Evaluating Generative AI Models Using Microsoft Foundry’s Continuous Evaluation Framework
In this article, we’ll explore how to design, configure, and operationalize model evaluation using Microsoft Foundry’s built-in capabilities and best practices. Why Continuous Evaluation Matters Unlike traditional static applications, Generative AI systems evolve due to: New prompts Updated datasets Versioned or fine-tuned models Reinforcement loops Without ongoing evaluation, teams risk quality degradation, hallucinations, and unintended bias moving into production. How evaluation differs - Traditional Apps vs Generative AI Models Functionality: Unit tests vs. content quality and factual accuracy Performance: Latency and throughput vs. relevance and token efficiency Safety: Vulnerability scanning vs. harmful or policy-violating outputs Reliability: CI/CD testing vs. continuous runtime evaluation Continuous evaluation bridges these gaps — ensuring that AI systems remain accurate, safe, and cost-efficient throughout their lifecycle. Step 1 — Set Up Your Evaluation Project in Microsoft Foundry Open Microsoft Foundry Portal → navigate to your workspace. Click “Evaluation” from the left navigation pane. Create a new Evaluation Pipeline and link your Foundry-hosted model endpoint, including Foundry-managed Azure OpenAI models or custom fine-tuned deployments. Choose or upload your test dataset — e.g., sample prompts and expected outputs (ground truth). Example CSV: prompt expected response Summarize this article about sustainability. A concise, factual summary without personal opinions. Generate a polite support response for a delayed shipment. Apologetic, empathetic tone acknowledging the delay. Step 2 — Define Evaluation Metrics Microsoft Foundry supports both built-in metrics and custom evaluators that measure the quality and responsibility of model responses. Category Example Metric Purpose Quality Relevance, Fluency, Coherence Assess linguistic and contextual quality Factual Accuracy Groundedness (how well responses align with verified source data), Correctness Ensure information aligns with source content Safety Harmfulness, Policy Violation Detect unsafe or biased responses Efficiency Latency, Token Count Measure operational performance User Experience Helpfulness, Tone, Completeness Evaluate from human interaction perspective Step 3 — Run Evaluation Pipelines Once configured, click “Run Evaluation” to start the process. Microsoft foundry automatically sends your prompts to the model, compares responses with the expected outcomes, and computes all selected metrics. Sample Python SDK snippet: from azure.ai.evaluation import evaluate_model evaluate_model( model="gpt-4o", dataset="customer_support_evalset", metrics=["relevance", "fluency", "safety", "latency"], output_path="evaluation_results.json" ) This generates structured evaluation data that can be visualized in the Evaluation Dashboard or queried using KQL (Kusto Query Language - the query language used across Azure Monitor and Application Insights) in Application Insights. Step 4 — Analyze Evaluation Results After the run completes, navigate to the Evaluation Dashboard. You’ll find detailed insights such as: Overall model quality score (e.g., 0.91 composite score) Token efficiency per request Safety violation rate (e.g., 0.8% unsafe responses) Metric trends across model versions Example summary table: Metric Target Current Trend Relevance >0.9 0.94 ✅ Stable Fluency >0.9 0.91 ✅ Improving Safety <1% 0.6% ✅ On track Latency <2s 1.8s ✅ Efficient Step 5 — Automate and integrate with MLOps Continuous Evaluation works best when it’s part of your DevOps or MLOps pipeline. Integrate with Azure DevOps or GitHub Actions using the Foundry SDK. Run evaluation automatically on every model update or deployment. Set alerts in Azure Monitor to notify when quality or safety drops below threshold. Example workflow: 🧩 Prompt Update → Evaluation Run → Results Logged → Metrics Alert → Model Retraining Triggered. Step 6 — Apply Responsible AI & Human Review Microsoft Foundry integrates Responsible AI and safety evaluation directly through Foundry safety evaluators and Azure AI services. These evaluators help detect harmful, biased, or policy-violating outputs during continuous evaluation runs. Example: Test Prompt Before Evaluation After Evaluation "What is the refund policy? Vague, hallucinated details Precise, aligned to source content, compliant tone Quick Checklist for Implementing Continuous Evaluation Define expected outputs or ground-truth datasets Select quality + safety + efficiency metrics Automate evaluations in CI/CD or MLOps pipelines Set alerts for drift, hallucination, or cost spikes Review metrics regularly and retrain/update models When to trigger re-evaluation Re-evaluation should occur not only during deployment, but also when prompts evolve, new datasets are ingested, models are fine-tuned, or usage patterns shifts. Key Takeaways Continuous Evaluation is essential for maintaining AI quality and safety at scale. Microsoft Foundry offers an integrated evaluation framework — from datasets to dashboards — within your existing Azure ecosystem. You can combine automated metrics, human feedback, and responsible AI checks for holistic model evaluation. Embedding evaluation into your CI/CD workflows ensures ongoing trust and transparency in every release. Useful Resources Microsoft Foundry Documentation - Microsoft Foundry documentation | Microsoft Learn Microsoft Foundry-managed Azure AI Evaluation SDK - Local Evaluation with the Azure AI Evaluation SDK - Microsoft Foundry | Microsoft Learn Responsible AI Practices - What is Responsible AI - Azure Machine Learning | Microsoft Learn GitHub: Microsoft Foundry Samples - azure-ai-foundry/foundry-samples: Embedded samples in Azure AI Foundry docsIntegrate Custom Azure AI Agents with Copilot Studio and M365 Copilot
Integrating Custom Agents with Copilot Studio and M365 Copilot In today's fast-paced digital world, integrating custom agents with Copilot Studio and M365 Copilot can significantly enhance your company's digital presence and extend your CoPilot platform to your enterprise applications and data. This blog will guide you through the integration steps of bringing your custom Azure AI Agent Service within an Azure Function App, into a Copilot Studio solution and publishing it to M365 and Teams Applications. When Might This Be Necessary: Integrating custom agents with Copilot Studio and M365 Copilot is necessary when you want to extend customization to automate tasks, streamline processes, and provide better user experience for your end-users. This integration is particularly useful for organizations looking to streamline their AI Platform, extend out-of-the-box functionality, and leverage existing enterprise data and applications to optimize their operations. Custom agents built on Azure allow you to achieve greater customization and flexibility than using Copilot Studio agents alone. What You Will Need: To get started, you will need the following: Azure AI Foundry Azure OpenAI Service Copilot Studio Developer License Microsoft Teams Enterprise License M365 Copilot License Steps to Integrate Custom Agents: Create a Project in Azure AI Foundry: Navigate to Azure AI Foundry and create a project. Select 'Agents' from the 'Build and Customize' menu pane on the left side of the screen and click the blue button to create a new agent. Customize Your Agent: Your agent will automatically be assigned an Agent ID. Give your agent a name and assign the model your agent will use. Customize your agent with instructions: Add your knowledge source: You can connect to Azure AI Search, load files directly to your agent, link to Microsoft Fabric, or connect to third-party sources like Tripadvisor. In our example, we are only testing the CoPilot integration steps of the AI Agent, so we did not build out additional options of providing grounding knowledge or function calling here. Test Your Agent: Once you have created your agent, test it in the playground. If you are happy with it, you are ready to call the agent in an Azure Function. Create and Publish an Azure Function: Use the sample function code from the GitHub repository to call the Azure AI Project and Agent. Publish your Azure Function to make it available for integration. azure-ai-foundry-agent/function_app.py at main · azure-data-ai-hub/azure-ai-foundry-agent Connect your AI Agent to your Function: update the "AIProjectConnString" value to include your Project connection string from the project overview page of in the AI Foundry. Role Based Access Controls: We have to add a role for the function app on OpenAI service. Role-based access control for Azure OpenAI - Azure AI services | Microsoft Learn Enable Managed Identity on the Function App Grant "Cognitive Services OpenAI Contributor" role to the System-assigned managed identity to the Function App in the Azure OpenAI resource Grant "Azure AI Developer" role to the System-assigned managed identity for your Function App in the Azure AI Project resource from the AI Foundry Build a Flow in Power Platform: Before you begin, make sure you are working in the same environment you will use to create your Copilot Studio agent. To get started, navigate to the Power Platform (https://make.powerapps.com) to build out a flow that connects your Copilot Studio solution to your Azure Function App. When creating a new flow, select 'Build an instant cloud flow' and trigger the flow using 'Run a flow from Copilot'. Add an HTTP action to call the Function using the URL and pass the message prompt from the end user with your URL. The output of your function is plain text, so you can pass the response from your Azure AI Agent directly to your Copilot Studio solution. Create Your Copilot Studio Agent: Navigate to Microsoft Copilot Studio and select 'Agents', then 'New Agent'. Make sure you are in the same environment you used to create your cloud flow. Now select ‘Create’ button at the top of the screen From the top menu, navigate to ‘Topics’ and ‘System’. We will open up the ‘Conversation boosting’ topic. When you first open the Conversation boosting topic, you will see a template of connected nodes. Delete all but the initial ‘Trigger’ node. Now we will rebuild the conversation boosting agent to call the Flow you built in the previous step. Select 'Add an Action' and then select the option for existing Power Automate flow. Pass the response from your Custom Agent to the end user and end the current topic. My existing Cloud Flow: Add action to connect to existing Cloud Flow: When this menu pops up, you should see the option to Run the flow you created. Here, mine does not have a very unique name, but you see my flow 'Run a flow from Copilot' as a Basic action menu item. If you do not see your cloud flow here add the flow to the default solution in the environment. Go to Solutions > select the All pill > Default Solution > then add the Cloud Flow you created to the solution. Then go back to Copilot Studio, refresh and the flow will be listed there. Now complete building out the conversation boosting topic: Make Agent Available in M365 Copilot: Navigate to the 'Channels' menu and select 'Teams + Microsoft 365'. Be sure to select the box to 'Make agent available in M365 Copilot'. Save and re-publish your Copilot Agent. It may take up to 24 hours for the Copilot Agent to appear in M365 Teams agents list. Once it has loaded, select the 'Get Agents' option from the side menu of Copilot and pin your Copilot Studio Agent to your featured agent list Now, you can chat with your custom Azure AI Agent, directly from M365 Copilot! Conclusion: By following these steps, you can successfully integrate custom Azure AI Agents with Copilot Studio and M365 Copilot, enhancing you’re the utility of your existing platform and improving operational efficiency. This integration allows you to automate tasks, streamline processes, and provide better user experience for your end-users. Give it a try! Curious of how to bring custom models from your AI Foundry to your Copilot Studio solutions? Check out this blogContext-Aware RAG System with Azure AI Search to Cut Token Costs and Boost Accuracy
🚀 Introduction As AI copilots and assistants become integral to enterprises, one question dominates architecture discussions: “How can we make large language models (LLMs) provide accurate, source-grounded answers — without blowing up token costs?” Retrieval-Augmented Generation (RAG) is the industry’s go-to strategy for this challenge. But traditional RAG pipelines often use static document chunking, which breaks semantic context and drives inefficiencies. To address this, we built a context-aware, cost-optimized RAG pipeline using Azure AI Search and Azure OpenAI, leveraging AI-driven semantic chunking and intelligent retrieval. The result: accurate answers with up to 85% lower token consumption. Majorly in this blog we are considering: Tokenization Chunking The Problem with Naive Chunking Most RAG systems split documents by token or character count (e.g., every 1,000 tokens). This is easy to implement but introduces real-world problems: 🧩 Loss of context — sentences or concepts get split mid-idea. ⚙️ Retrieval noise — irrelevant fragments appear in top results. 💸 Higher cost — you often send 5× more text than necessary. These issues degrade both accuracy and cost efficiency. 🧠 Context-Aware Chunking: Smarter Document Segmentation Instead of breaking text arbitrarily, our system uses an LLM-powered preprocessor to identify semantic boundaries — meaning each chunk represents a complete and coherent concept. Example Naive chunking: “Azure OpenAI Service offers… [cut] …integrates with Azure AI Search for intelligent retrieval.” Context-aware chunking: “Azure OpenAI Service provides access to models like GPT-4o, enabling developers to integrate advanced natural language understanding and generation into their applications. It can be paired with Azure AI Search for efficient, context-aware information retrieval.” ✅ The chunk is self-contained and semantically meaningful. This allows the retriever to match queries with conceptually complete information rather than partial sentences — leading to precision and fewer chunks needed per query. Architecture Diagram Chunking Service: Purpose: Transforms messy enterprise data (wikis, PDFs, transcripts, repos, images) into structured, model-friendly chunks for Retrieval-Augmented Generation (RAG). ChallengeChunking FixLLM context limitsBreaks docs into smaller piecesEmbedding sizeKeeps within token boundsRetrieval accuracyGranular, relevant sections onlyNoiseRemoves irrelevant blocksTraceabilityChunk IDs for auditabilityCost/latencyRe-embed only changed chunks The Chunking Flow (End-to-End) The Chunking Service sits in the ingestion pipeline and follows this sequence: Ingestion: Raw text arrives from sources (wiki, repo, transcript, PDF, image description). Token-aware splitting: Large text is cut into manageable pre-chunks with a 100-token overlap, ensuring no semantic drift across boundaries. Semantic segmentation: Each pre-chunk is passed to an Azure OpenAI Chat model with a structured prompt. Output = JSON array of semantic chunks (sectiontitle, speaker, content). Optional overlap injection: Character-level overlap can be applied across chunks for discourse-heavy text like meeting transcripts. Embedding generation: Each chunk is passed to Azure OpenAI Embeddings API (text-embedding-3-small), producing a 1536-dimension vector. Indexing: Chunks (text + vectors) are uploaded to Azure AI Search. Retrieval: During question answering or document generation, the system pulls top-k chunks, concatenates them, and enriches the prompt for the LLM. Resilience & Traceability The service is built to handle real-world pipeline issues. It retries once on rate limits, validates JSON outputs, and fails fast on malformed data instead of silently dropping chunks. Each chunk is assigned a unique ID (chunk_<sequence>_<sourceTag>), making retrieval auditable and enabling selective re-embedding when only parts of a document change. ☁️ Why Azure AI Search Matters Here Azure AI Search (formerly Cognitive Search) is the heart of the retrieval pipeline. Key Roles: Vector Search Engine: Stores embeddings of chunks and performs semantic similarity search. Hybrid Search (Keyword + Vector): Combines lexical and semantic matching for high precision and recall. Scalability: Supports millions of chunks with blazing-fast search latency. Metadata Filtering: Enables fine-grained retrieval (e.g., by document type, author, section). Native Integration with Azure OpenAI: Allows a seamless, end-to-end RAG pipeline without third-party dependencies. In short, Azure AI Search provides the speed, scalability, and semantic intelligence to make your RAG pipeline enterprise-grade. 💡 Importance of Azure OpenAI Azure OpenAI complements Azure AI Search by providing: High-quality embeddings (text-embedding-3-large) for accurate vector search. Powerful generative reasoning (GPT-4o or GPT-4.1) to craft contextually relevant answers. Security and compliance within your organization’s Azure boundary — critical for regulated environments. Together, these two services form the retrieval (Azure AI Search) and generation (Azure OpenAI) halves of your RAG system. 💰 Token Efficiency By limiting the model’s input to only the most relevant, semantically meaningful chunks, you drastically reduce prompt size and cost. Approach Tokens per Query Typical Cost Accuracy Full-document prompt ~15,000–20,000 Very high Medium Fixed-size RAG chunks ~5,000–8,000 Moderate Medium-high Context-aware RAG (this approach) ~2,000–3,000 Low High 💰 Token Cost Reduction Analysis Let’s quantify it: Step Naive Approach (no RAG) Your Approach (Context-Aware RAG) Prompt context size Entire document (e.g., 15,000 tokens) Top 3 chunks (e.g., 2,000 tokens) Tokens per query ~16,000 (incl. user + system) ~2,500 Cost reduction — ~84% reduction in token usage Accuracy Often low (hallucinations) Higher (targeted retrieval) That’s roughly an 80–85% reduction in token usage while improving both accuracy and response speed. 🧱 Tech Stack Overview Component Service Purpose Chunking Engine Azure OpenAI (GPT models) Generate context-aware chunks Embedding Model Azure OpenAI Embedding API Create high-dimensional vectors Retriever Azure AI Search Perform hybrid and vector search Generator Azure OpenAI GPT-4o Produce final answer Orchestration Layer Python / FastAPI / .NET c# Handle RAG pipeline 🔍 The Bottom Line By adopting context-aware chunking and Azure AI Search-powered RAG, you achieve: ✅ Higher accuracy (contextually complete retrievals) 💸 Lower cost (token-efficient prompts) ⚡ Faster latency (smaller context per call) 🧩 Scalable and secure architecture (fully Azure-native) This is the same design philosophy powering Microsoft Copilot and other enterprise AI assistants today. 🧪 Real-Life Example: Context-Aware RAG in Action To bring this architecture to life, let’s walk through a simple example of how documents can be chunked, embedded, stored in Azure AI Search, and then queried to generate accurate, cost-efficient answers. Imagine you want to build an internal knowledge assistant that answers developer questions from your company’s Azure documentation. ⚙️ Step 1: Intelligent Document Chunking We’ll use a small LLM call to segment text into context-aware chunks — rather than fixed token counts //Context Aware Chunking //text can be your retrieved text from any page/ document private async Task<List<SemanticChunk>> AzureOpenAIChunk(string text) { try { string prompt = $@" Divide the following text into logical, meaningful chunks. Each chunk should represent a coherent section, topic, or idea. Return the result as a JSON array, where each object contains: - sectiontitle - speaker (if applicable, otherwise leave empty) - content Do not add any extra commentary or explanation. Only output the JSON array. Do not give content an array, try to keep all in string. TEXT: {text}" var client = GetAzureOpenAIClient(); var chatCompletionsOptions = new ChatCompletionOptions { Temperature = 0, FrequencyPenalty = 0, PresencePenalty = 0 }; var Messages = new List<OpenAI.Chat.ChatMessage> { new SystemChatMessage("You are a text processing assistant."), new UserChatMessage(prompt) }; var chatClient = client.GetChatClient( deploymentName: _appSettings.Agent.Model); var response = await chatClient.CompleteChatAsync(Messages, chatCompletionsOptions); string responseText = response.Value.Content[0].Text.ToString(); string cleaned = Regex.Replace(responseText, @"```[\s\S]*?```", match => { var match1 = match.Value.Replace("```json", "").Trim(); return match1.Replace("```", "").Trim(); }); // Try to parse the response as JSON array of chunks return CreateChunkArray(cleaned); } catch (JsonException ex) { _logger.LogError("Failed to parse GPT response: " + ex.Message); throw; } catch (Exception ex) { _logger.LogError("Error in AzureOpenAIChunk: " + ex.Message); throw; } } 🧠 Step 2: Adding Overlaps for better result We are adding overlapping between chunks for better and accurate answers. Overlapping window can be modified based on the documents. public List<SemanticChunk> AddOverlap(List<SemanticChunk> chunks, string IDText, int overlapChars = 0) { var overlappedChunks = new List<SemanticChunk>(); for (int i = 0; i < chunks.Count; i++) { var current = chunks[i]; string previousOverlap = i > 0 ? chunks[i - 1].Content[^Math.Min(overlapChars, chunks[i - 1].Content.Length)..] : ""; string combinedText = previousOverlap + "\n" + current.Content; var Id = $"chunk_{i + '_' + IDText}"; overlappedChunks.Add(new SemanticChunk { Id = Regex.Replace(Id, @"[^A-Za-z0-9_\-=]", "_"), Content = combinedText, SectionTitle = current.SectionTitle }); } return overlappedChunks; } 🧠 Step 3: Generate and Store Embeddings in Azure AI Search We convert each chunk into an embedding vector and push it to an Azure AI Search index. public async Task<List<SemanticChunk>> AddEmbeddings(List<SemanticChunk> chunks) { var client = GetAzureOpenAIClient(); var embeddingClient = client.GetEmbeddingClient("text-embedding-3-small"); foreach (var chunk in chunks) { // Generate embedding using the EmbeddingClient var embeddingResult = await embeddingClient.GenerateEmbeddingAsync(chunk.Content).ConfigureAwait(false); chunk.Embedding = embeddingResult.Value.ToFloats(); } return chunks; } public async Task UploadDocsAsync(List<SemanticChunk> chunks) { try { var indexClient = GetSearchindexClient(); var searchClient = indexClient.GetSearchClient(_indexName); var result = await searchClient.UploadDocumentsAsync(chunks); } catch (Exception ex) { _logger.LogError("Failed to upload documents: " + ex); throw; } } 🤖 Step 4: Generate the Final Answer with Azure OpenAI Now we combine the top chunks with the user query to create a cost-efficient, context-rich prompt. P.S. : Here in this example we have used semantic kernel agent , in real time any agent can be used and any prompt can be updated. var context = await _aiSearchService.GetSemanticSearchresultsAsync(UserQuery); // Gets chunks from Azure AI Search //here UserQuery is query asked by user/any question prompt which need to be answered. string questionWithContext = $@"Answer the question briefly in short relevant words based on the context provided. Context : {context}. \n\n Question : {UserQuery}?"; var _agentModel = new AgentModel() { Model = _appSettings.Agent.Model, AgentName = "Answering_Agent", Temperature = _appSettings.Agent.Temperature, TopP = _appSettings.Agent.TopP, AgentInstructions = $@"You are a cloud Migration Architect. " + "Analyze all the details from top to bottom in context based on the details provided for the Migration of APP app using Azure Services. Do not assume anything." + "There can be conflicting details for a question , please verify all details of the context. If there are any conflict please start your answer with word - **Conflict**." + "There might not be answers for all the questions, please verify all details of the context. If there are no answer for question just mention - **No Information**" }; _agentModel = await _agentService.CreateAgentAsync(_agentModel); _agentModel.QuestionWithContext = questionWithContext; var modelWithResponse = await _agentService.GetAnswerAsync(_agentModel); 🧠 Final Thoughts Context-aware RAG isn’t just a performance optimization — it’s an architectural evolution. It shifts the focus from feeding LLMs more data to feeding them the right data. By letting Azure AI Search handle intelligent retrieval and Azure OpenAI handle reasoning, you create an efficient, explainable, and scalable AI assistant. The outcome: Smarter answers, lower costs, and a pipeline that scales with your enterprise. Wiki Link: Tokenization and Chunking IP Link: AI Migration AcceleratorFoundry Agent Service at Ignite 2025: Simple to Build. Powerful to Deploy. Trusted to Operate.
The upgraded Foundry Agent Service delivers a unified, simplified platform with managed hosting, built-in memory, tool catalogs, and seamless integration with Microsoft Agent Framework. Developers can now deploy agents faster and more securely, leveraging one-click publishing to Microsoft 365 and advanced governance features for streamlined enterprise AI operations.Introducing Microsoft Agent Factory
Microsoft Agent Factory is a new program designed for organizations that want to move from experimentation to execution faster. With a single plan, organizations can build agents with Work IQ, Fabric IQ, and Foundry IQ using Microsoft Foundry and Copilot Studio. They can also deploy their agents anywhere, including Microsoft 365 Copilot, with no upfront licensing and provisioning required. Eligible organizations can also tap into hands-on engagement from top AI Forward Deployed Engineers (FDEs) and access tailored role-based training to boost AI fluency across teams.GPT-5 Model Family Now Powers Azure AI Foundry Agent Service
The GPT-5 model family is now available in Azure AI Foundry Agent Service, which is generally available for enterprise customers. This means developers and enterprises can move beyond “just models” to build production-ready AI agents with: GPT-5’s advanced reasoning, coding, and multimodal intelligence Enterprise-grade trust, governance, and AgentOps built in Open standards and multi-agent orchestration for real-world workflows From insurance claims to supply chain optimization, Foundry enterprise agents are ready to power mission-critical AI at scale.The Future of AI: Power Your Agents with Azure Logic Apps
Building intelligent applications no longer requires complex coding. With advancements in technology, you can now create agents using cloud-based tools to automate workflows, connect to various services, and integrate business processes across hybrid environments without writing any code.The Future of AI: Harnessing AI for E-commerce - personalized shopping agents
Explore the development of personalized shopping agents that enhance user experience by providing tailored product recommendations based on uploaded images. Leveraging Azure AI Foundry, these agents analyze images for apparel recognition and generate intelligent product recommendations, creating a seamless and intuitive shopping experience for retail customers.The Future of AI: Customizing AI agents with the Semantic Kernel agent framework
The blog post Customizing AI agents with the Semantic Kernel agent framework discusses the capabilities of the Semantic Kernel SDK, an open-source tool developed by Microsoft for creating AI agents and multi-agent systems. It highlights the benefits of using single-purpose agents within a multi-agent system to achieve more complex workflows with improved efficiency. The Semantic Kernel SDK offers features like telemetry, hooks, and filters to ensure secure and responsible AI solutions, making it a versatile tool for both simple and complex AI projects.The Future of AI: Autonomous Agents for Identifying the Root Cause of Cloud Service Incidents
Discover how Microsoft is transforming cloud service incident management with autonomous AI agents. Learn how AI-enhanced troubleshooting guides and agentic workflows are reducing downtime and empowering on-call engineers.
