News to Know – Volume 3, Edition 3, March 2026
This month’s newsletter brings you the latest updates, insights and learnings to help you turn employee listening into action with Viva Glint & Pulse. As organizations continue to navigate AI-driven change, we’re focused on helping you measure what matters, understand impact, and sustain momentum across your employee experience strategy. New on your Viva Glint platform This section highlights new capabilities and updates now available to help you strengthen security, reporting, and administrative control in Viva Glint. User access: Roles and permission enhancements. In our March release, we’re introducing updates that improve security and provide more flexible, least-privilege access for enterprise organizations. Learn more here. New role: Survey Designer The Survey Designer role helps organizations assign access specifically for creating and deploying Viva Glint surveys—without granting broader administrative permissions. This targeted role is useful for programs such as AI transformation, hybrid work, and other change-management employee listening initiatives. New permissions: We’re introducing more granular permissions for Advanced Configuration, Question Library, Service Configuration (settings), Nudges, and Viva integrations. Existing Company Admins will be granted Advanced Configuration access by default. Company Admin is now renamed Viva Glint Service Admin. Assignment of new service admins will be restricted to the Microsoft 365 admin center for tighter governance and streamlined administration. Copilot reporting: Copilot control migration to Microsoft 365 admin center. Starting in March 2026, Viva Glint will use the Microsoft 365 admin center as the single control plane for Copilot access—consistent with other Microsoft Copilot experiences. As part of this change, the existing admin toggles for Copilot access in Viva Glint will be removed, and Copilot will default to ON at the Viva Glint platform level. Customers can transition to this new control model between March and April 2026 after completing setup in Microsoft 365 admin center using Viva Feature Access Management (VFAM) to configure Copilot access for Viva Glint. For more information, please visit: Manage Copilot access in Viva Glint, Manage Viva Glint Copilot access in Microsoft 365 admin center, and Data, privacy, and security for Microsoft 365 Copilot in Viva Glint. Reporting: Privacy safeguard for live response rate reporting. For Live surveys, the Add section side pane in reporting is now limited to response-rate visuals only: Response rate history and Response rate by demographic. All score and results visuals have been removed to reinforce privacy safeguards and ensure response rate reporting remains aligned to intended use by restricting users with access to the response rate report during survey live to view response rate information only. Learn more here. Reporting: Dashboard default tag on Reports landing page. On the Reports screen, report tiles that sit behind a dashboard experience now include a Dashboard default tag—making it easy to see, at a glance, which report is connected to a dashboard. Reporting: Benchmark refresh schedule and opt-in reminder. Global benchmarks, including High‑Performing Global benchmarks (Top 25% and Top 10%), have been refreshed and include data collected from January 2025 through December 2025. Industry, Country, and Region benchmarks are currently scheduled to be refreshed and released in July. To access external benchmark comparisons in reporting, customers must opt in to benchmarking. Opting in increases the overall benchmark data pool, improves data coverage, and supports a broader set of benchmark suites. Customers who have not opted in won’t be able to view or include external benchmarks in their reports. Coming soon to Viva Glint The following section offers an early look at capabilities coming to Viva Glint shaping the future of continuous listening, analytics, and AI‑powered insight. Copilot Highlights | General Availability in April. Copilot Highlights, currently in preview, moves to general availability in April 2026. This feature generates AI-powered summaries of employee survey results directly within Team Summary and Executive Summary reports, surfacing key insights like strengths, opportunities, score changes, and benchmark comparisons so managers and leaders can move from data to action faster. General availability also brings multilingual support, with summaries generated in each user's configured Viva Glint language. Unlike Copilot comment summarization, which requires a higher number of survey respondents, Copilot Highlights works wherever managers already have access to dashboard data, making Copilot in Viva Glint valuable for a broader set of leaders across your organization. The feature is automatically available for anyone with Copilot in Viva Glint turned on. To get started or expand access to more users, see Manage Viva Glint Copilot access in Microsoft 365 admin center. Additional controls for data flow from Viva Insights to Viva Glint | GA in May. When you enable data flow from Viva Insights to Viva Glint, you will now have the ability to exclude specific users and groups from having their metrics sent over. The control will be available in the Viva Glint section of Viva Feature Access Management in the M365 Admin Center. This is useful for tenants who operate in regions or parts of the organization where further approvals are needed to use workplace metrics data. You can exclude those users and groups from the feature until you get the approvals needed. Advanced Analysis: vivaglint R package | Interest form. We’re working on vivaglint, a new R package designed to make it easier to work with your Viva Glint raw data export for analysis and visualization. This package will offer functions for generating full correlation tables, conducting attrition linkage analysis, factor analysis, and more. If you’d like early access and a chance to shape what we add next, please complete this interest form so we can follow up with details. Continuous Employee Engagement with Workplace Metrics | Preview. Improve actionability for Work-Life Balance and Collaboration focus areas by integrating Viva Insights workplace metrics into Viva Glint reporting. This feature will help Senior Leaders in your organization access supplementary data points, in conjunction with survey responses, to better understand their team's experience and conduct more data-driven discussions on what can be improved in these areas. Between survey cycles, leaders can also enable notifications to keep track of changes in their team's workplace patterns, allowing them to keep a better pulse on behavior change commitments. Private Preview is targeted in May 2026. Future capabilities will include the ability to map Viva Insights and Copilot metrics to survey items and bring in additional data sources from M365, such as meeting metadata and content. To express your interest, please complete the following: Private Preview: Continuous Employee Engagement with Workplace Metrics. If you are already part of the Employee Experience Customer Connection (EECC) program, request to join our Workplace Patterns & Continuous Listening EECC Teams subchannel through the main Viva Glint EECC Teams channel so you can iterate on the future of continuous engagement with the product team in monthly calls. If you aren’t already part of the EECC, see the Connect with us section in this newsletter for more detail on how to join. Employee Feedback Agent | Preview. Enhance your employee listening program with The Employee Feedback Agent a dynamic, AI-powered conversation, where employees can share what matters most through natural, chat-like interactions, whether prompted or always-on, enabling real-time feedback and deeper insights into the drivers behind their experiences. By combining Copilot intelligence and People Science principles, the agent streamlines feedback collection and reduces administrative overhead for HR and leaders. Unlike traditional Copilot tools that simply summarize information, the Employee Feedback Agent collects experiential data through probing questions and back and forth dialogue with employees. Future capabilities will expand impact with an actionable insights reporting experience, accelerating the “feedback-to-action” cycle. Our preview cohort is currently full but watch this space as we may look to add participants in future phases of the preview before GA planned for later this year. Integrating with Organization Data | Preview. Viva Glint is bringing integration with Organizational Data in Microsoft 365 to help you connect people data across Viva experiences with enterprise-grade governance. This preview creates a consistent, trusted data foundation—so you can unlock richer insights today and be ready for what’s next with Copilot experiences, backed by Microsoft 365–level controls and management. Join the preview to see what’s possible, share feedback, and help shape the future of organization data integration in Viva Glint. Express your interest here. Raw Data Export API Egress | Preview. Unlock seamless, automated access to raw survey data—no more manual downloads. Built on Microsoft Graph, these APIs make integrations easier and help admins move faster with greater efficiency. Express your interest here. See our public roadmap for more feature updates. Events and learning opportunities Stay up to date with upcoming events, recent documentation updates, and highlights from EECC customer sessions—designed to help you learn, connect, and get more value from Viva Glint & Pulse. Join us at SIOP: Viva Glint & Pulse Customer Happy Hour 🍸 We’re excited to invite Viva Glint & Pulse customers attending SIOP to a relaxed, in‑person happy hour reception on the opening day of the conference. This is a great opportunity to connect with fellow practitioners, swap perspectives, and spend some informal time with the Viva Glint & Pulse team. 📅 Date: April 29 ⏰ Time: 5:00–7:00 PM (approx.) 📍 Location: New Orleans (venue TBD, close to the SIOP conference site) 🍹 Format: Drinks and hors d’oeuvres, happy‑hour style 👥 Capacity: Limited to 30 attendees What to expect 5:00–6:00 – Networking & refreshments 6:00–6:20 – Short featured talk 6:20–7:00 – More networking and conversation Space is limited and expected to fill quickly. Register your interest using the link below to reserve your spot. We’ll share venue details with confirmed attendees closer to the event. 👉 Register to save your spot We hope you’ll join us for an easy, social way to kick off SIOP in New Orleans. Recent documentation enhancements: Have technical questions about Viva Glint? Microsoft Learn is your best source for clear, current guidance. We’ve expanded and refined our documentation to add detail on new capabilities, address frequent questions, and strengthen the topics customers rely on most. These updates improve clarity and consistency, making it easier to use Viva Glint with confidence. Below are a few of the most impactful updates now live on Microsoft Learn: Importing employee data & adding new attributes: new guidance for reviewing employee data and how to introduce new employee attributes without disrupting your existing configuration. Retroactive updates: options & requirements: we've clarified how to make employee data updates to closed surveys, with scenarios that help admins choose the right approach. Bulk Custom Access: now featuring a single source-of-truth for guidance on making updates to users’ custom access in bulk. Survey deactivation timing & time‑zone behavior: new specifics on how scheduled survey deactivation works when enabling notifications in user time zone. Nudge setup & eligibility clarification: expanded detail on how nudges are triggered, eligibility rules, and common setup questions. Focus Areas: now includes common FAQs when creating focus areas and using the Focus Area Overview Report. Previous EECC Customer Engagement Sessions: March 5th – Viva Glint Admin Experience In this session, members from our product team walked customers through upcoming enhancements to the Viva Glint product for survey admins and fielded a variety of questions and considerations from customers tied to those changes. If you or members of your team oversee the Viva Glint survey administration for your organization and are part of EECC, please visit the Teams channel to access the recording. March 12th – How to Drive AI Transformation at Your Org - Becoming a Frontier Firm This session was designed for HR teams to explore how AI, Copilot, and agentic workflows can accelerate AI transformation across their organization and to walk away with an understanding of where their orgs are currently on their AI transformation journey, ideas on how to further embed AI into key workflows, and a connection to Microsoft experts to support their efforts. During this session, our Copilot Growth colleagues walked through Frontier Firm Playbook, Frontier Playbook Assessment and Functional & Workforce Transformation Scenarios with the aim of empowering our customer contacts to understand how to drive AI transformation. If you are part of EECC, please visit the Teams channel to access the recording and deck. As a compliment to this session, we also published a new blog Spotlight on... AI Transformation & the Frontier Firm Playbook that highlights how Viva Glint and Viva Pulse and other tools can support becoming Frontier‑ready and sustaining value from AI investments. If you are not yet a member of the Employee Experience Customer Connection (EECC-formerly VCCP) but would like to participate in upcoming sessions, as well as gain access to numerous other engaging and valuable Viva Glint and Pulse customer activities, please see the sign-up information below. New Thought Leadership Explore the latest research and perspectives from our People Science team on leadership, AI, and the evolving employee experience. Research Drop: Evolving Transformational Leadership in the Age of AI. AI is changing how work gets done, but it hasn’t changed what employees need most from their leaders. Our latest research shows that employees who feel supported to integrate agentic AI are 1.8x more likely to use it daily, yet a 28‑point gap separates how supported leaders feel versus how supported employees feel. How leadership behaviors show up in practice can make a big impact: When leaders model thoughtful AI use, personalize support beyond what technology can deliver, and share how AI is shaping their own work, employees show higher meta‑cognition, trust, and realized value. Transformational leadership still works, but in the AI era, it has to evolve. Read it here. Customer Success Stories See how organizations are using Viva Glint, Pulse, and Copilot to turn employee insight into measurable impact. Culture + Viva Glint + AI = A Scalable Model for Growth Ipsen, a global biopharmaceutical company with 5,500 employees, is transforming its culture to fuel an ambitious growth strategy—and using Microsoft Viva Glint, Copilot, and Copilot Studio AI agents to make the shift measurable, actionable, and scalable. Driving a Culture Shift with Measurement at the Core Ipsen launched a Culture Manifesto with 18 behavioral attributes aligned to strategy. These are measured annually through Viva Glint, using a transparent traffic‑light system that cascades results to every manager. This has created clear accountability and reinforced the company’s philosophy that culture is shaped through daily leadership choices. Accelerating Insight with Copilot Copilot is now used to speed the analysis of Viva Glint results—reducing time spent interpreting employee feedback and helping leaders focus on targeted, high‑impact actions. AI Agents Boost Consistency and Reduce Support Workload To further scale productivity, Ipsen introduced Copilot Studio–built AI agents in Microsoft Teams for HR, Legal, Business Ethics, and Finance (Ariba). Employees can ask natural‑language questions and get grounded, source‑linked answers, reducing repetitive requests and smoothing peak workloads. Measurable Results 📈 Engagement scores rose three points above benchmark 🟢 Culture attributes rated “green” increased from 10 to 12 🤖 AI agents are reducing routine support demand and improving consistency 🎯 Ipsen now attracts ~90,000 spontaneous applications per year, reinforcing its position as a talent‑magnet in mid‑pharma Why This Matters Ipsen shows how culture, leadership, and AI‑enabled productivity can work together. By combining Viva Glint’s measurement rigor with Copilot and function‑specific AI agents, Ipsen has created a sustainable, data‑driven model for growth—anchored in empowerment, inclusion, and modern ways of working. Connect with us Stay engaged with the Viva Glint & Pulse community through the Employee Experience Customer Connection (EECC) program. We’re excited to share an important evolution of our VCCP community. The Viva Customer Connection Program (VCCP) is now the Employee Experience Customer Connection (EECC) program — a name that reflects the expanded scope and value of this community as employee experiences continue to evolve with Viva and Microsoft 365 Copilot. What’s changing Viva Customer Connection Program is now the Employee Experience Customer Connection program Our shared mission: “Employee experiences powered by M365 Copilot and Viva.” Invites & communication will be from Employee Experience Customer Connection What’s staying the same Continued expansion of product team engagement for Employee Experiences powered by Viva and M365Copilot Forums for you to influence product direction & unlock value for your organization Early insight into product roadmap Private preview engagement opportunities Connection with other enterprise customers If you’re interested in joining, please fill out this form so we can guide you through the enrollment process and help you get started. We look forward to partnering with you to build better products—together.Spotlight On... AI Transformation & the Frontier Firm Playbook
Introduction AI transformation is not a single launch – it’s a multi‑phase journey that blends strategy, change management, and measurable business outcomes. The Frontier Firm Playbook captures how leading organizations move from AI pilots to pervasive impact by aligning use cases to business value, scaling responsibly, and building momentum with the right metrics. This article shares how to apply that playbook in practice – and how Viva Glint and Viva Pulse together serve as the employee listening and insights backbone of the transformation, capturing signals of readiness, trust, adoption, and impact that usage telemetry alone cannot reveal. Pulse enables rapid, scenario‑specific feedback early and often, while Glint provides the enterprise‑grade analytics, benchmarking, and trend analysis required to govern and scale AI transformation. Why Follow the Frontier Firm Playbook? Frontier Firms are those that consistently turn AI’s potential into a durable competitive advantage. What sets them apart is how they manage the transformation: Intentional sequencing: They sequence initiatives from foundational readiness to pilot-scenario quick wins, to scaled adoption. Measuring what matters: They go beyond raw deployment counts – tracking usage, behavior change, and business outcomes together. Building trust & capability: They invest in upskilling, clear communication, and responsible AI guardrails to foster confidence and competence. Continuous feedback loops: They continuously listen to employees (and customers), using feedback to refine the program as it evolves. Crucially, Frontier Firms treat AI adoption as an organization-wide people transformation, not just a tech rollout. HR: Co-Owner of the Journey In successful AI transformations, HR is a named co‑owner of the Frontier Firm journey alongside IT and business leadership. That’s because lasting AI-powered change depends on new behaviors, skills, and cultural shifts at scale – domains where HR excels: Workforce transformation: AI adoption reshapes roles, skills, incentives, manager routines, and culture. HR functions as the strategic enabler for these workforce changes, ensuring people are prepared and supported. Skills and enablement: HR drives role-based training, upskilling, and change communications, so employees feel confident and know why and how to use AI. Employee listening & trust: HR uses Viva Glint and Pulse to gauge sentiment, trust, and pain points, giving leaders evidence to steer the change effectively. Bottom line: AI transformation is as much about people as technology. Empowering HR to co-lead – backed by robust employee insights – greatly increases the odds of success. Viva Glint & Pulse: A Layered Listening Model Frontier Firms use a layered listening approach. Viva Pulse captures fast, situational feedback during early rollout and experimentation, while Viva Glint consolidates sentiment, comments, and outcomes into a durable insight layer that leaders use to steer, govern, and scale AI adoption. Different data sets answer different questions: Telemetry (e.g., Copilot usage stats and license dispersion) shows what is happening – who is using AI, how often, in which apps. Business outcomes (KPIs like productivity or quality metrics) show what changed as a result of AI. Glint and Pulse measure why those results are happening in a way to guide direct action to address the feedback – revealing human factors like confidence, trust, friction points, and enablement gaps. Simply put, Glint and Pulse track workforce sentiment and adoption motivators throughout the AI journey, allowing organizations to continuously check in with employees and to leverage advanced analytics to uncover key insights. This real-time input highlights challenges or wins that metrics alone can't provide—such as identifying whether low usage stems from inadequate training, apprehension about AI, or workflow mismatch. By using Glint and Pulse, HR and leaders gain a trusted, central gauge of organizational readiness and sentiment. This allows them to address issues (e.g., low confidence or ethical concerns) proactively and to celebrate successes (e.g., improved productivity and morale) with credible data. The Frontier Firm Phases & What to Measure Successful AI transformation follows a deliberate, phased path. Frontier Firms progress through three stages: Foundation, Expansion, and Frontier. Across all phases, Frontier Firms follow a consistent measurement journey: early readiness feedback (Pulse), deep sentiment and trend analysis (Glint), and usage/outcome correlation (Viva Insights + Copilot reports). Phase 1: Foundation Goal: Ensure the organization is prepared — strategically and culturally — to adopt AI. Frontier Firms start by aligning AI scenarios to business priorities and establishing clear guardrails. Just as importantly, they assess whether employees understand why AI matters and feel confident using it. What to measure: Employee confidence and trust in AI Enterprise cultural readiness Awareness of priority AI scenarios and enablement coverage Awareness of strategic mission aligned to AI investments Early signals of hesitation, risk, or uneven preparedness HR’s role: HR co‑owns this phase by shaping the change narrative, segmenting the workforce for targeted enablement, and ensuring managers are equipped to lead adoption. Phase 2: Expansion Goal: Prove value quickly in a small number of high‑impact scenarios. In this phase, Frontier Firms focus on 2–4 pilot scenarios that demonstrate tangible benefits and build confidence across the organization. What to measure: Copilot usage depth and repeat use in pilot groups Self‑reported time savings and quality improvements Employee feedback on usefulness, accuracy, and friction HR’s role: HR partners with business leaders to reinforce new habits through role‑based learning, manager routines, and peer sharing. Phase 3: Frontier Goal: Embed AI into everyday work and sustain momentum responsibly. Once value is proven, Frontier Firms scale adoption with consistent enablement, governance, and continuous listening. What to measure: Adoption patterns by role, team, and region Links between AI usage, employee experience, and strategic business outcomes Ongoing trust, confidence, and enablement effectiveness HR’s role: HR helps embed AI into role expectations, capability models, and performance conversations, ensuring adoption is sustainable and inclusive. Why this matters Across all three phases, telemetry shows what's happening — but employee sentiment explains why. By pairing usage and outcome data with workforce sentiment, Frontier Firms reduce transformation risk, accelerate value realization, and scale AI with confidence. Your AI Transformation Measurement Stack To manage an AI transformation, you will draw on multiple sources of data and insights. Viva Glint and Pulse sit at the center of this measurement strategy, complemented by usage analytics and workplace analytics across Viva. The table below summarizes how each tool or signal contributes: Measurement Tool / Signal Role in AI Transformation (What It Captures) Viva Glint and Pulse – Copilot Survey Templates Employee sentiment and readiness. Pulse is typically used for early and recurring checks tied to specific Copilot/AI Transformation moments, while Glint is used to aggregate, analyze, and correlate sentiment with usage and outcomes over time. Purpose-built surveys templates for Readiness, Adoption, Impact can be deployed in Viva Glint or Pulse designed to capture baseline and ongoing sentiment on AI: e.g., awareness, confidence, trust, perceived usefulness, and enablement effectiveness. Reveals why people are or are not adopting. M365 Copilot usage & adoption analytics Usage telemetry. Dashboard and admin reports showing who is using Copilot, how often, and in which scenarios (when available). Key metrics include active users, active days per user, and usage trends by team or role. Shows what AI usage looks like across the org. Viva Glint + Insights – Workplace Patterns report Work pattern changes. Analyzes how work habits are shifting as AI is adopted: meeting hours, focus time, after-hours workload, cross-collaboration patterns, etc. Compare teams using Copilot vs. those not using it to see if work is getting streamlined (e.g., fewer meetings, more focus time). Viva Glint + Copilot – Employee Experience Outcomes report Experience vs. adoption link. Combines the above data to see if higher AI adoption correlates with improved employee experience. For example, do people who use Copilot feel they “can do my best work” more often? Is workload perception changing? Understanding sentiment with Copilot also helps us uncover: -high adoption but low satisfaction signaling, e.g., the need for more enablement -low usage/low satisfaction signaling, e.g., the need to explore deeper barriers and root causes Viva Glint + Engage - Ambient Signals report (in development) Integrated telemetry + outcomes + sentiment. In development: advanced analytics to link behavioral data with outcomes and sentiment in real time. This can pinpoint moments that matter – e.g., correlating a spike in AI usage with a boost in productivity or identifying where low trust feedback coincides with low adoption. Viva Glint - Employee Feedback agent (in development) Continuous listening at scale. In development: an on-demand, conversational feedback tool enabling quick pulse checks on specific topics. For instance, a manager could ask their team about a new Copilot feature, and an AI-driven summary of responses would feed into the program's next steps. Together, these tools provide a 360° view of your AI initiative. But it is the voice of your employees, the qualitative “why” layer as measured by Glint and Pulse, that gives context to the quantitative numbers. It ensures you do not misinterpret raw data and helps HR and leaders make informed adjustments (whether that's more training, tweaking a use case, or communicating success stories to build confidence). Example 90‑Day Plan To illustrate how all these pieces come together, here is an example of a 90-day rollout plan that can be piloted with a subset of the employee population before rolling out function –specific or enterprise-wide initiatives for kicking off the Frontier Firm journey: Weeks 0–4: Awareness & Readiness Deploy short readiness and expectation surveys using Viva Pulse to capture early sentiment on AI confidence, trust, and perceived value. Use Viva Insights to establish baseline Copilot usage and adoption patterns. Segment early adopters to inform a targeted pilot rollout strategy. Set clear adoption and experience success metrics and develop enablement materials. Weeks 5-8: Pilot, Learn, and Adjust Launch pilots with defined scenarios and success criteria. Continue Pulse check‑ins to monitor usefulness, friction, and enablement gaps. Analyze sentiment heatmaps and early resistance signals to refine the pilot approach. Begin correlating early sentiment with usage using Copilot Employee Experience Outcomes data where available. Weeks 9-12: Scale with Confidence Conduct Viva Glint engagement or Copilot Impact surveys to measure sustained confidence, trust, and enablement. Correlate Glint sentiment insights with usage and Workplace Patterns data to identify what is driving (or blocking) adoption. Identify success stories and positive adoption signals to amplify across the organization. Establish a recurring measurement rhythm using Glint and Pulse as the systems of record for ongoing governance. Throughout these 90 days, the insights from Glint, Pulse and other analytics are crucial – they ensure you’re not just checking technical metrics but truly understanding how employees are experiencing the change. Early feedback helps you iterate the program for greater success in subsequent waves. “What Good Looks Like”: Key Success Signals How will you know if your AI transformation is on track? Here are some leading indicators that Frontier Firms watch for: Adoption: ~60–70% of target users actively using AI at least weekly by the second month, with the average frequency of use per user rising steadily. This shows not only broad uptake but deeper habitual use. Employee Experience: Improvement in employee survey ratings on items like “I can do my best work” or “I have the tools and support I need,” indicating that people feel more effective and supported with AI. Productivity Gains: Measurable time savings in key workflows – for example, a 10–20% reduction in routine meeting time for pilot teams, faster completion of tasks like document preparation or case notes, etc. Quality Improvements: Signs of higher quality output in pilot areas, such as fewer revision cycles required or fewer escalations and errors in AI-assisted processes. Confidence & Trust: Increasing user-reported accuracy ratings and confidence in AI recommendations over time, reflecting growing trust as the technology proves its value. Sustainability: A growing and active community of champions, an expanding library of shared best-practice prompts, and a visible improvement backlog for the AI program. These all indicate that the initiative is building self-sustaining momentum beyond the initial push. These metrics should be interpreted in combination. For instance, a jump in usage is encouraging – but if experience or trust scores drop, it flags a risk (perhaps people feel pressure to use AI without support). That's why Glint’s qualitative insights are so vital to pair with quantitative metrics. Frontier Firms watch both, ensuring increased AI adoption also means employees feel more effective and empowered, not frustrated or threatened. Common Pitfalls (and How to Avoid Them) Even with a solid plan, there are missteps to guard against. Here are a few common pitfalls in AI transformation – and how Frontier Firms avoid them: Staying vigilant about these pitfalls will help ensure your AI initiative delivers sustained results. In particular, never underestimate the people side – unaddressed fears or lack of support can derail even the best technology. By measuring and responding to the human signals, you mitigate transformation risks (e.g., catching early signs of fatigue or compliance concerns) and strengthen your case for scaling AI responsibly. Resources Embarking on the Frontier Firm journey requires both strategic vision and tactical execution. Here are some resources to help you move forward: Frontier Firm Playbook – Detailed guidance on AI transformation patterns, example scenarios, and maturity stages (Microsoft’s playbook) Frontier Firm Scenarios – A library of industry-specific AI use cases to spark ideas By following the Frontier Firm Playbook – and leveraging Glint and Pulse to keep a finger on the pulse of your organization – you can turn AI from a promising experiment into a sustainable, enterprise-wide capability. The result is not just successful AI adoption, but a more engaged, empowered workforce ready to innovate continuously. Good luck on your journey to becoming a Frontier Firm!Reshape Business Processes
* To see all 4 pillars and links to the associated blog posts see AI Transformation with Microsoft 365 Copilot | Microsoft Community Hub Below is the list of Healthcare & Lifesciences Blog posts focused on Reshaping Business Processes: AGS Health: Call audits simplified Apollo Hospitals: Transforming clinical documentation audits Azure AI Foundry: Your AI App and agent factory | Microsoft Azure Blog Empower clinicians with trusted content and GenAI: MSD Manuals added to healthcare agent service Enhancing Genomics Annotation with GraphRAG How generative AI is reshaping business applications - Microsoft Dynamics 365 Blog SolutionHealth builds patient-focused workflows with Dragon for two health systems | Microsoft Customer Stories Syneos Health reduces time for clinical trial site activation by about 10% with Azure OpenAI Service | Microsoft Customer Stories
