Vector Drift in Azure AI Search: Three Hidden Reasons Your RAG Accuracy Degrades After Deployment
What Is Vector Drift? Vector drift occurs when embeddings stored in a vector index no longer accurately represent the semantic intent of incoming queries. Because vector similarity search depends on relative semantic positioning, even small changes in models, data distribution, or preprocessing logic can significantly affect retrieval quality over time. Unlike schema drift or data corruption, vector drift is subtle: The system continues to function Queries return results But relevance steadily declines Cause 1: Embedding Model Version Mismatch What Happens Documents are indexed using one embedding model, while query embeddings are generated using another. This typically happens due to: Model upgrades Shared Azure OpenAI resources across teams Inconsistent configuration between environments Why This Matters Embeddings generated by different models: Exist in different vector spaces Are not mathematically comparable Produce misleading similarity scores As a result, documents that were previously relevant may no longer rank correctly. Recommended Practice A single vector index should be bound to one embedding model and one dimension size for its entire lifecycle. If the embedding model changes, the index must be fully re-embedded and rebuilt. Cause 2: Incremental Content Updates Without Re-Embedding What Happens New documents are continuously added to the index, while existing embeddings remain unchanged. Over time, new content introduces: Updated terminology Policy changes New product or domain concepts Because semantic meaning is relative, the vector space shifts—but older vectors do not. Observable Impact Recently indexed documents dominate retrieval results Older but still valid content becomes harder to retrieve Recall degrades without obvious system errors Practical Guidance Treat embeddings as living assets, not static artifacts: Schedule periodic re-embedding for stable corpora Re-embed high-impact or frequently accessed documents Trigger re-embedding when domain vocabulary changes meaningfully Declining similarity scores or reduced citation coverage are often early signals of drift. Cause 3: Inconsistent Chunking Strategies What Happens Chunk size, overlap, or parsing logic is adjusted over time, but previously indexed content is not updated. The index ends up containing chunks created using different strategies. Why This Causes Drift Different chunking strategies produce: Different semantic density Different contextual boundaries Different retrieval behavior This inconsistency reduces ranking stability and makes retrieval outcomes unpredictable. Governance Recommendation Chunking strategy should be treated as part of the index contract: Use one chunking strategy per index Store chunk metadata (for example, chunk_version) Rebuild the index when chunking logic changes Design Principles Versioned embedding deployments Scheduled or event-driven re-embedding pipelines Standardized chunking strategy Retrieval quality observability Prompt and response evaluation Key Takeaways Vector drift is an architectural concern, not a service defect It emerges from model changes, evolving data, and preprocessing inconsistencies Long-lived RAG systems require embedding lifecycle management Azure AI Search provides the controls needed to mitigate drift effectively Conclusion Vector drift is an expected characteristic of production RAG systems. Teams that proactively manage embedding models, chunking strategies, and retrieval observability can maintain reliable relevance as their data and usage evolve. Recognizing and addressing vector drift is essential to building and operating robust AI solutions on Azure. Further Reading The following Microsoft resources provide additional guidance on vector search, embeddings, and production-grade RAG architectures on Azure. Azure AI Search – Vector Search Overview - https://learn.microsoft.com/azure/search/vector-search-overview Azure OpenAI – Embeddings Concepts - https://learn.microsoft.com/en-us/azure/ai-foundry/openai/how-to/embeddings?view=foundry-classic&tabs=csharp Retrieval-Augmented Generation (RAG) Pattern on Azure - https://learn.microsoft.com/en-us/azure/search/retrieval-augmented-generation-overview?tabs=videos Azure Monitor – Observability Overview - https://learn.microsoft.com/azure/azure-monitor/overviewAnswer synthesis in Foundry IQ: Quality metrics across 10,000 queries
With answers, you can control your entire RAG pipeline directly in Foundry IQ by Azure AI Search, without integrations. Responding only when the data supports it, answers delivers grounded, steerable, citation-rich responses and traces each piece of information to its original source. Here’s how it works and how it performed across our experiments.Turn Enterprise Knowledge into Answers with Copilot Studio and Azure AI Search
From the Field: Why This Integration Works As an experienced AI Cloud Solution Architect working in Greater China Region (GCR), I’ve seen one emerging pattern that delivers quick wins for some of my customers: combining Microsoft Copilot Studio with an existing Azure AI Search index. Teams choose this approach because it delivers two outcomes immediately: business users get grounded, reliable answers, and enterprises avoid re-building pipelines or re-platforming knowledge stores. This guide shows exactly how to connect Copilot Studio to an Azure AI Search index that is already live, so your copilot can answer confidently using your enterprise documents. What We Assume Is Already Ready To stay focused on the integration step, we assume: You have an Azure AI Search service deployed You have an index containing vectorized content (manuals, PDFs, policies, FAQs) Your platform/data team already handled ingestion, embeddings, and indexing In short, your Azure AI Search endpoint and admin key are ready, and the index already contains chunked content with embeddings. Step 1 - Collect Your Azure AI Search Connection Details From the Azure AI Search resource: Endpoint URL Azure AI Search → Overview → Url: https://<your-search-service>.search.windows.net Admin Key Azure AI Search → Keys Use either the primary or secondary key. Governance tip: For production, rotate keys regularly and use managed identities when possible. Step 2 - Add Azure AI Search as Knowledge Inside Copilot Studio Open your Copilot Studio agent Go to the Knowledge tab Select Add knowledge, choose Azure AI Search Provide: Endpoint URL Admin key Create or select the connection Choose your existing index from the dropdown Select Add to agent Step 3 - Test a Grounded Response Open the Test copilot pane and ask a question your indexed content can answer, such as: “What are the different licensing options available for Power Platform?” Verify that: The Activity Map shows Azure AI Search being invoked The answer reflects the correct document in your index Citations or references appear where applicable Conclusion Business value: You can activate grounded, explainable answers in Copilot Studio immediately by reusing your existing Azure AI Search index - no re-platforming, no new pipelines. Team model: Data/Platform teams own ingestion, enrichment, and vectorization. Business teams build and refine the copilot experience in Copilot Studio. Scale and governance: All components stay inside Azure, with enterprise-grade security, RBAC, and operational monitoring, while enabling low‑code agility for makers. For the full end-to-end lab (storage setup, embeddings, index creation), see: 🔗 https://github.com/Azure/Copilot-Studio-and-Azure (Lab 1.4). Acknowledgements This tutorial builds on foundational work by my EMEA colleague Pablo Carceller, whose GitHub repo on Copilot Studio and Azure has helped teams worldwide accelerate real customer implementations. 👉 GitHub - Copilot Studio and Azure: https://github.com/Azure/Copilot-Studio-and-Azure I would also like to thank the broader Cloud Accelerate Factory GCR team for their contributions, insights, and active collaboration in validating this pattern across customer engagements. Special appreciation to our AI Architects Dr. Longyu Qi, Jian (Jason) Shao, Lei (Leo) Ma, and Ethan Tseng, as well as our PM partners Yunxi (Rayne) Jin and Emma Wang, whose feedback and field experiences helped shape and refine this guide. Image credits: demo visuals adapted from materials by Pablo Carceller (GitHub Lab 1.4).Microsoft Foundry: Unlock Adaptive, Personalized Agents with User-Scoped Persistent Memory
From Knowledgeable to Personalized: Why Memory Matters Most AI agents today are knowledgeable — they ground responses in enterprise data sources and rely on short‑term, session‑based memory to maintain conversational coherence. This works well within a single interaction. But once the session ends, the context disappears. The agent starts fresh, unable to recall prior interactions, user preferences, or previously established context. In reality, enterprise users don’t interact with agents exclusively in one‑off sessions. Conversations can span days, weeks, evolving across multiple interactions rather than isolated sessions. Without a way to persist and safely reuse relevant context across interactions, AI agents remain efficient in the short term be being stateful within a session, but lose continuity over time due to their statelessness across sessions. Bridging this gap between short-term efficiency and long‑term adaptation exposes a deeper challenge. Persisting memory across sessions is not just a technical decision; in enterprise environments, it introduces legitimate concerns around privacy, data isolation, governance, and compliance — especially when multiple users interact with the same agent. What seems like an obvious next step quickly becomes a complex architectural problem, requiring organizations to balance the ability for agents to learn and adapt over time with the need to preserve trust, enforce isolation boundaries, and meet enterprise compliance requirements. In this post, I’ll walk through a practical design pattern for user‑scoped persistent memory, including a reference architecture and a deployable sample implementation that demonstrates how to apply this pattern in a real enterprise setting while preserving isolation, governance, and compliance. The Challenge of Persistent Memory in Enterprise AI Agents Extending memory beyond a single session seems like a natural way to make AI agents more adaptive. Retaining relevant context over time — such as preferences, prior decisions, or recurring patterns — would allow an agent to progressively tailor its behavior to each user, moving from simple responsiveness toward genuine adaptation. In enterprise environments, however, persistence introduces a different class of risk. Storing and reusing user context across interactions raises questions of privacy, data isolation, governance, and compliance — particularly when multiple users interact with shared systems. Without clear ownership and isolation boundaries, naïvely persisted memory can lead to cross‑user data leakage, policy violations, or unclear retention guarantees. As a result, many systems default to ephemeral, session‑only memory. This approach prioritizes safety and simplicity — but does so at the cost of long‑term personalization and continuity. The challenge, then, is not whether agents should remember, but how memory can be introduced without violating enterprise trust boundaries. Persistent Memory: Trade‑offs Between Abstraction and Control As AI agents evolve toward more adaptive behavior, several approaches to agent memory are emerging across the ecosystem. Each reflects a different set of trade-offs between abstraction, flexibility, and control — making it useful to briefly acknowledge these patterns before introducing the design presented here. Microsoft Foundry Agent Service includes a built‑in memory capability (currently in Preview) that enables agents to retain context beyond a single interaction. This approach integrates tightly with the Foundry runtime and abstracts much of the underlying memory management, making it well suited for scenarios that align closely with the managed agent lifecycle. Another notable approach combines Mem0 with Azure AI Search, where memory entries are stored and retrieved through vector search. In this model, memory is treated as an embedding‑centric store that emphasizes semantic recall and relevance. Mem0 is intentionally opinionated, defining how memory is structured, summarized, and retrieved to optimize for ease of use and rapid iteration. Both approaches represent meaningful progress. At the same time, some enterprises require an approach where user memory is explicitly owned, scoped, and governed within their existing data architecture — rather than implicitly managed by an agent framework or memory library. These requirements often stem from stricter expectations around data isolation, compliance, and long‑term control. User-Scoped Persistent Memory with Azure Cosmos DB The solution presented in this post provides a practical reference implementation for organizations that require explicit control over how user memory is stored, scoped, and governed. Rather than embedding long‑term memory implicitly within the agent runtime, this design models memory as a first‑class system component built on Azure Cosmos DB. At a high level, the architecture introduces user‑scoped persistent memory: a durable memory layer in which each user’s context is isolated and managed independently. Persistent memory is stored in Azure Cosmos DB containers partitioned by user identity and consists of curated, long‑lived signals — such as preferences, recurring intent, or summarized outcomes from prior interactions — rather than raw conversational transcripts. This keeps memory intentional, auditable, and easy to evolve over time. Short‑term, in‑session conversation state remains managed by Microsoft Foundry on the server side through its built‑in conversation and thread model. By separating ephemeral session context from durable user memory, the system preserves conversational coherence while avoiding uncontrolled accumulation of long‑term state within the agent runtime. This design enables continuity and personalization across sessions while deliberately avoiding the risks associated with shared or global memory models, including cross‑user data leakage, unclear ownership, and unintended reuse of context. Azure Cosmos DB provides enterprises with direct control over memory isolation, data residency, retention policies, and operational characteristics such as consistency, availability, and scale. In this architecture, knowledge grounding and memory serve complementary roles. Knowledge grounding ensures correctness by anchoring responses in trusted enterprise data sources. User‑scoped persistent memory ensures relevance by tailoring interactions to the individual user over time. Together, they enable trustworthy, adaptive AI agents that improve with use — without compromising enterprise boundaries. Architecture Components and Responsibilities Identity and User Scoping Microsoft Entra ID (App Registrations) — provides the frontend a client ID and tenant ID so the Microsoft Authentication Library (MSAL) can authenticate users via browser redirect. The oid (Object ID) claim from the ID token is used as the user identifier throughout the system. Agent Runtime and Orchestration Microsoft Foundry — serves as the unified AI platform for hosting models, managing agents, and maintaining conversation state. Foundry manages in‑session and thread‑level memory on the server side, preserving conversational continuity while keeping ephemeral context separate from long‑term user memory. Backend Agent Service — implements the AI agent using Microsoft Foundry’s agent and conversation APIs. The agent is responsible for reasoning, tool‑calling decisions, and response generation, delegating memory and search operations to external MCP servers. Memory and Knowledge Services MCP‑Memory — MCP server that hosts tools for extracting structured memory signals from conversations, generating embeddings, and persisting user‑scoped memories. Memories are written to and retrieved from Azure Cosmos DB, enforcing strict per‑user isolation. MCP‑Search — MCP server exposing tools for querying enterprise knowledge sources via Azure AI Search. This separation ensures that knowledge grounding and memory retrieval remain distinct concerns. Azure Cosmos DB for NoSQL — provides the durable, serverless document store for user‑scoped persistent memory. Memory containers are partitioned by user ID, enabling isolation, auditable access, configurable retention policies, and predictable scalability. Vector search is used to support semantic recall over stored memory entries. Azure AI Search — supplies hybrid retrieval (keyword and vector) with semantic reranking over the enterprise knowledge index. An integrated vectorizer backed by an embedding model is used for query‑time vectorization. Models text‑embedding‑3‑large — used for generating vector embeddings for both user‑scoped memories and enterprise knowledge search. gpt‑5‑mini — used for lightweight analysis tasks, such as extracting structured memory facts from conversational context. gpt‑5.1 — powers the AI agent, handling multi‑turn conversations, tool invocation, and response synthesis. Application and Hosting Infrastructure Frontend Web Application — a React‑based web UI that handles user authentication and presents a conversational chat interface. Azure Container Apps Environment — provides a shared execution environment for all services, including networking, scaling, and observability. Azure Container Apps — hosts the frontend, backend agent service, and MCP servers as independently scalable containers. Azure Container Registry — stores container images for all application components. Try It Yourself Demonstration of user‑scoped persistent memory across sessions. To make these concepts concrete, I’ve published a working reference implementation that demonstrates the architecture and patterns described above. The complete solution is available in the Agent-Memory GitHub repository. The repository README includes prerequisites, environment setup notes, and configuration details. Start by cloning the repository and moving into the project directory: git clone https://github.com/mardianto-msft/azure-agent-memory.git cd azure-agent-memory Next, sign in to Azure using the Azure CLI: az login Then authenticate the Azure Developer CLI: azd auth login Once authenticated, deploy the solution: azd up After deployment is complete, sign in using the provided demo users and interact with the agent across multiple sessions. Each user’s preferences and prior context are retained independently, the interaction continues seamlessly after signing out and returning later, and user context remains fully isolated with no cross‑identity leakage. The solution also includes a knowledge index initialized with selected Microsoft Outlook Help documentation, which the agent uses for knowledge grounding. This index can be easily replaced or extended with your own publicly accessible URLs to adapt the solution to different domains. Looking Ahead: Personalized Memory as a Foundation for Adaptive Agents As enterprise AI agents evolve, many teams are looking beyond larger models and improved retrieval toward human‑centered personalization at scale — building agents that adapt to individual users while operating within clearly defined trust boundaries. User‑scoped persistent memory enables this shift. By treating memory as a first‑class, user‑owned component, agents can maintain continuity across sessions while preserving isolation, governance, and compliance. Personalization becomes an intentional design choice, aligning with Microsoft’s human‑centered approach to AI, where users retain control over how systems adapt to them. This solution demonstrates how knowledge grounding and personalized memory serve complementary roles. Knowledge grounding ensures correctness by anchoring responses in trusted enterprise data. Personalized memory ensures relevance by tailoring interactions to the individual user. Together, they enable context‑aware, adaptive, and personalized agents — without compromising enterprise trust. Finally, this solution is intentionally presented as a reference design pattern, not a prescriptive architecture. It offers a practical starting point for enterprises designing adaptive, personalized agents, illustrating how user‑scoped memory can be modeled, governed, and integrated as a foundational capability for scalable enterprise AI.How Do We Know AI Isn’t Lying? The Art of Evaluating LLMs in RAG Systems
🔍 1. Why Evaluating LLM Responses is Hard In classical programming, correctness is binary. Input Expected Result 2 + 2 4 ✔ Correct 2 + 2 5 ✘ Wrong Software is deterministic — same input → same output. LLMs are probabilistic. They generate one of many valid word combinations, like forming sentences from multiple possible synonyms and sentence structures. Example: Prompt: "Explain gravity like I'm 10" Possible responses: Response A Response B Gravity is a force that pulls everything to Earth. Gravity bends space-time causing objects to attract. Both are correct. Which is better? Depends on audience. So evaluation needs to look beyond text similarity. We must check: ✔ Is the answer meaningful? ✔ Is it correct? ✔ Is it easy to understand? ✔ Does it follow prompt intent? Testing LLMs is like grading essays — not checking numeric outputs. 🧠 2. Why RAG Evaluation is Even Harder RAG introduces an additional layer — retrieval. The model no longer answers from memory; it must first read context, then summarise it. Evaluation now has multi-dimensions: Evaluation Layer What we must verify Retrieval Did we fetch the right documents? Understanding Did the model interpret context correctly? Grounding Is the answer based on retrieved data? Generation Quality Is final response complete & clear? A simple story makes this intuitive: Teacher asks student to explain Photosynthesis. Student goes to library → selects a book → reads → writes explanation. We must evaluate: Did they pick the right book? → Retrieval Did they understand the topic? → Reasoning Did they copy facts correctly without inventing? → Faithfulness Is written explanation clear enough for another child to learn from? → Answer Quality One failure → total failure. 🧩 3. Two Types of Evaluation 🔹 Intrinsic Evaluation — Quality of the Response Itself Here we judge the answer, ignoring real-world impact. We check: ✔ Grammar & coherence ✔ Completeness of explanation ✔ No hallucination ✔ Logic flow & clarity ✔ Semantic correctness This is similar to checking how well the essay is written. Even if the result did not solve the real problem, the answer could still look good — that’s why intrinsic alone is not enough. 🔹 Extrinsic Evaluation — Did It Achieve the Goal? This measures task success. If a customer support bot writes a beautifully worded paragraph, but the user still doesn’t get their refund — it failed extrinsically. Examples: System Type Extrinsic Goal Banking RAG Bot Did user get correct KYC procedure? Medical RAG Was advice safe & factual? Legal search assistant Did it return the right section of the law? Technical summariser Did summary capture key meaning? Intrinsic = writing quality. Extrinsic = impact quality. A production-grade RAG system must satisfy both. 📏 4. Core RAG Evaluation Metrics (Explained with Very Simple Analogies) Metric Meaning Analogy Relevance Does answer match question? Ask who invented C++? → model talks about Java ❌ Faithfulness No invented facts Book says started 2004, response says 1990 ❌ Groundedness Answer traceable to sources Claims facts that don’t exist in context ❌ Completeness Covers all parts of question User asks Windows vs Linux → only explains Windows Context Recall / Precision Correct docs retrieved & used Student opens wrong chapter Hallucination Rate Degree of made-up info “Taj Mahal is in London” 😱 Semantic Similarity Meaning-level match “Engine died” = “Car stopped running” 💡 Good evaluation doesn’t check exact wording. It checks meaning + truth + usefulness. 🛠 5. Tools for RAG Evaluation 🔹 1. RAGAS — Foundation for RAG Scoring RAGAS evaluates responses based on: ✔ Faithfulness ✔ Relevance ✔ Context recall ✔ Answer similarity Think of RAGAS as a teacher grading with a rubric. It reads both answer + source documents, then scores based on truthfulness & alignment. 🔹 2. LangChain Evaluators LangChain offers multiple evaluation types: Type What it checks String or regex Basic keyword presence Embedding based Meaning similarity, not text match LLM-as-a-Judge AI evaluates AI (deep reasoning) LangChain = testing toolbox RAGAS = grading framework Together they form a complete QA ecosystem. 🔹 3. PyTest + CI for Automated LLM Testing Instead of manually validating outputs, we automate: Feed preset questions to RAG Capture answers Run RAGAS/LangChain scoring Fail test if hallucination > threshold This brings AI closer to software-engineering discipline. RAG systems stop being experiments — they become testable, trackable, production-grade products. 🚀 6. The Future: LLM-as-a-Judge The future of evaluation is simple: LLMs will evaluate other LLMs. One model writes an answer. Another model checks: ✔ Was it truthful? ✔ Was it relevant? ✔ Did it follow context? This enables: Benefit Why it matters Scalable evaluation No humans needed for every query Continuous improvement Model learns from mistakes Real-time scoring Detect errors before user sees them This is like autopilot for AI systems — not only navigating, but self-correcting mid-flight. And that is where enterprise AI is headed. 🎯 Final Summary Evaluating LLM responses is not checking if strings match. It is checking if the machine: ✔ Understood the question ✔ Retrieved relevant knowledge ✔ Avoided hallucination ✔ Provided complete, meaningful reasoning ✔ Grounded answer in real source text RAG evaluation demands multi-layer validation — retrieval, reasoning, grounding, semantics, safety. Frameworks like RAGAS + LangChain evaluators + PyTest pipelines are shaping the discipline of measurable, reliable AI — pushing LLM-powered RAG from cool demo → trustworthy enterprise intelligence. Useful Resources What is Retrieval-Augmented Generation (RAG) : https://azure.microsoft.com/en-in/resources/cloud-computing-dictionary/what-is-retrieval-augmented-generation-rag/ Retrieval-Augmented Generation concepts (Azure AI) : https://learn.microsoft.com/en-us/azure/ai-services/content-understanding/concepts/retrieval-augmented-generation RAG with Azure AI Search – Overview : https://learn.microsoft.com/en-us/azure/search/retrieval-augmented-generation-overview Evaluate Generative AI Applications (Microsoft Learn – Learning Path) : https://learn.microsoft.com/en-us/training/paths/evaluate-generative-ai-apps/ Evaluate Generative AI Models in Microsoft Foundry Portal : https://learn.microsoft.com/en-us/training/modules/evaluate-models-azure-ai-studio/ RAG Evaluation Metrics (Relevance, Groundedness, Faithfulness) : https://learn.microsoft.com/en-us/azure/ai-foundry/concepts/evaluation-evaluators/rag-evaluators RAGAS – Evaluation Framework for RAG Systems : https://docs.ragas.io/Foundry IQ: Unlocking ubiquitous knowledge for agents
Introducing Foundry IQ by Azure AI Search in Microsoft Foundry. Foundry IQ is a centralized knowledge layer that connects agents to data with the next generation of retrieval-augmented generation (RAG). Foundry IQ includes the following features: Knowledge bases: Available directly in the new Foundry portal, knowledge bases are reusable, topic-centric collections that ground multiple agents and applications through a single API. Automated indexed and federated knowledge sources – Expand what data an agent can reach by connecting to both indexed and remote knowledge sources. For indexed sources, Foundry IQ delivers automatic indexing, vectorization, and enrichment for text, images, and complex documents. Agentic retrieval engine in knowledge bases – A self-reflective query engine that uses AI to plan, select sources, search, rank and synthesize answers across sources with configurable “retrieval reasoning effort.” Enterprise-grade security and governance – Support for document-level access control, alignment with existing permissions models, and options for both indexed and remote data. Foundry IQ is available in public preview through the new Foundry portal and Azure portal with Azure AI Search. Foundry IQ is part of Microsoft's intelligence layer with Fabric IQ and Work IQ.Build Sensitivity Label‑Aware, Secure RAG with Azure AI Search and Purview
Learn why many Azure AI Search developers unknowingly miss sensitivity‑labeled data—and how integrating Microsoft Purview sensitivity labels enables more secure, complete retrieval for RAG, copilot-style apps, and enterprise search. This post explains what sensitivity labels are, why they matter for Azure AI Search, what happens when the integration is not enabled, and how label-aware indexing and query‑time enforcement ensure label-protected documents are indexed, governed, and retrieved correctly in Azure AI Search when retrieved from SharePoint, OneLake, ADLS Gen2, and Azure Blob Storage. Includes supported sources, end‑to‑end flow, and links to documentation, demo apps, and video resources.Building Knowledge-Grounded Conversational AI Agents with Azure Speech Photo Avatars
From Chat to Presence: The Next Step in Conversational AI Chat agents are now embedded across nearly every industry, from customer support on websites to direct integrations inside business applications designed to boost efficiency and productivity. As these agents become more capable and more visible, user expectations are also rising: conversations should feel natural, trustworthy, and engaging. While text‑only chat agents work well for many scenarios, voice‑enabled agents take a meaningful step forward by introducing a clearer persona and a stronger sense of presence, making interactions feel more human and intuitive (see healow Genie success story). In domains such as Retail, Healthcare, Education, and Corporate Training, adding a visual dimension through AI avatars further elevates the experience. Pairing voice with a lifelike visual representation improves inclusiveness, reduces interaction friction, and helps users better contextualize conversations—especially in scenarios that rely on trust, guidance, or repeated engagement. To support these experiences, Microsoft offers two AI avatar options through Azure Speech: Video Avatars, which are generally available and provide full‑ or partial‑body immersive representations, and Photo Avatars, currently in public preview, which deliver a headshot‑style visual well suited for web‑based agents and digital twin scenarios. Both options support custom avatars, enabling organizations to reflect their brand identity rather than relying solely on generic representations (see W2M custom video avatar). Choosing between Video Avatars and Photo Avatars is less about preference and more about intent. Video Avatars offer higher visual fidelity and immersion but require more extensive onboarding, such as high-quality recorded video of an avatar talent. Photo Avatars, by contrast, can be created from a single image, enabling a lighter‑weight onboarding process while still delivering a human‑centered experience. The right choice depends on the desired interaction style, visual presence, and target deployment scenario. What this solution demonstrates In this post, I walk through how to integrate Azure Speech Photo Avatars — powered by Microsoft Research's VASA-1 model — into a knowledge‑grounded conversational AI agent built on Azure AI Search. The goal is to show how voice, visuals, and retrieval‑augmented generation (RAG) can come together to create a more natural and engaging agent experience. The solution exposes a web‑based interface where users can speak naturally to the AI agent using their voice. The agent responds in real time using synthesized speech, while live transcriptions of the conversation are displayed in the UI to improve clarity and accessibility. To help compare different interaction patterns, the sample application supports three modes: 1) Photo Avatar mode, which adds a lifelike visual presence. 2) Video Avatar mode, which provides a more immersive, full‑motion experience. 3) Voice‑only mode, which focuses purely on speech‑to‑speech interaction. Key architectural components An end‑to‑end architecture for the solution is shown in the diagram below. The solution is composed of the following core services and building blocks: Microsoft Foundry — provides the platform for deploying, managing, and accessing the foundation models used by the application. Azure OpenAI — provides the Realtime API for speech‑to‑speech interaction in the voice‑only mode and the Chat Completions API used by backend services for reasoning and conversational responses. gpt‑4.1 — LLM used for reasoning tasks such as deciding when to invoke tool calls and summarizing responses. gpt-realtime-mini — LLM used for speech-to-speech interaction in the Voice-only mode. text‑embedding‑3‑large — LLM used for generating vector embeddings used in retrieval‑augmented generation. Azure Speech — delivers the real‑time speech‑to‑text (STT), text‑to‑speech (TTS), and AI avatars capabilities for both Photo Avatar and Video Avatar experiences. Azure Document Intelligence — extracts structured text, layout, and key information from source documents used to build the knowledge base. Azure AI Search — provides vector‑based retrieval to ground the language model with relevant, context‑aware content. Azure Container Apps — hosts the web UI frontend, backend services, and MCP server within a managed container runtime. Azure Container Apps Environment — defines a secure and isolated boundary for networking, scaling, and observability of the containerized workloads. Azure Container Registry — stores and manages Docker images used by the container applications. How you can try it yourself The complete sample implementation is available in the LiveChat AI Voice Assistant repository, which includes instructions for deploying the solution into your Azure environment. The repository uses Infrastructure as Code (IaC) deployment via Azure Developer CLI (azd) to orchestrate Azure resource provisioning and application deployment. Prerequisites: An Azure subscription with appropriate services and models' quota is required to deploy the solution. Getting the solution up and running in just three simple steps: Clone the repository and navigate to the project git clone https://github.com/mardianto-msft/azure-speech-ai-avatars.git cd azure-speech-ai-avatars Authenticate with Azure azd auth login Initialize and deploy the solution azd up Once deployed, you can access the sample application by opening the frontend service URL in a web browser. To demonstrate knowledge grounding, the sample includes source documents derived from Microsoft’s 2025 Annual Report and Shareholder Letter. These grounding documents can optionally be replaced with your own data, allowing the same architecture to be reused for domain‑specific or enterprise scenarios. When using the provided sample documents, you can ask questions such as: “How much was Microsoft’s net income in 2025?”, “What are Microsoft’s priorities according to the shareholder letter?”, “Who is Microsoft’s CEO?” Bringing Conversational AI Agents to Life This implementation of Azure Speech Photo Avatars serves as a practical starting point for building more engaging, knowledge‑grounded conversational AI agents. By combining voice interaction, visual presence, and retrieval‑augmented generation, Photo Avatars offer a lightweight yet powerful way to make AI agents feel more approachable, trustworthy, and human‑centered — especially in web‑based and enterprise scenarios. From here, the solution can be extended over time with capabilities such as long‑term memory, richer personalization, or more advanced multi‑agent orchestration. Whether used as a reference architecture or as the foundation for a production system, this approach demonstrates how Azure Speech Photo Avatars can help bridge the gap between conversational intelligence and meaningful user experience. By emphasizing accessibility, trust, and human‑centered design, it reflects Microsoft’s broader mission to empower every person and every organization on the planet to achieve more.Push method for AI search index
You may be aware that you can build indexes in Azure AI Search by pulling data from known data sources, like Azure Blob storage, SQL server, OneLake, etc. When using the ‘pull’ method, the built-in indexers run either on a schedule you define or provided you trigger them on-demand at intervals of at least five minutes or longer. What you may not realize is that there is an alternative way to send data to an index: the ‘push’ method. With this approach, the search client can push data to AI Search for initial data ingestion, incremental updates or deletions. Push vs. Pull: Which Approach Fits Your Scenario? Both Push and Pull methods in Azure AI Search are powerful ways to load data into an index. Each has its strengths, and the right choice depends on your requirements. Here’s how they compare: Feature Push Model (APIs) Pull Model (Indexers) Control & Flexibility Full control over timing, batch size, and operations (upload, merge, delete). Limited to scheduled runs and indexer configuration. Latency Near real-time updates—trigger indexing as often as needed. Dependent on scheduled polling intervals or on-demand runs. Data Source Support Works with any source that can produce JSON matching your schema. Limited to supported connectors (Azure Blob, SQL, SharePoint, etc.). Parallelism Customizable—design your own pipeline for concurrency and throughput. Managed internally by indexer; less granular control. AI Enrichment Requires custom implementation if needed. Built-in skillsets for enrichment and integrated vectorization. Best For Higher-indexing performance, higher complexity orchestration; high-demanding indexing timelines. Rapid setup and automation where indexing frequency and performance is less critical. Reference this article for more information about the Push mechanism: Data import and data ingestion - Azure AI Search | Microsoft Learn Push model uses APIs to upload documents into an existing search index. You can upload documents individually or in batches up to 1000 per batch, or 16MB per batch, whichever limit comes first. Step-by-Step: Pushing Data to Your Index Here’s an example of how to use the REST API POST method to ‘push’ the new content to existing index, and of the CURL command to search the new content. Let’s say, you have an existing index: https://xxxxxxxxxxxxxxxx.search.windows.net Step 1. Get search service URL from Azure portal. Step 2. Get the index name from AI Search service. Step 3. Get the API key from AI Search service. Step 4. Get the index fields. Step 5. Use POST command to ‘push’ the new content to the existing index. Below is a POST command example. When pushing data to the index, you need to specify the field names. This code shows how to insert two new chunks with document key ‘chunk_id’ with values ‘chunk-003’ and ‘chunk-004’. After sending the POST request, below is the result: Step 6. Verify the new content searchable in the index. Since the new documents were inserted as chunks, you can search by using keywords. Below is a CURL command in PowerShell. If you have any feedback or questions about this article and how this is useful to you, don’t hesitate to reach out. What’s next? Learn how to push embeddings in an AI Search index for vector search. Set a vectorizer to automatically embed text queries.Beyond the Model: Empower your AI with Data Grounding and Model Training
Discover how Microsoft Foundry goes beyond foundational models to deliver enterprise-grade AI solutions. Learn how data grounding, model tuning, and agentic orchestration unlock faster time-to-value, improved accuracy, and scalable workflows across industries.
