CDK Global modernizes automotive CRM on Azure SQL Managed Instance
For automotive retailers, most customer relationships don't begin and end with a vehicle purchase. A customer might browse inventory online, visit a dealership weeks later, return for service months after that, and eventually purchase another vehicle years down the road. Every interaction creates information that helps dealerships better understand their customers and build stronger relationships over time. Helping dealerships manage those relationships is at the core of the CDK CRM platform. CDK is a leading provider of cloud-based software to dealerships and OEMs across automotive and related industries in the US and Canada, helping facilitate more than $540 billion in annual automotive commerce. It gives dealership teams visibility into customer interactions with their products and services and creates continuity across the conversations that shape the buying journey. As customer expectations evolve, CDK continues to look for new ways to help dealerships work more efficiently, make better use of information, and adapt quickly to market changes. Supporting that next phase of innovation required a technology foundation that could grow alongside the business. Working with Microsoft, CDK evolved its CRM platform on Microsoft Azure and Azure SQL Managed Instance. The project included a large migration to Azure SQL Managed Instance and marked an important step in the future of the CRM experience. Transforming a business-critical system at scale The size of the project reflected how central the CRM platform is to CDK’s business. The environment supports a broad set of applications for dealership operations and relies on a robust data foundation to keep information flowing. Microsoft and CDK worked together to implement a cloud architecture built on Azure App Service and Azure SQL Managed Instance. Additional Azure services support application delivery, networking, and data movement across the architecture. The teams developed a Terraform-based infrastructure-as-code framework that standardizes how environments are deployed and managed. That foundation brings greater consistency to the development process. Engineering teams can work within environments that are configured in a predictable way, reducing the likelihood of unexpected differences between testing and production. The project also provided an opportunity to strengthen security and governance practices. CDK updated applications to use managed identities, reducing reliance on static credentials, and implemented Microsoft Entra ID authentication and private connectivity patterns that help secure access to critical resources. While dealership users may not see these changes directly, they help deliver the stability and security that customers expect from the platform. Preserving continuity while moving to the cloud As CDK evaluated its cloud strategy, the database layer became one of the most important decisions in the project. The CRM platform supports business-critical dealership operations throughout the day. Customer interactions, sales activity, and service records all depend on information moving quickly and reliably between systems. Any technology transformation would need to preserve that experience while creating a path to future growth. Azure SQL Managed Instance stood out because it offered a familiar SQL Server environment while reducing much of the operational overhead associated with managing database infrastructure. It also aligned well with CDK’s long-term goals around resiliency, scalability, and continuous innovation. Equally important, Azure SQL Managed Instance provided a migration path that worked with the realities of the CRM environment. “One of the reasons Azure SQL Managed Instance appealed to us was that it allowed us to innovate without redesigning the CRM platform from the ground up,” says Stan Leong, Vice President of Modern Retailing Engineering at CDK. “We could preserve compatibility with the applications our dealerships depend on while taking advantage of a fully managed cloud service.” Unlike some projects that can move applications gradually, the CDK CRM platform required a coordinated transition. The databases that support the platform are highly interconnected, which meant the company needed an approach that would allow the environment to move together while minimizing disruption for customers. To prepare for that transition, CDK and Microsoft used Azure SQL Managed Instance link to establish near real-time replication between environments. This allowed teams to begin validating the migration long before the production cutover. Engineers could confirm that data was flowing correctly, identify potential issues, and gain confidence in the process before dealerships were ever affected. The approach also gave CDK an added layer of flexibility during the transition period. Rather than making a one-way move, the company could maintain a rollback option while teams validated production operations in Azure. Because Azure SQL Managed Instance link kept environments synchronized, CDK retained the ability to fail back to its on-premises environment if needed while preserving continuity for dealership operations. After failing over to Azure, the company continued running with synchronized environments for more than four weeks, allowing teams to validate production workloads before completing the final cutover. Executing a migration measured in terabytes That preparation became especially important because the migration would take place during a single maintenance window. By establishing synchronization ahead of time, CDK was able to keep data aligned between environments before the failover to Azure. When migration time arrived, production data was already synchronized in Azure, allowing the maintenance event to focus on transitioning operations rather than moving large volumes of data for the first time. Planning and architecture work that led to the migration spanned several months. The final migration preparation and validation effort was completed in just six weeks, with engineers working together to test migration scenarios, optimize replication performance, and validate data consistency ahead of production. CDK migrated more than 1,000 databases and hundreds of terabytes of data to Azure SQL Managed Instance. The environment now processes billions of database queries every day. The failover to Azure was completed during a single weekend with minimal failover time and no data loss. In many cases, database failovers completed in seconds, with most finishing within minutes. Microsoft engineering, product, support, and field teams remained engaged throughout the event, working alongside CDK to monitor the transition and address issues in real time. “This was one of the most significant technology initiatives we’ve undertaken for our CRM platform,” says Leong. “Working closely with Microsoft, we migrated more than 1,000 databases to Azure SQL Managed Instance while supporting dealerships throughout the process. The collaboration between our teams helped us execute the transition with minimal disruption to customers.” Strengthening reliability for dealership operations Delivering more than a new cloud environment, the migration also gave CDK an opportunity to evolve the CRM platform operations. As part of this effort, CDK implemented resilience architecture built on Azure. The design incorporates Azure Front Door, geo-redundant storage, and Azure SQL Managed Instance failover capabilities, allowing the company to maintain continuity when unexpected disruptions occur. These improvements rarely attract attention when everything is working as expected, but they help the platform remain available when it matters most. Since the migration, CDK has heard positive feedback from dealerships that report faster and more responsive application experiences. Preparing dealerships for what’s next With the CRM platform now running on Azure, CDK is focused on the next phase of its CRM strategy. Beyond supporting today’s dealership operations, the cloud-based foundation gives the company greater flexibility to introduce new functionality and continue advancing the platform over time. AI capabilities are already helping dealership employees surface relevant information at the right moment while reducing the effort required to complete routine tasks. And AI is accelerating software development and deployment, enabling engineering teams to deliver new capabilities more efficiently. CDK is also investing in new reporting experiences designed to make insights easier to access. Dealerships generate enormous amounts of data, but its value depends on how quickly users can find relevant information and act on it. The CRM migration has become an important reference point for future platform initiatives across the organization. By successfully moving a business-critical platform at this scale, CDK established a blueprint for future cloud initiatives. “The migration was an important milestone, but it’s really the starting point,” says Leong. “With Azure and Azure SQL Managed Instance, our teams can focus more energy on delivering new capabilities for dealerships while using AI to power experiences that help customers operate more efficiently.”Govern AI Agents on App Service with the Microsoft Agent Governance Toolkit
Part 3 of 3 — Multi-Agent AI on Azure App Service In Blog 1, we built a multi-agent travel planner with Microsoft Agent Framework 1.0 on App Service. In Blog 2, we added observability with OpenTelemetry and the new Application Insights Agents view. Now in Part 3, we secure those agents for production with the Microsoft Agent Governance Toolkit. This post assumes you've followed the guidance in Blog 1 to deploy the multi-agent travel planner to Azure App Service. If you haven't deployed the app yet, start there first. The governance gap Our travel planner works. It's observable. But here's the question I'm hearing from customers: "How do I make sure my agents don't do something they shouldn't?" It's a fair question. Our six agents — Coordinator, Currency Converter, Weather Advisor, Local Knowledge, Itinerary Planner, and Budget Optimizer — can call external APIs, process user data, and make autonomous decisions. In a demo, that's impressive. In production, that's a risk surface. Consider what can go wrong with ungoverned agents: Unauthorized API calls — An agent calls an external API it was never intended to use, leaking data or incurring costs Sensitive data exposure — An agent passes PII to a third-party service without consent controls Runaway token spend — A recursive agent loop burns through your OpenAI budget in minutes Tool misuse — A prompt injection tricks an agent into executing a tool it shouldn't Cascading failures — One agent's error propagates through the entire multi-agent workflow These aren't theoretical. In December 2025, OWASP published the Top 10 for Agentic Applications — the first formal taxonomy of risks specific to autonomous AI agents, including goal hijacking, tool misuse, identity abuse, memory poisoning, and rogue agents. Regulators are paying attention too: the EU AI Act's high-risk AI obligations take effect in August 2026, and the Colorado AI Act becomes enforceable in June 2026. The bottom line: if you're running agents in production, you need governance. Not eventually — now. What the Agent Governance Toolkit does The Agent Governance Toolkit is an open-source project (MIT license) from Microsoft that brings runtime security governance to autonomous AI agents. It's the first toolkit to address all 10 OWASP agentic AI risks with deterministic, sub-millisecond policy enforcement. The toolkit is organized into 7 packages: Package What it does Think of it as... Agent OS Stateless policy engine, intercepts every action before execution (<0.1ms p99) The kernel for AI agents Agent Mesh Cryptographic identity (DIDs), inter-agent trust protocol, dynamic trust scoring mTLS for agents Agent Runtime Execution rings (like CPU privilege levels), saga orchestration, kill switch Process isolation for agents Agent SRE SLOs, error budgets, circuit breakers, chaos engineering SRE practices for agents Agent Compliance Automated governance verification, regulatory mapping (EU AI Act, HIPAA, SOC2) Compliance-as-code Agent Marketplace Plugin lifecycle management, Ed25519 signing, supply-chain security Package manager security Agent Lightning RL training governance with policy-enforced runners Safe training guardrails The toolkit is available in Python, TypeScript, Rust, Go, and .NET. It's framework-agnostic — it works with MAF, LangChain, CrewAI, Google ADK, and more. For our ASP.NET Core travel planner, we'll use the .NET SDK via NuGet ( Microsoft.AgentGovernance ). For this blog, we're focusing on three packages: Agent OS — the policy engine that intercepts and evaluates every agent action Agent Compliance — regulatory mapping and audit trail generation Agent SRE — SLOs and circuit breakers for agent reliability How easy it was to add governance Here's the part that surprised me. I expected adding governance to a production agent system to be a multi-hour effort — new infrastructure, complex configuration, extensive refactoring. Instead, it took about 30 minutes. Here's exactly what we changed: Step 1: Add NuGet packages Three packages added to TravelPlanner.Shared.csproj : <itemgroup> <!-- Existing packages --> <packagereference include="Azure.Monitor.OpenTelemetry.AspNetCore" version="1.3.0"> <packagereference include="Microsoft.Agents.AI" version="1.0.0"> <!-- NEW: Agent Governance Toolkit (single package, all features included) --> <packagereference include="Microsoft.AgentGovernance" version="3.0.2"> </packagereference></packagereference></packagereference></itemgroup> Step 2: Create the policy file One new file: governance-policies.yaml in the project root. This is where all your governance rules live: apiVersion: governance.toolkit/v1 name: travel-planner-governance description: Policy enforcement for the multi-agent travel planner on App Service scope: global defaultAction: deny rules: - name: allow-currency-conversion condition: "tool == 'ConvertCurrency'" action: allow priority: 10 description: Allow Currency Converter agent to call Frankfurter exchange rate API - name: allow-weather-forecast condition: "tool == 'GetWeatherForecast'" action: allow priority: 10 description: Allow Weather Advisor agent to call NWS forecast API - name: allow-weather-alerts condition: "tool == 'GetWeatherAlerts'" action: allow priority: 10 description: Allow Weather Advisor agent to check NWS weather alerts Step 3: One line in BaseAgent.cs This is the moment. Here's our BaseAgent.cs before: Agent = new ChatClientAgent( chatClient, instructions: Instructions, name: AgentName, description: Description) .AsBuilder() .UseOpenTelemetry(sourceName: AgentName) .Build(); And after: var kernel = serviceProvider.GetService<GovernanceKernel>(); if (kernel is not null) builder.UseGovernance(kernel, AgentName); Agent = builder.Build(); One line of intent, two lines of null-safety. The .UseGovernance(kernel, AgentName) call intercepts every tool/function invocation in the agent's pipeline, evaluating it against the loaded policies before execution. If the GovernanceKernel isn't registered (governance disabled), agents work exactly as before — no crash, no code change needed. Here's the full updated constructor using IServiceProvider to optionally resolve governance: using AgentGovernance; using Microsoft.Extensions.DependencyInjection; public abstract class BaseAgent : IAgent { protected readonly ILogger Logger; protected readonly AgentOptions Options; protected readonly AIAgent Agent; // Constructor for simple agents without tools protected BaseAgent( ILogger logger, IOptions<AgentOptions> options, IChatClient chatClient, IServiceProvider serviceProvider) { Logger = logger; Options = options.Value; var builder = new ChatClientAgent( chatClient, instructions: Instructions, name: AgentName, description: Description) .AsBuilder() .UseOpenTelemetry(sourceName: AgentName); var kernel = serviceProvider.GetService<GovernanceKernel>(); if (kernel is not null) builder.UseGovernance(kernel, AgentName); Agent = builder.Build(); } // Constructor for agents with tools protected BaseAgent( ILogger logger, IOptions<AgentOptions> options, IChatClient chatClient, ChatOptions chatOptions, IServiceProvider serviceProvider) { Logger = logger; Options = options.Value; var builder = new ChatClientAgent( chatClient, instructions: Instructions, name: AgentName, description: Description, tools: chatOptions.Tools?.ToList()) .AsBuilder() .UseOpenTelemetry(sourceName: AgentName); var kernel = serviceProvider.GetService<GovernanceKernel>(); if (kernel is not null) builder.UseGovernance(kernel, AgentName); Agent = builder.Build(); } // ... rest unchanged } Step 4: DI registrations in Program.cs A few lines to wire up governance in the dependency injection container: using AgentGovernance; // ... existing builder setup ... // Configure OpenTelemetry with Azure Monitor (existing — from Blog 2) builder.Services.AddOpenTelemetry().UseAzureMonitor(); // NEW: Configure Agent Governance Toolkit // Load policy from YAML, register as singleton. Agents resolve via IServiceProvider. var policyPath = Path.Combine(builder.Environment.ContentRootPath, "governance-policies.yaml"); if (File.Exists(policyPath)) { try { var yaml = File.ReadAllText(policyPath); var kernel = new GovernanceKernel(new GovernanceOptions { EnableAudit = true, EnableMetrics = true }); kernel.LoadPolicyFromYaml(yaml); builder.Services.AddSingleton(kernel); Console.WriteLine($"[Governance] Loaded policies from {policyPath}"); } catch (Exception ex) { Console.WriteLine($"[Governance] Failed to load: {ex.Message}. Running without governance."); } } That's it. Your agents are now governed. Let me repeat that because it's the core message of this blog: we added production governance to a six-agent system by adding one NuGet package, creating one YAML policy file, adding a few lines to our base agent class, and registering the governance kernel in DI. No new infrastructure. No complex rewiring. No multi-sprint project. If you followed Blog 1 and Blog 2, you can do this in 30 minutes. Policy flexibility deep-dive The YAML policy language is intentionally simple to start with, but it supports real complexity when you need it. Let's walk through what each policy in our file does. API allowlists and blocklists Our travel planner calls two external APIs: Frankfurter (currency exchange) and the National Weather Service. The defaultAction: deny combined with explicit allow rules ensures agents can only call these approved tools. If an agent attempts to call any other function — whether through a prompt injection or a bug — the call is blocked before it executes: defaultAction: deny rules: - name: allow-currency-conversion condition: "tool == 'ConvertCurrency'" action: allow priority: 10 - name: allow-weather-forecast condition: "tool == 'GetWeatherForecast'" action: allow priority: 10 When a blocked call happens, you'll see output like this in your logs: [Governance] Tool call 'DeleteDatabase' blocked for agent 'LocalKnowledgeAgent': No matching rules; default action is deny. Condition language The condition field supports equality checks, pattern matching, and boolean logic. You can match on tool name, agent ID, or any key in the evaluation context: # Match a specific tool condition: "tool == 'ConvertCurrency'" # Match multiple tools with OR condition: "tool == 'GetWeatherForecast' or tool == 'GetWeatherAlerts'" # Match by agent condition: "agent == 'CurrencyConverterAgent' and tool == 'ConvertCurrency'" Priority and conflict resolution When multiple rules match, the toolkit evaluates by priority (higher number = higher priority). A deny rule at priority 100 will override an allow rule at priority 10. This lets you layer broad allows with specific denies: rules: - name: allow-all-weather-tools condition: "tool == 'GetWeatherForecast' or tool == 'GetWeatherAlerts'" action: allow priority: 10 - name: block-during-maintenance condition: "tool == 'GetWeatherForecast'" action: deny priority: 100 description: Temporarily block NWS calls during API maintenance Advanced: OPA Rego and Cedar The YAML policy language handles most scenarios, but for teams with advanced needs, the toolkit also supports OPA Rego and Cedar policy languages. You can mix them — use YAML for simple rules and Rego for complex conditional logic: # policies/advanced.rego — Example: time-based access control package travel_planner.governance default allow_tool_call = false allow_tool_call { input.agent == "CurrencyConverterAgent" input.tool == "get_exchange_rate" time.weekday(time.now_ns()) != "Sunday" # Markets closed } Start simple with YAML. Add complexity only when you need it. Why App Service for governed agent workloads You might be wondering: why does hosting platform matter for governance? It matters a lot. The governance toolkit handles the application-level policies, but a production agent system also needs platform-level security, networking, identity, and deployment controls. App Service gives you these out of the box. Managed Identity Governance policies enforce what agents can access. Managed Identity handles how they authenticate — without secrets to manage, rotate, or leak. Our travel planner already uses DefaultAzureCredential for Azure OpenAI, Cosmos DB, and Service Bus. Governance layers on top of this identity foundation. VNet Integration + Private Endpoints The governance toolkit enforces API allowlists at the application level. App Service's VNet integration and private endpoints enforce network boundaries at the infrastructure level. This is defense in depth: even if a governance policy is misconfigured, the network layer prevents unauthorized egress. Your agents can only reach the networks you've explicitly allowed. Easy Auth App Service's built-in authentication (Easy Auth) protects your agent APIs without custom code. Before a request even reaches your governance engine, App Service has already validated the caller's identity. No custom auth middleware. No JWT parsing. Just toggle it on. Deployment Slots This is underrated for governance. With deployment slots, you can test new governance policies in a staging slot before swapping to production. Deploy updated governance-policies.yaml to staging, run your test suite, verify the policies work as expected, and then swap. Zero-downtime policy updates with full rollback capability. App Insights integration Governance audit events flow into the same Application Insights instance we configured in Blog 2. This means your governance decisions appear alongside your OTel traces in the Agents view. One pane of glass for agent behavior and governance enforcement. Always-on + WebJobs Our travel planner uses WebJobs for long-running agent workflows. With App Service's Always-on feature, those workflows stay warm, and governance is continuous — no cold-start gaps where agents run unmonitored. azd deployment One command deploys the full governed stack — application code, governance policies, infrastructure, and monitoring: azd up App Service gives you the enterprise production features governance needs — identity, networking, observability, safe deployment — out of the box. The governance toolkit handles agent-level policy enforcement; App Service handles platform-level security. Together, they're a complete governed agent platform. Governance audit events in App Insights In Blog 2, we set up OpenTelemetry and the Application Insights Agents view to monitor agent behavior. With the governance toolkit, those same traces now include governance audit events — every policy decision is recorded as a span attribute on the agent's trace. When you open a trace in the Agents view, you'll see governance events inline: Policy: api-allowlist → ALLOWED — CurrencyConverterAgent called Frankfurter API, permitted Policy: token-budget → ALLOWED — Request used 3,200 tokens, within per-request limit of 8,000 Policy: rate-limit → THROTTLED — WeatherAdvisorAgent exceeded 60 calls/min, request delayed For deeper analysis, use KQL to query governance events directly. Here's a query that finds all policy violations in the last 24 hours: // Find all governance policy violations in the last 24 hours traces | where timestamp > ago(24h) | where customDimensions["governance.decision"] != "ALLOWED" | extend agentName = tostring(customDimensions["agent.name"]), policyName = tostring(customDimensions["governance.policy"]), decision = tostring(customDimensions["governance.decision"]), violationReason = tostring(customDimensions["governance.reason"]), targetUrl = tostring(customDimensions["tool.target_url"]) | project timestamp, agentName, policyName, decision, violationReason, targetUrl | order by timestamp desc And here's one for tracking token budget consumption across agents: // Token budget consumption by agent over the last hour customMetrics | where timestamp > ago(1h) | where name == "governance.tokens.consumed" | extend agentName = tostring(customDimensions["agent.name"]) | summarize totalTokens = sum(value), avgTokensPerRequest = avg(value), maxTokensPerRequest = max(value) by agentName, bin(timestamp, 5m) | order by totalTokens desc This is the power of integrating governance with your existing observability stack. You don't need a separate governance dashboard — everything lives in the same App Insights workspace you already know. SRE for agents The Agent SRE package brings Site Reliability Engineering practices to agent systems. This was the part that got me most excited, because it addresses a question I hear constantly: "How do I know my agents are actually reliable?" Service Level Objectives (SLOs) We defined SLOs in our policy file: slos: - name: weather-agent-latency agent: "WeatherAdvisorAgent" metric: latency-p99 target: 5000ms window: 5m This says: "The Weather Advisor Agent must respond within 5 seconds at the 99th percentile, measured over a 5-minute rolling window." When the SLO is breached, the toolkit emits an alert event and can trigger automated responses. Circuit breakers Circuit breakers prevent cascading failures. If an agent fails 5 times in a row, the circuit opens, and subsequent requests get a fast failure response instead of waiting for another timeout: circuit-breakers: - agent: "*" failure-threshold: 5 recovery-timeout: 30s half-open-max-calls: 2 After 30 seconds, the circuit enters a half-open state, allowing 2 test calls through. If those succeed, the circuit closes and normal operation resumes. If they fail, the circuit opens again. This pattern is battle-tested in microservices — now it protects your agents too. Error budgets Error budgets tie SLOs to business decisions. If your Coordinator Agent's success rate target is 99.5% over a 15-minute window, that means you have an error budget of 0.5%. When the budget is consumed, the toolkit can automatically reduce agent autonomy — for example, requiring human approval for high-risk actions until the error budget recovers. SRE practices turn agent reliability from a hope into a measurable, enforceable contract. Architecture Here's how everything fits together after adding governance: ┌─────────────────────────────────────────────────────────────────┐ │ Azure App Service │ │ ┌──────────────┐ ┌─────────────────────────────────────┐ │ │ │ Frontend │───▶│ ASP.NET Core API │ │ │ │ (Static) │ │ │ │ │ └──────────────┘ │ ┌─────────────────────────────┐ │ │ │ │ │ Coordinator Agent │ │ │ │ │ │ ┌───────┐ ┌────────────┐ │ │ │ │ │ │ │ OTel │─▶│ Governance │ │ │ │ │ │ │ └───────┘ │ Engine │ │ │ │ │ │ │ │ ┌────────┐ │ │ │ │ │ │ │ │ │Policies│ │ │ │ │ │ │ │ │ └────────┘ │ │ │ │ │ │ │ └─────┬──────┘ │ │ │ │ │ └───────────────────┼─────────┘ │ │ │ │ ┌───────────────────┼──────────┐ │ │ │ │ │ Specialist Agents │ │ │ │ │ │ │ (Currency, Weather, etc.) │ │ │ │ │ │ Each with OTel + Governance │ │ │ │ │ └───────────────────┼──────────┘ │ │ │ └──────────────────────┼──────────────┘ │ │ │ │ │ ┌────────────┐ ┌───────────┐ ┌───────────┼─────────┐ │ │ │ Managed │ │ VNet │ │ App Insights │ │ │ │ Identity │ │Integration│ │ (Traces + │ │ │ │ (no keys) │ │(network │ │ Governance Audit) │ │ │ │ │ │ boundary) │ │ │ │ │ └────────────┘ └───────────┘ └─────────────────────┘ │ └──────────────────────────────┬──────────────────────────────────┘ │ Only allowed APIs ▼ ┌──────────────────────┐ │ External APIs │ │ ✅ Frankfurter API │ │ ✅ NWS Weather API │ │ ❌ Everything else │ └──────────────────────┘ The key insight: governance is a transparent layer in the agent pipeline. It sits between the agent's decision and the action's execution. The agent code doesn't know or care about governance — it just builds the agent with .UseGovernance() and the policy engine handles the rest. Bring it to your own agents We've shown governance with Microsoft Agent Framework on .NET, but the toolkit is framework-agnostic. Here's how to add it to other popular frameworks: LangChain (Python) from agent_governance import PolicyEngine, GovernanceCallbackHandler policy_engine = PolicyEngine.from_yaml("governance-policies.yaml") # Add governance as a LangChain callback handler agent = create_react_agent( llm=llm, tools=tools, callbacks=[GovernanceCallbackHandler(policy_engine)] ) CrewAI (Python) from agent_governance import PolicyEngine from agent_governance.integrations.crewai import GovernanceTaskDecorator policy_engine = PolicyEngine.from_yaml("governance-policies.yaml") # Add governance as a CrewAI task decorator @GovernanceTaskDecorator(policy_engine) def research_task(agent, context): return agent.execute(context) Google ADK (Python) from agent_governance import PolicyEngine from agent_governance.integrations.google_adk import GovernancePlugin policy_engine = PolicyEngine.from_yaml("governance-policies.yaml") # Add governance as a Google ADK plugin agent = Agent( model="gemini-2.0-flash", tools=[...], plugins=[GovernancePlugin(policy_engine)] ) TypeScript / Node.js import { PolicyEngine } from '@microsoft/agentmesh-sdk'; const policyEngine = PolicyEngine.fromYaml('governance-policies.yaml'); // Use as middleware in your agent pipeline agent.use(policyEngine.middleware()); Every integration hooks into the framework's native extension points — callbacks, decorators, plugins, middleware — so adding governance doesn't require rewriting your agent code. Install the package, point it at your policy file, and you're governed. What's next This wraps up our three-part series on building production-ready multi-agent AI applications on Azure App Service: Blog 1: Build — Deploy a multi-agent travel planner with Microsoft Agent Framework 1.0 Blog 2: Monitor — Add observability with OpenTelemetry and the Application Insights Agents view Blog 3: Govern — Secure agents for production with the Agent Governance Toolkit (you are here) The progression is intentional: first make it work, then make it visible, then make it safe. And the consistent theme across all three parts is that App Service makes each step easier — managed hosting for Blog 1, integrated monitoring for Blog 2, and platform-level security features for Blog 3. Next steps for your agents Explore the Agent Governance Toolkit — star the repo, browse the 20 tutorials, try the demo Customize policies for your compliance needs — start with our YAML template and adapt it to your domain. Healthcare teams: enable HIPAA mappings. Finance teams: add SOC2 controls. Explore Agent Mesh for multi-agent trust — if you have agents communicating across services or trust boundaries, Agent Mesh's cryptographic identity and trust scoring add another layer of defense Deploy the sample — clone our travel planner repo, run azd up , and see governed agents in action AI agents are becoming autonomous decision-makers in high-stakes domains. The question isn't whether we need governance — it's whether we build it proactively, before incidents force our hand. With the Agent Governance Toolkit and Azure App Service, you can add production governance to your agents today. In about 30 minutes.Auditing and Telemetry for the Agent Governance Toolkit - Getting Started with .NET Core
We've entered an era where AI agents autonomously invoke tools — reading and writing files, calling APIs, querying databases. Convenient as this is, without a mechanism to control who can call what, and under what conditions, you can't put it into production. The Agent Governance Toolkit (AGT), open-sourced by Microsoft, is exactly the toolkit for embedding that "gatekeeper" into AI agents. This article walks through getting started with AGT in .NET (C#), based on the following GitHub repository sample.
A Better Way to View Logs in Kudu for Azure App Service on Linux
Logs are often the fastest way to understand what is happening inside your application. Whether you are investigating startup behavior, runtime errors, failed requests, dependency issues, or unexpected application behavior, having the right log view can make troubleshooting much easier. To make this easier, we have added a new Log stream page in Kudu for Azure App Service on Linux, available under the Logs dropdown. This experience gives you a single place to stream, browse, search, and filter logs so you can understand what is happening in your app faster. Opening the Logs page You can open Kudu from the Azure portal: Go to your App Service. Select Advanced Tools. Click Go. You can also open Kudu directly by going to: https://<app-name>.scm.azurewebsites.net From there, open the Logs page. View live logs across your app and platform The Logs page lets you view logs as they are being written, with filters for timeframe, instance, container, log type, and level. This helps when you want to focus on a specific instance, look only at errors, or separate application logs from platform events. For example, you can use platform logs to understand container lifecycle events, restarts, startup behavior, warmup probe activity, and other platform-side events related to your app. Quickly find the log entries that matter You can use keyword search to narrow down the log stream or historical logs. This is useful when you are looking for a specific error message, request path, exception, dependency failure, timeout, or any application-specific keyword. Instead of scanning through hundreds of entries, you can search for the terms that are relevant to the issue you are investigating. Investigate issues within a specific timeframe The Log stream page also supports viewing logs for a selected time range. This is useful when you know when an issue occurred and want to inspect both application and platform activity around that time. For example, you can filter to a specific timeframe, switch to Application logs, and check what your app was doing when the issue happened. This can help you troubleshoot scenarios such as failed requests, application exceptions, slow startup, container restarts, dependency issues, or configuration problems. Summary The new Log stream page in Kudu makes it easier to work with logs for Azure App Service on Linux. With live streaming, keyword search, historical views, and filters for application and platform logs, you can quickly narrow down the information you need and troubleshoot issues more efficiently. We are continuing to improve the App Service Linux experience to make diagnostics simpler and more useful for day-to-day development and operations.App Service Easy MCP: Add AI Agent Capabilities to Your Existing Apps with Zero Code Changes
The age of AI agents is here. Tools like GitHub Copilot, Claude, and other AI assistants are no longer just answering questions—they're taking actions, calling APIs, and automating complex workflows. But how do you make your existing applications and APIs accessible to these intelligent agents? At Microsoft Ignite, I teamed up to present session BRK116: Apps, agents, and MCP is the AI innovation recipe, where I demonstrated how you can add agentic capabilities to your existing applications with little to no code changes. Today, I'm excited to share a concrete example of that vision: Easy MCP—a way to expose any REST API to AI agents with absolutely zero code changes to your existing apps. The Challenge: Bridging REST APIs and AI Agents Most organizations have invested years building REST APIs that power their applications. These APIs represent critical business logic, data access patterns, and integrations. But AI agents speak a different language—they use protocols like Model Context Protocol (MCP) to discover and invoke tools. The traditional approach would require you to: Learn the MCP SDK Write new MCP server code Manually map each API endpoint to an MCP tool Deploy and maintain additional infrastructure What if you could skip all of that? Introducing Easy MCP (a proof of concept not associated with the App Service platform) Easy MCP is an OpenAPI-to-MCP translation layer that automatically generates MCP tools from your existing REST APIs. If your API has an OpenAPI (Swagger) specification—which most modern APIs do—you can make it accessible to AI agents in minutes. This means that if you have existing apps with OpenAPI specifications already running on App Service, or really any hosting platform, this tool makes enabling MCP seamless. How It Works Point the gateway at your API's base URL Detect your OpenAPI specification automatically Connect and the gateway generates MCP tools for every endpoint Use the MCP endpoint URL with any MCP-compatible AI client That's it. No code changes. No SDK integration. No manual tool definitions. See It in Action Let's say you have a Todo API running on Azure App Service at `https://my-todo-app.azurewebsites.net`. In just a few clicks: Open the Easy MCP web UI Enter your API URL Click "Detect" to find your OpenAPI spec Click "Connect" Now configure your AI client (like VS Code with GitHub Copilot) to use the gateway's MCP endpoint: { "servers": { "my-api": { "type": "http", "url": "https://my-gateway.azurewebsites.net/mcp" } } } Instantly, your AI assistant can: "What's on my todo list?" "Add 'Review PR #123' to my todos with high priority" "Mark all tasks as complete" All powered by your existing REST API, with zero modifications. The Bigger Picture: Modernization Without Rewrites This approach aligns perfectly with a broader modernization strategy we're enabling on Azure App Service. App Service Managed Instance: Move and Modernize Legacy Apps For organizations with legacy applications—whether they're running on older Windows frameworks, custom configurations, or traditional hosting environments—Azure App Service Managed Instance provides a path to the cloud with minimal friction. You can migrate these applications to a fully managed platform without rewriting code. Easy MCP: Add AI Capabilities Post-Migration Once your legacy applications are running on App Service, Easy MCP becomes the next step in your modernization journey. That 10-year-old internal API? It can now be accessed by AI agents. That legacy inventory system? AI assistants can query and update it. No code changes needed. The modernization path: Migrate legacy apps to App Service with Managed Instance (no code changes) Expose APIs to AI agents with Easy MCP Gateway (no code changes) Empower your organization with AI-assisted workflows Deploy It Yourself Easy MCP is open source and ready to deploy. If you already have an existing API to use with this tool, go for it. If you need an app to test with, check out this sample. Make sure you complete the "Add OpenAPI functionality to your web app" step. You don't need to go beyond that. GitHub Repository: seligj95/app-service-easy-mcp Deploy to Azure in minutes with Azure Developer CLI: azd auth login azd init azd up Or run it locally for testing: npm install npm run dev # Open http://localhost:3000 What's Next: Native App Service Integration Here's where it gets really exciting. We're exploring ways to build this capability directly into the Azure App Service platform so you won't have to deploy a second app or additional resources to get this capability. Azure API Management recently released a feature with functionality to expose a REST API, including an API on App Service, as an MCP server, which I highly recommend that you check out if you're familiar with Azure API Management. But in this case, imagine a future where adding AI agent capabilities to your App Service apps is as simple as flipping a switch in the Azure Portal—no gateway or API Management deployment required, no additional infrastructure or services to manage, and built-in security, monitoring, scaling, etc.—all of the features you're already using and are familiar with on App Service. Stay tuned for updates as we continue to make Azure App Service the best platform for AI-powered applications. And please share your feedback on Easy MCP—we want to hear how you're using it and what features you'd like to see next as we consider this feature for native integration.Build Multi-Agent AI Apps on Azure App Service with Microsoft Agent Framework 1.0
Part 1 of 3 — Multi-Agent AI on Azure App Service This is part 1 of a 3 part series on deploying and working with multi-agent AI on Azure App Service. Follow allong to learn how to deploy, manage, observe, and secure your agents on Azure App Service. A couple of months ago, we published a three-part series showing how to build multi-agent AI systems on Azure App Service using preview packages from the Microsoft Agent Framework (MAF) (formerly AutoGen / Semantic Kernel Agents). The series walked through async processing, the request-reply pattern, and client-side multi-agent orchestration — all running on App Service. Since then, Microsoft Agent Framework has reached 1.0 GA — unifying AutoGen and Semantic Kernel into a single, production-ready agent platform. This post is a fresh start with the GA bits. We'll rebuild our travel-planner sample on the stable API surface, call out the breaking changes from preview, and get you up and running fast. All of the code is in the companion repo: seligj95/app-service-multi-agent-maf-otel. What Changed in MAF 1.0 GA The 1.0 release is more than a version bump. Here's what moved: Unified platform. AutoGen and Semantic Kernel agent capabilities have converged into Microsoft.Agents.AI . One package, one API surface. Stable APIs with long-term support. The 1.0 contract is now locked for servicing. No more preview churn. Breaking change — Instructions on options removed. In preview, you set instructions through ChatClientAgentOptions.Instructions . In GA, pass them directly to the ChatClientAgent constructor. Breaking change — RunAsync parameter rename. The thread parameter is now session (type AgentSession ). If you were using named arguments, this is a compile error. Microsoft.Extensions.AI upgraded. The framework moved from the 9.x preview of Microsoft.Extensions.AI to the stable 10.4.1 release. OpenTelemetry integration built in. The builder pipeline now includes UseOpenTelemetry() out of the box — more on that in Blog 2. Our project references reflect the GA stack: <PackageReference Include="Microsoft.Agents.AI" Version="1.0.0" /> <PackageReference Include="Microsoft.Extensions.AI" Version="10.4.1" /> <PackageReference Include="Azure.AI.OpenAI" Version="2.1.0" /> Why Azure App Service for AI Agents? If you're building with Microsoft Agent Framework, you need somewhere to run your agents. You could reach for Kubernetes, containers, or serverless — but for most agent workloads, Azure App Service is the sweet spot. Here's why: No infrastructure management — App Service is fully managed. No clusters to configure, no container orchestration to learn. Deploy your .NET or Python agent code and it just runs. Always On — Agent workflows can take minutes. App Service's Always On feature (on Premium tiers) ensures your background workers never go cold, so agents are ready to process requests instantly. WebJobs for background processing — Long-running agent workflows don't belong in HTTP request handlers. App Service's built-in WebJob support gives you a dedicated background worker that shares the same deployment, configuration, and managed identity — no separate compute resource needed. Managed Identity everywhere — Zero secrets in your code. App Service's system-assigned managed identity authenticates to Azure OpenAI, Service Bus, Cosmos DB, and Application Insights automatically. No connection strings, no API keys, no rotation headaches. Built-in observability — Native integration with Application Insights and OpenTelemetry means you can see exactly what your agents are doing in production (more on this in Part 2). Enterprise-ready — VNet integration, deployment slots for safe rollouts, custom domains, auto-scaling rules, and built-in authentication. All the things you'll need when your agent POC becomes a production service. Cost-effective — A single P0v4 instance (~$75/month) hosts both your API and WebJob worker. Compare that to running separate container apps or a Kubernetes cluster for the same workload. The bottom line: App Service lets you focus on building your agents, not managing infrastructure. And since MAF supports both .NET and Python — both first-class citizens on App Service — you're covered regardless of your language preference. Architecture Overview The sample is a travel planner that coordinates six specialized agents to build a personalized trip itinerary. Users fill out a form (destination, dates, budget, interests), and the system returns a comprehensive travel plan complete with weather forecasts, currency advice, a day-by-day itinerary, and a budget breakdown. The Six Agents Currency Converter — calls the Frankfurter API for real-time exchange rates Weather Advisor — calls the National Weather Service API for forecasts and packing tips Local Knowledge Expert — cultural insights, customs, and hidden gems Itinerary Planner — day-by-day scheduling with timing and costs Budget Optimizer — allocates spend across categories and suggests savings Coordinator — assembles everything into a polished final plan Four-Phase Workflow Phase Agents Execution 1 — Parallel Gathering Currency, Weather, Local Knowledge Task.WhenAll 2 — Itinerary Itinerary Planner Sequential (uses Phase 1 context) 3 — Budget Budget Optimizer Sequential (uses Phase 2 output) 4 — Assembly Coordinator Final synthesis Infrastructure Azure App Service (P0v4) — hosts the API and a continuous WebJob for background processing Azure Service Bus — decouples the API from heavy AI work (async request-reply) Azure Cosmos DB — stores task state, results, and per-agent chat histories (24-hour TTL) Azure OpenAI (GPT-4o) — powers all agent LLM calls Application Insights + Log Analytics — monitoring and diagnostics ChatClientAgent Deep Dive At the core of every agent is ChatClientAgent from Microsoft.Agents.AI . It wraps an IChatClient (from Microsoft.Extensions.AI ) with instructions, a name, a description, and optionally a set of tools. This is client-side orchestration — you control the chat history, lifecycle, and execution order. No server-side Foundry agent resources are created. Here's the BaseAgent pattern used by all six agents in the sample: // BaseAgent.cs — constructor for agents with tools Agent = new ChatClientAgent( chatClient, instructions: Instructions, name: AgentName, description: Description, tools: chatOptions.Tools?.ToList()) .AsBuilder() .UseOpenTelemetry(sourceName: AgentName) .Build(); Notice the builder pipeline: .AsBuilder().UseOpenTelemetry(...).Build() . This opts every agent into the framework's built-in OpenTelemetry instrumentation with a single line. We'll explore what that telemetry looks like in Blog 2. Invoking an agent is equally straightforward: // BaseAgent.cs — InvokeAsync public async Task<ChatMessage> InvokeAsync( IList<ChatMessage> chatHistory, CancellationToken cancellationToken = default) { var response = await Agent.RunAsync( chatHistory, session: null, options: null, cancellationToken); return response.Messages.LastOrDefault() ?? new ChatMessage(ChatRole.Assistant, "No response generated."); } Key things to note: session: null — this is the renamed parameter (was thread in preview). We pass null because we manage chat history ourselves. The agent receives the full chatHistory list, so context accumulates across turns. Simple agents (Local Knowledge, Itinerary Planner, Budget Optimizer, Coordinator) use the tool-less constructor; agents that call external APIs (Currency, Weather) use the constructor that accepts ChatOptions with tools. Tool Integration Two of our agents — Weather Advisor and Currency Converter — call real external APIs through the MAF tool-calling pipeline. Tools are registered using AIFunctionFactory.Create() from Microsoft.Extensions.AI . Here's how the WeatherAdvisorAgent wires up its tool: // WeatherAdvisorAgent.cs private static ChatOptions CreateChatOptions( IWeatherService weatherService, ILogger logger) { var chatOptions = new ChatOptions { Tools = new List<AITool> { AIFunctionFactory.Create( GetWeatherForecastFunction(weatherService, logger)) } }; return chatOptions; } GetWeatherForecastFunction returns a Func<double, double, int, Task<string>> that the model can call with latitude, longitude, and number of days. Under the hood, it hits the National Weather Service API and returns a formatted forecast string. The Currency Converter follows the same pattern with the Frankfurter API. This is one of the nicest parts of the GA API: you write a plain C# method, wrap it with AIFunctionFactory.Create() , and the framework handles the JSON schema generation, function-call parsing, and response routing automatically. Multi-Phase Workflow Orchestration The TravelPlanningWorkflow class coordinates all six agents. The key insight is that the orchestration is just C# code — no YAML, no graph DSL, no special runtime. You decide when agents run, what context they receive, and how results flow between phases. // Phase 1: Parallel Information Gathering var gatheringTasks = new[] { GatherCurrencyInfoAsync(request, state, progress, cancellationToken), GatherWeatherInfoAsync(request, state, progress, cancellationToken), GatherLocalKnowledgeAsync(request, state, progress, cancellationToken) }; await Task.WhenAll(gatheringTasks); After Phase 1 completes, results are stored in a WorkflowState object — a simple dictionary-backed container that holds per-agent chat histories and contextual data: // WorkflowState.cs public Dictionary<string, object> Context { get; set; } = new(); public Dictionary<string, List<ChatMessage>> AgentChatHistories { get; set; } = new(); Phases 2–4 run sequentially, each pulling context from the previous phase. For example, the Itinerary Planner receives weather and local knowledge gathered in Phase 1: var localKnowledge = state.GetFromContext<string>("LocalKnowledge") ?? ""; var weatherAdvice = state.GetFromContext<string>("WeatherAdvice") ?? ""; var itineraryChatHistory = state.GetChatHistory("ItineraryPlanner"); itineraryChatHistory.Add(new ChatMessage(ChatRole.User, $"Create a detailed {days}-day itinerary for {request.Destination}..." + $"\n\nWEATHER INFORMATION:\n{weatherAdvice}" + $"\n\nLOCAL KNOWLEDGE & TIPS:\n{localKnowledge}")); var itineraryResponse = await _itineraryAgent.InvokeAsync( itineraryChatHistory, cancellationToken); This pattern — parallel fan-out followed by sequential context enrichment — is simple, testable, and easy to extend. Need a seventh agent? Add it to the appropriate phase and wire it into WorkflowState . Async Request-Reply Pattern A multi-agent workflow with six LLM calls (some with tool invocations) can easily run 30–60 seconds. That's well beyond typical HTTP timeout expectations and not a great user experience for a synchronous request. We use the Async Request-Reply pattern to handle this: The API receives the travel plan request and immediately queues a message to Service Bus. It stores an initial task record in Cosmos DB with status queued and returns a taskId to the client. A continuous WebJob (running as a separate process on the same App Service plan) picks up the message, executes the full multi-agent workflow, and writes the result back to Cosmos DB. The client polls the API for status updates until the task reaches completed . This pattern keeps the API responsive, makes the heavy work retriable (Service Bus handles retries and dead-lettering), and lets the WebJob run independently — you can restart it without affecting the API. We covered this pattern in detail in the previous series, so we won't repeat the plumbing here. Deploy with azd The repo is wired up with the Azure Developer CLI for one-command provisioning and deployment: git clone https://github.com/seligj95/app-service-multi-agent-maf-otel.git cd app-service-multi-agent-maf-otel azd auth login azd up azd up provisions the following resources via Bicep: Azure App Service (P0v4 Windows) with a continuous WebJob Azure Service Bus namespace and queue Azure Cosmos DB account, database, and containers Azure AI Services (Azure OpenAI with GPT-4o deployment) Application Insights and Log Analytics workspace Managed Identity with all necessary role assignments After deployment completes, azd outputs the App Service URL. Open it in your browser, fill in the travel form, and watch six agents collaborate on your trip plan in real time. What's Next We now have a production-ready multi-agent app running on App Service with the GA Microsoft Agent Framework. But how do you actually observe what these agents are doing? When six agents are making LLM calls, invoking tools, and passing context between phases — you need visibility into every step. In the next post, we'll dive deep into how we instrumented these agents with OpenTelemetry and the new Agents (Preview) view in Application Insights — giving you full visibility into agent runs, token usage, tool calls, and model performance. You already saw the .UseOpenTelemetry() call in the builder pipeline; Blog 2 shows what that telemetry looks like end to end and how to light up the new Agents experience in the Azure portal. Stay tuned! Resources Sample repo — app-service-multi-agent-maf-otel Microsoft Agent Framework 1.0 GA Announcement Microsoft Agent Framework Documentation Previous Series — Part 3: Client-Side Multi-Agent Orchestration on App Service Microsoft.Extensions.AI Documentation Azure App Service Documentation Blog 2: Monitor AI Agents on App Service with OpenTelemetry and the New Application Insights Agents View Blog 3: Govern AI Agents on App Service with the Microsoft Agent Governance Toolkit
