step workflows and long-running operations. At the same time, MCP is evolving to address exactly this. The Tasks extension is introduced in the 2026-07-28 release candidate, defining a standard way to model long-running work. In this post, we’ll walk through how to build long-running MCP tools on Azure Functions using Durable Functions , a framework for authoring stateful, long-running workflows as ordinary code, with checkpointing, scaling, and recovery handled automatically. MCP tools today Today, MCP tools are fundamentally request/response: the client issues a tools/call the server returns a result This works well for fast operations, but breaks down when: workflows take minutes execution depends on multiple steps latency is unpredictable In practice, clients enforce their own tool-call timeouts. These aren't standardized by the MCP spec and vary per client, but they're often in the ~30–60 second range. If a tool exceeds that window: In practice, clients often enforce short timeouts. If a tool exceeds that window: the client times out the agent observes a failed call the underlying work may still be running So the core issue is that you have synchronous tool calls don’t naturally model long-running work. The MCP Tasks extension The Tasks extension to address this. With the extension, a server can respond to a tools/call with an asynchronous task handle instead of a final result, and the client drives the lifecycle from there: tasks/get: poll the task's status tasks/update: submit input back to the server if the task reaches input_required tasks/cancel: cancel an in-flight task A task carries a status ("working", "input_required", "completed", "failed", or "cancelled") and on completion, the final result. Task creation is server-directed: the client advertises support by including the extension in its per-request capabilities, and the server decides per request whether to return a task. A server won't return a task to a client that hasn't advertised support. It's important to note that Tasks rely on ecosystem support. Clients must advertise the extension, and MCP SDKs must implement the task lifecycle, before servers can use it. So while Tasks is now a defined extension, broad client and SDK support is still in progress. Implement long-runng tasks with Durable Functions today Until the Tasks extension is broadly supported across clients, we need a pattern that works with existing request/response clients and supports long-running execution. The following samples show how, using Durable Functions: Python NET The long-running work in this sample mines a short chain of blocks. Each block requires solving a computational puzzle where the system keeps trying different inputs until it finds one that produces a result matching a specific pattern (for example, starting with a certain number of zeros). Because this involves lots of trial and error, it naturally takes time, making it a good example of a long-running workflow. The server in the sample exposes two tools: start_mining Starts a Durable Functions orchestration to mine the blocks Waits briefly (within a configurable budget) Returns result inline if completed within budget OR returns workflow_id if still running get_mining_result Takes the workflow_id Returns the current state, e.g. "completed", "running", "failed", or "not_found" To ensure that the agent calls the tools in the right order, workflow_id is a required parameter of get_mining_result, so the agent can't poll without starting a mining run first. Also, the "running" response carries a poll_after_seconds and a next instruction, ensuring the agent to poll again if work is not done rather than give up or assume completion. Even so, the poll path still relies on the agent correctly remembering, and not hallucinating, the workflow_id it was handed. If it garbles or invents an id, the poll lands on the wrong instance or none at all (which is why get_mining_result returns "not_found" rather than guessing). What changes with the Tasks extension Once the Tasks extension is fully implemented across clients and SDKs, the model becomes simpler and more reliable: the server returns a Task handle, the client manages the polling and lifecyle calls, and the SDK tracks execution state. This removes a key limitation of today’s solution, which requires the agent to remember and correctly pass identifiers like workflow_id. Call to action Try out the sample and let us know whether it addresses your MCP needs around long-running or workflow type tools!A Better Way to View Logs in Kudu for Azure App Service on Linux
Logs are often the fastest way to understand what is happening inside your application. Whether you are investigating startup behavior, runtime errors, failed requests, dependency issues, or unexpected application behavior, having the right log view can make troubleshooting much easier. To make this easier, we have added a new Log stream page in Kudu for Azure App Service on Linux, available under the Logs dropdown. This experience gives you a single place to stream, browse, search, and filter logs so you can understand what is happening in your app faster. Opening the Logs page You can open Kudu from the Azure portal: Go to your App Service. Select Advanced Tools. Click Go. You can also open Kudu directly by going to: https://<app-name>.scm.azurewebsites.net From there, open the Logs page. View live logs across your app and platform The Logs page lets you view logs as they are being written, with filters for timeframe, instance, container, log type, and level. This helps when you want to focus on a specific instance, look only at errors, or separate application logs from platform events. For example, you can use platform logs to understand container lifecycle events, restarts, startup behavior, warmup probe activity, and other platform-side events related to your app. Quickly find the log entries that matter You can use keyword search to narrow down the log stream or historical logs. This is useful when you are looking for a specific error message, request path, exception, dependency failure, timeout, or any application-specific keyword. Instead of scanning through hundreds of entries, you can search for the terms that are relevant to the issue you are investigating. Investigate issues within a specific timeframe The Log stream page also supports viewing logs for a selected time range. This is useful when you know when an issue occurred and want to inspect both application and platform activity around that time. For example, you can filter to a specific timeframe, switch to Application logs, and check what your app was doing when the issue happened. This can help you troubleshoot scenarios such as failed requests, application exceptions, slow startup, container restarts, dependency issues, or configuration problems. Summary The new Log stream page in Kudu makes it easier to work with logs for Azure App Service on Linux. With live streaming, keyword search, historical views, and filters for application and platform logs, you can quickly narrow down the information you need and troubleshoot issues more efficiently. We are continuing to improve the App Service Linux experience to make diagnostics simpler and more useful for day-to-day development and operations.
